How 2020 Updates to Australian MBS Items May Impact Bp Premier Customers

Bulk Billing Changes - Update to MBS Items in Bp Premier

From 1 January 2020, the rural classification system used to determine eligibility for Bulk Billing Incentives will change, resulting in MBS Item updates in Bp Premier. Bulk Billing Incentives encourage medical practitioners to provide bulk billed services to vulnerable patient groups, such as people with concession cards and children under 16 years of age in rural and remote areas.

The Modified Monash Model (MMM) 2019 has been updated to align with the latest available census data (2016).

The model was developed to better target health workforce programs to attract health professionals to more remote and smaller communities. The MMM classifies metropolitan, regional, rural and remote areas according to geographical remoteness, as defined by the Australian Bureau of Statistics (ABS), and town size.

This may impact practices who use the MBS Bulk Billing Incentives 10991, 64991 and 74991.

If a practice believes their classification may have changed, follow these steps;

1) Open this link: https://www.health.gov.au/resources/apps-and-tools/health-workforce-locator/health-workforce-locator

2) Click on the Modified Monash Model 2019 box

3) Click on “Find Address and add your practices address” and add your address

4) Search your location.  Information will be visible advising your practices MMM region

Action if Your Practice Has Been Reclassified

If a practice has been reclassified and is not considered Rural or Remote (MMM 2 to 7), they will need to untick the ‘Rural/Remote Area’ checkbox in Setup > Practice details in Bp Premier.

Update to MBS Items in Bp Premier

For further information on the modified Monash Model or Rural Bulk Billing Incentives, please view the attachments below or visit https://www.health.gov.au.

Modified Monash Model
Modified Monash Model Fact Sheet
Rural Bulk Billing Incentives
Bulk Billing Incentive Fact Sheet

New Dietary Education Sheets Added to Bp Premiere by Nutrition Plus

Dietary Education Sheets Added to Bp Premier

We’re excited to announce that our newest partner, Nutrition Plus Enterprises, has provided Bp Premier users with complimentary access to over 150 new dietary education fact sheets to benefit patients. 

Nutrition Plus is a team of dietitians who specialise in reproductive conditions, fertility, pregnancy, postpartum and paediatrics.

Dietitian and company founder, Melanie McGrice said, “for years the media has been asking health professionals what Australians could be doing about the rising rates of obesity, the diabetes epidemic and the soaring rates of food allergies. Now I have an answer!  Research has found that the food men and women eat leading up to conception, during pregnancy and breastfeeding, and what is fed to their little one in the first few years of life, all impact genetic programming.  By helping people to eat well during this 1000-day period, we can finally start reining in the tsunami of chronic disease.”

Unfortunately, many people eat worse than ever during this important time.  “The stress of trying to conceive or of being pregnant can cause people to turn to emotional eating,” McGrice explains.  Furthermore, lethargy and nausea caused by hormonal fluctuations when taking IVF medications or pregnancy can cause people to turn to highly processed, nutrient-poor junk foods.  “People think that if they’re taking a pregnancy supplement, they’ve got nutrition covered.  Supplements are there to complement a healthy diet, not to replace it”.

As part of their service offering, Nutrition Plus run free quarterly webinars focused on nutrition for fertility, pregnancy and postpartum care.  The next webinar in February 2020 will focus on the management of IBS during pregnancy.  Perth Dietitian, Christie Austine-Hore, who will be presenting the webinar explained, “rates of IBS increase during pregnancy, which can cause expectant mothers to cut out essential food groups and compromise their pregnancy nutrition.”

With over thirty specialised dietitians around Australia and New Zealand (and growing), their dietitians are the most qualified professionals to see when it comes to providing nutritional advice relating to fertility or pregnancy.  Nutrition Plus dietitians provide workshops, online programs and personalised consultations for patients who are trying to conceive, are pregnant or experiencing postpartum.

For more information see www.nutritionplus.com.au or to save a complimentary seat for the upcoming webinar, see www.melaniemcgrice.com/webinar7. Please note that spots are limited, so book early to ensure you don’t miss out.

