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Jayex: Maximising Patient Engagement

Jayex Maximising Patient Engagement

The current crisis has seen the adoption of digital services faster than ever before and it has proved that in many cases, remote care that’s supported by digital tools can be just as effective as traditional care. From the moment a patient registers at a practice or hospital to post-treatment, there are a number of interchange points along the way that are key to delivering a positive patient experience. These range from arrival and check-in to engagement during treatment, post-care and telehealth.

Jayex acknowledges that patients who feel engaged and positive about their care are more satisfied and generally experience superior outcomes.

Digital tools mitigate the logistical challenges like organising patient files, appointment management, reporting etc., for staff working remotely. Many cloud-based patient engagement solutions bring a whole host of tools together in one place. Cloud-based digital platforms like Jayex online patient records, appointment booking, campaign management, and more can be accessed from anywhere. The fast adoption of these tools can be attributed to their quick integration with existing Practice Management systems. Moreover, the ability for patients to book online, request scripts and referrals, receive healthcare information and consult with their doctors remotely, reduces the risks of exposure for both staff and patients in the Practice.

If the recent upheavals have taught us anything, it’s that digital technology can be a vital resource in the modern waiting room.

How we handle healthcare has changed irrefutably and benefits of digital care are set to extend far beyond the current crisis and will remain a significant part of healthcare long after it’s over. Acting as the bridge between practice and patient, Jayex provides the Healthcare industry with advanced systems that make patient management, workflow and communication easier, more efficient and more effective. Learn more about Jayex’s complete patient engagement platform.

Managing Pandemic-Related Pressures with New Cubiko Assist

Cubiko Assist

Leading practice business analytics platform, Cubiko, releases a free dashboard to help practices continue patient care and manage the business impact of COVID-19.

Brisbane-based start-up, Cubiko, is releasing Cubiko Assist, a free distilled version of its main Practice intelligence software, to help Australian healthcare practices deal with the impact of COVID-19 and to reduce avoidable hospital admissions.

The pandemic has created a range of pressures for Practices including collapsing revenue as patients stay away (meaning some miss out on vital care), reduced income due to bulk billing arrangements for telehealth, unmanageable workload in some practices and workforce difficulties when staff are in quarantine or isolation.

‘It’s definitely not business as usual – it’s practice management in a pandemic,’ says Cubiko CEO, Chris Smeed. ‘We knew practices would need different tools for that. So we asked what they needed and then we built Cubiko Assist.’

Cubiko Assist enables Practices to identify and continue treating patients with high care needs to prevent them crash landing in hospital. It provides insights that equip Practices to make best use of available staff and resources, identifying the billing impact of lockdown measures and telehealth appointments. It also ensures coverage for upcoming appointments despite changes in doctors’ availability due to being quarantined or homeschooling children.

Cubiko Assist is designed to ensure there is no extra work, or spreadsheets or uploads required. The data is automated and integrates seamlessly with Bp Premier.

Many practices have already registered for the new software, which will roll out in April and be free for the next 6 months or until the pandemic is over.

‘It’s our contribution to fighting COVID-19,’ explains Smeed. ‘We can’t do what the doctors and practice managers on the frontline do. But we can equip them to do it well by giving them easy access to meaningful data so they can respond to COVID-19’s unprecedented impact on their practice.’

Cubiko Assist is proudly backed by a growing partnership that includes AAPM, AGPAL, Microsoft, Splice Marketing and Best Practice Software. These companies have galvanised around Cubiko Assist and committed to providing practices with insights and support to find effective responses to their Practice metrics.

Cubiko is a leading Practice business analytics platform, effortlessly combining all a Practice’s different data sources – Bp Premier, Xero and Tanda – into one easy-to-use platform to simplify task prioritisation, process improvement and profit growth.

Q&A With Upcoming Bp Premier Summit Speakers

Bp Premier Summit 2020

Our biennial Bp Premier Summit is just around the corner, and we are extremely proud of this year’s speaker line-up and list of topics. We’ve delivered ten more workshops than 2017, for a total of 24 to choose from, enabling you and your team to completely customise your Summit experience.

