Best Practice Software

R U OK? Day 2021 – A Reflection on Mental Health

R U OK Day 2021 blog image

Each year R U OK? Day reminds us to stay connected, have meaningful conversations and encourage more people to ask R U OK? at work, school and in the community. The website includes suggestions for simple steps that could save a life:

  1. Ask
  2. Listen
  3. Encourage action
  4. Check in

There are conversations tips, videos of how to ask and resources including how to find professional help if needed if the conversation becomes too big for family and friends.

Lifeline provides a directory of free or low cost health and community services available in Australia for areas such as domestic violence, family and children’s services, financial assistance and mental health services at

The BeyondNow suicide safety plan app helps create a safety plan in crisis and distress for those in need, ideally with support us, as health professionals, or someone they trust, to work through when they are experiencing suicidal thoughts, feelings, distress or crisis. The app is available to download and to read further about the app, see

moodGYM is an online self-help program that has been available since 2001, using cognitive behaviour training to develop skills to manage depression and anxiety symptoms. The program allows real-time self monitoring of problem moods, thoughts and behaviours via mobile phone or computer. Those using the programme monitor three symptoms of their choice or three recommended to them by myCompass through answering the profiling questionnaire ( eg stress, depression, confidence, worry, irritability, motivation, diet and medication use) See

myCompass is a self-help tool for mental health, providing proven techniques to help manage stress, anxiety and depression.

Here are some of the agencies that offer good support to those in need:

  • Lifeline, 1311 14 for 24/7 crisis support, the Suicide Call Back at 1300 659 467
  • kidshelpline at 1800 55 1800 for counselling to young people under 25 years
  • Griefline on 1300 845 745

Authored by Dr Lisa Surman

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Bp Tips & Tricks: Creating a Prescribing Protocol

Creating a prescribing protocol blog lead image

If you find yourself frequently prescribing a specific combination of medications and could benefit from these combinations being easily accessible, then creating a Prescribing Protocol may be the shortcut you’re looking for!

The major advantage of creating a Prescribing Protocol in Bp is the time saved for any future prescriptions that require those repeat medications. Creating the Protocol will allow you to select it in only a few clicks, rather than adding each individual medication every time. It is also worth noting that when prescribing via a Protocol, Bp will still look for interactions and allergies, just as it would if you were prescribing a single medication, so there is no loss of this important functionality when utilising a Prescribing Protocol.

To Create a Prescribing Protocol:

1. Click Setup> Medical> Medications Protocol.
2. Click the New button to create the new Protocol.

(The Choose Medications screen should be displayed)

3. Select the first required medication (From Mims, Custom List or NZULM).
4. Click the OK button.

The Prescription Item Details screen should be displayed:

VIP.Net Prescribing Protocol display screenshot_1

Write a name for the Protocol into the protocol field.
6. Complete the Prescription details for dose and frequency and click the OK button.
7. Click the New button to add a second item to the Protocol.
8. Select the required medication and click the OK button.

(The Prescription Item Details screen should be displayed)

9. Select the newly created Protocol from step 5 in the Protocol drop down menu.
10. Complete the Prescription details for dose and frequency and click the OK button.
11. Repeat the process to add more medications to the Protocol.
12. Click the Close button of the Maintain Medication Protocols screen when no more medication items are to be added to the Protocol. More items can be added to this protocol in the future through the Maintain Medication Protocols screen.

To Prescribe the Protocol of Medications.

1. Click the Prescribing button (F9) to show the Medications screen.
2. Click the Protocols button.

VIP.Net Prescribing Protocol display screenshot_2

The Maintain Medication Protocols window is displayed. This will show all saved Protocols.

VIP.Net Prescribing Protocol display screenshot_3

Highlight the Protocol from the list.
5. Click the Select button.
6. Click the Print button to prescribe the Protocol.

VIP.Net Prescribing Protocol display screenshot_4

Authored by:

Suzi Eley Blog Author Image

Suzi Eley
Product Training, Knowledge & Deployment Leader at Best Practice Software

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Medicare Web Services is Coming! What Does that Mean For Your Practice?

Medicare Web Services Coming Soon

An Update on Medicare Web services – for our Australian Customers

As you may be aware, Services Australia is upgrading the current technology used by practice management software, to connect to critical digital health services such as Medicare/DVA Claiming, Eclipse and the Australian Immunisation Register.

A number of our products currently connect to Services Australia via a Medicare Client Adaptor, which utilises a Medicare PKI certificate also known as a site certificate. As per the new requirements, practice management software vendors will be replacing this Medicare PKI certificate method with a Provider Digital Access (PRODA) account, which will lead to the replacement of the current Medicare Client Adaptor technology.

