Old vs New Bp Premier Reports – Answering your Frequently Asked Questions

Bp Premier Reports Image

Last month, our Bp Learning team ran a Be In the Know webinar on Bp Premier reports, specifically outlining the change in functionality between the Old Reports and the New Reports. If you missed that webinar, we’ve provided a recording for you to watch below.

We received feedback that while the reception of our new reporting system was generally positive, many users were asking similar questions around how to find functionality that may have moved in the updating of Bp Premier reports.

To assist, we’ve compiled a list of FAQs in this article, which should help you to find functionality in the new Bp Premier reports system. 

Q: Work Done Report – What is the New Report Equivalent?

bp premier reports equivalent report 1

 Q: Fees Taken Report – What is the New Report Equivalent?

Fees Taken Report Heading

Bp Premier Reports Fees Taken Report 

Q: Work Done by Doctor, Day Report, Single – What is the New Report equivalent?

A: The New Report equivalent is the Work Done by Provider by Date Report

Q: GST Taken Report – What is the New Report equivalent?

A: All New Reports contain a separate GST column if there is financial information included within the report. To find the Total GST Taken by your practice, use the Payments – by Account Type (grouped by payment created date) including related services Report, and take note of the GST in Total column.

Q: Banking Report – What is the New Report equivalent?

A: Depending on how you want to group the data, there are three New Reports which offer the equivalent of the Old Banking Report.

The most common New Banking Report is the Banking (grouped by date) using payment created date Report.

Other types of Banking Reports practices can use are:

  • Banking (grouped by bank account) using payment created date
  • Banking (grouped by provider) using payment created date

Q: Which report do I use to find all payments taken on the day?

A: The Daily Takings Report will provide a list of all payments received on a specific day. Reception staff should use the Daily Takings Report to balance cash, cheques, and EFT at the end of the day.

This report lists all the different payment types so you can print this report and use it as a reference when counting your cash and performing EFT settlements.

Bp Premier Reports Daily Takings Report

Q: Which New Report do I run if I want to calculate monthly gross earnings?

A: This depends on whether you pay your providers based on Services performed or Payments received.

If providers are paid based on Services performed, use the Services – by Account Type (grouped by service created) Report.

If providers are paid based on Payments received, use the Payments – by Account Type (grouped by payment created date) – including related services Report.

Q: In the New Payments Report, how do I automatically expand the invoice and service rows (Using the + Symbol) so I don’t need to manually do this when printing my reports?

A: After selecting the New Payments Report, click on the Billing tab of the ‘Choose your Report Parameters’ window.

Bp Premier Reports Report Parameters 

At the bottom right, tick the ‘Expand all Invoice Rows’ and ‘Expand all Service Rows’ checkboxes.

Q: How do I run New Reports so it doesn’t display any patient information?

A: All financial reports have the option to print a ‘Summary’ version which does not display any patient information. Some examples of this are:

  • Services Summary – by Account Type (grouped by service created)
  • Payments Summary – by Account Type (grouped by payment created)

Q: What are the different options for viewing the reports?

A: You can change how you view the report in the Configuration tab of the ‘Choose your Report Parameters’ window.

  • Change the default zoom
  • Change the default grouping
  • Choose to exclude inactive users
  • Include page breaks

Bp Premier Reports Choose Report Parameters

You can also Save this configuration of the report so it’s the same the next time you run it.

Q: Which New Report do I use to find out billings for Workcover?

A: In the Services – by Account Type (grouped by service created) Report, all Account Types are grouped together on the right-hand side of the report. Workcover has a separate column.

Bp Premier Reports Services by Account Type

Q: Which report do I run to see a doctor’s billings for the day?

A: The most common New Report to find doctor’s billings for the day is the Services – by Account Type (grouped by service created).

Bp Premier Reports Services By Account Type 2

You also have the option to group the data by item numbers when using the Services – by Account Type (grouped by service created and item) Report.

Q: Why is the Services Report total more than the Payments Reports?

A: Services relate to invoices generated by doctors, and Payments are made against these Services. Your Total Services will almost always be greater than your Total Payments because you don’t get paid on the day for Bulk-Bill, DVA, Workcover, and Employer/Insurance invoices. Only patients which are invoiced privately generally pay on the day. While you have created services for all patient appointments, not all these services will have a payment initially.

Q: How can I compare Care Plan billings to the Practice’s Total billings?

A: The Services – by Account Type (grouped by service created and item) Report can be used to gather this information. Firstly, you need to run this report for all item numbers to get the Practice’s Total billings.

You’ll then need to run the same report again, except only include the Care Plan item numbers in the Billing tab of the ‘Choose your Report Parameters’ window.

Bp Premier Reports Care Plan Billings

The report will know generate data for only those selected item numbers which you can then compare with your Practice’s Total billings.

Q: How do I generate a report to discover what specific item numbers have been billed?

A: The Services – by Account Type (grouped by service created and item) Report will display all the item numbers that have been invoiced to patients. There are several factors to consider here:

  1. You can choose the default report grouping as either Location, User, or User (Location) in the Configuration tab of the ‘Choose your Report Parameters’ window.Bp Premier Reports Choose Report Parameters 2
  1. You can also select specific item numbers to include in your report in the Billing tab of the ‘Choose your Report Parameters’ window.Choose Report Parameters - Billing

Q: Which report can I run to show how many days a doctor worked during the year?