To whet your appetite and give you a sneak peek at the impressive talent we’ve secured for the event, we’ve interviewed a few speakers to learn a bit more about them and why they are looking forward to the Summit.

Lachlan McPherson

Lachlan McPherson

Director @ Healthsite

Bp Summit Presentation: Medical Marketing
Healthsite Logo

Q: What do most practices get wrong in relation to marketing?
A: Practices are taking their online presence for granted and have been slow to realise the importance of getting their digital house in order. The practices that have been actively engaged in the area are at a huge advantage – the world has shifted to online marketing and practices need to catch up.

Q: What is your top marketing tip for practices?
A: Invest in a good quality website, online bookings, and social media. Social media isn’t something to be scared of – it is a huge opportunity for you to engage with your patients and gain new patients.

Q: What part of your workshop do you think will resonate most with attendees?
A: We will demystify what has traditionally been a complicated area. We use plain language and layout all aspects of your digital presence in an easy to follow way.

Q: What is your top marketing tip for practices?
A: If you do ONLY one thing – (you shouldn’t only do one thing) then you should claim your Google My Business listing and optimise it. This is the listing that literally puts you on the map

Q: Tell us a bit about yourself
A: I am the owner and founder of Healthsite; a digital business dedicated to the healthcare industry. I am passionate about all things medical. I started my journey in the healthcare industry 15 years ago working at the reception desk of a clinic that was managed by my families’ business. I was lucky enough to be promoted to practice manager, practice acquisition manager and ultimately sitting on the board of that very company. I started my own business along with my wife Missy, Healthsite in 2009 building online and digital products that meet the needs and requirements of today’s busy, pressure filled medical clinics. I’ve always believed we can separate ourselves to the rest by partnering with with our customers to achieve their objectives. We build relationships that matter. Our personal and flexible approach means we’ll deliver on their needs.

Katrina Otto

Katrina Otto

Managing Director @ Train IT Medical

Bp Summit Presentation: The Digital Health Team, Tips & Tricks for Your Practice, Shine Brighter & The Medicare Game Show
Train IT Medical

Q: What is one of the biggest challenges facing practices today? 
A: One of the biggest challenges I see is the shift in thinking required, as we move from the medical record being a memory aid for the doctor, to a clinical handover tool for the patient. This is very new way of thinking. The thriving practices of the future will be the ones who maximise effective use of digital technologies, engage with their patients electronically, and provide flexible delivery of service that best meets the needs of their patients.

Q: What part of your workshop do you think will resonate most with attendees?
A: Tips and Tricks. Bp users are smart and savvy. They are always looking for ways to save clicks and that’s what we’ve got. That sound people make, that, ‘ahhhhh, I didn’t know that’ comment, when you know that tip you shared is going to save them time and/or money or give them peace of mind – that’s gold.  We’ll be running a competition through the conference app too, so everyone will be knowledge sharing. I believe I have the best session of all at the Summit – Tips and Tricks – it’s going to be fantastic!

Q: What Bp Premier tip are you most looking forward to sharing?
A: I have this one tip which I love to share because it gives doctors peace of mind. It is related to results follow-up and is about visibility and audit trails. Bit of suspense there but don’t worry we will be sharing all our tips with absolutely everyone; we share to care.

Q: What area of Bp Premier do you feel is the most commonly underutilised or misunderstood?|
A: Recalls and Reminders ahhhhhh! They are the number one areas I am asked to train on and number one source of frustration for practices due to a lack of familiarity and knowledge. And my number one motivator is ensuring patients never slip through the cracks – this is vitally important to me.

Marcus Wilson

CEO @ Surgical Partners

Bp Summit Presentation: Frictionless Financial Management
Surgical Partners

Q: Tell us a bit about yourself
A: I have been on somewhat of a career journeyman, from an engineering graduate to a healthcare analyst at an investment bank, to a multi-clinic practice management role, and now as a founder of a financial technology that is making management easier for medical practices. I think this diverse background has provided a unique perspective on solving problems in the industry; and I have developed a passion for engineering these solutions and for delivering them to medical practice clients of all sizes, from  single GP sites to the largest corporate groups.