What does this mean for your Practice?

Practices may have already started receiving information about this change from Services Australia stating that from the 13th of March 2022, the current methods for accessing Medicare/DVA Claiming, Eclipse and the Australian Immunisation Register will no longer be available. To ensure your Practice is not impacted by this change it is extremely important you upgrade to a version of your software that supports Medicare Web services. We expect these updates to be available for our Bp Premier and Bp Practices in calendar year Q4 2021 in order to provide our customers with enough time to complete the upgrade prior to the March 2022 deadline.

From a software workflow perspective, we expect minimal change and the transition to using Medicare Web services for Practice staff will be seamless. However, there will be some configuration needed for some products, as part of the upgrade process, to ensure that you have linked your PRODA account as per the new requirements.

Our Training team is busily preparing education sessions, resources and Knowledge Base updates to assist our Practices in preparing and implementing these important changes!

As our Bp Allied product currently uses a third-party solution to deliver Services Australia functionality, these changes will occur in the background. From a software workflow perspective we expect minimal change, and the transition to using Medicare Web services for Practice staff should be seamless. However, there may be some configuration changes in Bp Allied as part of the upgrade process. There is no need for Bp Allied practices to complete any preparation activities at this stage. 

What can you do now to prepare? (For Bp Premier and Bp Practices only)

If your Practice does not currently have a PRODA account, we suggest creating one ahead of time to ensure you are familiar with its interface and the appropriate authorisation levels are set up for your organisation. This will become important when linking your practice management software (Bp Premier, Bp to your organisation’s PRODA account.  If you already have a PRODA account, you can jump right into linking Medicare Online as a service provider to your organisation. Easy to follow steps are provided on the Services Australia website under  “Learn how to add and link Medicare Online (including ECLIPSE, DVA and AIR) to your organisation in PRODA.”

We also highly recommend signing up to our training events, downloading our resources and thoroughly reviewing our Knowledge Base once notified that these are available. We expect to have more information regarding these resources at the end of May.

Any questions? Our team can also be contacted via email at

What is Best Practice Software doing?

We are currently enhancing our Bp Premier and Bp products to support the transition to PRODA and Medicare Web services. This functionality will be made available via our Program Updates from Q4 2021, providing our Practices with plenty of time to upgrade their software and become familiar with web services before the software vendors cut-off date in March 2022.

As mentioned above, our Bp Allied product product currently uses a third-party solution to deliver Services Australia functionality and these changes will occur in the background. From a software workflow perspective, we expect minimal change and the transition to using Medicare Web services for Practice staff will be seamless. However, there may be some configuration changes in Bp Allied as part of the upgrade process.

Are you interested in becoming an early adopter of Medicare Web services or do you have further questions?

Contact our team on We will register your interest and provide further information as we progress our development.

Authored by:

Jessica White Author Blog Picture

Jessica White
Manager of Commercial & Customer Enablement at Best Practice Software

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Best Health App Survey: Give Your Opinion for a Chance to Win

The Best Health App Survey

Seeking Customer Input Through this Best Health App Survey

A customer centric approach and commitment to continuous evolution, to meet the ever-changing demands of healthcare professionals has proudly been the cornerstone of our operations since 2004. We believe this to be a symbiotic relationship where development of our offerings advances alongside our increasingly tech savvy practices and their patients. As such, we’re seeking your input via this Best Health App survey, to help us shape and prioritise our roadmap for the development of our app.

The short survey will only take 10-15 minutes to complete, and focuses on identifying the functionality that is most important to your Practice and patients.

Prize Draw Details

The prize: Win one of three $100 Visa gift cards.

Contest Period: The survey is open from 7:00 am Wednesday 21st April and closes at 11:59pm Monday 10th of May. 

Eligibility: To be included in the prize draw respondents must complete the Best Health App survey online. Only Team Bp customers are eligible. Australian and New Zealand customer feedback welcome.

Date, time and place of draw: The prize draw will be conducted at midday Friday 14th May. Winners will be drawn at random.

Publication of winner names: Winners will be notified by telephone or in writing via email. Please provide your contact details at the end of the survey to be included in the draw.