A: Unfortunately, there are no old reports nor new reports which gives you this information. You can work out how many days a doctor was away using the Days Away by Provider Report. You can also find out the number of patient appointments and patient appointment hours a doctor spent consulting in the Appointment Statistics – Individual Locations Report.

Appointment Statistics

The easiest way to calculate the total number of days worked for a doctor is to put the appointment book on ‘Week View’ and manually count them.

Q: Which report do I use to calculate how much I need to pay my Locums if they get paid 70% of their billings?

A: You can find out the Total Services performed in the Services – by account type (grouped by service created) Report. Simply calculate their total Services and multiple this figure by 0.7.

Services by Account Type

In this example, I would pay Dr Frederick Findacure a total of $1,172.05 * 0.7 = $820.44 for his work on 27 August.

Q: Which report do I use to show all outstanding Medicare claims?

A: The best way to view all outstanding Medicare claims is to navigate to Management > Online Claiming from the Main Screen. All unreconciled batches will appear by default in this window, and you can action any errors and rejections as necessary.

The Online Claiming – Batches including services and payments Report will display a list of all batches within a specified time frame, along with the corresponding services and payments.

Online Claiming Batches

Q: Which report can I use to find which patients didn’t pay on the day?

A: The Debtors (grouped by provider) – aged by Invoice Date report will display your entire list of debtors grouped by provider.

This is a standard aged debtors report which lists all services owing into current, 31-60, 60-90, and 90+ days columns with a separate GST column.

Q: Which report can I run to discover if there have been any unbilled appointments?

A: We recommend that the Practice Manager runs an Appointments (grouped by user) Report to ensure that all patient appointments have a corresponding invoice. This Report specifies the total appointment count in addition to a total invoice count. At the end of the day, these two figures should be equal.

Appointments Grouped By User

Q: Payments are missing from my report. Why?

A: To ensure your reports generate accurate data, it’s paramount that you use the Payment Created Date, not the Payment Date. If you have any payments missing from your report, the most common cause is because you’ve backdated the payment so it isn’t included in the specified time period. You’re also most likely using a Payments report based on the Payment Date and you should use a Payments report based on the Payment Created Date.

When highlighting a report, the report description on the right-hand side will give you a warning if this report shouldn’t be used to pay your doctors (i.e. Reports based on the Payment Date). Please always check to ensure there is no such warning when running your Payment Report to ensure the data is accurate and reliable.

Days Away By Doctor

Q: I can’t seem to find a New Report in the reporting module. How do I go about getting this report into my system?

A: New Bp Premier reports (and updates to existing reports) are included in our monthly Drug Database Updates. Email notifications are sent to practices once they’re available to download from our website. By default, all new reports will not be allocated to users, so you need to perform the following steps:

  1. From the main screen, navigate to Setup > Users.
  2. Select the user you wish to allocate new reports.
  3. Click the Set Reports button in their user window.
  4. Tick the checkbox next to each report you wish to allocate to the user, ensuring you also set the ‘Practitioner Access’ and ‘Locations’ on the right side of the window.

Q: If I pay my providers based on payments received, can I use the Transaction report (grouped by payment created date)? Will this report give the same outcome as Payments by Account Type (grouped by payment created date)?

A: Yes, as long as you are selecting Transaction Report (grouped by payment created date).

These figures will be the same as the figures in the Payments – by Account Type (grouped by payment created date) on the right-side of the report, and will also display information about their associated services on the left-side of the report.A

What if my Bp Premier reports question still hasn’t been answered?

If you have a question about the new Bp Premier reports that we haven’t answered above, please get in touch with us and we’ll do our best to find an answer for you. You can email us at support@bpsoftware.net, or call us on 1300 40 1111.

The Bp Knowledge Base – the Heart of Best Practice Software

knowledge base article hands holding heart

It sounds crazy, but some of our Bp Premier, Bp VIP.net, and Bp Allied users may not know that each of our products has an extensive, up-to-date online Knowledge Base that’s completely free to access! In Bp Premier and Bp VIP.Net, select Help > Online from the menu to go straight to the Bp Knowledge Base for your product version. Bp Allied users can click the Help icon from the Help tab.

The Bp Knowledge Base contains how-to guides, setup tips, and troubleshooting information on a range of topics like COVID patient management, billing, claiming, My Health Record, reports for provider disbursement, and clinical notes and tools.

Below is a short video we’ve created to quickly walk you through everything that our Knowledge Bases offer.

While new users will find our how-to articles useful for getting to know the software, our Knowledge Base articles cover every level of expertise, and every category of user from front desk staff, to healthcare providers, to your Practice’s IT support – who might be the ones that handle your upgrades and database integrations.

Bp Knowledge Base Articles are Updated Every Month

The Bp Knowledge Base features new articles added every month in response to changes in the healthcare environment and direct enquiries from our Bp product users. We’re also constantly improving the way we present our information.

As an example, the online claiming space has undergone a few changes since our first online claiming articles back in 2016, so we’ve completely restructured our claiming guidance into three channel-based walkthroughs:

  • Online claiming for Direct Bill Batching
  • Online claiming for Patient Claiming
  • Online claiming with Tyro and EasyClaim

These ‘walkthrough’ articles are ideal for new users and outline major software functions – from initial configuration, to troubleshooting in several easy steps. New articles are always marked as such on the home page of our Bp Knowledge Base.