My family of 5 is based in Sydney, and we love to keep the kids active on weekends, be it hiking / cycling in the mountains; or making the most of summer on Sydney’s beaches and waterways, or on the NSW north coast where we try to get away to regularly. I love to meet new people and learn from them – its made me a serial networker and somewhat of a conference tragic. It has kept me on the road in recent years, and has allowed me to socialise with so many across the industry, and across the country – many of whom I consider close friends. There is perhaps too much personal in my professional life!

Q: What will you be presenting on at the Summit?
A: I will be speaking about the exciting opportunities in the digital transformation of practice financial processes. Best Practice users have a huge range of integration partners and complementary technologies available to them – solutions that save practices time, reduce expenses, tighten compliance, drive patient retention and growth, and provide a more attractive offering to customer Doctors. Choosing between options (and implementing them!) can be daunting, and my aim is to help make sense of the options and to provide a practical way forward. We call this “frictionless financial management” – and so much of this future is readily available right now.

Q: What are you looking forward to most at the Bp Premier Summit 2020?
A: I am really looking forward to meeting new people, both Best Practice users and other technology partners, and learning how we can work together for powerful industry outcomes. I love collaborating with our technology partners, so I am particularly excited about working with the Cubiko, Tanda and GrowthMD teams at the event. They are genuine, capable people who really understand the industry, and have so much to offer medical practices. In summary, I just can’t wait to see everyone there!

Join Team Bp at what has become one of Australia’s premier conferences for medical IT!

This year’s theme, Shine Brighter, is focused on empowering, educating and enabling Practice owners, staff and Bp Premier users. Our 6th Bp Summit program is like no other, packing in a wealth of industry experience, leadership, skills and new ideas from inspiring and engaging speakers. The 2020 Summit will give you a unique opportunity to engage with many more of your colleagues, our partners, and vendors of integrated and compatible technologies. We are looking forward to sharing with you a sneak peek of Titanium and other breakthrough products!

Physitrack: Engaging Patients Through Smart Technology

Physitrack

Home exercise programs often form a fundamental part of patient treatment plans for good reason. Studies show they can help increase muscle strength, improve physical function and prevent the need for surgical intervention. They’ve also been shown to improve patients’ quality of life, glycemic control and weight. Yet the effectiveness of the programs, and the impact they have on treatment outcomes, is almost wholly dependent on how well patients adhere to them. 

Until recently, to prescribe home exercise programs, allied health practitioners had no choice other than to give patients paper handouts carrying printed instructions and either stick figures, or at best, grainy photos.

While these can be adequate for explaining basic exercises, they’re limited in their ability to explain the correct technique for more complex exercises. They also frequently prove inadequate where patients have a limited understanding of exercise techniques in general.

Exercise drawings

Another significant drawback of these traditional home exercise prescription methods is the lack of insight into patient adherence, progress, pain experienced during exercises or other, more specific feedback.

Not having this insight prevents practitioners from being able to adjust a patient’s exercise program should it be proving too easy or hard, or collect valuable outcomes data for payers like WorkCover or the TAC.

Physitrack, one of Bp Allied’s latest integration partners, is changing this with their comprehensive patient engagement solution.

Already used by 40,000+ practitioners and over 4 million patients, Physitrack lets practitioners prescribe crystal-clear exercise programs, track patient outcomes in real-time, educate patients and have secure Telehealth video calls.

Exercise Prescription: Choose from over 4,300 clinically validated, fully narrated exercise videos recorded in Ultra HD to build your own exercise program in seconds. Alternatively, upload your own exercise videos or photos to make your Physitrack library your own.

Outcomes Tracking: Track your patients’ compliance and pain scores / RPE in real-time thanks to the free PhysiApp patient app. Always know how your patients are tracking to have more meaningful conversation with them and keep them on track. Choose from 60+ clinical outcome measures and assign them to your patients. Reminders keep your patients on track and motivated.

Patient Education: Educate your patients and help them manage their condition with clear and engaging educational content. Upload your own patient leaflets or other content and share with your patients through the PhysiApp patient app, great for marketing purposes as well.

Secure Telehealth: Schedule consultations via Telehealth video calls and engage your patients remotely. Includes secure messaging and crystal-clear video calling powered by Dolby. Includes screen sharing and live exercise video streaming to educate patients remotely about correct exercise technique.