Dietary Education Sheets Added to Bp Premier - Preview

Bp Premier Jade Service Pack 2 Update Released

Bp Premier Jade Service Pack 2 Update

We’re excited to announce that Bp Premier Jade Service Pack 2 has been released, which features numerous fixes and newly added functionality. Downloading and installing this update will help ensure your access to the most up to date program features and user functionality. This important update continues to provide Practices with more security and control over third-party vendor software solutions accessing your Bp Premier database. Third-party vendors are still being onboarded to the Bp Partner Network so Practices can grant access to their database via the configuration screen within Bp Premier.

The following additional improvements were made as part of this update:

  • Resolution of the freezing that occurred when Practices downloaded more than 100 SMS replies
  • Various improvements to reduce fatal memory-related errors throughout the software
  • The Patient Sex field was renamed to Birth Sex and expanded to include Gender Identity and Pronouns fields
  • Clinical enhancements to the INR Manager that shows who entered the information; Cervical screening summary text has more clarity; and Respiratory Function information includes Change reversibility
  • The issue of antenatal notes being removed from Today’s notes has been resolved
  • Improvements to the third-party integrations screen including setup, searching and general performance
  • New Nutrition Plus patient education icon and fact sheets within the Patient Education materials screen
  • Integration with the Best Health App

Action required:

You will need to download this program update in order to apply it to your version of the software. Download the Jade Service Pack 2 Program Update, selecting Resources / Bp Premier Downloads from the top menu. Expand the Program Updates Heading. Click on the Download button to start downloading the Update.
Please note the following prerequisites:

  • Bp Premier Summit or newer
  • July 2019 data update

Update instructions and release notes should be reviewed prior to installation and can be found here.

Please note, versions prior to Jade Service Pack 1 version 1.10.1.886 will be phased out by 30th June 2020. With the public release of Bp Premier Jade Service Pack 2, Best Practice Software will be ceasing support of all versions prior to Jade Service Pack 1 1.10.1.886 from 30th June 2020.

Support is available:
For further information or advice on this notification, contact our Software Support team on 1300 40 1111 (in Australia), or 0800 40 1111 (in New Zealand), selecting Bp General Products at the menu.

Best Practice named a Finalist in the ACS Digital Disruptors Awards

Best Practice Software has been announced as a Finalist in the 2019 Skills Transformation of Work Teams (Small) Category in the Australian Computer Society Digital Disruptors Awards.

The ACS Digital Disruptors Awards showcase the leadership, creativity and innovation of Australia’s ICT sector and has witnessed a 32% increase in nominations since 2017.

Best Practice Software’s General Manager of Innovation and Development, John Rayfield said he was delighted that the Best Practice Team who have been working on the Best Health App have been recognised for their efforts to date.

“We have been told that one of the ACS’ key priorities as the professional association for the ICT sector is to recognise excellence and to raise the standards and professionalism across the industry, so we’re delighted that our Best Health App team have been named Finalists” said John.  “We have some big plans for the future of our Best Health App, so to be recognised at this early stage by the ACS only encourages us to continue to innovate and deliver leading health care experiences to our Bp Premier customers and their patients”.

The Digital Disruptors Awards will be announced at the conclusion of the Reimagination Thought Leaders’ Summit in Melbourne on 4th December 2019.   “We are very proud of our Development Team who have worked so hard on our Best Health App and have fingers crossed for a positive result at the Awards”.

Talking to the right Team Bp member is now easier

When you phone Best Practice from today you’ll notice some changes designed to get you to the right person quickly and easily.

In Australia, the new Interactive Voice Response recording will begin by asking if you would like to speak to someone in:

  • Software Support (Option 1)
  • Sales and General Enquiries (Option 2)
  • Product Training (Option 3)
  • Commercial Partnership (Option 4)

If you choose Option 1 (Software Support) or Option 2 (Sales and General Enquiries) you will be asked which product you use:

  • Bp Premier (Option 1)
  • Bp Allied (Option 2)
  • Bp VIP.net (Option 3)
  • VIP Gold (Option 4)

If you’re phoning for Bp Premier Software Support, further options will include whether you are calling regarding:

  • an existing enquiry (Option 1)
  • or new enquiry (Option 2).

