Best Practice Software

What Will the Healthcare Industry Look Like in 2023?

We had the privilege of interviewing Anita Hobson-Powell, CEO of ESSA (Exercise & Sports Science Australia). ESSA is an organization with a mission to enhance performance, health and well-being through the science of exercise and sport – and it advocates for tertiary-trained exercise and sports science practitioners. ESSA has over 10,000 members across the professional spectrum, ranging from exercise scientists to exercise physiologists and sports scientists to high-performance managers.

With over 15 years of experience, Anita has made a significant impact in her field and has established herself as a leader and influencer in the industry. In this article, we talk about the current industry trends – including technology, data security, and mental well-being. You will also learn about why understanding the patient and delivering quality care is now more important than ever.

Get ready to be inspired and learn from one of the top players in the game.

What are the Current Trends in the Healthcare Industry? 

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The healthcare industry is constantly evolving, and several trends have emerged in recent years that are shaping the future of healthcare delivery. We asked Anita to give us her insights into the four hot topics that that everyone should be thinking about:

  1. Technology plays a bigger role in the healthcare industry every year. The pandemic significantly impacted the healthcare industry and accelerated the adoption of Telehealth services. Technology has been on the increase. The comfort level of both the patient and the practitioner is increasing.” For Anita, any software that saves time is worthwhile. “Of course, learning a new skill takes time at first, but if it’s an important skill, learn it. With technology, we open up healthcare to more people, and that’s an important step forward.”

  2. The next important topic relates to digital health. “This won’t surprise you, as it is the partner of using technology: data security”, Anita explains. She continues by listing a few questions that should be considered: Where is your data stored? Who has access to it? Is it encrypted? Who in the business need to have access to certain information?” As cyber-attacks are becoming more common, it is vital to protect the patient data. Keeping and managing patient data properly can help the healthcare industry improve quality of care, reduce costs, and grow patient engagement.

  3. Outcomes. “We are seeing outcomes being a bigger focus, and again it links back to technology. If you are providing the service, what data can you show that the person got better or is performing better? You need to justify your service to show that you are doing the right things.” Following outcomes is not only beneficial for the patient, but the practitioner can understand more easily what is working and what is not.

  4. The mental health of the practitioners. Many understand that mental health is a critical aspect of overall well-being that affects how we think, feel, and behave in our daily lives. Good mental health enables people to cope with the normal stresses of life, work productively, and contribute to their communities. In contrast, poor mental health can lead to a range of issues, including depression, anxiety, and substance abuse, among others. “Mental health is being talked about a whole lot more. Are practitioners suffering from compassion fatigue? Are they under financial stress or perhaps under lockdown-related stress? Across the clinical, well-being, and sporting space these things are being talked about, and people are also now asking for help. The fact that this is happening is wonderful to see,” says Anita.
“Practitioner wellbeing is of growing interest in our industry and an important focus for ESSA in 2023.”

An Industry Driven by Patients

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According to LinkedIn Jobs in the Rise in Australia recently released that exercise physiologist was the second highest rising profession in Australia. As the profession is getting more competitive, ESSA will stay busy providing the right tools for professionals to succeed. Anita highlights how the result of this study came to them as a positive discovery, but she is not surprised. “During Covid and lockdown, people started to look after their health more and this resulted in more need for professionals to help people. I am also certain our work affects this growth.”

As we continued the conversation about what was happening in the healthcare industry at the moment, Anita pointed out two key factors that are also current trends, which are related to one another. “One that will affect everyone is funds for accessing services. As the support from the government is dropping a little, people will have to pay for the services more than usual. This will naturally affect consumer behavior and now more than ever consumers are driving the expectations of services.”

“If patient’s are not happy with the service, no matter whether it’s in the clinical, exercise, wellness, or sporting space, they will go to another provider. It’s about understanding the patient and delivering quality care.”

Uncovering 2023

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If we had to summarise our conversation with Anita and what the coming year has in store, excitement would describe it fairly well. The use of technology is growing. More practitioners and patients are adopting digital health. Naturally, data security is a rising topic and more people are keen on outcomes and learning through the data. Now more than ever the patients are driving the expectations of the services and therefore the quality of care is increasing. To come back full circle, mental health is in the middle of it all. Practitioners and other healthcare professionals are more aware of their own mental health and seek help for it. When adding it all up, it sounds like we are going to have an exciting year ahead. Bring it on 2023, we are ready to continue elevating the world’s well-being! 

Did You Know?

Physitrack is your complete digital health tool that consists of exercise prescription, patient onboarding, Telehealth, and messaging and outcome measures. It’s easy to use for practitioners and patients. All in one app.

All data sent to and from Physitrack is encrypted in-transit and encrypted at rest. Keeping patients and practitioners secure is of paramount importance to Physitrack.

Physitrack offers clinical groups powerful and easy-to-use tools that uniquely enable the automated collection, aggregation, and analysis of key data from patients in a clinical ecosystem. Outcome analysis at its best.

Authored by:

Anna Rantala
Marketing Specialist at Physitrack

Article and images attributed to Physitrack. Click here to view the blog.

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Medicare Web Services is Coming! What Does that Mean For Your Practice?

Medicare Web Services Coming Soon

An Update on Medicare Web services – for our Australian Customers

As you may be aware, Services Australia is upgrading the current technology used by practice management software, to connect to critical digital health services such as Medicare/DVA Claiming, Eclipse and the Australian Immunisation Register.

A number of our products currently connect to Services Australia via a Medicare Client Adaptor, which utilises a Medicare PKI certificate also known as a site certificate. As per the new requirements, practice management software vendors will be replacing this Medicare PKI certificate method with a Provider Digital Access (PRODA) account, which will lead to the replacement of the current Medicare Client Adaptor technology.

What does this mean for your Practice?