Taking Your Feedback On Board

Have you tried using the Bp Knowledge Base and couldn’t find what you were looking for? Had a question you can’t find the answer for?

We encourage you to use the feedback box that appears at the end of every Knowledge Base article for Bp Premier and Bp VIP.net. Just let us know what you couldn’t find, and the documentation team will address your query and update an article or create a new one.

Knowledge Base Testimonials

Here are some of the great things our users have had to say about the Bp Knowledge Base:

“Good, easy to read instructions with photos!”

“Great summary!”

“Very helpful. We had been processing our adjustments and reversals incorrectly, which caused us many problems.”

“Well documented, informative, leaves the end user more aware of Bp software capabilities!”

“This is a very good article and it should help me keep my copy of Best Practice active.”

“The images, the detail, key words are bold, exact words are highlighted, layout is brilliant. Clear and easy to understand!”

“Thankyou, I would never have found this function otherwise.”

“Love the upgrade – A helpful clear article.”

“Simple to understand and follow.”

“Clear and concise. I hate reading extensive system requirements!”

“Clearcut explanation with ease of understanding.”

“Easy to follow, and it worked!”

“Easy to understand format and steps outlined well in the pictures.”

“It actually worked! My previous battles with IT have saddened me.”

We make every effort to ensure that the Bp Knowledge Base is the best that it can be for our users, and our technical writers love feedback. If you would like to provide a comment or assist with anything Bp Knowledge Base related, please do not hesitate to contact us at training@bpsoftware.net.

Authored by:

Jay Rose - Bp Software

Jay Rose
Technical Writer at Best Practice Software

Flexible, Discipline Specific Modules Built-in to Bp Allied for Allied Health Professionals

Mult-discipline pen Bp Allied

Part 2 of 2

Regardless of whether you’re a physiotherapist, exercise physiologist, occupational therapist or any other kind of allied health professional, the range of discipline-specific modules built-in to Bp Allied can help you run your Practice with efficiency and ease. 

Last month, I covered half of the modules available within Bp Allied that are tailored to specific disciplines.

Today I will be talking through the remainder of professions we support in Bp Allied, primarily relating to physical health disciplines. For users who are multi-disciplined, we offer a variety of customisable features to have the software suit your workflow.  

If you haven’t had a chance to read part 1 on discipline-specific modules built-in to Bp Allied for health professionals, you can do so here.


For Physiotherapists:  

The physiotherapist module has unique fields to record the assessment to monitor pain over time and to determine the effectiveness of any intervention. This module comes with distinct templates for SPPATAP notes, pain history and a body chart. Bp Allied also integrates with Physitrack, a popular physio tracking software package.  

Below are some of the fields available to this module on initial install of Bp Allied:  

Medical/Pain History Details: Medical History, Previous Injuries/Trauma, Physical Activity, Medication/Supplements, Ergonomics at work, History of Presenting Problem, Description of Pain, Aggravating and Factors, Signs and Symptoms, Orthopaedic Testing.  

SOATAP: Subjective, Objective, Analysis, Treatment, Analysis of Treatment, Plan.  

Consultation Details: Assessment, ROM, Treatment, Home Rehab, and Further Rx Plan.  

For more information on Bp Allied’s Physiotherapy module, click here. 


For Occupational Therapists: 

The Occupational Therapist module in BP Allied includes Child & Adolescent Developmental History Assessment and Aged Care Assessment and a Rehab Assessment. The consultation fields include the progress, goals, and care plan to assist in surveying your clients’ needs.  

Below are some of the fields available to this module on initial install of Bp Allied:  

History Details: Child/Adolescent Development History, Aged Care Assessment, Rehab Initial Assessment Medical History.  

Consultation Details: Progress, Plan, Referred To, Action/Interventions.  

Care Plan: Problem, Goal, Intervention, Date Achieved.  

For more information on Bp Allied’s Occupational Therapy module, click here. 


For Exercise Physiologists: 

The Exercise Physiologist module comes with the specific physical activity history fields, activity plans/goals, review and injury management, body chart annotations along with the standard personal/medical history fields. Bp Allied also integrates with Physitrack, a popular exercise prescription software package.  

Below are some of the fields available to this module on initial install of Bp Allied:  

History Details: Medical History, Physical activity history, Current exercise levels.  

Injury Management: Sub, Ob, Ag/E, Presentation, Client Goals of Treatment, Exercise Physiologist Goals of Treatment, Treatment Plan.  

Consultation Details: SOAP Notes, Weight, Height, BMI, Hip and Waist Measurement, Hip/Waist ratio, BGL Fasting, HbA1c, Body Fat, Activity Plan, Review Consultation.  

For more information on Bp Allied’s Exercise Physiology module, click here. 


For Massage Therapists: 

The Massage Therapist module comes with the specific features for the massage therapist. The layout includes the fields for Pain History, SOAP Notes, Physical assessment, Muscle strength tests, and comes with the body charts.  

Below are some of the fields available to this module on initial install of Bp Allied:  

Medical and Pain History: Medical History, Previous Injuries/Trauma, Physical Activity, Medical Conditions, Medication, Presenting Symptoms, History of Presenting Problem, Aggravating/Relieving Factors, ROM, Signs and Symptoms, Orthopaedic Testing.  

