Integrative Visual Aid to Support Patient Understanding of Anatomy

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Understanding a medical diagnosis can be tricky for patients, especially when the areas of their body affected are internal. Attempting to explain internal organs or their bodies’ inner workings and elements can be time-consuming and difficult. Some people are visual learners, so it makes sense that your practice would have visual aids readily available to assist.

Gone are the days of clunky 3D models collecting dust and taking up space on the doctor’s desk. When it comes to 3D interactive models, technology has advanced.

3D anatomy programs are now fully interactive and can be integrated right into your Bp premier clinical work screen. Allowing the doctor to educate and better explain elements and features of the body as well as medical concepts and conditions to their patients during consults.

How Will It Support Patient Health Literacy?

These programs allow doctors to visually explore human anatomy, body systems and organ functions with their patients during consultation. The interactive models provide visuals of common conditions with linked media to support further patient learning. Doctors can save images to file, draw on screen and bookmark items for future reference or discussion.

What Features Will Support Me In My Practice?

With access to male and female content available via a modern graphics engine, 3D anatomy tools can allow the importing of custom content and exporting of visuals as image files, enabling you to provide accurate anatomical education to your patients clearly and conveniently.

3DAnatomica With Bp Premier

3DAnatomica is a Gold Bp Partner offering current Bp Premier users a discounted subscription to their 3DGlassman clinical program. Accessible directly by clicking the 3DA icon on the Bp Premier patient record screen. 3DGlassman can be used during face-to-face consults, telehealth consultations, as well as remotely via iPhone and tablet.

To learn more about 3DAnatomica and 3DGlassman please click here to view their Bp Partner profile or click here to visit their website.

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SMS Electronic Prescribing Funding Extended

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SMS Electronic Prescribing Funding Extended until 31st March 2023

In great news for Bp Premier users who have been utilising electronic prescribing, the Department of Health and Aged Care (DoHAC) has recently advised that funding for electronic prescriptions sent via SMS will be extended until at least 31st March 2023.

The DoHAC has funded SMS electronic prescriptions since first introduced in 2020, with the funding cut-off date extended several times previously.

In Bp Premier whilst funding continues, you can also send electronic prescriptions to patients via Best Health App free of charge. Alternatively, you can email free of charge, or print an electronic prescription token on paper and provide it to the patient if preferred.

If you’re interested in electronic prescribing via SMS from Bp Premier, keep in mind that you’ll first need to set up a Bp Comms account. Bp Comms allows you to easily send communications such as electronic prescriptions directly to a patient’s phone via SMS or to the Best Health App from Bp Premier.

Bp Comms isn’t just for sending electronic prescriptions though, as it can also be used for sending a variety of communications to patients, such as:

  • appointment reminders
  • clinical reminders
  • health awareness communication
  • clinical communication

Need Further Assistance?

To find out more about enabling Bp Comms at your practice, contact, or select Help > Online in Bp Premier to access the knowledge base.

If you don’t have a Bp Comms account set up, you won’t be able to send electronic prescriptions via SMS or to the Best Health App. However, you will still have the option to send electronic prescriptions to patients via email, or you can print the token.

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Online Claiming with Medicare Web Services Changes

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Answers to Our Support Team's Most Commonly Asked Questions Regarding Online Claiming with Medicare Web Services

We succeeded! It took a tremendous amount of work, but we are happy to report that most of our practices have successfully upgraded to a Bp Premier version that is compatible with Medicare Web Services before the deadline of August 28, 2022. We are aware that this is a time of transition and that many of our users are still adjusting to some of the changes made to the claiming workflows by the new technology.

To help you to adjust to some of the new Online Claiming with Medicare Web Services workflows we’ve compiled a selection of the most frequently asked questions our Support Team have received and answered them below.

Error 9202 - Invalid value supplied for Service Text. The value supplied must be alpha (A-Z and a-z), numeric (0-9), space ( ) and special characters @ # $ % + = : ; , . –

What does this error mean, and how can I resolve this? 

