Best Practice Software

Atrial Fibrillation Self-Screening in Practices: A Trial in Early Detection

Atrial Fibrillation Self Screening Blog Article Image

Each year in Australia, February is recognised as Heart Research Month. On average, one Australian dies as a result of heart disease every 26 minutes, and recent research shows that heart attacks – often associated with older men – are increasingly occurring in younger people.

Prof Ben Freedman, the Deputy Director of Research Strategy at the Heart Research Institute in Sydney, in conjunction with several colleagues, has developed a method for patients to self-screen for risk of atrial fibrillation in General Practice. 

The following contains excerpts from the complete published study. A link is available at the bottom of this article.

Atrial fibrillation is the most common arrhythmia in older adults, and is associated with thromboembolic disease in major vascular beds. Stroke is also identified as the most debilitating condition associated with atrial fibrillation, with around one-third of ischemic strokes being caused by atrial fibrillation. These are often more disabling or fatal, and the arrhythmia may also lead to other morbidities such as heart failure, cognitive impairment and systemic embolism. Approximately one-third of patients with the condition are asymptomatic, and asymptomatic atrial fibrillation offers a similar stroke risk as symptomatic disease. Unfortunately, a fatal or debilitating stroke may be the first presentation of the condition.

Prof Ben Freedman, leader of the Heart Rhythm and Stroke Group at the Heart Research Institute in Sydney, said that opportunistic screening for silent atrial fibrillation is recommended in guidelines to reduce stroke, but screening rates are sub-optimal in the context of general Practice. His group hypothesizes that patients being able to self-screen while waiting for their appointment may improve screening rates and ultimately, the detection of atrial fibrillation. When atrial fibrillation is found and treated, this should reduce the number of strokes related to atrial fibrillation.

How Does Self-Screening Work?

The study, lead by Dr Katrina Giskes, tests a purpose-designed atrial fibrillation self-screening station which records a lead-1 ECG. This station then seamlessly integrates with Bp Premier in order to deliver the results of the screening to the patient’s electronic medical record.

  • The software automatically scans the Practice appointment diary for eligible patients – 65 years or older, with no current atrial fibrillation diagnosis
  • If a patient makes an appointment for a consultation, it will send eligible patients an automated SMS reminder, just prior to their scheduled appointment
  • The software creates a QR code which is printed out at Practice reception, and is handed to patients upon their arrival. They then scan the QR code at the self-screening station
  • The screening station has an ECG device (Kardia Mobile), where patients place their fingers. The device transmits and ECG rhythm strip to the iPad attached to the station
  • Once the self-screening has been completed, the ECG and diagnosis is imported directly into the patients’ electronic medical record in Bp Premier
Atrial Fibrillation Self-Screening Station | Best Practice Software

Between 5 and 8 general Practices in New South Wales will participate in the trial, with the aim of having 1,500 patients undertake self-screening.

The outcomes measured will be the proportion of eligible patients that undertook a self-screening, the incidence of newly-diagnosed atrial fibrillation, and patient and staff experience of the self-screening process. From there, de-identified data will be collected using a clinical auditing tool, and further interviews will be conducted to determine patient and staff acceptability of the process.

An automated self-screening station where patients can undertake a screening prior to the GP appointment is a potentially feasible solution to improving detection of undiagnosed atrial fibrillation in patients. Dr Nicole Lowres suggests that if the trial is initially well received, an upscaling of this system may enable the widespread implementation of the atrial fibrillation screening guidelines, and may achieve higher screening rates, thereby potentially reducing the personal and economic burdens of preventable stokes.

To read the complete study, please click on the link below.
Atrial Fibrillation self screening, management and guideline recommended therapy: A protocol for atrial fibrillation self-screening in general practice

Best Practice Software would like to thank Katrina Giskes, Nicole Lowres, Jialin Li, Jessica Orchard, Charlotte Hespe and Ben Freedman for access and use of this study in the publishing of this article.

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When Disaster Strikes: Choosing a Strategy for Protecting Patient Data

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Protecting patient data is a crucial responsibility in any medical Practice. As a result, unexpected, large-scale data loss is one of the scariest things that can happen, even more so when you aren’t prepared. 

Consider for a moment that you’re running a Practice that has just experienced significant data loss, and ask yourself the following questions:

  • Can you afford to lose your patients’ records?
  • Do you have the time to re-key even one day of patient notes, results, accounts, etc.?
  • How much will this cost the Practice in IT costs and operational downtime?
  • What is the effect that this will have on your ability to provide patient care?

Data loss can happen to anyone at anytime, and is a real risk for medical Practices. Data loss can occur due to human error, hard-drive damage or failure, viruses, malware, natural disasters, or theft, and we’ve seen Best Practice Software customers lose up to eight months of patient data due to weak backup practices. 