Practices may have already started receiving information about this change from Services Australia stating that from the 13th of March 2022, the current methods for accessing Medicare/DVA Claiming, Eclipse and the Australian Immunisation Register will no longer be available. To ensure your Practice is not impacted by this change it is extremely important you upgrade to a version of your software that supports Medicare Web services. We expect these updates to be available for our Bp Premier and Bp Practices in calendar year Q4 2021 in order to provide our customers with enough time to complete the upgrade prior to the March 2022 deadline.

From a software workflow perspective, we expect minimal change and the transition to using Medicare Web services for Practice staff will be seamless. However, there will be some configuration needed for some products, as part of the upgrade process, to ensure that you have linked your PRODA account as per the new requirements.

Our Training team is busily preparing education sessions, resources and Knowledge Base updates to assist our Practices in preparing and implementing these important changes!

As our Bp Allied product currently uses a third-party solution to deliver Services Australia functionality, these changes will occur in the background. From a software workflow perspective we expect minimal change, and the transition to using Medicare Web services for Practice staff should be seamless. However, there may be some configuration changes in Bp Allied as part of the upgrade process. There is no need for Bp Allied practices to complete any preparation activities at this stage. 

What can you do now to prepare? (For Bp Premier and Bp Practices only)

If your Practice does not currently have a PRODA account, we suggest creating one ahead of time to ensure you are familiar with its interface and the appropriate authorisation levels are set up for your organisation. This will become important when linking your practice management software (Bp Premier, Bp to your organisation’s PRODA account.  If you already have a PRODA account, you can jump right into linking Medicare Online as a service provider to your organisation. Easy to follow steps are provided on the Services Australia website under  “Learn how to add and link Medicare Online (including ECLIPSE, DVA and AIR) to your organisation in PRODA.”

We also highly recommend signing up to our training events, downloading our resources and thoroughly reviewing our Knowledge Base once notified that these are available. We expect to have more information regarding these resources at the end of May.

Any questions? Our team can also be contacted via email at

What is Best Practice Software doing?

We are currently enhancing our Bp Premier and Bp products to support the transition to PRODA and Medicare Web services. This functionality will be made available via our Program Updates from Q4 2021, providing our Practices with plenty of time to upgrade their software and become familiar with web services before the software vendors cut-off date in March 2022.

As mentioned above, our Bp Allied product product currently uses a third-party solution to deliver Services Australia functionality and these changes will occur in the background. From a software workflow perspective, we expect minimal change and the transition to using Medicare Web services for Practice staff will be seamless. However, there may be some configuration changes in Bp Allied as part of the upgrade process.

Are you interested in becoming an early adopter of Medicare Web services or do you have further questions?

Contact our team on We will register your interest and provide further information as we progress our development.

Authored by:

Jessica White Author Blog Picture

Jessica White
Manager of Commercial & Customer Enablement at Best Practice Software

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Bp Allied Look Behind the Scenes: Physitrack Exercise Video Shoots

Physitrack Filming for Education Guides

Physitrack exercises are used by over 40,000 practitioners in Australia (100,000+ world-wide) to prescribe engaging exercise programs to clients, track their progress and have secure Telehealth video calls.

With 5,500 exercise videos available in the Physitrack library we caught up with Physitrack’s Clinical Lead Rosalind Heys-Limonard to find out how exactly these videos are created (spoiler alert: it involves stuffed toys).

“When we launched Physitrack seven years ago we started out with only 200 exercise videos and a handful of features. Fast forward seven years, add a ton of user feedback and Physitrack now features 5,500+ exercise videos, all shot in our London studio by a former BBC crew.”

Physitrack for Bp Allied | Behind the Scenes

All our exercise content is created by relevant clinical specialists including high end sports scientists, neuro physiotherapists, paediatric experts and TMJ specialists. Decisions to add new content are based on both gaps that we identify ourselves, new research available and specific user requests.

The first step in content creation is authoring the exercise instructions. Key here is to make sure instructions are crystal clear to patients of all levels of health literacy. This is all collated in our custom-built content management system where we can then view all of these new inputs and begin planning a shoot.

Typically we get through around 80 exercises a day in our London studio. This of course may vary depending on what content we are filming and the models we have on set (paediatric filming days are certainly the most exhausting for all and involve a range of stuffed toys!).

Physitrack for Bp Allied | Behind the Scenes

On set, the carefully scripted exercise instructions are then read out while our models demonstrate the exercises. This ensures that the movement demonstrated marries up as closely to the narration as possible. Adjustments to the script may occur at this stage.

We use two cameras (4K Ultra HD) and discuss the optimal position to pick up both shots prior to filming an exercise. This way, during the final edit, we are able to choose between 2 frames to optimally demonstrate correct technique of the exercise. Our scripts are then sent for professional voice-overs.

Once a shoot is completed, our editing elves get busy putting the visuals and the narration together.

Physitrack for Bp Allied | Filming Behind the Scenes

The last step in this journey, before you are able to see the glossy new finished exercises in your Physitrack exercises library, are for our content team to review all of the videos one more time to ensure they are ready to be published.

As you may or may not know, we’ve been busy back in the studio with 10 days of filming completed in the past two months and more to come! We’re looking forward to publishing more MSK, Senior Health, Sports and Paediatric content from the last couple of months filming. Soon you will be able to see exactly what exercise content has been added to your library recently

And watch this space! We will be back in the studio throughout 2021 to record more exercises.

Post written and contributed by Physitrack


Bp Allied users save 40% and pay only $8.99p/m to subscribe to Physitrack. For more details see

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Customising Bp Allied – Tailoring a Solution for Your Practice

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The allied health industry employs more than 195,000 people within Australia who represent more than a quarter of the health industry.  With such a diverse workforce providing health services via a range of different outlets, including the private sector, government, aged care and educational institutions; it stands to reason that each individual, business or organisation seeking a Practice management software solution will have varying needs and requirements.