When submitting claims to Medicare or DVA online, you may encounter the Medicare Online Error ‘9202 Invalid value supplied for Service Text’. If this occurs, you must ensure that the Service Details field in the Account Item or Fee Amount screens only contains the below mentioned characters.

The character set that can be used in service text for items is restricted to letters (A-Z and a-z), numbers (0-9), and the following special characters @ # $% + =: ;,. -. Slash characters, apostrophes, and brackets are not allowed.

TIP – When transmitting a Medicare or DVA batch with multiple services, you can quickly identify which services are affected by looking at the last line in the error; there will be a line at the bottom which refers to ‘Medical Event 01’; this means it’s the first patient in the batch who is affected. If it says, “Medical Event 08”, it’s the 8th patient listed in the batch. 

For more information on troubleshooting issues with your connection to Medicare Web Services (MWS) and PRODA, select Help > Online from inside Bp Premier to open the online knowledge base, and search for ‘troubleshoot mws’.

New Statuses When Checking for Payments. What Do They Mean?

The messages returned from a check for payments from the Online claiming screen have changed under Medicare Web Services. Your employees may be unaware of the new messages’ meanings or whether any action is required.

Depending on the claim’s status with Services Australia, the following alerts may appear:

REPORT_NOT_FOUND The claim information does not match Services Australia’s records. You will need to contact Services Australia for more information.

REPORT_NOT_READY The claim has not yet been finalised by Services Australia. Perform a check for payments again later.

REPORT_NOT_AVAILABLE The claim was processed and has been rejected. Check the processing report for more information.

For more information on the new check for payments statuses, select Help > Online from inside Bp Premier to open the online knowledge base, and search for ‘Online claiming direct bill’. 

What Happens if We Haven’t Upgraded Yet?

Don’t put off upgrading to Medicare Web Services. Delaying your upgrade may result in longer support call times and being unable to claim if you have not switched over by the end of the grace period. In Bp Premier, the latest versions of Saffron SP3 are fully compliant with Medicare Web Services functionality.

Need Further Assistance?

As always, help is available! If you need assistance with anything related to Saffron SP3, Medicare Web Services, or any other enquiries, our Support team are available via phone or email, so please get in touch!

You can contact our Software Support team on 1300 40 1111 (Australia) or 0800 40 1111 (New Zealand) and selecting Bp General Products (Option 1/1) on the menu or by emailing us at

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eOrdering – Orchid SP1 Changes

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Thanks to the availability of eOrdering, clinicians can provide their patients with a paperless option when ordering pathology and diagnostic imaging services. eOrders are transmitted securely from Bp Premier via your secure messaging provider directly to the Diagnostic Imaging and Pathology providers’ information systems.

eOrdering functionality has kept up to date with the fast-shifting demands of clinical treatment over the past decade, thanks to ongoing improvements. In Saffron SP1, Diagnostic Imaging and Pathology eOrdering was updated, and there is now a simplified method for configuring pathology and diagnostic imaging providers in Bp Premier, thanks to the launch of our new Enhanced eOrdering. 


E-Ordering: Benefits for Your Practice from Bp Learning on Vimeo.

Changes to Enhanced eOrdering in Bp Premier Orchid

In Bp Premier Orchid, legacy eOrdering will have the following functionality:

·        Legacy eOrder providers configured in previous versions will continue to have the functionality to generate eOrders.

·        Legacy eOrder providers cannot be added or configured through the Contacts window.

o   New eOrder providers must be added through the Setup eOrdering screen.

o   If a legacy eOrder provider needs to be configured, they should be merged with the respective record in the Setup eOrdering screen if the provider has joined the Partner Network.

Bp Premier version Orchid is undergoing extensive beta testing and will be available soon.

Upcoming Changes to Enhanced eOrdering in Bp Premier Orchid Service Pack 1

In Bp Premier Orchid Service Pack 1, legacy eOrdering functionality will be fully removed. In this version, legacy eOrder providers will no longer generate eOrders. Only providers configured through the Setup eOrdering screen will have the functionality to generate eOrders.

