Terms of Use

Terms of Use

This website is owned and operated by Best Practice Software Pty Ltd, ACN 104 808 988, and contains information and material from Best Practice Software and its related companies. Your access to and use of the information, materials, products and services provided on this website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained on this website, which we’ll refer to as the ‘Terms’. Your use of this site will mean you accept these Terms. If you do not agree to these Terms, do not use this website.

We may revise these Terms at any time by updating the information on this page, and your use afterwards signifies your acceptance of the changed Terms. Please check these Terms periodically for changes.

Intellectual Property Rights

Our name, tagline, theme and logos are registered trademarks and may not be used without the written consent of our Chief Corporate Officer. You agree that all the materials displayed on or available through this website, including without limitation any and all names, logos, theme, tagline, data, information, and graphics displayed on or available from this website are protected by copyright, trademark and other intellectual property laws and are available for your personal use and viewing only. In connection with using and viewing this website, you are permitted to temporarily download one copy of the materials posted on this website onto a single computer for your personal, non-commercial use only. This means you cannot use this information for any purpose other than for the reason it was provided.

You must not copy, download, modify, change, alter, publish, broadcast, distribute, sell, loan or transfer any such materials unless expressly provided for in these Terms or with our express written permission. All rights not expressly granted herein are reserved. Downloading of any data, information, images or content from this website does not transfer any right or ownership of such data, information, images or content to you and such data, information, images or content may be used solely in accordance with these Terms. All copyright and other proprietary notices contained in downloadable materials must be retained.

Links to Other Websites

Links to websites other than this one are provided for your convenience. These websites are not controlled or managed by Best Practice Software and we cannot be responsible for the content, accuracy or currency of the information or other material on these other websites. Unless expressly stated on this website, the provision of a link to an external website does not constitute an endorsement or approval of that website or any of the products or services on that website. You should seek independent expert advice if you have any concerns regarding what services, products or solutions may be suitable for you. We will not be liable for any damages or injury arising from your access to such sites or content. If you choose to leave the Best Practice Software website via links to other unaffiliated sites, including those of advertisers, we are not responsible for the privacy practices of those sites.

You must obtain the written permission of our Chief Corporate Officer to create any hyperlinks within our website.

Our Privacy Policy is available for viewing on this website. Before disclosing your personal information or using any other website, we recommend that you examine the privacy policies as well as the terms and conditions of that specific website, as these may differ from our own.

Limitations on Use of Site

You agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of our website, and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure or networks. In addition, you agree that you will not use any device or manual process to monitor or copy our web pages or the content contained herein, without our written permission of our Chief Operating Officer. Such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this site.

Limitation of Liability

Best Practice Software makes no representations or warranties as to the availability, accuracy, completeness or timeliness of any information contained on this site. Like any written materials, the information provided on this site may be out of date over time, and we have no obligation to correct or update any content or information on this site. We may make changes to or improvements in product, pricing, service or downloadable content on this site at any time without notice, and we reserve the right to alter or delete content and information from this site at any time. All our website content is provided “as is” without any warranties of any kind, either express or implied, including but not limited to the implied warranties as to title, freedom from encumbrance, satisfactory quality, merchantability, fitness for a particular purpose, or non-infringement, all of which are expressly disclaimed to the extent permissible by law. Neither Best Practice Software nor any related company nor any party involved in creating, producing, delivering, updating or maintaining this site will be liable for your use of or reliance on content contained on this site under any circumstances, including negligence, breach of statutory duty and misrepresentation (excluding fraudulent misrepresentation). This disclaimer does not apply to the use of our medical software, which is governed by user agreement to our End User Licence Agreement. We are not liable for any injury or any direct, indirect, special, exemplary, incidental, consequential, punitive or other damages, loss of savings, business opportunities, revenue and profit and damage to goodwill arising out of content on this website, even if Best Practice Software is informed of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or consequential damages, so the above limitation may not apply to you. In no event shall Best Practice Software’s total liability to you for all damages, losses and causes of action arising from or related to this website (whether in contract, tort, including negligence and breach of statutory duty or otherwise) exceed the amount paid by you, if any, for accessing this website.