If you choose Option 3 (Product Training) or Option 4 (Commercial Partnership) it will go straight through to someone who can help you.

Similar options are available for our New Zealand callers.

Please keep this handy and distribute to any of your team members who call us.

Bp’s Jessica White features on national Panel

At this week’s Health Informatics Conference, presented by the Health Informatics Society of Australia, Best Practice Software’s Jessica White was part of the Panel “You can’t ask that! – Demystifying the digital health industry”.

Emma Hossack, CEO of the Medical Software Industry Association said it was great to have Jessica on the Panel.   “The MSIA gives it thanks to Best Practice for its involvement with the HIC 2019 Panel “You Cant Ask That!” said Emma.

Lorraine Pyefinch, Secretary of MSIA and Acting COO of Best Practice said it was a great session.  “It was great to have so many of Australia’s health software industry leaders on the one panel explaining why it’s all worthwhile and having a candid discussion about the expenditure, business models, access to data, lessons learned & beauty of health software” Lorraine said.

“Jessica White, Bp’s Manager Commercial & Customer Enablement sat next to CEO of MD and Harry Nespolen President RACGP. Others included the Chair of the ADHA, Elizabeth Deveny and  Paul Naismith CEO of Fred IT. There was no Chatham House Rules and the questions were frank and fearless” Lorraine added.

“Questions posed to the panel included “MyHealth record – what’s the point? Will it ever be useful?”, “Why are the user interfaces of our clinical systems so appalling (cognitive load, difficult to navigate) – to which Dr Nespolen said he liked his Bp Premier system; and other panel members defended the industry and raised the question of more training for practitioners.

Moderator Emma Hossack CEO of MSIA (who will be doing a repeat at the Bp Premier Summit 2020, to be held in May in Brisbane), fielded questions like ‘When the MHR gets hacked, what do I tell my patients?” and “How can we educate clinicians to embrace the efficiencies of technology.”

“All in all the answers showed that, on balance, Australia is punching beyond its weight in digital health, and industry and clinicians are not looking to the government for answers. In the spirit of Best Practice, they are going their own way to make Australia’s health system best in the world” said Lorraine.

Best Practice Software evolves

When Dr Frank and Lorraine Pyefinch began Best Practice Software in Bundaberg in 2004 with a handful of team members, little did they know that it would grow to be an international medical software company with over 150 team members, developing not only General Practice software, but also Allied Health and Specialist software.

Best Practice has undertaken another step in its evolution today, with Lorraine Pyefinch becoming Acting Chief Operating Officer, as COO Craig Hodges leaves Bp to commence work in a new leadership role in public health governance, where he’ll pursue career interests in corporate and board governance, and the Queensland public primary health care sector.

Lorraine said she and Frank supported Craig’s decision and thanked him for his enormous contribution. “We really appreciate Craig’s professional expertise in helping grow the business over the past 7 years” Lorraine said. “I will be taking on the role of Acting COO in the interim while we take our time to recruit the person with the right skills, qualifications, and experience, ideally in our Bundaberg Operations Hub”.

Best Practice’s Operations Hub was purpose-built in Bundaberg in April 2013 – the most sophisticated “nerve centre” dedicated to Medical Information Technology in the nation – and grew its team into a New Zealand Operations Centre in Hamilton; a modern Support Centre in Sydney; and a Business Centre in Brisbane.

Craig Hodges has overseen major growth at Best Practice Software, which was awarded Business of the Year in May this year at the Bundaberg and Districts’ Chambers of Commerce Business Excellence Awards.

“I’m very appreciative for the opportunities provided to me at Best Practice Software, and I’m very proud of my team’s efforts in building a world-class medical technology business – with its registered office and major operations centre based here in Bundaberg”.