As our Support Specialist, Deepika Mukkapati has previously written about in part 1 and part 2 of her blog posts, Bp Allied already provides our customers with “out of the box” solutions for a range of allied health professionals, but what happens when a business has workflows and requirements that are a little different to the standard needs of most businesses? That’s when customising Bp Allied presents itself as an invaluable benefit.

There are a few different options out there for businesses with unique requirements:

  1. Build Bespoke Software – while this might be appealing for some businesses, the cost can run into hundreds of thousands of dollars to build unique software to explicitly suit your business. This option is ruled out for most, simply due to the prohibitive cost.
  2. Square Peg into a Round Hole – make do with an off-the-shelf product. Unfortunately, for most businesses this option causes extra workload, with tasks requiring manual and paper intervention to maintain workflows.  Eventually, the administrative burden this solution causes outweighs the low product cost.
  3. Bp Allied Customisation – with the ability to create your own reportable fields within the Client Details record, you have the power to build and/or replicate workflows to record the information you need to record, how you want to record it. Custom reports can also be created to extract any custom data you have created within Bp Allied.

Being an account specialist for Bp Allied, I regularly engage with clients and guide them on how best to go about the process of customising Bp Allied.  Let’s take an in-depth look at what can be achieved with Bp Allied.

Firstly, customising the Bp Allied client record can be achieved by the end user to ensure you can maintain low setup costs.  While we do offer customisation of Bp Allied as a fee for service, we also provide you with detailed help guides, videos and guidance during deployment so you are empowered with the knowledge to perform the task in house.

Any area within the client record can be edited; fields can be renamed, added and removed.  A selection of date, numeric, tickbox and text fields are available for use which provides you with the flexibility to create a record that is truly bespoke to your business.

Recently I have worked with different organisations to assist with providing solutions to meet their requirements.  Below are some examples of customisation, some are quick and easy “hacks” that have made a huge difference, while Case 3 is a complete overhaul of end to end work flow.

Case 1 – a psychology clinic within a university required the ability for a supervisor to “sign off” on client notes written by students. 

A simple consultation tickbox and accompanying text field was added to the top of the “Consultation” area of Bp Allied.

customise bp allied case 1

A custom report was then written for the university to report on which notes have been approved and to follow up on the notes that had yet to be signed off.

Case 2 – a health clinic working within a school setting had the need to record incidents within Bp Allied.

Using a range of consultation tickboxes and text fields, a form was created for the information to be recorded. 

customise bp allied case 2

A letter template was then created to pull the information from the record and for this information to be easily distributed by email to other staff, the student’s family and GP.

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Case 3 – a group of physiotherapists and exercise physiologists within a football club had specific reporting needs to ensure injury management was maintained. 

This was a significant amount of customisation that required an end-to-end overhaul of existing workflows, customisation of the client record as well as custom reports, however, all of this was achieved without any programmatic changes to Bp Allied.

The result was a custom report that could be pulled from Bp Allied, exported as .xlsx or .csv format and seamlessly uploaded to the injury management portal.

customise bp allied case 3

We recently chatted to Bloomhill Cancer Care who performed a significant amount of customisation to Bp Allied, you can read more about their success story here.

I hope this article has sparked some ideas for how customising Bp Allied might work for you.  If you’d like to learn more about customisation or any other areas of Bp Allied please feel free to contact our sales team at, or call us on 1300 40 1111 in Australia, or 0800 40 1111 from New Zealand.

Authored by:

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Melissa Dobell
Bp Allied Account Specialist at Best Practice Software

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Bp Allied – Version 7 SP1 Is Here and It Packs a Punch!

Bp Allied Version 7

Hot off the press, our Bp Allied team has just released Version 7 SP1, which includes a number of exciting updates! Bp Allied Version 7 SP1 focuses on adding product enhancements requested by our customers and other small improvements – with the main features being integration with both Zoom and Xero.

Zoom Integration for Telehealth Appointments

COVID-19’s significant and ongoing impact on day-to-day routines has seen Zoom gain immense popularity. This exciting new integration will allow you to create and manage your Zoom meetings from within the appointment book, enabling straightforward telehealth consultations within Bp Allied. Practices will also be able to easily send an SMS or email with the appointment details directly to clients, for simple communication.

Xero Integration Upgrade

Xero has published new upgrades to their API connections, therefore in turn, we have updated our integration with Xero as well. This will ensure more secure authentication when communicating with Xero, as well as updating the management and processing of payments – an example being that Overpayments and Prepayments will now be clearly identified from standard payments.

Referral Enhancements

Our referral functionality has been updated to allow the calculation of expiry dates based on the referral date for DVA referrals. We have also changed the layout of the referral card, making it easier to read, as the last few releases have introduced a number of new fields into the referral form.

Below is a preview of the new referral form that you can expect to see once SP1 goes live.

Permission to Customise Client Details

We’re excited to share that a feature frequently requested by our customers has now been added! New permissions levels have been added to allow Practices to manage which users can customise Client Details.

Bp Allied’s Version 7 SP1 Release Notes are now available in our Knowledge Base library. Our team has developed a number of helpful videos and step-by-step articles to help you learn about the new functionality and put it to use.

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Old vs New Bp Premier Reports – Answering your Frequently Asked Questions

Bp Premier Reports Image

Last month, our Bp Learning team ran a Be In the Know webinar on Bp Premier reports, specifically outlining the change in functionality between the Old Reports and the New Reports. If you missed that webinar, we’ve provided a recording for you to watch below.

We received feedback that while the reception of our new reporting system was generally positive, many users were asking similar questions around how to find functionality that may have moved in the updating of Bp Premier reports.

To assist, we’ve compiled a list of FAQs in this article, which should help you to find functionality in the new Bp Premier reports system. 

Q: Work Done Report – What is the New Report Equivalent?

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 Q: Fees Taken Report – What is the New Report Equivalent?

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Bp Premier Reports Fees Taken Report 

Q: Work Done by Doctor, Day Report, Single – What is the New Report equivalent?