What Do I Need to Do to Prepare for the Changes in Orchid SP1?

We suggest that you check your current pathology or diagnostic imaging eOrder providers to see if they have joined the Bp Partner Network. To view the list of current Bp eOrdering Partners, select Help > Online from inside Bp Premier to open the online knowledge base, and search for ‘Bp eOrdering Partners’.

Choose the scenario that best describes your enhanced eOrdering configuration in Bp Premier for information on how to prepare for the changes in Bp Premier Orchid:

ScenarioActions Required
My Practice has never used eOrdering, and we would like to enable this. How?We recommend contacting your preferred diagnostic imaging and pathology providers directly to discuss the implementation of eOrdering at your Practice.
My Practice currently uses eOrdering but the diagnostic imaging or pathology provider is not available in the list to merge.

If your Practice currently transmits eOrders, before you upgrade to Orchid, we strongly recommend you confirm that the pathology or diagnostic imaging providers you transmit eOrders to have joined the Bp Partner Network and are available for configuration in the Setup eOrdering screen.


If any of the eOrdering service providers that your Practice uses have not yet joined the Bp Partner Network, we advise getting in touch with them to find out if they are aware of the changes and have spoken to the Best Practice Commercial Partnerships team about joining the Bp Partner Network before the release of Bp Premier Orchid Service Pack 1.

My Practice currently uses eOrdering, and the diagnostic imaging or pathology provider appears in the list; however, we haven’t merged these contacts yet.If you have any eOrdering providers configured in Bp Premier through the legacy method and have confirmed they are on the Partner Network, we recommend using the merge functionality in the eOrdering Setup screen to merge contacts. This must be done before upgrading to Orchid SP1.
We are already using eOrdering; we have confirmed the providers we use are in the list, and we have merged the contacts. Do we need to do anything?Your Practice is configured for eOrdering, and no further action is required.

Testing eOrdering

Once you’ve enabled eOrdering, be sure to test the eOrder generation from both the Bp Premier server and a client machine. Information on how to test is available from the Bp Premier Knowledge Base.

Need More Information?

Not a worry!

For more information on how to merge eOrder providers and test and troubleshoot eOrdering setup, select Help > Online from inside Bp Premier to open the online knowledge base, and search for ‘merge eOrdering’.

Need Further Assistance?

As always, help is available! If you need assistance with anything related to eOrdering, or any other enquiries, our Support team are available via phone or email.

You can contact our Software Support team on 1300 40 1111 (Australia) and select Bp General Products (Option 1/1) on the menu or by emailing us at

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Digital Intake Forms: How Much Time Could You Be Saving?

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Patient intake forms are tedious and time-consuming, not only for the patient but also for the practice. There are often multiple forms that new patients are required to fill out before an initial appointment. Administration staff then need to enter patient details into the Practice Management System (PMS) manually. 

For example, when working with patients who have a history of pain, detailed reports are required to ensure that the level of care matches the depth of the patient’s issue. Specialist centres have carefully curated intake forms that cover the patient’s medical history, including psychometric testing, e.g. DASS21, that must be completed before a patient’s initial consultation. These forms would either be received via email or be filled out by hand in the office on the day of their appointment.  

Prior to the implementation of a digital solution in the form of digital intake forms, practices resorted to cumbersome and time-consuming processes which caused a significant administrative burden. These often involved acquiring completed forms from a patient, having administrative staff calculate psychometric test scores, and finally manually inputting the data into the PMS. These forms could often take hours to process and upload, and they carried with them the risk of human error during data entry. For practices that might see 20+ new patients each week, this created a significant bottleneck.

To help streamline this process, Patient Plus saw an opportunity to alleviate administrative pressure from the intake process by creating digital intake forms that allow patients to update their information and medical history directly into the PMS prior to their first sessions.  

The system’s core functionalities include seamless integration between the form and Best Practice Software, the ability to score and process psychometric testing automatically, and additional form fields that provide access to limitless patient data. With mandatory form fields and input conditions set for certain numerical fields (e.g., the 10-digit limit for Medicare), the risk of human error is drastically minimised. 