Assessment: Standing Flexion, Sitting Flexion, Valsalva (Slump), VAT, Homans Sign (DVT), Orthopaedic Tests, Neural Tests, Muscle Strength Test.  

Consultation Details: SOAP Notes, Assessment, Treatment, Home Rehab, and Further Rx Plan, Progress Made.  

For more information on Bp Allied’s Massage Therapist module, click here. 


For Chiropractors: 

The Chiropractor Module has unique fields for chiropractors, including information on patient core stability exercises, McKenzie exercises, trigger points, and cranial nerves.  

Below are some of the fields available to this module on initial install of Bp Allied:  

Complaint History: Chief Complaint Description, MOI – Insidious, Trauma, Character – Sharp/Dull, Duration, Frequency Pattern, Radiation, Aggravating, Cough/Sneeze, Relieving, Previous Occurrences/Treatment/Imaging, Other Complaints.  

Consultation Details: Improvement (%), Progress Notes, Soft Tissue (ART, Graston, Cross Friction), Electro-Stimulation, Acupuncture Notes, Core Stability Exercises, McKenzie Exercises, Shoulder Rehab Exercises, Manipulation.  

Detailed Consultation fields: Reflexes (Left and Right), Upper/Lower  Limb (Light Touch, Sharp/Dull, Vibration, Motor), Other Neurological (Rhomberg’s, Clonus), Cranial Nerves, Hypertonicity/Tenderness, Trigger Points, L/Spine- Pelvis (Left & Right), Shoulder (Left & Right), Knee (Left & Right), Leg Lengths/Scoliosis, T/Spine, C/Spine (Left & Right), Palpation for Pain (Left & Right).  

For more information on Bp Allied’s Chiropractor module, clickhere. 


But Don’t Take Our Word For It… 

We recently discussed the benefits of on-boarding Bp Allied into a multi-disciplinary clinic with Bloomhill Cancer Care, a nurse-led, community-based clinic on Queensland’s Sunshine Coast. Bloomhill offers services such as psychology and counselling, exercise physiology, occupational therapy and a range of holistic and complementary therapies such as acupuncture, lymphoedema management, reflexology and oncology massage. They’ve been operating on Bp Allied for just under two years, and the software’s flexibility and potential for customisation has been of immense benefit to them. You can read about Bloomhill Cancer Care’s experience with Bp Allied here.

I hope the second part of this look at discipline specific modules built-in to Bp Allied has offered an insight into some of the tailored functionality Bp Allied has to offer, as well as the customisation available to get the system to work the way you want it to. From patient notes to care plans, patient history to tests, Bp Allied has you covered. 

If you’d like to learn more about Bp Allied and how it can assist you as an allied health professional, feel free to get in touch with our sales team at sales@bpsoftware.net, or give us a call on 1300 40 1111 if you’re in Australia, or 0800 40 1111 from New Zealand.

Authored by:


Deepika Mukkapati
Support Specialist at Best Practice Software

Bloomhill Cancer Care – A Bp Allied Success Story

Trish Wilson Bloomhill Cancer Care

The Challenge

Prior to the adoption of Bp Allied, Sunshine Coast-based charity Bloomhill Cancer Care had been reliant on an outdated Practice Management System. It had lacked the convenience, functionality and tailored services they required in order to run their survivor/wellness centre smoothly, especially given the diverse range of allied health professionals and specialist oncology nurses that operate at the centre, helping people to live well with cancer.

The most pressing issue with their previous system was a lack of user permissions, and general unreliability when it came to data security. The system, as a whole, was slow, cumbersome, and lacked a lot of general functionality that medical and allied health practices today would expect to be fairly standard.

While the original system did possess a repository for clinical notes, it was quite basic, for example it required attachments of additional notes or typed notifications to amend patient records. Staff would need to print off a list of appointments for each clinician, and notes would then be attached to that. It was the responsibility of a single staff member to handle the booking of appointments. Overall, there was a lot of manual work required for tasks that should ordinarily be handled automatically by one central Practice Management System.

When exploring options to improve their Practice Management System, Bloomhill Cancer Care first investigated whether a version update would provide the functionality they required. However, it was determined that this would largely be a band-aid fix that would not solve many of the underlying shortcomings in the software’s design.

The Practice

Bloomhill Cancer Care opened their doors in 1997 and is a nurse-led, community-based cancer care centre operating as a charity in Buderim, approximately one hour north of Brisbane, on Queensland’s Sunshine Coast. Serving hundreds of clients from all background and all ages, their Practice offers services such as psychology and counselling, exercise physiology, occupational therapy and a range of holistic and complementary therapies such as acupuncture, lymphoedema management, reflexology and oncology massage.

Trish Wilson is the Clinical Services Manager at Bloomhill and her role involves overseeing the clinical team and services provided at Bloomhill. She is responsible for overseeing the quality assurance for the clinical department and is involved in the planning of the Practice’s current and future service offerings.

Bloomhill Cancer Care currently employs 15 staff and consultants on their clinical team, and approximately 10 support staff at the wellness centre.  Bloomhill also runs opportunity shops, which contribute significant funds toward service provision for clients. Community support through donations, monthly giving, bequests and in-kind contributions are also integral for enabling Bloomhill to be there for people with cancer when they need it most.