A: The New Report equivalent is the Work Done by Provider by Date Report

Q: GST Taken Report – What is the New Report equivalent?

A: All New Reports contain a separate GST column if there is financial information included within the report. To find the Total GST Taken by your practice, use the Payments – by Account Type (grouped by payment created date) including related services Report, and take note of the GST in Total column.

Q: Banking Report – What is the New Report equivalent?

A: Depending on how you want to group the data, there are three New Reports which offer the equivalent of the Old Banking Report.

The most common New Banking Report is the Banking (grouped by date) using payment created date Report.

Other types of Banking Reports practices can use are:

  • Banking (grouped by bank account) using payment created date
  • Banking (grouped by provider) using payment created date

Q: Which report do I use to find all payments taken on the day?

A: The Daily Takings Report will provide a list of all payments received on a specific day. Reception staff should use the Daily Takings Report to balance cash, cheques, and EFT at the end of the day.

This report lists all the different payment types so you can print this report and use it as a reference when counting your cash and performing EFT settlements.

Bp Premier Reports Daily Takings Report

Q: Which New Report do I run if I want to calculate monthly gross earnings?

A: This depends on whether you pay your providers based on Services performed or Payments received.

If providers are paid based on Services performed, use the Services – by Account Type (grouped by service created) Report.

If providers are paid based on Payments received, use the Payments – by Account Type (grouped by payment created date) – including related services Report.

Q: In the New Payments Report, how do I automatically expand the invoice and service rows (Using the + Symbol) so I don’t need to manually do this when printing my reports?

A: After selecting the New Payments Report, click on the Billing tab of the ‘Choose your Report Parameters’ window.

Bp Premier Reports Report Parameters 

At the bottom right, tick the ‘Expand all Invoice Rows’ and ‘Expand all Service Rows’ checkboxes.

Q: How do I run New Reports so it doesn’t display any patient information?

A: All financial reports have the option to print a ‘Summary’ version which does not display any patient information. Some examples of this are:

  • Services Summary – by Account Type (grouped by service created)
  • Payments Summary – by Account Type (grouped by payment created)

Q: What are the different options for viewing the reports?

A: You can change how you view the report in the Configuration tab of the ‘Choose your Report Parameters’ window.

  • Change the default zoom
  • Change the default grouping
  • Choose to exclude inactive users
  • Include page breaks

Bp Premier Reports Choose Report Parameters

You can also Save this configuration of the report so it’s the same the next time you run it.

Q: Which New Report do I use to find out billings for Workcover?

A: In the Services – by Account Type (grouped by service created) Report, all Account Types are grouped together on the right-hand side of the report. Workcover has a separate column.

Bp Premier Reports Services by Account Type

Q: Which report do I run to see a doctor’s billings for the day?

A: The most common New Report to find doctor’s billings for the day is the Services – by Account Type (grouped by service created).

Bp Premier Reports Services By Account Type 2

You also have the option to group the data by item numbers when using the Services – by Account Type (grouped by service created and item) Report.

Q: Why is the Services Report total more than the Payments Reports?

A: Services relate to invoices generated by doctors, and Payments are made against these Services. Your Total Services will almost always be greater than your Total Payments because you don’t get paid on the day for Bulk-Bill, DVA, Workcover, and Employer/Insurance invoices. Only patients which are invoiced privately generally pay on the day. While you have created services for all patient appointments, not all these services will have a payment initially.

Q: How can I compare Care Plan billings to the Practice’s Total billings?

A: The Services – by Account Type (grouped by service created and item) Report can be used to gather this information. Firstly, you need to run this report for all item numbers to get the Practice’s Total billings.

You’ll then need to run the same report again, except only include the Care Plan item numbers in the Billing tab of the ‘Choose your Report Parameters’ window.

Bp Premier Reports Care Plan Billings

The report will know generate data for only those selected item numbers which you can then compare with your Practice’s Total billings.

Q: How do I generate a report to discover what specific item numbers have been billed?

A: The Services – by Account Type (grouped by service created and item) Report will display all the item numbers that have been invoiced to patients. There are several factors to consider here:

  1. You can choose the default report grouping as either Location, User, or User (Location) in the Configuration tab of the ‘Choose your Report Parameters’ window.Bp Premier Reports Choose Report Parameters 2
  1. You can also select specific item numbers to include in your report in the Billing tab of the ‘Choose your Report Parameters’ window.Choose Report Parameters - Billing

Q: Which report can I run to show how many days a doctor worked during the year?

A: Unfortunately, there are no old reports nor new reports which gives you this information. You can work out how many days a doctor was away using the Days Away by Provider Report. You can also find out the number of patient appointments and patient appointment hours a doctor spent consulting in the Appointment Statistics – Individual Locations Report.

Appointment Statistics

The easiest way to calculate the total number of days worked for a doctor is to put the appointment book on ‘Week View’ and manually count them.

Q: Which report do I use to calculate how much I need to pay my Locums if they get paid 70% of their billings?

A: You can find out the Total Services performed in the Services – by account type (grouped by service created) Report. Simply calculate their total Services and multiple this figure by 0.7.

Services by Account Type

In this example, I would pay Dr Frederick Findacure a total of $1,172.05 * 0.7 = $820.44 for his work on 27 August.

Q: Which report do I use to show all outstanding Medicare claims?

A: The best way to view all outstanding Medicare claims is to navigate to Management > Online Claiming from the Main Screen. All unreconciled batches will appear by default in this window, and you can action any errors and rejections as necessary.

The Online Claiming – Batches including services and payments Report will display a list of all batches within a specified time frame, along with the corresponding services and payments.

Online Claiming Batches

Q: Which report can I use to find which patients didn’t pay on the day?

A: The Debtors (grouped by provider) – aged by Invoice Date report will display your entire list of debtors grouped by provider.

This is a standard aged debtors report which lists all services owing into current, 31-60, 60-90, and 90+ days columns with a separate GST column.