The digital intake forms also offer patients the functionality to ‘Save & Resume Later’ by creating a secure, unique link that is sent to their email for completion at a future time. This unique link can also be shared with trusted contacts of patients who might need assistance in completing the form.  

For patients, this allows the flexibility to run through their history at their own pace. By pre-filling their information, they can be confident that their history will be known when they step into the room with their doctor, and they can immediately start focussing on the next steps in their journey. 

Once the form has been processed through the PMS, practices are provided with three options for patient summaries – long-form, short-form, and mid-sized PDFs – that can be generated to give the doctor an overview of the patient in varying levels of detail. 

All the data is processed and hosted on a secure server, ensuring that the practice complies with data security standards and protects confidential patient information. Patients also have the option to receive a copy of the form submission via email, allowing them to keep a copy for their own records. 

Easing the administrative workload caused by intake form processing means doctors no longer need to spend time scouring through the patient history since the automation ensures they have the relevant information before a patient’s appointment. 

One practice using Patient Plus has seen a dramatic shift in the hours spent processing patient intake forms. With nearly 30 hours back in their week, the practice has been able to shift their full attention from data entry and back to their patients, providing a better in-house experience. 

Patient Plus fills a necessary gap in the healthcare industry, providing a better communication line between patients and their doctors. Implementing digital tools creates an opportunity for doctors to spend more of their appointment time assessing the history, investigating patient concerns, and maximising patient engagement. With seamless integration, security of data, and ease of completion, the form has alleviated the pressure from the doctors, their staff, and the patients. To learn more, visit the Patient Plus website.     

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An Extension to the Medicare Web Services Deadline

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The Medicare Web Services deadline has been extended, in advice provided by Services Australia.

A large number of our practices have already upgraded to Medicare Web Services-enabled versions of their software prior to the original cutoff date of the 19th of June, 2022. These practices are now successfully operating under the new Medicare Web Services framework.

For practices that are yet to upgrade to a Medicare Web Services-enabled version of software, Services Australia have provided a grace period, extending the Medicare Web Services deadline to the 28th of August, 2022.

Services Australia have advised that this grace period will NOT be extended further.

Services Australia will be contacting practices that have not yet upgraded to Medicare Web Services in the next few weeks, to ensure that practices are in the process of transitioning to the new framework.

The latest versions of Bp Premier and Bp are both fully compliant with Medicare Web Services functionality.

Do not delay your upgrade to Medicare Web Services. Delaying your upgrade may result in longer support call times and being unable to claim if you have not switched over once the grace period ends.

Need Further Assistance?

For further information or advice on this matter, you can contact our Software Support team on 1300 40 1111 (Australia), or 0800 40 1111 (New Zealand), and selecting Bp General Products (Option 1/1) at the menu.

You can also contact us via our dedicated Medicare Web Services email address:

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Are You Running a Thriving Practice?

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A thriving practice is difficult to define.

Every practice owner and manager wants to run a successful practice, but it can be challenging to define and measure what success looks like. Especially across a busy practice that provides dozens of services. Some owners look to expand and buy into other practices within their local metropolitan area, while some are focussed on a single rural practice. Many are simply focused on the output of their practice, and the impact they can make by providing care for their patients. There are many different objectives and criteria that one can measure success by, however, they can all be measured in one form or another.

Defining Success

The first step in knowing if you’re operating a thriving practice is to understand your overarching business goals and objectives. From there it’s up to you to define what success looks like for you, your team and your community.

Breaking down goals into short term and long-term goals can help set perspective for you and your team and is a strategy that has worked for dozens of practices. For example, your long-term goal may be to become the most trusted care provider in your area, and a short-term goal that may facilitate that, is to focus on expanding your Chronic Disease Manage (CDM) services or getting first time patients back in for more regular health checks. Consider what you want to achieve within your practice over the next five years, and what you can accomplish in the next 6-12 months to get you there.