Selecting and Rolling Out Bp Allied

Bloomhill considered a range of solutions to meet their practice management requirements before ultimately deciding upon Bp Allied, including an update to the existing system. They evaluated proposals from other vendors in their decision making process.

Operating a clinic like Bloomhill Cancer Care, that provides such a wide array of clinical support services, meant they required a Practice Management System that would be able to handle a wide variety of disciplines. It quickly became evident that even though there were numerous options available on the market, many were very light on customisation options, and there weren’t any ‘off-the-shelf’ solutions that fully suited Bloomhill’s requirements.

When asked what prompted Bloomhill to ultimately decide on Bp Allied as their Practice Management System of choice, Trish Wilson said it was primarily due to their first interaction with Bp Allied Account Specialist, Mel Dobell.

“She was incredibly knowledgeable, incredibly helpful and had a solutions-based way of thinking. The ability of Bp Allied to be customised and meet each of our specific requirements was the biggest reason as to why Bp Allied was our final decision.”

As the final decision maker, Trish worked with a project manager and Best Practice Software staff to figure out exactly how the rollout would work. They decided what data they needed Bp Allied to store, which specific functionality was required, and how they could transfer all of their existing client data over to the new software.

“The rollout of Bp Allied met, and actually probably exceeded our expectations…I came in on the weekend to oversee the initial migration of data, but I really didn’t need to be here at all. It all went really smoothly.   The role out of the software was staged and staff were brought on board quickly, with only a few small hitches, which were sorted quickly.”

Since Bp Allied

Since onboarding Bp Allied a little under two years ago, Bloomhill Cancer Care has been thrilled with how it has helped them to streamline their operations and consolidate a range of functions into one product.

While Bloomhill is yet to undertake any formal audit of how Bp Allied has improved their Practice operations, they are certain that many of the features within the software have improved day-to-day operations for staff throughout the Practice. Bp Allied’s robust and intuitive appointment calendar received special mention, as did the comprehensive permissions’ system, allowing Bloomhill to assign varying levels of access to staff with differing roles, something that was completely lacking in their previous software, and an essential requirement for maintaining confidentiality of health information.

The most significant improvement, however, was Bp Allied’s ability to be customised to Bloomhill’s specific needs.

“The customisation has been a huge benefit – what a psychologist needs is completely different to what an exercise physiologist needs. To have a dashboard that caters to what each discipline needs is incredibly beneficial.  An added benefit is that each of the disciplines can access each other’s client notes enhancing our multi-disciplinary and holistic approach. ”

Trish chuckled and mentioned that they’ve customised Bp Allied so specifically to their needs, that in some ways, it doesn’t resemble the standard platform at all. This speaks to how versatile and flexible Bp Allied is, especially for multi-discipline practices. She goes on to say that the usability of Bp Allied rates very highly. Some staff were resistant to the change at first, however, since becoming more familiar with the platform, they are discovering new features and functionality which continues to garner an ever-positive response.

Asked for her final thoughts on Bloomhill’s transition to Bp Allied, Trish had this to say:

“We’re really happy with our relationship with Best Practice Software. We’ve been given great service, we’ve been treated as valued customers and really appreciate that us being a charity was taken into consideration…we’ve had such a great experience with Bp Allied that we’re immediately looking at Bp Premier for when we get our GP clinic up and running!”

 To learn more about Bloomhill Cancer Care, visit https://www.bloomhill.com.au/

To find out more about Bp Allied, to learn how it can assist your clinic or to request a trial, visit https://bpsoftware.net/bp-allied/

Flexible, Discipline Specific Modules Built-in to Bp Allied for Allied Health Professionals

Flexible Allied Health Professionals

Part 1 of 2

Regardless of whether you’re a dietitian, psychologist, physiotherapist, exercise physiologist, or any other kind of allied health professional, modules built-in to Bp Allied for Allied Health Professionals can help you run your Practice with efficiency and ease. 

Bp Allied’s unique modules help you work the way you want to. In addition to the modules themselves, Bp Allied has fully customisable fields and templates. Once you have layouts set up to your preference, entering notes into client files becomes a quick and simple process, saving you time and effort. 

Bp Allied contains a plethora of generic fields such as patient demographics – however in addition to these standard fields, each module comes with specific features unique to that discipline of allied health professional. 

Today I will be talking through some of the professions we support in Bp Allied relating to podiatry, speech, internal and mental health, along with some of the fields and features unique to each allied health professional practicing in these disciplines. For users who are multi-disciplined, we offer a variety of customisable features to have the software suit your workflow.  

This article will be the first of two parts – I’ll be looking at the rest of the discipline-specific modules, primarily surrounding physical health, next month.


For Dietitians & Nutritionists:  

The Dietitians module in Bp Allied comes with specialised fields to record all the initial assessment including Anthropometry, Diabetes history, Diet assessment along with meal plans and goals. Information entered at each consultation can be extrapolated into chart form to see the clients’ progress. 

Below are some of the fields available to this module on initial install of Bp Allied: 

History Fields: Personal and Medical History, Diabetes History, HBGM History, Hypoglycaemia, Pre-Diabetes Education, Complications, Insulin Administration. 