Q: Which report can I run to discover if there have been any unbilled appointments?

A: We recommend that the Practice Manager runs an Appointments (grouped by user) Report to ensure that all patient appointments have a corresponding invoice. This Report specifies the total appointment count in addition to a total invoice count. At the end of the day, these two figures should be equal.

Appointments Grouped By User

Q: Payments are missing from my report. Why?

A: To ensure your reports generate accurate data, it’s paramount that you use the Payment Created Date, not the Payment Date. If you have any payments missing from your report, the most common cause is because you’ve backdated the payment so it isn’t included in the specified time period. You’re also most likely using a Payments report based on the Payment Date and you should use a Payments report based on the Payment Created Date.

When highlighting a report, the report description on the right-hand side will give you a warning if this report shouldn’t be used to pay your doctors (i.e. Reports based on the Payment Date). Please always check to ensure there is no such warning when running your Payment Report to ensure the data is accurate and reliable.

Days Away By Doctor

Q: I can’t seem to find a New Report in the reporting module. How do I go about getting this report into my system?

A: New Bp Premier reports (and updates to existing reports) are included in our monthly Drug Database Updates. Email notifications are sent to practices once they’re available to download from our website. By default, all new reports will not be allocated to users, so you need to perform the following steps:

  1. From the main screen, navigate to Setup > Users.
  2. Select the user you wish to allocate new reports.
  3. Click the Set Reports button in their user window.
  4. Tick the checkbox next to each report you wish to allocate to the user, ensuring you also set the ‘Practitioner Access’ and ‘Locations’ on the right side of the window.

Q: If I pay my providers based on payments received, can I use the Transaction report (grouped by payment created date)? Will this report give the same outcome as Payments by Account Type (grouped by payment created date)?

A: Yes, as long as you are selecting Transaction Report (grouped by payment created date).

These figures will be the same as the figures in the Payments – by Account Type (grouped by payment created date) on the right-side of the report, and will also display information about their associated services on the left-side of the report.A

What if my Bp Premier reports question still hasn’t been answered?

If you have a question about the new Bp Premier reports that we haven’t answered above, please get in touch with us and we’ll do our best to find an answer for you. You can email us at, or call us on 1300 40 1111.
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The Bp Knowledge Base – the Heart of Best Practice Software

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It sounds crazy, but some of our Bp Premier, Bp, and Bp Allied users may not know that each of our products has an extensive, up-to-date online Knowledge Base that’s completely free to access! In Bp Premier and Bp VIP.Net, select Help > Online from the menu to go straight to the Bp Knowledge Base for your product version. Bp Allied users can click the Help icon from the Help tab.

The Bp Knowledge Base contains how-to guides, setup tips, and troubleshooting information on a range of topics like COVID patient management, billing, claiming, My Health Record, reports for provider disbursement, and clinical notes and tools.

Below is a short video we’ve created to quickly walk you through everything that our Knowledge Bases offer.

While new users will find our how-to articles useful for getting to know the software, our Knowledge Base articles cover every level of expertise, and every category of user from front desk staff, to healthcare providers, to your Practice’s IT support – who might be the ones that handle your upgrades and database integrations.

Bp Knowledge Base Articles are Updated Every Month

The Bp Knowledge Base features new articles added every month in response to changes in the healthcare environment and direct enquiries from our Bp product users. We’re also constantly improving the way we present our information.

As an example, the online claiming space has undergone a few changes since our first online claiming articles back in 2016, so we’ve completely restructured our claiming guidance into three channel-based walkthroughs:

  • Online claiming for Direct Bill Batching
  • Online claiming for Patient Claiming
  • Online claiming with Tyro and EasyClaim

These ‘walkthrough’ articles are ideal for new users and outline major software functions – from initial configuration, to troubleshooting in several easy steps. New articles are always marked as such on the home page of our Bp Knowledge Base.

Taking Your Feedback On Board

Have you tried using the Bp Knowledge Base and couldn’t find what you were looking for? Had a question you can’t find the answer for?

We encourage you to use the feedback box that appears at the end of every Knowledge Base article for Bp Premier and Bp Just let us know what you couldn’t find, and the documentation team will address your query and update an article or create a new one.

Knowledge Base Testimonials

Here are some of the great things our users have had to say about the Bp Knowledge Base:

“Good, easy to read instructions with photos!”

“Great summary!”

“Very helpful. We had been processing our adjustments and reversals incorrectly, which caused us many problems.”

“Well documented, informative, leaves the end user more aware of Bp software capabilities!”

“This is a very good article and it should help me keep my copy of Best Practice active.”

“The images, the detail, key words are bold, exact words are highlighted, layout is brilliant. Clear and easy to understand!”

“Thankyou, I would never have found this function otherwise.”

“Love the upgrade – A helpful clear article.”

“Simple to understand and follow.”

“Clear and concise. I hate reading extensive system requirements!”

“Clearcut explanation with ease of understanding.”

“Easy to follow, and it worked!”

“Easy to understand format and steps outlined well in the pictures.”

“It actually worked! My previous battles with IT have saddened me.”

We make every effort to ensure that the Bp Knowledge Base is the best that it can be for our users, and our technical writers love feedback. If you would like to provide a comment or assist with anything Bp Knowledge Base related, please do not hesitate to contact us at

Authored by:

Jay Rose - Bp Software

Jay Rose
Technical Writer at Best Practice Software

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Discipline Specific Modules Built-in to Bp Allied – Part 2

Mult-discipline pen Bp Allied

Part 2 of 2

Regardless of whether you’re a physiotherapist, exercise physiologist, occupational therapist or any other kind of allied health professional, the range of discipline-specific modules built-in to Bp Allied can help you run your Practice with efficiency and ease. 

Last month, I covered half of the modules available within Bp Allied that are tailored to specific disciplines.