For this reason, it’s critical every Practice regularly backups their database to protect patient data. Good backup practices are also important as they should form part of your business continuity and disaster recovery plan. It’s far better to be proactive before you are forced to react to a data loss emergency.

How Can I Be Sure I’m Protecting Patient Data Effectively?

Best Practice Software recommends that you back up your data daily using the backup utility that’s supplied with Bp Premier. You can manually back up your database at any time, but it’s good practice to set up a scheduled backup to run overnight, or during a time of minimal server activity.

What if I use a third party backup utility?’ I hear you ask.

There are a multitude of third party utilities that can provide a backup solution for SQL and Windows OS, however not all features may work without approved access to your databases. Secondly, our Bp Support team members are trained on the supplied utility, and they can utilise this to restore your site more quickly to working order, in the event your IT provider is not contactable, or your third party solution has failed.

Once you’ve backed up your data, how confident are you that your backup is valid and in working order? Having a separate test server would allow you to regularly test your backups to ensure their validity. If you do implement this, please ensure the test server is not connected to your network or internet. This will prevent it from causing any potential conflicts with your live systems and services used by Bp Premier.

Implementing a test server has two main benefits:

  • You can regularly test that your backups are working
  • It provides a fallback should your main server fail

To ensure consistency across your test and live environments, you should always try to keep the Bp Premier installation on your test server current with the version of Bp Premier that you’re running in your live environment. Your test server will also need to have the same version of SQL as your live server. You should aim to perform a test restore of your backed up data at least once per month. This ensures that protecting patient data isn’t being entrusted to a corrupted backup.

Local backups are adequate to recover from small errors. But what if your Practice was completely destroyed due to fire or theft?  The 3-2-1 backup rule should be considered as part of your Practice’s disaster recovery measures.

The 3-2-1 rule is:
Keep at least three separate copies of your data, store two copies of your backups on different storage media, with at least one of those backups located in a secure offsite location.

Automatic Scheduled BackupsManual BackupsScripted Backups
  • Can be scheuled to occur at a time that is convenient for the Practice – e.g. multiple times a day, or outside of business hours
  • It can be backed up locally, or to a network location
  • Can be performed as a compressed or uncompressed backup
  • Previous backups can be deleted as more recent backups are created
  • Notifications can be provided to selected users who use Bp Premier to advise of a failed backup
  • Once started, is unable to be cancelled
  • Can be run at any time of the day
  • Has both compressed and uncompressed options
  • The utility to perform manual backups is provided free with Bp Premier
  • Manual backups are done via a simple process that can be used when impromptu backups are required – e.g. incoming bad weather
  • Manual backups can be cancelled once started
  • SQL backups can be performed through utilising commands in the command prompt
  • Scripted backups can be simple – e.g. backing up a single file from the set
  • Or they can be performed in a more complex way – e.g. complex queries targeting specific datasets
  • Can be executed through the Windows task scheduler
  • Uses the BPSBackup user
  • Uses the Practice’s database password

Things You Should Consider When Backing Up Data

How can I tell if my backup is working?

    • Each time a backup is performed, a record is written to the log file, simply titled log. This file can be found in the C:\ProgramData\Best Practice\Log\directory
    • Check backup location – Is there a new backup file(s)? Is it slightly larger than the previous day?
    • Regularly test restore on a ‘backup server’

Should I run a compressed or uncompressed backup?

Pros Cons
Compressed Backups
  • Creates a single ZIP file containing a file for each Bp Premier database
  • Backing up to one file ensures that the entire backup is in one location, and there is no chance of missing data
  • Much slower to perform than an uncompressed backup
  • Compressed backups require space on the C: drive equal to three times the size of your database
Uncompressed Backups
  • Much quicker to perform than a compressed backup
  • A suitable option if you have limited disk space on your C: drive
  • Creates an individual file for each Bp Premier database, so you need to ensure that all files are stored in the same location if a restore is ever required

How Often Should I Backup My Data?

We recommend backing up your date daily – as a minimum. When asking yourself how frequently you should backup your data, consider how much data you’d be willing to re-enter if a server failed during the day

Further information on backing up your data in Bp Premier is available on our Knowledge Base, which can be accessed from within Bp Premier by selecting Help > Online. Search for ‘Backup and Restore Bp Premier’, or ‘Backup Troubleshooting’, for assistance on backing up and protecting patient data.

Protecting patient data via the methods outlined above can, at first, seem like a lot of work. While it does require some planning, the effort required to keep your Practice data safe pales in comparison to the monumental task of attempting to rebuild a database that has been corrupted, stolen or otherwise disrupted.