Ruby SP1 version released for Bp VIP.net users

Team Bp is proud to launch the Ruby SP1 release for Bp VIP.net users today, tailored specifically for specialist medical professionals in Australia and New Zealand.

A range of enhancements have been implemented into the software, with a focus on improved stability and performance.

Our General Manager of Innovation & Development John Rayfield said he was pleased with the new release of Bp VIP.net.

“The Bp Vip.net Ruby SP1 release focuses on continual improvements in the financial areas of the system, platform stability and performance – basically speeding up some time intensive work flows and reports” Mr Rayfield said. “Our goal here at Best Practice is to make every user experience enjoyable and as efficient as possible through our continual evolution in producing up-to-date cutting-edge software”.

Other enhancements include:

  • Performance Improvements, particularly in faster loading times for the Financial Summary with large data sets
  • Greater Stability in Financial functionality, including:
    • Improvements in Batch Status Reporting
    • Add location/unit details to weekly/monthly calendar views
    • Financial Summary displays selected filters
    • Add new invoice date field
    • Performance improvements on batch review and decline processing
    • Ability to base one fee scaler on another

For more details on Bp VIP.net visit the Bp VIP.net page or email the Best Practice Sales Team: sales@bpsoftware.net.

Bp runs free webinar on the Practice Incentive Program

With the Practice Incentive Program Quality Improvement Incentive (PIP Q1) coming into effect on 1st August 2019, we have developed a free Be in the Know webinar to give Bp Premier users the latest information.

Best Practice Trainers will go through the changes and the best way to manage the Quality Improvement process using Bp Premier.

Topics will include:

  • What is PIP QI Incentive
  • PIP QI requirements and obligations
  • How to apply for PIP QI
  • Why quality data is crucial
  • Recording Data using Clinical Coding and other standard workflows
  • Checking your data
  • Using data cleansing tools
  • Where to find more information

The free one hour webinars will be held 10am and 2pm Tuesday 30th July and Thursday 1st August. Registrations can be made here.

Best Practice recognised at Business Excellence Awards

At a glittering Awards Ceremony on Saturday night, Best Practice Software was announced as Business of the Year at the Bundaberg and District Chambers Business Excellence Awards.   The company also received the Manufacturer of the Year Award and its Manager, Marketing, Communications and Events, Trish Mears was awarded the Lifetime Achievement Award.   Best Practice Chief Operating Officer Craig Hodges said the entire team was delighted with the result.   “I’m so humbled to accept these awards in manufacturing and business excellence on behalf of a greater team of more than 150 people who make a tireless contribution each and every day” Mr Hodges said.   “More than recognition of our team’s efforts though, I think this award as a major local manufacturing business cements the Bundaberg region’s place as a regional innovation capital in Australia with a strong health-tech focus.  This regional economy has been built on sugar cane, small crops, distilled spirits, and light manufacturing, but we’ve proven its place as an IT and health-technology contributor to Australia and New Zealand.  It also shows that regional Australia has an important place in developing cutting-edge technology with global potential” Mr Hodges added.   Mr Hodges paid tribute to the vision and direction of the business’ founders, Dr Frank & Lorraine Pyefinch and his team of software design, development, sales, and support professionals located throughout Australasia.  “We have assembled a great team, who are entirely focussed on quality innovative health technology products and service, and their contribution underpins our award wins”.   Mr Hodges was especially pleased with the Chambers’ acknowledgement of the efforts of Trish Mears, adding “Trish exemplifies everything that’s great about our values – care for others, engagement within the community, people-focus, and active contribution to medical training and positive clinical outcomes.  Trish is a true local champion, and I’m very proud of everything she contributes to the local communities in which we operate”.   (Photo L to R: Bp’s GM Customer & Commercial Janet Whitmore, BUSY At Work’s Betty Lappin and Bp COO Craig Hodges. Photo thanks to Sabrina Lauriston)