Today I will be talking through the remainder of professions we support in Bp Allied, primarily relating to physical health disciplines. For users who are multi-disciplined, we offer a variety of customisable features to have the software suit your workflow.  

If you haven’t had a chance to read part 1 on discipline-specific modules built-in to Bp Allied for health professionals, you can do so here.


For Physiotherapists:  

The physiotherapist module has unique fields to record the assessment to monitor pain over time and to determine the effectiveness of any intervention. This module comes with distinct templates for SPPATAP notes, pain history and a body chart. Bp Allied also integrates with Physitrack, a popular physio tracking software package.  

Below are some of the fields available to this module on initial install of Bp Allied:  

Medical/Pain History Details: Medical History, Previous Injuries/Trauma, Physical Activity, Medication/Supplements, Ergonomics at work, History of Presenting Problem, Description of Pain, Aggravating and Factors, Signs and Symptoms, Orthopaedic Testing.  

SOATAP: Subjective, Objective, Analysis, Treatment, Analysis of Treatment, Plan.  

Consultation Details: Assessment, ROM, Treatment, Home Rehab, and Further Rx Plan.  

For more information on Bp Allied’s Physiotherapy module, click here. 


For Occupational Therapists: 

The Occupational Therapist module in BP Allied includes Child & Adolescent Developmental History Assessment and Aged Care Assessment and a Rehab Assessment. The consultation fields include the progress, goals, and care plan to assist in surveying your clients’ needs.  

Below are some of the fields available to this module on initial install of Bp Allied:  

History Details: Child/Adolescent Development History, Aged Care Assessment, Rehab Initial Assessment Medical History.  

Consultation Details: Progress, Plan, Referred To, Action/Interventions.  

Care Plan: Problem, Goal, Intervention, Date Achieved.  

For more information on Bp Allied’s Occupational Therapy module, click here. 


For Exercise Physiologists: 

The Exercise Physiologist module comes with the specific physical activity history fields, activity plans/goals, review and injury management, body chart annotations along with the standard personal/medical history fields. Bp Allied also integrates with Physitrack, a popular exercise prescription software package.  

Below are some of the fields available to this module on initial install of Bp Allied:  

History Details: Medical History, Physical activity history, Current exercise levels.  

Injury Management: Sub, Ob, Ag/E, Presentation, Client Goals of Treatment, Exercise Physiologist Goals of Treatment, Treatment Plan.  

Consultation Details: SOAP Notes, Weight, Height, BMI, Hip and Waist Measurement, Hip/Waist ratio, BGL Fasting, HbA1c, Body Fat, Activity Plan, Review Consultation.  

For more information on Bp Allied’s Exercise Physiology module, click here. 


For Massage Therapists: 

The Massage Therapist module comes with the specific features for the massage therapist. The layout includes the fields for Pain History, SOAP Notes, Physical assessment, Muscle strength tests, and comes with the body charts.  

Below are some of the fields available to this module on initial install of Bp Allied:  

Medical and Pain History: Medical History, Previous Injuries/Trauma, Physical Activity, Medical Conditions, Medication, Presenting Symptoms, History of Presenting Problem, Aggravating/Relieving Factors, ROM, Signs and Symptoms, Orthopaedic Testing.  

Assessment: Standing Flexion, Sitting Flexion, Valsalva (Slump), VAT, Homans Sign (DVT), Orthopaedic Tests, Neural Tests, Muscle Strength Test.  

Consultation Details: SOAP Notes, Assessment, Treatment, Home Rehab, and Further Rx Plan, Progress Made.  

For more information on Bp Allied’s Massage Therapist module, click here. 


For Chiropractors: 

The Chiropractor Module has unique fields for chiropractors, including information on patient core stability exercises, McKenzie exercises, trigger points, and cranial nerves.  

Below are some of the fields available to this module on initial install of Bp Allied:  

Complaint History: Chief Complaint Description, MOI – Insidious, Trauma, Character – Sharp/Dull, Duration, Frequency Pattern, Radiation, Aggravating, Cough/Sneeze, Relieving, Previous Occurrences/Treatment/Imaging, Other Complaints.  

Consultation Details: Improvement (%), Progress Notes, Soft Tissue (ART, Graston, Cross Friction), Electro-Stimulation, Acupuncture Notes, Core Stability Exercises, McKenzie Exercises, Shoulder Rehab Exercises, Manipulation.  

Detailed Consultation fields: Reflexes (Left and Right), Upper/Lower  Limb (Light Touch, Sharp/Dull, Vibration, Motor), Other Neurological (Rhomberg’s, Clonus), Cranial Nerves, Hypertonicity/Tenderness, Trigger Points, L/Spine- Pelvis (Left & Right), Shoulder (Left & Right), Knee (Left & Right), Leg Lengths/Scoliosis, T/Spine, C/Spine (Left & Right), Palpation for Pain (Left & Right).  

For more information on Bp Allied’s Chiropractor module, clickhere. 


But Don’t Take Our Word For It… 

We recently discussed the benefits of on-boarding Bp Allied into a multi-disciplinary clinic with Bloomhill Cancer Care, a nurse-led, community-based clinic on Queensland’s Sunshine Coast. Bloomhill offers services such as psychology and counselling, exercise physiology, occupational therapy and a range of holistic and complementary therapies such as acupuncture, lymphoedema management, reflexology and oncology massage. They’ve been operating on Bp Allied for just under two years, and the software’s flexibility and potential for customisation has been of immense benefit to them. You can read about Bloomhill Cancer Care’s experience with Bp Allied here.

I hope the second part of this look at discipline specific modules built-in to Bp Allied has offered an insight into some of the tailored functionality Bp Allied has to offer, as well as the customisation available to get the system to work the way you want it to. From patient notes to care plans, patient history to tests, Bp Allied has you covered. 

If you’d like to learn more about Bp Allied and how it can assist you as an allied health professional, feel free to get in touch with our sales team at, or give us a call on 1300 40 1111 if you’re in Australia, or 0800 40 1111 from New Zealand.