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Video: Helping Practices Prepare for the COVID-19 Vaccine Rollout

Prepare for the COVID-19 Vaccine

An informational session to help practices prepare for the COVID-19 Vaccine Rollout, in particular phase 1B. Our Training specialists will take you through our recommended Bp Premier workflows to support the administration of the COVID-19 vaccine in Bp Premier, including all of the tips/tricks and resources needed to support a successful roll out. The sessions covers the following components:

(Click on the timestamp below to jump to a specific section)
– Overview of Phase 1B [01:29]
– Setting up your Practice [05:46]
– Patient Screening [16:28]
– Patient Bookings [20:37
– Recording Vaccinations [22:54]
– Billing Procedures [31:22]
– Reporting [33:47]
– Resources [36:40]
– Q & A [40:19]

Watch the video to prepare for the COVID-19 Vaccine Rollout in your Practice!

For further tips on the COVID-19 Vaccine Rollout, catch this article, written by Jess White, as she explores some key points to consider as part of your preparation for the vaccine rollout, including how to manage appointment bookings, new patient data, second doses, patient consent, reporting to the AIR, billing and reporting. Don’t miss this invaluable read to help you prepare for the COVID-19 Vaccine Rollout!

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Bp Allied Look Behind the Scenes: Physitrack Exercise Video Shoots

Physitrack Filming for Education Guides

Physitrack exercises are used by over 40,000 practitioners in Australia (100,000+ world-wide) to prescribe engaging exercise programs to clients, track their progress and have secure Telehealth video calls.

With 5,500 exercise videos available in the Physitrack library we caught up with Physitrack’s Clinical Lead Rosalind Heys-Limonard to find out how exactly these videos are created (spoiler alert: it involves stuffed toys).

“When we launched Physitrack seven years ago we started out with only 200 exercise videos and a handful of features. Fast forward seven years, add a ton of user feedback and Physitrack now features 5,500+ exercise videos, all shot in our London studio by a former BBC crew.”

Physitrack for Bp Allied | Behind the Scenes

All our exercise content is created by relevant clinical specialists including high end sports scientists, neuro physiotherapists, paediatric experts and TMJ specialists. Decisions to add new content are based on both gaps that we identify ourselves, new research available and specific user requests.

The first step in content creation is authoring the exercise instructions. Key here is to make sure instructions are crystal clear to patients of all levels of health literacy. This is all collated in our custom-built content management system where we can then view all of these new inputs and begin planning a shoot.

Typically we get through around 80 exercises a day in our London studio. This of course may vary depending on what content we are filming and the models we have on set (paediatric filming days are certainly the most exhausting for all and involve a range of stuffed toys!).

Physitrack for Bp Allied | Behind the Scenes

On set, the carefully scripted exercise instructions are then read out while our models demonstrate the exercises. This ensures that the movement demonstrated marries up as closely to the narration as possible. Adjustments to the script may occur at this stage.

We use two cameras (4K Ultra HD) and discuss the optimal position to pick up both shots prior to filming an exercise. This way, during the final edit, we are able to choose between 2 frames to optimally demonstrate correct technique of the exercise. Our scripts are then sent for professional voice-overs.

Once a shoot is completed, our editing elves get busy putting the visuals and the narration together.

Physitrack for Bp Allied | Filming Behind the Scenes

The last step in this journey, before you are able to see the glossy new finished exercises in your Physitrack exercises library, are for our content team to review all of the videos one more time to ensure they are ready to be published.

As you may or may not know, we’ve been busy back in the studio with 10 days of filming completed in the past two months and more to come! We’re looking forward to publishing more MSK, Senior Health, Sports and Paediatric content from the last couple of months filming. Soon you will be able to see exactly what exercise content has been added to your library recently

And watch this space! We will be back in the studio throughout 2021 to record more exercises.

Post written and contributed by Physitrack


Bp Allied users save 40% and pay only $8.99p/m to subscribe to Physitrack. For more details see

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Videos: Active Ingredient Prescribing for Doctors and Patients

Active Ingredient Prescribing for Doctors and Patients

Prescribing medication by its active ingredient will become mandatory from February 2021. This change is part of the government’s 2018-2019 Electronic Prescribing Budget initiative that was legislated in 2019 under the National Health (Pharmaceutical Benefits) Amendment (Active Ingredient Prescribing) Regulations 2019. The aim is to improve patient understanding of the medications they take in addition to promoting the uptake of generic and biosimilar medicines to support a long term viable and sustainable market for these medications in Australia. Watch the videos below to better understand Active Ingredient Prescribing for Doctors and patients.

Active Ingredient Prescribing for Doctors

Active Ingredient Prescribing for Patients

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How to Download and Install Bp Premier Data Updates

How to Download and Install Bp Premier Data Updates

Installing the most recent Bp Premier Data Updates will ensure your Practice has the most up-to-date PBS changes, MIMS, MBS and DVA updates, and new or updated reports and templates. In this short video clip we show you how to download and install Bp Premier data updates. 