As the saying goes – prevention is better than cure.

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A Discussion With the Talking HealthTech Podcast on Active Ingredient Prescribing

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Talking HealthTech is a large and interactive community of healthcare technology providers for Australian healthcare professionals.

The podcast’s host, Peter Birch, has more than 15 years experience in healthcare technology leadership roles, and began the Talking HealthTech podcast in November 2018 as a personal project born out of his passion for healthcare technology. It has now grown to be his sole endeavour, and he recently recorded his 100th episode. This isn’t the first time Best Practice Software has featured in an episode of the podcast; Peter interviewed Best Practice Software founders, Dr. Frank and Lorraine Pyefinch, for episode 23 in November 2019.

Recently, Peter reached out to Best Practice Software and invited us to take part in an episode discussing the changes to Active Ingredient Prescribing, which began on February 1st – the episode is aptly titled: Active Ingredient Prescribing: The myths, legends and reality.

Featured on the Talking HealthTech episode was a panel comprised of Frank and Lorraine Pyefinch, Clinical Advisor Dr. Fabrina Hossain, and Product Manager Will Durnford.

The episode provided listeners with a wealth of knowledge around what Active Ingredient Prescribing is, how Practices have been affected, the exceptions that exist, and what prompted the change to open the way for this new method of prescribing.

Listen to the Active Ingredient Prescribing episode of Talking HealthTech featuring Best Practice Software using the player below, or check out the full show notes from the episode here.

If you found this episode interesting, you can listen to more episodes at the Talking HealthTech podcast page.

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Bp Allied Look Behind the Scenes: Physitrack Exercise Video Shoots

Physitrack Filming for Education Guides

Physitrack exercises are used by over 40,000 practitioners in Australia (100,000+ world-wide) to prescribe engaging exercise programs to clients, track their progress and have secure Telehealth video calls.

With 5,500 exercise videos available in the Physitrack library we caught up with Physitrack’s Clinical Lead Rosalind Heys-Limonard to find out how exactly these videos are created (spoiler alert: it involves stuffed toys).

“When we launched Physitrack seven years ago we started out with only 200 exercise videos and a handful of features. Fast forward seven years, add a ton of user feedback and Physitrack now features 5,500+ exercise videos, all shot in our London studio by a former BBC crew.”

Physitrack for Bp Allied | Behind the Scenes

All our exercise content is created by relevant clinical specialists including high end sports scientists, neuro physiotherapists, paediatric experts and TMJ specialists. Decisions to add new content are based on both gaps that we identify ourselves, new research available and specific user requests.

The first step in content creation is authoring the exercise instructions. Key here is to make sure instructions are crystal clear to patients of all levels of health literacy. This is all collated in our custom-built content management system where we can then view all of these new inputs and begin planning a shoot.

Typically we get through around 80 exercises a day in our London studio. This of course may vary depending on what content we are filming and the models we have on set (paediatric filming days are certainly the most exhausting for all and involve a range of stuffed toys!).

Physitrack for Bp Allied | Behind the Scenes

On set, the carefully scripted exercise instructions are then read out while our models demonstrate the exercises. This ensures that the movement demonstrated marries up as closely to the narration as possible. Adjustments to the script may occur at this stage.

We use two cameras (4K Ultra HD) and discuss the optimal position to pick up both shots prior to filming an exercise. This way, during the final edit, we are able to choose between 2 frames to optimally demonstrate correct technique of the exercise. Our scripts are then sent for professional voice-overs.

Once a shoot is completed, our editing elves get busy putting the visuals and the narration together.

Physitrack for Bp Allied | Filming Behind the Scenes

The last step in this journey, before you are able to see the glossy new finished exercises in your Physitrack exercises library, are for our content team to review all of the videos one more time to ensure they are ready to be published.

As you may or may not know, we’ve been busy back in the studio with 10 days of filming completed in the past two months and more to come! We’re looking forward to publishing more MSK, Senior Health, Sports and Paediatric content from the last couple of months filming. Soon you will be able to see exactly what exercise content has been added to your library recently

And watch this space! We will be back in the studio throughout 2021 to record more exercises.

Post written and contributed by Physitrack

*****

Bp Allied users save 40% and pay only $8.99p/m to subscribe to Physitrack. For more details see https://bpsoftware.net/partner-physitrack/.

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Electronic Prescriptions Have Landed in Bp Saffron!

bp blog electronic prescriptions landed

With the release of Saffron, it’s a good time to review the latest changes to Electronic Prescriptions in Bp Premier, and provide an update on the enablement materials that exist for both Jade and Saffron users. With all of the changes to Electronic Prescribing and Bp Premier over the last six months, the documentation team have been busy updating our materials to keep providing the latest information for our users in the Bp Premier Knowledge Base.