Authored by:


Deepika Mukkapati
Support Specialist at Best Practice Software

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Bloomhill Cancer Care – A Bp Allied Success Story

Trish Wilson Bloomhill Cancer Care

The Challenge

Prior to the adoption of Bp Allied, Sunshine Coast-based charity Bloomhill Cancer Care had been reliant on an outdated Practice Management System. It had lacked the convenience, functionality and tailored services they required in order to run their survivor/wellness centre smoothly, especially given the diverse range of allied health professionals and specialist oncology nurses that operate at the centre, helping people to live well with cancer.

The most pressing issue with their previous system was a lack of user permissions, and general unreliability when it came to data security. The system, as a whole, was slow, cumbersome, and lacked a lot of general functionality that medical and allied health practices today would expect to be fairly standard.

While the original system did possess a repository for clinical notes, it was quite basic, for example it required attachments of additional notes or typed notifications to amend patient records. Staff would need to print off a list of appointments for each clinician, and notes would then be attached to that. It was the responsibility of a single staff member to handle the booking of appointments. Overall, there was a lot of manual work required for tasks that should ordinarily be handled automatically by one central Practice Management System.

When exploring options to improve their Practice Management System, Bloomhill Cancer Care first investigated whether a version update would provide the functionality they required. However, it was determined that this would largely be a band-aid fix that would not solve many of the underlying shortcomings in the software’s design.

The Practice

Bloomhill Cancer Care opened their doors in 1997 and is a nurse-led, community-based cancer care centre operating as a charity in Buderim, approximately one hour north of Brisbane, on Queensland’s Sunshine Coast. Serving hundreds of clients from all background and all ages, their Practice offers services such as psychology and counselling, exercise physiology, occupational therapy and a range of holistic and complementary therapies such as acupuncture, lymphoedema management, reflexology and oncology massage.

Trish Wilson is the Clinical Services Manager at Bloomhill and her role involves overseeing the clinical team and services provided at Bloomhill. She is responsible for overseeing the quality assurance for the clinical department and is involved in the planning of the Practice’s current and future service offerings.

Bloomhill Cancer Care currently employs 15 staff and consultants on their clinical team, and approximately 10 support staff at the wellness centre.  Bloomhill also runs opportunity shops, which contribute significant funds toward service provision for clients. Community support through donations, monthly giving, bequests and in-kind contributions are also integral for enabling Bloomhill to be there for people with cancer when they need it most.

Selecting and Rolling Out Bp Allied

Bloomhill considered a range of solutions to meet their practice management requirements before ultimately deciding upon Bp Allied, including an update to the existing system. They evaluated proposals from other vendors in their decision making process.

Operating a clinic like Bloomhill Cancer Care, that provides such a wide array of clinical support services, meant they required a Practice Management System that would be able to handle a wide variety of disciplines. It quickly became evident that even though there were numerous options available on the market, many were very light on customisation options, and there weren’t any ‘off-the-shelf’ solutions that fully suited Bloomhill’s requirements.

When asked what prompted Bloomhill to ultimately decide on Bp Allied as their Practice Management System of choice, Trish Wilson said it was primarily due to their first interaction with Bp Allied Account Specialist, Mel Dobell.

“She was incredibly knowledgeable, incredibly helpful and had a solutions-based way of thinking. The ability of Bp Allied to be customised and meet each of our specific requirements was the biggest reason as to why Bp Allied was our final decision.”

As the final decision maker, Trish worked with a project manager and Best Practice Software staff to figure out exactly how the rollout would work. They decided what data they needed Bp Allied to store, which specific functionality was required, and how they could transfer all of their existing client data over to the new software.

“The rollout of Bp Allied met, and actually probably exceeded our expectations…I came in on the weekend to oversee the initial migration of data, but I really didn’t need to be here at all. It all went really smoothly.   The role out of the software was staged and staff were brought on board quickly, with only a few small hitches, which were sorted quickly.”

Since Bp Allied

Since onboarding Bp Allied a little under two years ago, Bloomhill Cancer Care has been thrilled with how it has helped them to streamline their operations and consolidate a range of functions into one product.

While Bloomhill is yet to undertake any formal audit of how Bp Allied has improved their Practice operations, they are certain that many of the features within the software have improved day-to-day operations for staff throughout the Practice. Bp Allied’s robust and intuitive appointment calendar received special mention, as did the comprehensive permissions’ system, allowing Bloomhill to assign varying levels of access to staff with differing roles, something that was completely lacking in their previous software, and an essential requirement for maintaining confidentiality of health information.

The most significant improvement, however, was Bp Allied’s ability to be customised to Bloomhill’s specific needs.

“The customisation has been a huge benefit – what a psychologist needs is completely different to what an exercise physiologist needs. To have a dashboard that caters to what each discipline needs is incredibly beneficial.  An added benefit is that each of the disciplines can access each other’s client notes enhancing our multi-disciplinary and holistic approach. ”

Trish chuckled and mentioned that they’ve customised Bp Allied so specifically to their needs, that in some ways, it doesn’t resemble the standard platform at all. This speaks to how versatile and flexible Bp Allied is, especially for multi-discipline practices. She goes on to say that the usability of Bp Allied rates very highly. Some staff were resistant to the change at first, however, since becoming more familiar with the platform, they are discovering new features and functionality which continues to garner an ever-positive response.

Asked for her final thoughts on Bloomhill’s transition to Bp Allied, Trish had this to say:

“We’re really happy with our relationship with Best Practice Software. We’ve been given great service, we’ve been treated as valued customers and really appreciate that us being a charity was taken into consideration…we’ve had such a great experience with Bp Allied that we’re immediately looking at Bp Premier for when we get our GP clinic up and running!”