We touch on;

  • Where to find Data Updates
  • How your Practice is notified
  • The difference between comprehensive and incremental updates, and how to determine which one is right for your Practice
  • Where to find step-by-step instructions and an overview of what’s included in the Data Update
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Pioneering ePrescriptions: Inala Primary Care Weighs In

ePrescriptions Pioneering Inala Primary Care

It’s no secret that the road to legalising ePrescriptions in Australia has been a rocky one. Even with the federal government’s fast-tracking initiative in response to the COVID-19 pandemic, the legislation and roll-out has encountered some hurdles along the way.

Since we released the functionality as part of Jade SP3, we’ve seen several Practices begin using ePrescribing. One such Practice is Inala Primary Care, located 30 minutes south-west of Brisbane’s CBD.

Founded in 2006, Inala Primary Care specialises in caring for patients with complex medical needs, many with a refugee history. The Practice delivers over 50,000 consultations a year to over 4,700 patients, through a large team of doctors, nurses and allied health practitioners. In addition, the Practice trains students and medical registrars, and undertakes research on topics related to their patients and their approach to healthcare. Inala Primary Care generates at least one new service or model of care each year. Focusing on this kind of innovation and quality saw them receive the General Practice of the Year award in May of 2016 through the Australian General Practice accreditation body, AGPAL.

Inala Primary Care converted to Bp Premier in January 2011. CEO, Tracey Johnson said, “the team were ecstatic with the product as it was a vast improvement on the system in use for the first five years the Practice operated. Over our period of use we have built strong relationships with the Bp team as we like to push the system to its limits. The team are always friendly and professional and willing to hear us out. We find their interest in ongoing product development and user feedback refreshing.” 

We spoke to Tracey about their early adoption of ePrescribing, and she provided some valuable feedback on their experience since they began utilising it, just six days after it became legal in Queensland.

“We’ve had 100% adoption amongst our practitioners,” said Tracey.

When we asked Tracey what patients’ initial reactions have been to the rollout of Electronic Prescribing, she told us, “we have had mixed reactions. With no public marketing of the opportunity, it has been up to our team to highlight the e-script potential to patients. Even amongst our older patients, those with familiarity of their phones have been happy to accept e-scripts. The main challenge has been that their preferred pharmacies are not yet enabled, restricting take-up. We have even had opioid prescribing completed and dispensed using eScripts. We had imagined those patients may be more protective of making sure they had a script but this has not been the case. We expect that over time the majority of patients will adopt eScripts. We will continue to cater to those without phones, sharing phones or who prefer paper by continuing with paper scripts.”

Keen to get ePrescriptions up and running in their Practice, Tracey and her team phoned each pharmacy in their local area to see which were eScript ready. The Practice now has a list of pharmacies able to fill eScripts posted in each consulting room and plans to update it as new pharmacies make the transition.

“Sadly, and despite being deemed a ‘Community of Interest’, the day we launched, just two of our 11 most-used pharmacies were ready to accept eScripts. A handful have plans to accept e-scripts by the end of August. Others may take months to be operative. For those pharmacies not up to speed they will see patients choosing dispensing options elsewhere. We have already seen patients so keen to take up e-scripts that they have had the drugs dispensed from a pharmacy they do not ordinarily use,” shares Tracey.

Their local pharmacies have provided the Inala Primary Care team with positive feedback to-date however, noting that once they’re enabled to dispense ePrescriptions they’ve been doing so without fuss, and everything is working smoothly on their end.

When we asked Tracey how her team has been finding the process of issuing eScripts, and how it compares to traditional prescriptions she indicated it was much the same.

“Once you understand the workflow it is very similar to issuing a paper script. With limited training Doctors can all use it easily,” says Tracey.

Besides the obvious and substantial benefits of dispensing ePrescriptions during the COVID-19 pandemic, Tracey and her team have identified several other scenarios where patients will benefit from the convenience of eScripts also. This includes people living in share and rental housing who may move around a lot, the homeless, patients who commute to remote sites for work, drive trucks or travel often.

“For those caring for elderly family members, they can have the tokens sent to their phones meaning they do not need to attend every appointment or track down scripts but can have the drugs dispensed and drop them around next time they visit. That will make it easier to stay on top of the medications their parents and other loved ones are using. For nursing homes, the process is also far easier,” adds Tracey.

Despite positive feedback such as this, Best Practice Software and other software vendors were asked on 3 August, by the Australian Digital Health Agency (ADHA), to suspend access to the Utility File that turns on ePrescribing functionality. This position by the ADHA is due to not all pharmacies being eScript enabled. Although eScripts are approved as a legal form of prescription across Australia, we have complied with this request as we work towards a resolution.