Thanks to the integration with Physitrack, BP Allied users can open their patient information from their Bp Allied screen directly into Physitrack. Uploading an exercise program from Physitrack into Bp Allied is extremely easy as well.

For more details see http://kb.bpsoftware.net/bpallied/physitrack_integration.htm.

Bp Allied users subscribe to Physitrack at only $8.99p/m (normally $13.99).

Note: does your clinic have 10+ users? Contact us for a group account.

How 2020 Updates to Australian MBS Items May Impact Bp Premier Customers

Bulk Billing Changes - Update to MBS Items in Bp Premier

From 1 January 2020, the rural classification system used to determine eligibility for Bulk Billing Incentives will change, resulting in MBS Item updates in Bp Premier. Bulk Billing Incentives encourage medical practitioners to provide bulk billed services to vulnerable patient groups, such as people with concession cards and children under 16 years of age in rural and remote areas.

The Modified Monash Model (MMM) 2019 has been updated to align with the latest available census data (2016).

The model was developed to better target health workforce programs to attract health professionals to more remote and smaller communities. The MMM classifies metropolitan, regional, rural and remote areas according to geographical remoteness, as defined by the Australian Bureau of Statistics (ABS), and town size.

This may impact practices who use the MBS Bulk Billing Incentives 10991, 64991 and 74991.

If a practice believes their classification may have changed, follow these steps;

1) Open this link: https://www.health.gov.au/resources/apps-and-tools/health-workforce-locator/health-workforce-locator

2) Click on the Modified Monash Model 2019 box

3) Click on “Find Address and add your practices address” and add your address

4) Search your location.  Information will be visible advising your practices MMM region

Action if Your Practice Has Been Reclassified

If a practice has been reclassified and is not considered Rural or Remote (MMM 2 to 7), they will need to untick the ‘Rural/Remote Area’ checkbox in Setup > Practice details in Bp Premier.

Update to MBS Items in Bp Premier

For further information on the modified Monash Model or Rural Bulk Billing Incentives, please view the attachments below or visit https://www.health.gov.au.

Modified Monash Model
Modified Monash Model Fact Sheet
Rural Bulk Billing Incentives
Bulk Billing Incentive Fact Sheet

New Dietary Education Sheets Added to Bp Premiere by Nutrition Plus

Dietary Education Sheets Added to Bp Premier

We’re excited to announce that our newest partner, Nutrition Plus Enterprises, has provided Bp Premier users with complimentary access to over 150 new dietary education fact sheets to benefit patients. 

Nutrition Plus is a team of dietitians who specialise in reproductive conditions, fertility, pregnancy, postpartum and paediatrics.

Dietitian and company founder, Melanie McGrice said, “for years the media has been asking health professionals what Australians could be doing about the rising rates of obesity, the diabetes epidemic and the soaring rates of food allergies. Now I have an answer!  Research has found that the food men and women eat leading up to conception, during pregnancy and breastfeeding, and what is fed to their little one in the first few years of life, all impact genetic programming.  By helping people to eat well during this 1000-day period, we can finally start reining in the tsunami of chronic disease.”

Unfortunately, many people eat worse than ever during this important time.  “The stress of trying to conceive or of being pregnant can cause people to turn to emotional eating,” McGrice explains.  Furthermore, lethargy and nausea caused by hormonal fluctuations when taking IVF medications or pregnancy can cause people to turn to highly processed, nutrient-poor junk foods.  “People think that if they’re taking a pregnancy supplement, they’ve got nutrition covered.  Supplements are there to complement a healthy diet, not to replace it”.

As part of their service offering, Nutrition Plus run free quarterly webinars focused on nutrition for fertility, pregnancy and postpartum care.  The next webinar in February 2020 will focus on the management of IBS during pregnancy.  Perth Dietitian, Christie Austine-Hore, who will be presenting the webinar explained, “rates of IBS increase during pregnancy, which can cause expectant mothers to cut out essential food groups and compromise their pregnancy nutrition.”