 To learn more about Bloomhill Cancer Care, visit

To find out more about Bp Allied, to learn how it can assist your clinic or to request a trial, visit

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Flexible, Discipline Specific Modules Built-in to Bp Allied for Allied Health Professionals

Flexible Allied Health Professionals

Part 1 of 2

Regardless of whether you’re a dietitian, psychologist, physiotherapist, exercise physiologist, or any other kind of allied health professional, modules built-in to Bp Allied for Allied Health Professionals can help you run your Practice with efficiency and ease. 

Bp Allied’s unique modules help you work the way you want to. In addition to the modules themselves, Bp Allied has fully customisable fields and templates. Once you have layouts set up to your preference, entering notes into client files becomes a quick and simple process, saving you time and effort. 

Bp Allied contains a plethora of generic fields such as patient demographics – however in addition to these standard fields, each module comes with specific features unique to that discipline of allied health professional. 

Today I will be talking through some of the professions we support in Bp Allied relating to podiatry, speech, internal and mental health, along with some of the fields and features unique to each allied health professional practicing in these disciplines. For users who are multi-disciplined, we offer a variety of customisable features to have the software suit your workflow.  

This article will be the first of two parts – I’ll be looking at the rest of the discipline-specific modules, primarily surrounding physical health, next month.


For Dietitians & Nutritionists:  

The Dietitians module in Bp Allied comes with specialised fields to record all the initial assessment including Anthropometry, Diabetes history, Diet assessment along with meal plans and goals. Information entered at each consultation can be extrapolated into chart form to see the clients’ progress. 

Below are some of the fields available to this module on initial install of Bp Allied: 

History Fields: Personal and Medical History, Diabetes History, HBGM History, Hypoglycaemia, Pre-Diabetes Education, Complications, Insulin Administration. 

Diet Plan/Weight Management: Breakfast, Morning Tea, Lunch, Afternoon Tea, Dinner, Dessert/Supper, Diet/Weight History, Medical History, Social/Physical Activity. 

Consultation Fields: Education Notes, Action Plan, Height, Weight, BMI, Body Fat, Body Water, Fat Mass, Waist/Hip Ratio. 

For more information on Bp Allied’s Dietitian & Nutritionist module, click here.


For Psychologists: 

The psychologist module includes fields for DASS 21, DASS 42, K10, MMSE, HoNOS, and BPRS tests so you can review patient scores at a glance. 

Below are the some of the fields available to this module on initial install of Bp Allied: 

History Fields: Psychiatric Diagnosis, Medical History, Suicidality, Medication, Medical Conditions, Hospital Admissions, Health Issues, Physical Activity, Supplements, and more personal history fields. 

Consultation Fields: Comments, Treatment Plan, Referred To, Tools Used. 

Tests:  HoNOS, K10, MMSE, BPRS, DASS (21), DASS (42) 

For more information on Bp Allied’s Psychologist module, click here.


For Speech Pathologists: 

The Speech Pathologist module comes with a variety of unique fields to record patient background information including, family/medical/social history, developmental milestones and perceived areas of communication difficulty. In addition to this Bp Allied has fields for Assessment information such as clinical evaluation of language fundamentals, oromotor, speech, fluency, phonological awareness, etc. 

Below are some of the fields available to this module on initial install of Bp Allied: 

Medical/Family History: Recurrent Ear Infections, Major Illness, Hearing Checked, People Living at Home, Family History of Communication Problems. 

Assessment Fields: Conversational Sample with Ratings, Types of Stutter, Severity rating, Lip Assessment, Tongue Assessment, Palate Assessment, Uvula, Interpretation. 

Consultation Fields: Goals, Goal Progress, Home Practice. 

For more information on Bp Allied’s Speech Pathology module, click here.


For Diabetes Educators: 

The Diabetes module in Bp Allied comes with distinct fields for the results of biochemistry tests such as blood glucose. It moreover incorporates areas for your patient’s understanding of diabetes, their self-BGL monitoring progress, and an education programme. 

Below are some of the fields you get specific to this module on initial install of Bp Allied: 

History details: Diabetes History, Recent Complications Check, Provider Visits Risk Factor History, Foot Assessment, Patient’s Knowledge of Diabetes, Living Arrangements, Literacy, Alcohol Consumption, Smoking History, Additional Social History. 

Assessment: Blood Pressure, Current/ Recommended, Physical Activity, Self BGL Monitoring, Body Measurements. 

Biochemistry Tests: Blood Lipids, Vitamin Levels, Glucose Tolerance Test. 

For more information on Bp Allied’s Diabetes Education module, click here.


For Podiatrists: 

The Podiatrist Module comes with unique assessment fields that include diabetes history, physical assessment, Muscle strength tests, Neurovascular Foot Assessment, Neurological assessment, and Foot charts are available in the module. Bp Allied also integrates with Physitrack, a popular podiatry software package. 

Below are some of the fields available to this module on initial install of Bp Allied: 

History Details: Medical History, Previous Injuries/trauma, Medication, Pain History, Signs and symptoms, Aggregative and Relieving factors, Diabetes History, Past Rick factor history for Diabetes, Social History. 

Assessments: Physical Assessment, Muscle Strength Test. Neurovascular Foot assessment, Neurological assessment, Diabetic Risk Classifications. 

Consultation Fields: SOATAP Notes, ROM, Treatment, Home Raheb & Further Rx Plan.

For more information on Bp Allied’s Podiatry module, click here.


We hope this overview has offered an insight into some of the modules built-in to Bp Allied for Allied Health Professionals, as well as customisation to get the system to work the way you want to work. From patient notes to care plans, patient history to tests, Bp Allied has you covered. 

Keep an eye out for part two next month, where I’ll cover the rest of the discipline-specific modules, primarily surrounding physical health, available in Bp Allied for allied health professionals.

If you’d like to learn more about Bp Allied and how it can assist you as an allied health professional, feel free to get in touch. 

Authored by:


Deepika Mukkapati
Support Specialist at Best Practice Software


Phone: 1300 40 11 11 

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