Enabling Electronic Prescribing

If you’re running Jade SP3 or Jade SP4 and you haven’t yet enabled Electronic Prescribing, the good news is that the January Data Update (available from our resources page) automatically activates Electronic Prescribing for Bp Premier. You don’t need to download a utility and check your postcode; all you need to do is run the January Data Update, if you haven’t already.

After you run the January update, you’ll still need to switch on Electronic Prescribing in Bp Premier Configuration for your Practice and the providers who will be using it, but this is simply a case of ticking a checkbox.

If you’ve already upgraded to Saffron, congratulations – you’ve already activated Electronic Prescribing!

Any configuration you had in Jade SP3 or SP4 will be carried through after your upgrade. Just resume issuing Electronic Prescriptions with no changes to what you’re doing now.

Finding Information About Electronic Prescribing

The documentation team has updated all of our existing materials and FAQs to do with Electronic Prescribing systems in Bp Premier, with new guidance on:

  • Supported states and territories
  • Can I send a token directly to pharmacies?
  • The prerequisites to successfully send a token
  • Cancelling sent and unsent tokens.

If you’re running version Jade, select Help > Online in Bp Premier and search for ‘Electronic Prescribing’ in the search bar. You’ll see our updated articles on Setting up electronic scripts, an industry FAQ, a Masterclass FAQ with Q&As from our users, and an introduction to Electronic Prescribing How-to for new starters.

If you’ve upgraded to Saffron, it’s even easier! Select Help > Online and click the Electronic Prescribing tile to open the new Saffron Series learning resources page for Electronic Prescribing in Saffron.

While you’re there, click on the other New Feature tiles to view learning resources for all of the other many, many features that come with Saffron, including Active Ingredient Prescribing.

What’s New for Electronic Prescriptions in Saffron?

Electronic Prescribing in Bp Premier has been updated in Saffron to seamlessly integrate with Bp Comms functionality, including sending tokens to the Best Health App. Electronic Prescriptions can now automatically generate a contact note that is recorded in a patient’s contact record with the Practice, with no additional action required by the provider.

In the same vein, more information about electronic script activity is recorded in the Bp Premier audit log, for troubleshooting and Practice peace of mind.

Just like Jade, the Saffron Knowledge Base features FAQs from both industry and our own users. Remember that our FAQs will be updated after the Saffron Series overview and FAQ sessions running the week starting January 18, in response to the questions that you, our users, are asking, so keep checking back if you have questions about Saffron and electronic prescribing.

At the bottom of every article in our Knowledge Base is a feedback box, so if you can’t find what you’re looking for, ask for it! Our documentation team checks feedback daily in the weeks following a release, and will action queries as fast as we can.

Welcome to Saffron!

Authored by:

Jay Rose - Bp Software

Jay Rose
Technical Writer at Best Practice Software

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Australian Government Health Initiatives – A Look at the Past, Present and Future

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Necessity is the mother of invention. It’s a phrase that many of us have likely heard before, and it’s one that, in many ways, encapsulates how agile the world has had to be in navigating the curveball that was the year 2020.

To combat the various challenges that have arrived with the COVID-19 pandemic, a range of Australian government health initiatives have been mobilised to adapt to the changing healthcare landscape.

Electronic Prescribing

Arguably the most impactful of 2020’s Australian government health initiatives was the fast-tracking of the ePrescribing rollout. With Practices closing to walk-in patients and reverting almost entirely to remote and telehealth consultations, Electronic Prescribing was the next logical step in minimising risk to both doctors and patients.

To assist with the introduction of ePrescribing in the Bp Premier Jade SP3 update, we produced a range of content helping Practices to get started with ePrescribing, our training team produced an Electronic Prescribing Masterclass, and we were proud to announce that Australia’s first ePrescription was processed through Bp Premier in May 2020.

While Electronic Prescribing has been an invaluable tool during the COVID-19 pandemic, the convenience it offers both doctors and patients is a benefit that will remain a constant well into the future.

Secure Messaging

A core part of healthcare in Australia today is the ongoing communication between healthcare providers. As is the nature of discussing medical issues, many of the communications are sensitive in nature, and are often transmitted over unsecure channels, or channels that experience incompatibilities – leading to the potential of communication breakdown, poor outcomes and an inefficient transfer of information.

The national Australian government health initiative on Secure Messaging was agreed upon in 2019 and began work in 2020 in an effort to improve the encrypted electronic exchange of patient healthcare information between healthcare providers. Typical use cases included discharge summaries, referrals and requests and the receipt of results.