Diet Plan/Weight Management: Breakfast, Morning Tea, Lunch, Afternoon Tea, Dinner, Dessert/Supper, Diet/Weight History, Medical History, Social/Physical Activity. 

Consultation Fields: Education Notes, Action Plan, Height, Weight, BMI, Body Fat, Body Water, Fat Mass, Waist/Hip Ratio. 

For more information on Bp Allied’s Dietitian & Nutritionist module, click here.


For Psychologists: 

The psychologist module includes fields for DASS 21, DASS 42, K10, MMSE, HoNOS, and BPRS tests so you can review patient scores at a glance. 

Below are the some of the fields available to this module on initial install of Bp Allied: 

History Fields: Psychiatric Diagnosis, Medical History, Suicidality, Medication, Medical Conditions, Hospital Admissions, Health Issues, Physical Activity, Supplements, and more personal history fields. 

Consultation Fields: Comments, Treatment Plan, Referred To, Tools Used. 

Tests:  HoNOS, K10, MMSE, BPRS, DASS (21), DASS (42) 

For more information on Bp Allied’s Psychologist module, click here.


For Speech Pathologists: 

The Speech Pathologist module comes with a variety of unique fields to record patient background information including, family/medical/social history, developmental milestones and perceived areas of communication difficulty. In addition to this Bp Allied has fields for Assessment information such as clinical evaluation of language fundamentals, oromotor, speech, fluency, phonological awareness, etc. 

Below are some of the fields available to this module on initial install of Bp Allied: 

Medical/Family History: Recurrent Ear Infections, Major Illness, Hearing Checked, People Living at Home, Family History of Communication Problems. 

Assessment Fields: Conversational Sample with Ratings, Types of Stutter, Severity rating, Lip Assessment, Tongue Assessment, Palate Assessment, Uvula, Interpretation. 

Consultation Fields: Goals, Goal Progress, Home Practice. 

For more information on Bp Allied’s Speech Pathology module, click here.


For Diabetes Educators: 

The Diabetes module in Bp Allied comes with distinct fields for the results of biochemistry tests such as blood glucose. It moreover incorporates areas for your patient’s understanding of diabetes, their self-BGL monitoring progress, and an education programme. 

Below are some of the fields you get specific to this module on initial install of Bp Allied: 

History details: Diabetes History, Recent Complications Check, Provider Visits Risk Factor History, Foot Assessment, Patient’s Knowledge of Diabetes, Living Arrangements, Literacy, Alcohol Consumption, Smoking History, Additional Social History. 

Assessment: Blood Pressure, Current/ Recommended, Physical Activity, Self BGL Monitoring, Body Measurements. 

Biochemistry Tests: Blood Lipids, Vitamin Levels, Glucose Tolerance Test. 

For more information on Bp Allied’s Diabetes Education module, click here.


For Podiatrists: 

The Podiatrist Module comes with unique assessment fields that include diabetes history, physical assessment, Muscle strength tests, Neurovascular Foot Assessment, Neurological assessment, and Foot charts are available in the module. Bp Allied also integrates with Physitrack, a popular podiatry software package. 

Below are some of the fields available to this module on initial install of Bp Allied: 

History Details: Medical History, Previous Injuries/trauma, Medication, Pain History, Signs and symptoms, Aggregative and Relieving factors, Diabetes History, Past Rick factor history for Diabetes, Social History. 

Assessments: Physical Assessment, Muscle Strength Test. Neurovascular Foot assessment, Neurological assessment, Diabetic Risk Classifications. 

Consultation Fields: SOATAP Notes, ROM, Treatment, Home Raheb & Further Rx Plan.

For more information on Bp Allied’s Podiatry module, click here.


We hope this overview has offered an insight into some of the modules built-in to Bp Allied for Allied Health Professionals, as well as customisation to get the system to work the way you want to work. From patient notes to care plans, patient history to tests, Bp Allied has you covered. 

Keep an eye out for part two next month, where I’ll cover the rest of the discipline-specific modules, primarily surrounding physical health, available in Bp Allied for allied health professionals.

If you’d like to learn more about Bp Allied and how it can assist you as an allied health professional, feel free to get in touch. 

Authored by:


Deepika Mukkapati
Support Specialist at Best Practice Software

Website: www.bpsoftware.net
Email: support@bpsoftware.net  

Phone: 1300 40 11 11 

Bp Allied – Version 7 SP1 Is Almost Here and it Packs a Punch!

Bp Allied Version 7

Our Bp Allied team has just started beta testing Version 7 SP1, so it won’t be long until it’s available for all of our customers as a public release! Version 7 SP1 focuses on adding product enhancements requested by our customers and other small improvements – with the main features being integration with both Zoom and Xero.

Zoom Integration for Telehealth Appointments

COVID-19’s significant and ongoing impact on day-to-day routines has seen Zoom gain immense popularity. This exciting new integration will allow you to create and manage your Zoom meetings from within the appointment book, enabling straightforward telehealth consultations within Bp Allied. Practices will also be able to easily send an SMS or email with the appointment details directly to clients, for simple communication.

Xero Integration Upgrade

Xero has published new upgrades to their API connections, therefore in turn, we have updated our integration with Xero as well. This will ensure more secure authentication when communicating with Xero, as well as updating the management and processing of payments – an example being that Overpayments and Prepayments will now be clearly identified from standard payments.