With over thirty specialised dietitians around Australia and New Zealand (and growing), their dietitians are the most qualified professionals to see when it comes to providing nutritional advice relating to fertility or pregnancy.  Nutrition Plus dietitians provide workshops, online programs and personalised consultations for patients who are trying to conceive, are pregnant or experiencing postpartum.

For more information see www.nutritionplus.com.au or to save a complimentary seat for the upcoming webinar, see www.melaniemcgrice.com/webinar7. Please note that spots are limited, so book early to ensure you don’t miss out.

Dietary Education Sheets Added to Bp Premier - Preview

Bp Premier Jade Service Pack 2 Update Released

Bp Premier Jade Service Pack 2 Update

We’re excited to announce that Bp Premier Jade Service Pack 2 has been released, which features numerous fixes and newly added functionality. Downloading and installing this update will help ensure your access to the most up to date program features and user functionality. This important update continues to provide Practices with more security and control over third-party vendor software solutions accessing your Bp Premier database. Third-party vendors are still being onboarded to the Bp Partner Network so Practices can grant access to their database via the configuration screen within Bp Premier.

The following additional improvements were made as part of this update:

  • Resolution of the freezing that occurred when Practices downloaded more than 100 SMS replies
  • Various improvements to reduce fatal memory-related errors throughout the software
  • The Patient Sex field was renamed to Birth Sex and expanded to include Gender Identity and Pronouns fields
  • Clinical enhancements to the INR Manager that shows who entered the information; Cervical screening summary text has more clarity; and Respiratory Function information includes Change reversibility
  • The issue of antenatal notes being removed from Today’s notes has been resolved
  • Improvements to the third-party integrations screen including setup, searching and general performance
  • New Nutrition Plus patient education icon and fact sheets within the Patient Education materials screen
  • Integration with the Best Health App

Action required:

You will need to download this program update in order to apply it to your version of the software. Download the Jade Service Pack 2 Program Update, selecting Resources / Bp Premier Downloads from the top menu. Expand the Program Updates Heading. Click on the Download button to start downloading the Update.
Please note the following prerequisites:

  • Bp Premier Summit or newer
  • July 2019 data update

Update instructions and release notes should be reviewed prior to installation and can be found here.

Please note, versions prior to Jade Service Pack 1 version 1.10.1.886 will be phased out by 30th June 2020. With the public release of Bp Premier Jade Service Pack 2, Best Practice Software will be ceasing support of all versions prior to Jade Service Pack 1 1.10.1.886 from 30th June 2020.

Support is available:
For further information or advice on this notification, contact our Software Support team on 1300 40 1111 (in Australia), or 0800 40 1111 (in New Zealand), selecting Bp General Products at the menu.

Best Practice releases Best Health App

A revolution in patient care takes place today with the launch of the Best Health App, Best Practice Software’s new patient app, available free to patients of Practices using Best Practice’s latest Bp Premier software release, Jade Sp1.

Practices will now be able to go above and beyond in respect of the added value services that they can offer to their patients.

According to Dr Frank Pyefinch, Best Practice’s CEO, “This new and exciting app connects Bp Premier Practices with their patients in a way that will help strengthen relationships, engage patients in their health care journey and empower them towards improving their health outcomes”.

The Best Health App enables a direct mobile connection between Patient and Practice. Uniquely, the Best Help App provides the Patient with Health Fact Sheets relevant to their well-being and Health Summaries.

Phase One of the Best Health App also allows the Patient to:

  • View their upcoming appointments
  • Book online appointments if the Practice uses an online appointment vendor
  • Receive and respond to appointment reminders
  • Check-in for their appointments
  • Receive Clinical Reminders and other messages from their Practice

“All this – and reduced administration time, lower messaging costs and streamlined patient communication! It’s every practitioner’s dream!” said Dr Pyefinch.  “Our team is already working on Phase 2 of the App which will include even more ways to connect practices and their patients”.

The Best Health App has all the bases covered in respect of Practice/Patient confidentiality. Security, privacy and storage of patient’s sensitive data is critical and forms the architectural backbone of the Best Health App. On downloading the App, two verified forms of ID are required to enable account creation – an email address and mobile number. Messages are exchanged using two levels of encryption. Additionally, mobile devices have inbuilt security, meaning that anything stored locally is encrypted. Public access to all data has been blocked. Personally Identifiable Information and Clinical Data cannot be decrypted.