Bp Software’s Commercial and Customer Enablement Manager Monica Reed wrote an article on the Secure Messaging initiative, outlining the importance of the functionality, how Best Practice Software got involved, and when Practices can expect Enhanced Secure Messaging to be more widely available.

Active Ingredient Prescribing

From February 2021, prescribing medication by its active ingredient will be a mandatory requirement. This was announced alongside the government’s 2018-2019 Electronic Prescribing budget, and means Practices will need to be on the latest software version to comply, Bp Premier Saffron and Bp VIP.net Ruby SP3.

The regulation mandates the inclusion of active ingredients on all PBS and RPBS prescriptions, with exceptions for handwritten prescriptions, paper-based medication charts in residential aged care settings. medicines with four or more active ingredients and non-medicinal items which don’t have active ingredients (e.g. dressings, nutritional products). Brand names will be able to be included in the prescription if deemed clinically necessary by the prescriber, but the active ingredient will still need to be listed first as per regulations.

To help prepare our customers for this change, we produced an introductory article, outlining what Active Ingredient Prescribing would mean for your Practice, as well as videos explaining the process and impact of the initiative on both patients and practitioners – helping to bring everyone up to speed before the regulations take effect in early 2021.

Real-Time Prescription Monitoring

Though technically introduced late in 2019, the National Real Time Prescription Monitoring (RTPM) initiative has seen significant progress in 2020.

The misuse of controlled substances and medication is an area of growing concern. The RTPM initiative is designed to help reduce the misuse of controlled substances, while ensuring that patients who genuinely need these medications can still get them. The RTPM initiative consists of a National Data Exchange (NDE), and regulatory systems managed by each individual state or territory.

States are now working to integrate their regulatory systems with the database – as we’ve seen successfully occur with Victoria’s SafeScripts platform, and the soon to be delivered ScriptCheckSA in South Australia.

Read more about the Real Time Prescription Monitoring initiative here.

National Cancer Screening Register

The last, but certainly not least among 2020’s important initiatives was the National Cancer Screening Register (NCSR), and this integration is available in Bp Premier with our latest Saffron release.

The NCSR is a Department of Health initiative developed to encourage and support bowel cancer and cervical cancer screening. The register has been developed by Telstra Health in partnership with state and territory governments. We’ve partnered with Telstra Health and government departments to integrate the NCSR with Bp Premier to enable simple electronic capture of cancer related health information.

The NCSR provides a range of significant benefits to patients – such as screening reminders and having their doctor make better informed decision with access to their screening history, but it benefits practitioners as well through the ability to order screening test kits, receiving reminders for patients who are overdue for a screening or follow-up, and manage their patients’ program participation.

All of this is now accessible through Bp Premier’s Saffron release, and you can read an article on the National Cancer Screening Register initiative here.

Australian Government Health Initiatives in 2021

Electronic Prescription Token Solution to Integrate with Medisecure

In supporting 2020’s ePrescribing rollout, and the initial introduction of an electronic prescribing token solution integrated with the eRx prescription exchange service, Bp Software will introduce an electronic prescribing token solution integrated with the Medisecure prescription exchange service in Saffron SP1.

We’ve listened to the feedback and understood that a choice of prescription exchange is important to our GP users, so we are working together with Medisecure to deliver this in our next release.

Supporting the Active Script List

In 2021 we’ll be working with the relevant government bodies to extend Bp Premier’s Electronic Prescribing functionality to support the Active Script List. Currently, when a patient seeks to fill a prescription electronically, they do so via a token on their electronic device. A token that is lost, misplaced or accidentally deleted needs to be resent to the patient by the Practice.

Under the Active Script List initiative, pharmacists will be able to verify a patient’s identity and view their valid electronic prescriptions, then safely dispense the necessary medications.

The primary goal of the Active Script List is to overcome the issue of lost tokens, and assist medication management and adherence, especially for patients who are on a schedule of multiple medications.

Medicare Web Services

The Medicare Client Adaptor is how providers currently connect to Medicare Online Claiming, however the technology is quickly becoming dated and providers are being encouraged to transition to the new method of connection, called Web Services. From the 13th of March in 2022, the Medicare Client Adaptor will be retired and no longer accessible.

Currently, Bp Premier and Bp VIP.net connect to Services Australia using the Medicare Client Adaptor. However, due to the eventual transition over to Web Services, there is significant work being undertaken to update Bp Premier and Bp VIP.net to utilise this newer method of authentication and connection.

You can read more about Medicare Web Services here.

COVID-19 Vaccine Reporting Initiatives

Currently in Australia, the recording of vaccinations is encouraged, but not mandatory. A bill currently moving through Australian Parliament will compel GPs and other vaccine providers to report all newly administered vaccines to the Australian Immunisation Register. The aim of the bill is to support the rollout of the COVID-19 vaccine, and the ongoing administration of the National Immunisation Program.