Referral Enhancements

Our referral functionality has been updated to allow the calculation of expiry dates based on the referral date for DVA referrals. We have also changed the layout of the referral card, making it easier to read, as the last few releases have introduced a number of new fields into the referral form.

Below is a preview of the new referral form that you can expect to see once SP1 goes live.

 Permission to Customise Client Details

We’re excited to share that a feature frequently requested by our customers has now been added! New permissions levels have been added to allow Practices to manage which users can customise Client Details.

The full details of Bp Allied’s Version 7 SP1 release will be published on our Knowledge Base when the update is finalised and available for download.

Managing Appointment Flow for COVID-19 Patients

Amid the COVID-19 pandemic, front-line primary care services are facing an unprecedented surge in demand for services and patient care.  Managing this demand may feel like quite an undertaking for you and your Practice, however effective utilisation of your clinic’s Appointment Book may assist in Practice planning and forecasting of demand.

Appointment Book – Dedicated Resource Column

By creating a Resource column with a label such as ‘COVID-19’ in your Appointment Book, your Practice will be able to easily identify potentially infected patients at a glance. This method is also highly effective when creating ‘Fever Clinics’ in your Practice. A Resource column can be easily created by adding a new user to your Practice, selecting the ‘Resource’ user type, and ensuring the ‘Has Appointments’ option is selected. To enact this, book all appropriate patients into this column in your Appointment Book, then other practitioners in your clinic will be able to start consults and finalise visits for billings to be processed.  

Strengths and Weaknesses

  • Easily view demand per day by viewing the number of appointments in the column
  • Highly beneficial when creating a Fever Clinic in your Practice
  • Can be difficult to ascertain historic demand if Practices transfer appointments into their column for billing when finalising visits

Using Appointment Types

One other method of managing and measuring appointment flow within your Practice is to utilise specific appointment types when booking patients.  As part of the March 2020 revision data update, new item numbers for Medicare telehealth and telephone consults were added to Bp Premier, as well as a new appointment type named Telephone Appointment. 

Using this functionality in conjunction with the Telehealth Appointment type, and creation of a custom COVID-19 appointment type, are in-built features which could help your Practice identify at-risk patients.

Another Bp Premier feature that will provide additional insight is the running of reports from the Appointments category.  This report will show historical trends in demand, including peaks and troughs for each appointment type, which could be useful for anticipating future trends in demand.  Custom appointment types can be added by accessing your Configuration settings, which are located within the Lists component.

Pros and Cons

  • Easily identify trends in historic demand per day by running an Appointments report
  • Avoid overbooking practitioners by booking patients directly into their usual sessions in the Appointment Book
  • May be challenging to accurately triage over the phone
  • May be challenging to ensure consistency amongst a large team when booking these appointment types

These are just two methods that may assist you in monitoring the flow of patients through your practice during these unprecedented times.  For information or more ideas on workflows, access the Knowledge Base from within Bp Premier and search for ‘COVID-19’.

Authored by:
Rebecca Bland
Training & Deployment Specialist at Best Practice Software

Bp Allied: Assisting Practices With Navigating COVID-19

Globally, we are all facing unprecedented times in an ever-evolving situation due to COVID-19.  Our healthcare system will be placed under immense pressure over the course of this time and many of your clients will be seeking ongoing support from your practice due to new and pre-existing conditions or mental health issues arising from the anxiety surrounding COVID-19.

Here at Best Practice, all our staff are now working from home to ensure our business can continue to support you during this busy period.  You may also be considering moving your staff to a work from home situation or a change in normal working structure to deal with this extraordinary time.  These changes will bring challenges.

However, Bp Allied is able to assist you to alleviate the stress in this transition. We’ve gathered a few hints and tips to help you navigate your practice through these difficult times.

Transitioning to a Hosted Environment

Bp Allied Fully Hosted is the perfect solution for any practice wishing to work in different locations while maintaining a single database and an overview of the entire practice.   For our customers currently hosting BP Allied internally, you may wish to consider transitioning to our fully hosted service to give you more flexibility in work locations. 

Bp Allied Fully Hosted Subscription benefits:

  • Allows staff to access Bp Allied from their home computers or other remote location;*
  • Suitable for Windows and Mac;
  • Backups every 30 minutes;
  • Secure Australian Servers; and
  • Support and Upgrades readily available.

* A suitable internet connection is required.

If you’d like to discuss moving to a Fully Hosted environment please call our Sales Team on 1300 40 1111, Option 3, then Option 2.

 Telehealth Appointments

Telehealth will be a crucial tool in maintaining client appointments for those that are isolated.  Click here to download a short PDF on how to use Zoom with Bp Allied.

For our customers taking advantage of Physitrack, a reminder that Physitrack has an inbuilt Telehealth service.  Telehealth video calls are completely free with Physitrack until 13th April 2020, so now is a great time to sign up.

Bp Allied users get access to Physitrack at a greatly reduced price of only $8.99 p/m (regular subscriptions are $13.99 p/m). If you’d like to know more about Physitrack visit www.physitrack.com

 Online Appointment Bookings

Taking advantage of our HealthSite Integration to allow clients to book their own appointments will significantly reduce administration time for your practice.  Healthsite seamlessly connects to Bp Allied to allow your clients to book a real-time appointment with your practice 24 hours a day. 