Measuring Success

Once you’ve set your sights on the next big step for your team, you’ll want to find ways of measuring and reporting on your progress.

The best way of measuring patient satisfaction and quality of service is through a combination of anecdotal feedback from patients and data found in your practice management system, many great insights can be surfaced from your best practice data. Metrics are a fantastic way of measuring the impact you’re having as a business, but when it comes to actionable insight, it’s also important to collect patient feedback. Make an effort to regularly survey patients and ask for feedback on how you can improve both the services you offer and the experience patients are left having. Net Promoter Score (NPS) is a popular method of collecting and analysing feedback, as it will give you a singular score you can assess week on week, while also giving patients the opportunity to provide written feedback as well. Make sure to track this for your quality improvements, for instance, patient feedback regarding QI1.2 of the RACGP standards in the 5th edition.

As for metrics you can track, it’s recommended that practices look at billings per hour, diary wait time, patients per hour, and utilisation. These will provide you with a solid overview of your usage of the MBS schedule, how often you run on time, how well your team is equipped to service patients, and how full your diaries are.

Where Do You Find Opportunities for Improvement?

How are you performing? It’s a difficult question to answer. With reports you can often look backwards, and at historical trends. Compare your billings for instance, to the same period last year. Additionally, you can spend all the time in the world creating forecasts and looking forward. However, when we have data, it is vital to have context accompanying it, and to have targets in mind.

What we have lacked in the medical industry is the ability to look horizontally. For instance, you will know that you’re a bulk-billing practice in metro Brisbane, so how do you compare across other bulk-billing practices? Is a billing per hour of $302 across your cohort of GPs good for a bulk-billing practice?

It’s answering these questions and de-siloing General Practice that is to vitally important within the industry. It’s one of the major features, Touchstone, that Cubiko has been working on. For the first time practices around Australia are able to compare and contrast their business metrics to like-for-like practices.

Before Touchstone, available data on how a practice is performing against a national benchmark was very hard to come by. The government intermittently releases state and national numbers on MBS items. While this is useful information, you’re comparing your practice against state and national benchmarks across the board, rather than like-for-like practices.

By understanding how your practice is performing against similar practices you can celebrate the successes. If you see that your practice is performing well, share it with the team. If you’re wondering where improvements can possibly be made, looking horizontally at benchmarks can also be useful. But always be wary of benchmarks that aren’t representative of the practice you want to run.

So, is your practice thriving? It’s a question that might be easier to answer with the right tools.

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Work Smarter Not Harder. How BetterConsult Can Help!

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Work smarter, not harder when it comes to offering a great practice-patient experience.

Practices today have to deal with never-ending challenges: overworked doctors, nurses and practice staff, never-ending admin burden, day-to-day patient inefficiencies (“Sorry, I forgot to get my medical certificate and repeat script when I saw the doctor!”)…. all whilst still trying to deliver a great patient-doctor experience.

Dana Tse, Practice Manager at Campsie Medical Centre, decided to try BetterConsult’s patient intake questionnaire to help with her practice’s workflow management. “Some of the challenges I face as a practice manager are time management, making sure that our patients are seen on time, and making sure that our doctors and staff have a good work-life balance,” she says. “We tried BetterConsult as we had nothing to lose – it was free. And the outcome has been a better experience for staff, doctors and patients”.

So how does BetterConsult help you work smarter, not harder?

BetterConsult is a patient pre-consultation questionnaire fully integrated into Best Practice (it works seamlessly alongside online booking systems). It is simple and easy for patients to use and starts when they receive an SMS 24 hours prior to their appointment. The questionnaire captures the patient’s agenda and key clinical symptoms. The patient’s answers are then translated into a concise clinical summary for the doctor or nurse to review at the time of the consultation.

Doctors use the information provided by BetterConsult to practice at the top of their license and better plan their days and individual consultations, allowing them to have a more personal consultation with their patients; spending less time typing and facing the screen and more time discussing their concerns and focusing on treatment and management.