In preparation of the national rollout of the COVID-19 vaccine, Bp Premier’s latest Saffron release provides the functionality to record a patient’s vaccine serial number.

Bp Software is committed and actively participating in government and industry information sessions to ensure that, as we learn more about the mandatory reporting requirements and anticipated upload of vaccine data to the Australian Immunisation Register, we can ensure that our products will comply with user needs.

2020 presented the world, and the healthcare industry in particular, with many unique challenges. While many of the Australian government health initiatives outlined above already had wheels in motion, the fast tracking and prioritising of their rollouts have helped the healthcare industry to remain adaptive to a rapidly shifting landscape.

Important initiatives continue to be the focus in 2021, and will no doubt help to strengthen the Australian healthcare industry – offering innumerable benefits for providers, practitioners and patients alike.

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Cybersecurity Best Practices – Keeping Your Data and Systems Safe

Cybersecurity | Password protection

Cybersecurity is the practice of defending servers, computers, mobile devices, networks, and data from malicious attacks. Cyber threats continue to evolve at a fast pace, with a rising number of data breaches each year. In fact, according to the Australian Cyber Security Centre’s Annual Cyber Threat Report from 2020, between the 1st of July 2019 and 30th of June 2020, the ACSC responded to approximately 164 cybercrime reports per day. That’s roughly one every 10 minutes.

Historically, medical Practices and public entities experience the most breaches. These sectors are more appealing to hackers because they regularly collect lots of personal information, financial records and medical data.

Following simple but effective cybersecurity best practices can ensure your data is safe from unauthorised access.

Different Types of Cybersecurity Threats

There are a wide range of methods that hackers can use to illegitimately gain access to your Practice’s information. Listed below are some of the more common methods which you may have heard of.

  • Ransomware – Ransomware is a type of malicious software designed to hold files or data ‘hostage’. Once a Practice’s computer system has been compromised, patient files are inaccessible until a ransom is paid. Paying the ransom does not guarantee that the data will be recovered.
  • Phishing – This is the practice of sending fraudulent emails that resemble emails from reputable sources. Phishing attacks often target individuals with emails that look like they’re from your bank or financial institution. The aim is to steal sensitive data like credit card numbers or account login information. It is the most common type of cyber-attack.
  • Social Engineering – Social engineering is a tactic that hackers use to trick you into thinking you’re speaking to a representative from a legitimate organisation, and then getting you to reveal sensitive information. Social engineering is often combined with the methods listed above to make you more likely to click on a link or hand over sensitive data.

IT Security Tips for Practices

The first thing you can do is establish a security culture within your Practice.

The weakest link in any computer system is the user. Protecting patient data through good security practices should be second nature, similar to the Practice’s sanitary measures. Ensuring that your staff are familiar with your cybersecurity measures and how to identify a cyber threat makes your Practice more secure.

Keep Your Practice Software Updated

Taking your entire system offline to perform software updates is a daunting prospect.

However, neglecting to get the latest version of your software leaves devices significantly more vulnerable to attack. Furthermore, any security patches that come with an update will be unavailable to you. Hackers will take advantage of complacency and can remain undetected in an out-of-date system far easier than in systems with the latest software updates.

Maintain Secure Access to Patient Data

You may have seen media reports of victims whose private information was stolen by hackers. Failing to keep your patient data secure can be catastrophic. Hackers can use data from your patient records to commit identity theft and access patient bank accounts.

It is important to control access to patient records and only allow authorised personnel to have access to their details. Have a system in place to audit your system, and regularly verify who accessed which patient records, and when. It’s also important to promptly remove system access from staff who have resigned, or have been terminated.

Computer System Maintenance

Over time, operating systems tends to accumulate and catalogue old information and redundant data unless regular maintenance is performed. Just as your medical supplies must be monitored for expiration dates, material that is out of date on a computer system must be discarded or archived.

Some things you can do to ensure you’re following cybersecurity best practices with regards to computer maintenance are:

  • Ensuring user accounts for former employees are disabled.
  • Computers and other storage devices that have had data stored on them are sanitized before disposal.
  • Old data files are archived for storage, or cleaned off the system if not needed, subject to data retention requirements.
  • Software that is no longer required is removed from the computer, this includes trial software and any outdated versions of software.

Installation and Updating of Anti-Virus Software

A common way that hackers can access a computer system in a medical Practice is through viruses or malicious software (malware). In addition, computers can become infected by seemingly innocent sources such as email links, USB drives, and web browser downloads. It is important to use a product that provides continuously updated protection, and ensure your staff know how to recognise when your anti-virus has detected something suspicious.