“Getting on board with the Best Help App could not be easier or cheaper for your Practice – we will send you a Welcome Pack with everything you need to activate the App and promote the benefits to your patients including, brochure stand, brochures, posters and instruction sheets” said Dr Pyefinch. “Everything referenced here in relation to the App can be set up with one initial low-cost fee”.

If Practices do not currently use Bp Premier but are excited by the opportunities offered by the Best Health App, they can contact sales@bpsofware.net. Further details can be obtained online as well at https://bpsoftware.net/best-health-app-overview/.

 

Photo: Some of the Best Practice team who have developed and worked on the Best Health App

BACK ROW L to R – Niraj Bhatt, Dr Frank Pyefinch, Meg Gugenberger, Landon Reilly

FRONT ROW L to R – Honey Sivan Kutty, Lorraine Pyefinch, Toseef Ajmeri, Vinay Kumar

Best Practice announces growth in HealthShare Referrals uptake

Best Practice Software has announced that, since integrating the HealthShare referrals functionality earlier this year in Bp Premier’s Indigo SP1 release, there has been consistent growth, with over 50% of Bp Premier subscribers now using the HealthShare Referrals directory on a monthly basis.

 Dr Frank Pyefinch, CEO of Best Practice, said it was pleasing to see many Bp Premier users now using the Referrals Directory.  “We originally decided to offer our subscribers access to HealthShare’s directory because it had been one of our most requested additions to the product. It is very pleasing to see the most recent results, reinforcing the value the directory provides to GPs and Practice admin staff.”

 HealthShare CEO, Rami Weiss, said, “We are thrilled to hear Best Practice Software’s news about the strong uptake from Bp Premier users, reinforcing the anecdotal feedback we consistently receive from GPs and practices. We are proud to partner with Best Practice to offer our directory to support GPs in their referral-making decision process.”

 Available for free to Bp Premier subscribers, the integrated Referrals directory provides GPs with comprehensive and up-to-date information about private practising specialists and allied health professionals, and includes detailed information about a health professional’s specialty, sub-specialties, special interest areas, practice locations, hospital affiliations, languages spoken and bio.

 In addition, the directory allows GPs to search for specialists who participate in “No Gap” and “Known Gap” arrangements, with 29 private health insurers including HCF, nib and the member funds of the Australian Health Service Alliance and the Australian Regional Health Group.

 As part of the integration, GPs are prompted to make the Referrals directory their default address book for writing referrals inside Bp Premier. The seamless integration simplifies the referral process for GPs, freeing up time for the delivery of care.

 Since the Indigo SP1 release, Best Practice has developed further enhancements in its Bp Premier GP software, with JADE SP2 currently in development. For more details on Bp Premier visit here. More details on HealthShare integration in Bp Premier can be found here.

Best Practice named a Finalist in the ACS Digital Disruptors Awards

Best Practice Software has been announced as a Finalist in the 2019 Skills Transformation of Work Teams (Small) Category in the Australian Computer Society Digital Disruptors Awards.

The ACS Digital Disruptors Awards showcase the leadership, creativity and innovation of Australia’s ICT sector and has witnessed a 32% increase in nominations since 2017.

Best Practice Software’s General Manager of Innovation and Development, John Rayfield said he was delighted that the Best Practice Team who have been working on the Best Health App have been recognised for their efforts to date.

“We have been told that one of the ACS’ key priorities as the professional association for the ICT sector is to recognise excellence and to raise the standards and professionalism across the industry, so we’re delighted that our Best Health App team have been named Finalists” said John.  “We have some big plans for the future of our Best Health App, so to be recognised at this early stage by the ACS only encourages us to continue to innovate and deliver leading health care experiences to our Bp Premier customers and their patients”.

The Digital Disruptors Awards will be announced at the conclusion of the Reimagination Thought Leaders’ Summit in Melbourne on 4th December 2019.   “We are very proud of our Development Team who have worked so hard on our Best Health App and have fingers crossed for a positive result at the Awards”.