This site may provide you with the ability to provide and use site reference details, usernames, passwords or other codes or devices to gain access to restricted portions of this site. The content contained in such restricted areas is confidential, and is provided to you for such purposes as reviewing subscription details or the availability of data or program updates. We reserve the right to prohibit the use of such access codes on your behalf by third parties to prevent fraud or uses that interfere with our site’s operation or integrity.

Applicable Laws

Although this website is accessible worldwide, content is intended only for residents of Australia and New Zealand. Nothing on this website should be interpreted as a promotion or solicitation for any product or service of any nature that is not authorised by the laws and regulations of the country where you are located. For residents of Australia, these Terms shall be governed by and construed in accordance with the laws of Queensland, Australia.

Our Privacy Policy

We regard your privacy as important. For more detailed information on how we collect and process your personal information, please refer to our Privacy Policy.

Our Refund Policy

If any software purchased from this website is faulty, damaged or not fit for its usual purpose please contact our Software Support team.

Except where required under Australian Consumer Law or other applicable consumer protection laws or regulations in the regions in which we operate:

  • our software is not eligible for return;
  • we do not provide refunds;
  • we do not exchange software due to copyright and licensing restrictions;
  • we will not be responsible for the costs of returning software to us.

If you are eligible for a refund under Australian Consumer Law or other applicable consumer protection laws or regulations in the regions in which we operate, you will need to return the software to us first. The refund will be made to the original method of payment.

Changes to These Terms

We reserve the right to amend, modify, add, delete and make corrections to the website at any time without notice.


The team at Best Practice Software want our Forum to be a friendly community. We welcome an open dialogue with our customers, users and friends, and we do not discriminate against any views.

In order to ensure our page is friendly and welcoming for all visitors, we do moderate where needed. We ask that when contributing your views to the Bp Forum, you ensure that you:

  • Do not post anything that may be considered prejudicial, racist, off-topic, inflammatory, repetitive, vexatious, offensive or otherwise inappropriate. It is not acceptable to post comments that are likely to offend others, including references to an individual’s race, age, gender, sexuality, political leaning, religion or disability, and it is unnecessary to post repeat comments.
  • Do not swear, or use otherwise offensive language. We want everyone to be comfortable visiting this Forum to get the important information we try to provide and enjoy this online community.
  • Do not harass or make personal attacks against other users. Please be respectful of others and their opinions – even if you don’t agree. It is not acceptable to harass, abuse or threaten other visitors to this site.
  • Do not reveal any personal or sensitive information about others on this page. Please remember these sensitivities before you post, and remember never to post private information including email addresses, phone numbers or home addresses on the public wall.
  • Do not re-post other people’s appeals, requests or offers, or anything else that could be considered spam or commercial in nature. It is not acceptable to promote anything that may constitute spam, including business and commercial interests outside of Best Practice Software, solicitations, advertisements or endorsements of any other business, including links to any other websites or pages we haven’t approved.
  • Report any offensive material on this Forum directly to our moderator(s).

How we’ll moderate our Forum:

If you don’t adhere to our guidelines above, or if we reasonably suspect postings from fictitious or anonymous sources – particularly from anyone purporting to represent Best Practice Software – we will moderate and potentially remove your comment. The only official messages and comments on this Forum from Best Practice Software will appear from our verified team members. Users found to be repeatedly engaging in any activity mentioned above may be banned from this Forum. We may remove comments and take any discussion ‘offline’ or into a private message if we believe that the content is personal in nature, is affecting the enjoyment of the page for other visitors or breaching any commercial in confidence arrangement. If we receive any request for customer support of our software products on our Forum, or if any technical query is posted and unresolved for a period of time we choose, we will always redirect those queries through our approved Customer Support mechanisms.

If you post anything on the Forum – which might include any ideas, information, concepts, designs, methods, know-how, or techniques – you grant us a worldwide, royalty-free, non-exclusive, perpetual and irrevocable license to use, copy, modify, sublicense (through multiple tiers) and otherwise exploit this feedback for any purpose, without any restriction or obligation to you based on intellectual property rights or otherwise

By following these simple guidelines, you will help make our jobs easier and allow us to focus on keeping our customers and users connected, informed and up to date.