Controlling Access to Patient Information

Familiarise yourself with role-based access permissions, where a staff member’s role within your Practice (e.g., doctor, practice manager, nurse) determines what information they have access to. Care must be taken to assign staff to the correct role within your Practice. Having well structured role-based permissions ensures that your staff can only access what they’re supposed to, which ultimately improves your Practice’s IT security.

Create Strong Passwords and Change Them Regularly

Passwords are often the first line of defense against unauthorised access to your Practice’s computer systems. Although strong passwords will not prevent attackers from trying to gain access to your network, it can slow them down and even discourage them altogether.

Using easy-to-guess passwords or sharing passwords between applications and logins significantly increases your Practice’s risk and vulnerability. Using the same password for multiple logins presents an incredibly high risk. If a hacker gains access to one account, they gain access to all of them. This can have a devastating flow on effect, not just for your Practice, but your staff’s personal lives as well.

Your staff should be aware that legitimate organisations will never ask for their password over email or messaging service. For maximum password security, employ the use of a reputable password storage system.

Strong passwords are ones that are not easily guessed. Hackers will use automated methods to try to guess a password, and so it is important to choose a password that does not have characteristics that could make it vulnerable.

Strong passwords should not include:

  • Words found in the dictionary.
  • Personal information such as birth date, your name, or pets’ names.

Some examples of strong password characteristics:

  • At least eight characters in length.
  • A combination of upper case and lower-case letters, one number, and at least one special character, such as a punctuation mark.

For many Practices, consistently reviewing and updating IT security measures can sometimes feel a little tedious. However, training your Practice in strong IT security habits is essential when it comes to protecting sensitive patient data.

While it may not be practical to enact all of the above cybersecurity best practices all at once, each of them can be implemented incrementally, and each of them will secure your Practice’s systems as you institute them.

Authored by:

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Michael Porter
Analyst & Developer at Best Practice Software

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Customising Bp Allied – Tailoring a Solution for Your Practice

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The allied health industry employs more than 195,000 people within Australia who represent more than a quarter of the health industry.  With such a diverse workforce providing health services via a range of different outlets, including the private sector, government, aged care and educational institutions; it stands to reason that each individual, business or organisation seeking a Practice management software solution will have varying needs and requirements.

As our Support Specialist, Deepika Mukkapati has previously written about in part 1 and part 2 of her blog posts, Bp Allied already provides our customers with “out of the box” solutions for a range of allied health professionals, but what happens when a business has workflows and requirements that are a little different to the standard needs of most businesses? That’s when customising Bp Allied presents itself as an invaluable benefit.

There are a few different options out there for businesses with unique requirements:

  1. Build Bespoke Software – while this might be appealing for some businesses, the cost can run into hundreds of thousands of dollars to build unique software to explicitly suit your business. This option is ruled out for most, simply due to the prohibitive cost.
  2. Square Peg into a Round Hole – make do with an off-the-shelf product. Unfortunately, for most businesses this option causes extra workload, with tasks requiring manual and paper intervention to maintain workflows.  Eventually, the administrative burden this solution causes outweighs the low product cost.
  3. Bp Allied Customisation – with the ability to create your own reportable fields within the Client Details record, you have the power to build and/or replicate workflows to record the information you need to record, how you want to record it. Custom reports can also be created to extract any custom data you have created within Bp Allied.

Being an account specialist for Bp Allied, I regularly engage with clients and guide them on how best to go about the process of customising Bp Allied.  Let’s take an in-depth look at what can be achieved with Bp Allied.

Firstly, customising the Bp Allied client record can be achieved by the end user to ensure you can maintain low setup costs.  While we do offer customisation of Bp Allied as a fee for service, we also provide you with detailed help guides, videos and guidance during deployment so you are empowered with the knowledge to perform the task in house.

Any area within the client record can be edited; fields can be renamed, added and removed.  A selection of date, numeric, tickbox and text fields are available for use which provides you with the flexibility to create a record that is truly bespoke to your business.

Recently I have worked with different organisations to assist with providing solutions to meet their requirements.  Below are some examples of customisation, some are quick and easy “hacks” that have made a huge difference, while Case 3 is a complete overhaul of end to end work flow.

Case 1 – a psychology clinic within a university required the ability for a supervisor to “sign off” on client notes written by students. 

A simple consultation tickbox and accompanying text field was added to the top of the “Consultation” area of Bp Allied.

customise bp allied case 1


A custom report was then written for the university to report on which notes have been approved and to follow up on the notes that had yet to be signed off.

Case 2 – a health clinic working within a school setting had the need to record incidents within Bp Allied.