Campsie GP, Dr Bernard Tse, said BetterConsult “allows me to have a more personal consultation with my patients by spending less time typing and facing the screen, and more time actually discussing what the patient’s concerns are.”

Carseldine Family Clinic’s Dr Leah Ahchay says, “BetterConsult is extremely beneficial to my patients because when they enter the room, I’m going to feel more confident with my diagnosis, I’m going to have a baseline with which to assess their symptoms, and I’m going to give them some written information as they leave the room because I’ve been able to prepare for that consult”.

Dr Tamsin Franklin, principal GP of Turn the Corner Medical Clinic, commented “I am sure all doctors have had the ‘near miss’, where we have asked for clarification regarding a symptom, only to reveal something with great importance which had almost been missed. BetterConsult helps to reduce this likelihood. It also frees up time so that concerning symptoms can be fully explored, and less concerning symptoms can be triaged. Perhaps for another day.”

BetterConsult integrates seamlessly into BP Premier, and developer HealthShare, a Best Practice Gold Partner, provides a dedicated customer success manager to guide users through setup and use.

BetterConsult is priced as a freemium offering, meaning there is no cost for practices or doctors to use the product. Practices can optionally choose to pay for custom questions to be added to the questionnaire if they are running practice-specific clinical campaigns.

BetterConsult is also being funded by health organisations to run patient and doctor education campaigns that support improved patient health outcomes (similar to patient leaflets and posters in the waiting room).

A recent practice study by Cubiko found that practices using BetterConsult saw up to an 80% reduction in patient DNA (Did Not Arrive) rates.

Over 3M questionnaires have been completed around Australia with thousands of doctors now using BetterConsult. Find out more about how you can improve your patient engagement and communication with BetterConsult here.

When it comes to offering a great practice-patient experience; work smarter, not harder.

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Medicinal Cannabis Prescribing – Simpler and More Accessible Than Ever

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In Australia, all doctors and nurse practitioners can legally prescribe medicinal cannabis to their patients with specific medical conditions through the Therapeutic Goods Administration (TGA) Special Access Scheme. To date, there have been over 220 conditions approved by the TGA. Recently there have been significant improvements to the application process when prescribing medical cannabis to improve patient access and reduce the administrative burden on you as the prescriber.

The below information has been taken from the TGA website:

“If you determine that an ‘unapproved’ medicinal cannabis product is clinically suitable for your patient, there are four pathways through which your patient can access the product with your prescription.”

Authorised Prescriber - 'Established History of Use' Pathway

Medical practitioners can apply to become Authorised Prescribers of specified medicinal cannabis products without the need for approval from a Human Research Ethics Committee or endorsement from a specialist college.

Medicinal cannabis products and indications deemed by the TGA to have established history of use are specified in the list of medicines with an established history of use.

Authorised Prescriber - Standard Pathway

Medical practitioners can apply to become Authorised Prescribers of medicinal cannabis products not included in the list of medicines with an established history of use via the standard pathway. This pathway requires approval from a Human Research Ethics Committee, or endorsement from a specialist college before applying to the TGA.

SAS Category A Notification Pathway

Medicinal cannabis products supplied via the SAS Category A pathway must be imported on a patient-by-patient basis with permission from the Office of Drug Control (ODC). 

SAS Category B Application Pathway

The SAS Category B pathway is an application pathway available to prescribing healthcare practitioners including Medical Practitioners and Nurse Practitioners. When applying to access an unapproved medicinal cannabis product on behalf of a patient under the SAS Category B pathway, prescribers must provide a clinical justification. The justification should include the seriousness of the patient’s condition, consideration for the use of medicines that are included in the ARTG and the potential risks and benefits of using the proposed unapproved medicine.

There are no restrictions on the medical conditions for which a prescriber may apply via the SAS to access an unapproved medicinal cannabis product for their patient, provided the prescriber has the appropriate knowledge on the condition being treated and on the medicinal cannabis product they wish to prescribe.