Healthsite are generously giving our Bp Allied customers three months free access to their online booking service until 31st March 2020. 

Visit  www.healthsite.com.au or phone 03 9592 8986 for more information. 

SMS or Email Communications

You may be required to communicate certain information to your clients regarding a change in working hours, office structure or other notices concerning COVID-19.   Appointment Reminders are a great way to provide this information, to create a new SMS or Email template within Bp Allied, go to Data Maintenance > Reminder Templates.

Medicare Online Claiming

Our development team have rushed out the latest COVID-19 MBS Items for use with Bp Allied.  These items cover patients who have been diagnosed with COVID-19 virus but are not in hospital or patients who have been required to isolate themselves in quarantine.  Bp Allied customers wishing to utilise these MBS Item codes will need to follow the instructions in a PDF here to update the included MBS Item list.

We welcome you to join our discussion forum and share any other hints or tips in managing your practice with your colleagues. 

All the Best!

Authored by:


Melissa Dobell
Account Specialist at Best Practice Software

Physitrack: Engaging Patients Through Smart Technology


Home exercise programs often form a fundamental part of patient treatment plans for good reason. Studies show they can help increase muscle strength, improve physical function and prevent the need for surgical intervention. They’ve also been shown to improve patients’ quality of life, glycemic control and weight. Yet the effectiveness of the programs, and the impact they have on treatment outcomes, is almost wholly dependent on how well patients adhere to them. 

Until recently, to prescribe home exercise programs, allied health practitioners had no choice other than to give patients paper handouts carrying printed instructions and either stick figures, or at best, grainy photos.

While these can be adequate for explaining basic exercises, they’re limited in their ability to explain the correct technique for more complex exercises. They also frequently prove inadequate where patients have a limited understanding of exercise techniques in general.

Exercise drawings

Another significant drawback of these traditional home exercise prescription methods is the lack of insight into patient adherence, progress, pain experienced during exercises or other, more specific feedback.

Not having this insight prevents practitioners from being able to adjust a patient’s exercise program should it be proving too easy or hard, or collect valuable outcomes data for payers like WorkCover or the TAC.

Physitrack, one of Bp Allied’s latest integration partners, is changing this with their comprehensive patient engagement solution.

Already used by 40,000+ practitioners and over 4 million patients, Physitrack lets practitioners prescribe crystal-clear exercise programs, track patient outcomes in real-time, educate patients and have secure Telehealth video calls.

Exercise Prescription: Choose from over 4,300 clinically validated, fully narrated exercise videos recorded in Ultra HD to build your own exercise program in seconds. Alternatively, upload your own exercise videos or photos to make your Physitrack library your own.

Outcomes Tracking: Track your patients’ compliance and pain scores / RPE in real-time thanks to the free PhysiApp patient app. Always know how your patients are tracking to have more meaningful conversation with them and keep them on track. Choose from 60+ clinical outcome measures and assign them to your patients. Reminders keep your patients on track and motivated.

Patient Education: Educate your patients and help them manage their condition with clear and engaging educational content. Upload your own patient leaflets or other content and share with your patients through the PhysiApp patient app, great for marketing purposes as well.

Secure Telehealth: Schedule consultations via Telehealth video calls and engage your patients remotely. Includes secure messaging and crystal-clear video calling powered by Dolby. Includes screen sharing and live exercise video streaming to educate patients remotely about correct exercise technique.

Thanks to the integration with Physitrack, BP Allied users can open their patient information from their Bp Allied screen directly into Physitrack. Uploading an exercise program from Physitrack into Bp Allied is extremely easy as well.

For more details see http://kb.bpsoftware.net/bpallied/physitrack_integration.htm.

Bp Allied users subscribe to Physitrack at only $8.99p/m (normally $13.99).

Note: does your clinic have 10+ users? Contact us for a group account.

Best Practice releases Bp Allied V6

Today we are proud to launch the Version 6 release for Bp Allied users, tailored specifically for allied health medical professionals in Australia and New Zealand.

A range of major enhancements have been implemented into the software including new and improved private health claiming through Bp’s partnership with Tyro HealthPoint.
Bp’s General Manager of Innovation & Development John Rayfield said he was pleased with the developments and progress leading up to the impending release date for Bp Allied users.

“The Bp Allied V6 release is packed full of enhancements which our development team have been working hard towards,”

“Our goal here at Best Practice is to make every user experience enjoyable and as seamless as possible through our continual evolution in producing cutting edge software.” Mr Rayfield said. “Allied health professionals will find the new release of Bp Allied will greatly improve efficiencies in their Practices”.

Other major functionalities include:
• Financial enhancements, including Medicare and DVA claiming
• Integration with popular financial software Xero
• SMS messaging functionality with Bp SMS

Current and new users of Bp Allied can receive free training on the new features through the Bp Allied V6 Masterclass – a free one hour webinar, with sessions at 9am and 3pm on Thursday 27h September.

For more information visit Best Practice Software’s website . All live Bp Masterclass content will be recorded and saved to Bp’s website. To view this content visit here.

Anyone working in the allied health field wanting more details on Bp Allied V6 can contact the Best Practice sales team by emailing sales@bpsoftware.net, phoning 1300 40 1111 in Australia or 0800 40 1111 in New Zealand (Option 3, then Option 2) or visiting the website.