Using a range of consultation tickboxes and text fields, a form was created for the information to be recorded. 

customise bp allied case 2


A letter template was then created to pull the information from the record and for this information to be easily distributed by email to other staff, the student’s family and GP.

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Case 3 – a group of physiotherapists and exercise physiologists within a football club had specific reporting needs to ensure injury management was maintained. 

This was a significant amount of customisation that required an end-to-end overhaul of existing workflows, customisation of the client record as well as custom reports, however, all of this was achieved without any programmatic changes to Bp Allied.

The result was a custom report that could be pulled from Bp Allied, exported as .xlsx or .csv format and seamlessly uploaded to the injury management portal.

customise bp allied case 3

We recently chatted to Bloomhill Cancer Care who performed a significant amount of customisation to Bp Allied, you can read more about their success story here.

I hope this article has sparked some ideas for how customising Bp Allied might work for you.  If you’d like to learn more about customisation or any other areas of Bp Allied please feel free to contact our sales team at sales@bpsoftware.net, or call us on 1300 40 1111 in Australia, or 0800 40 1111 from New Zealand.

Authored by:

Mel dobell avatar

Melissa Dobell
Bp Allied Account Specialist at Best Practice Software

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ScriptCheckSA – Real Time Prescription Monitoring Coming March 2021

blog image scriptchecksa

If you were following our blog in the earlier months of 2020, you may recall an article we published on SafeScript, the Victorian government’s real time prescription monitoring solution. The South Australian government has now followed suit with the implementation of ScriptCheckSA, scheduled to be implemented in late March 2021.

ScriptCheckSA is South Australia’s real time prescription monitoring computer system and provides prescribers and pharmacists with real-time information about a patient’s use of monitored and controlled drugs, which is an invaluable resource if they are considering prescribing or dispensing these drugs. Having access to this kind of information ultimately leads to safer clinical decisions.

Prescription drug dependence, misuse and diversion are an increasing concern in Australia. A real time monitoring system such as ScriptCheckSA helps to alleviate misuse, while still ensuring that patients who genuinely require access to these medications can still obtain them.

How Will ScriptCheckSA Impact Prescribers?

ScriptCheckSA is not intended to prevent doctors or pharmacists from prescribing or dispensing monitored or controlled drugs – whether it is appropriate to prescribe a particular medication remains the clinical decision of the treating prescriber or pharmacist.

For our South Australian Practices, the implementation of ScriptCheckSA will allow you to safely prescribe and dispense high-risk medication, and transmit that information in real time to a centralised database, which can then be accessed by other doctors and pharmacists in subsequent consultations. This provides access to valuable information for prescribers and dispensers to facilitate the early identification, treatment and support for patients who may be starting to show signs of drug dependence.

What Can You Do To Prepare Now?

In preparation for ScriptCheckSA, a legislative change was made to the Controlled Substances (Poisons) Regulations 2011, including mandatory Drugs of Dependency reporting to the Department of Health SA from 1st November 2020. You can read more about this here

If your Patient Management System has integration with a Prescription Exchange service and you have this enabled the reporting will be done automatically.

For Bp Premier Practices:

  • Ensure that you upgrade to Bp Premier Saffron edition when it is released.
  • Ensure that your Practice has activated either eRx or Medisecure as a prescription exchange service. For more information on this please refer to our Knowledge Base, which can be accessed in Bp Premier by selecting Help > Online, and searching for either eRx or Medisecure.
  • View our Real-Time Prescription Monitoring setup guide available on our Knowledge Base, which can be accessed in Bp Premier by selecting Help > Online, and searching for real time prescription monitoring.

For Bp VIP.net Practices:

  • Ensure that you are using the latest release of Bp VIP.net.
  • Ensure the eRx prescription exchange service is activated. For more information on this, please refer to our Knowledge Base by selecting Help > Online from within Bp VIP.net.

Where Can You Find More Information?

A list of frequently asked questions is available on the SAHealth website here. If you have a specific enquiry pertaining to the rollout and implementation of ScriptCheckSA, get in contact here.

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Videos: Active Ingredient Prescribing for Doctors and Patients

Active Ingredient Prescribing for Doctors and Patients

Prescribing medication by its active ingredient will become mandatory from February 2021. This change is part of the government’s 2018-2019 Electronic Prescribing Budget initiative that was legislated in 2019 under the National Health (Pharmaceutical Benefits) Amendment (Active Ingredient Prescribing) Regulations 2019. The aim is to improve patient understanding of the medications they take in addition to promoting the uptake of generic and biosimilar medicines to support a long term viable and sustainable market for these medications in Australia. Watch the videos below to better understand Active Ingredient Prescribing for Doctors and patients.

Active Ingredient Prescribing for Doctors

Active Ingredient Prescribing for Patients

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