MedReleaf Authorised Prescriber Now Available in the Bp Premier Reporting Tool

The MedReleaf Authorised Prescriber 6-Monthly Report is to support prescribing doctors who are authorised prescribers for unregistered medical cannabis products. Authorised prescribers for unregistered medical cannabis products need to report the number of new patients commenced on treatment, and number of patients continued on treatment (for longer than 6 months), for each product to the Therapeutic Goods Administration. 

This report takes the stress out of keeping track of patient numbers throughout the reporting period. A simple report generation saves the doctor and clinic ample administrative work.

To learn more on the TGA Reporting Tool please visit: MedReleaf 6 monthly TGA reporting


MedReleaf Prescriber Program

MedReleaf Australia’s prescriber program is available to all doctors, providing access to training and education for the doctor to confidently assess, advise, prescribe and treat patients with medical cannabis. 

Peer-to-peer workshops, educational webinars and further clinical material are available through registering to access MedReleaf’s online training and education portal, available here.

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The following article was submitted by Bp Software Silver Partner MedReleaf. You can view their partner profile here

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Have You Upgraded to Medicare Web Services? The Clock is Ticking!

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Have you upgraded to Medicare Web Services yet?

The 19th of June is only weeks away and if you’re not using Medicare Web Services-compatible software by then, Online Claiming and Eclipse billing will stop working for you. The team here at Bp Software is here to break down the process for you into more manageable, bite-sized pieces. So, bookmark this post, set aside a few minutes each day, and make a start because how do you eat an elephant? One bite at a time.

Step 1

If this article comes as a shock to you, and you weren’t aware of this mandatory change, please click here for an overview of Medicare Web Services, and the impact on your practice. 

Step 2

If you do not have one already, click here to register an individual account in PRODA. Services Australia steps and our Knowledge Base can help you navigate the registration process.

Step 3

If you do not have one already, register your organisation by logging into your PRODA account, selecting organisations then registering new organisation. Again, Services Australia steps and our Knowledge Base break it down nicely.

Ask the question first… Is your organisation already registered? Who set up the organisation? Who in the practice will be adding and managing your B2B device? If you haven’t had that conversation yet, now is the time. Perhaps your principal doctor originally set it up, but you, as the practice manager, will be the one managing your B2B device. You won’t be able to do that if you’re not delegated the right authority in PRODA.

Step 4

Link to Medicare Online. You’re going to need to grab some information from your system first before you jump back into PRODA, so if you’re a Bp Premier user click here, or a Bp user, click here.

Step 5

Add or manage other members of your organisation in PRODA. If you’re the person who’ll perform functions on behalf of your organisation, you need to ensure you’re added by your PRODA RA number. Click here for more information.

Step 6

This one is exclusive to multi-location practices. Make sure you register your practice locations as subsidiary organisations in PRODA by following these steps.

Step 7

Register your B2B device. For Bp Premier users, you’ll need Saffron SP2 or later. Click here for the steps. For Bp users, you’ll need Topaz SP1, which is on its way.  

upgraded to medicare web services quote

What's Next?

After your PRODA set up is done, you’ll need to upgrade your software. If you’re a Bp Premier user, you can do this now by upgrading to the most recently released version of Bp Premier. It’s really simple to upgrade, you just need to ensure you’re running at least Indigo SP1 and have the February 2022 data update installed. To see just how straight forward it is, check out this short demonstration:

How To Upgrade Your Version of Bp Premier on Vimeo.

If you’re a Bp user, your Medicare Web Services compatible version is currently being worked on and will be available to you soon. In the interim, in order to be adequately prepared to upgrade when it’s ready, we strongly recommend you complete the PRODA preparation steps.

If you get stuck at any point with PRODA, Services Australia can give you a hand and for anything system related, our support teams are standing by to assist. If you don’t prepare and upgrade by June 19th, Online Claiming and Eclipse billing will stop working for you, and you’ll need to manually process your claims.

Please don’t delay and remember, how do you eat an Elephant? One bite at a time.

Authored by:

Suzi Eley Author Avatar

Suzi Eley
Training & Deployment Leader at Best Practice Software

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