On this, Tracey commented, “We believe there is a need for a public information campaign. The wider community is largely unaware that e-scripts are an option. Using doctors to educate patients about eScripts is a poor use of clinical time. With COVID’s second wave, patients need to have confidence that accessing telehealth will deliver access to the medications which may be required. ePrescriptions are the safest way of fulfilling that need because it is a secure system, less errors will result and infection risks are kept in check.”

Similar to the sentiments shared by Inala Primary Care CEO, Tracey Johnson, the team at Best Practice Software is excited by the healthcare advancement that the legalising of ePrescriptions has forged, and the benefit to all Australians, especially during this pandemic.

“It has been terrific working with Tracey and her team at Inala Primary Care. Cooperation and information is the key to rolling out such important new technology. I know the team here at Bp will be working hard to deliver more improvements that not only deliver solutions to practitioners but encourages improved patient outcomes,” said Best Practice Software Director, Lorraine Pyefinch.

The Best Practice Software Executive team is currently lobbying the ADHA, and various involved parties, to try to find a swift resolution to move forward with ePrescribing.

To learn more about the process, view our many helpful ePrescription resources, and please share with your staff, network and on your social channels!

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All Your ePrescribing Resources Available in One Spot

ePrescribing Resources

The following ePrescribing resources, developed by our Training team, have been created to assist your Practice with rolling out and using ePrescribing.

We highly encourage you to share these ePrescribing resources with all staff members at your Practice.

Introduction to ePrescribing for Practitioners Video

This  video provides an overview of the ePrescribing process, how to prepare your Practice, how to configure the functionality and send eScripts in Bp Premier. Please share on social media, with staff and those in your network.

(8 minutes)

Introduction to ePrescribing for Patients Video

This video provides patients with an overview of what ePrescribing is, how it works and how to fill a prescription using an e-token. Please share this helpful video on your social media channels and with patients.

(6 minutes)

Introduction to ePrescribing for Pharmacies Video

This video provides an overview of the ePrescribing general workflow from the viewpoint of pharmacists. We encourage Practices to share this video with pharmacies in their local area, as well as practitioners.

(4 minutes)

ePrescribing Q & A Podcast Focused on Questions from Our Practices

The content of this 25-minute podcast was developed from Practice questions that were asked at during our Masterclass webinar series. Please share with staff and Doctors in your network.

(25 minutes)

Step-by-Step Documentation in the Knowledge Base

Available to Bp Premier & Best Practice Software customers only.  The Knowledge Base is an online library of step-by-step articles to help you utilise our software’s wealth of features. Please access ePrescribing documentation in Bp Premier by selecting Help > Online from the menu, and go straight to the Knowledge Base for your product version.

Introduction to ePrescribing Masterclass Webinar

Our Training team ran a series of webinars on various days and times, to allow Practices to attend live and ask questions at the end of each session. This is an in-depth view of how ePrescribing works in general and in Bp Premier. Please share this resource with Practice staff.

(54 minutes)

Poster to Inform Patients

Utilise this poster in your reception area to inform patients which pharmacies are eScript ready.

Posters to Inform Practitioners

Utilise this poster at each workspace to remind prescribers which pharmacies are eScript ready.

Getting Started with ePrescribing in Your Practice

Our support team has been inundated by Practices wanting to know what they need to have ready for the ePrescribing rollout. Here’s what you need to know, along with some helpful tips.

Avoid Surprises When Upgrading to Bp Premier

We’ve made some great improvements to Bp Premier, however, if you’re upgrading to Saffron from an older version, some of these improvements could impact you in unexpected ways. Learn more here.

Electronic Prescriptions Have Landed in Bp Saffron

Electronic prescriptions are now available to all users of Bp Premier with our latest release – read on to find how to enable ePrescribing, and what’s new for ePrescribing in Saffron!

Electronic Prescriptions – The Missing Link in Visibility of Patient Information

Bp Software CEO, Dr Frank Pyefinch, and Paul Naismith, CEO at Fred IT, share insightful stats about ePrescriptions and telehealth, and reflect on how these and other factors have impacted patient care during COVID.

Is Your Practice Using ePrescriptions?

Boasting convenience, safety of use, and cost-saving advantages, if you’re not already using ePrescriptions, find out why why you should consider the adoption.

Australia’s ePrescribing Rollout: Lessons Learned

A little more than a year on from Australia’s accelerated ePrescribing rollout, guest author Tracey Johnson details her experiences with the transition to electronic prescriptions.

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