Bp’s Jessica White features on national Panel

At this week’s Health Informatics Conference, presented by the Health Informatics Society of Australia, Best Practice Software’s Jessica White was part of the Panel “You can’t ask that! – Demystifying the digital health industry”.

Emma Hossack, CEO of the Medical Software Industry Association said it was great to have Jessica on the Panel.   “The MSIA gives it thanks to Best Practice for its involvement with the HIC 2019 Panel “You Cant Ask That!” said Emma.

Lorraine Pyefinch, Secretary of MSIA and Acting COO of Best Practice said it was a great session.  “It was great to have so many of Australia’s health software industry leaders on the one panel explaining why it’s all worthwhile and having a candid discussion about the expenditure, business models, access to data, lessons learned & beauty of health software” Lorraine said.

“Jessica White, Bp’s Manager Commercial & Customer Enablement sat next to CEO of MD and Harry Nespolen President RACGP. Others included the Chair of the ADHA, Elizabeth Deveny and  Paul Naismith CEO of Fred IT. There was no Chatham House Rules and the questions were frank and fearless” Lorraine added.

“Questions posed to the panel included “MyHealth record – what’s the point? Will it ever be useful?”, “Why are the user interfaces of our clinical systems so appalling (cognitive load, difficult to navigate) – to which Dr Nespolen said he liked his Bp Premier system; and other panel members defended the industry and raised the question of more training for practitioners.

Moderator Emma Hossack CEO of MSIA (who will be doing a repeat at the Bp Premier Summit 2020, to be held in May in Brisbane), fielded questions like ‘When the MHR gets hacked, what do I tell my patients?” and “How can we educate clinicians to embrace the efficiencies of technology.”

“All in all the answers showed that, on balance, Australia is punching beyond its weight in digital health, and industry and clinicians are not looking to the government for answers. In the spirit of Best Practice, they are going their own way to make Australia’s health system best in the world” said Lorraine.

Best Practice Software evolves

When Dr Frank and Lorraine Pyefinch began Best Practice Software in Bundaberg in 2004 with a handful of team members, little did they know that it would grow to be an international medical software company with over 150 team members, developing not only General Practice software, but also Allied Health and Specialist software.

Best Practice has undertaken another step in its evolution today, with Lorraine Pyefinch becoming Acting Chief Operating Officer, as COO Craig Hodges leaves Bp to commence work in a new leadership role in public health governance, where he’ll pursue career interests in corporate and board governance, and the Queensland public primary health care sector.

Lorraine said she and Frank supported Craig’s decision and thanked him for his enormous contribution. “We really appreciate Craig’s professional expertise in helping grow the business over the past 7 years” Lorraine said. “I will be taking on the role of Acting COO in the interim while we take our time to recruit the person with the right skills, qualifications, and experience, ideally in our Bundaberg Operations Hub”.

Best Practice’s Operations Hub was purpose-built in Bundaberg in April 2013 – the most sophisticated “nerve centre” dedicated to Medical Information Technology in the nation – and grew its team into a New Zealand Operations Centre in Hamilton; a modern Support Centre in Sydney; and a Business Centre in Brisbane.

Craig Hodges has overseen major growth at Best Practice Software, which was awarded Business of the Year in May this year at the Bundaberg and Districts’ Chambers of Commerce Business Excellence Awards.

“I’m very appreciative for the opportunities provided to me at Best Practice Software, and I’m very proud of my team’s efforts in building a world-class medical technology business – with its registered office and major operations centre based here in Bundaberg”.

Ruby SP1 version released for Bp VIP.net users

Team Bp is proud to launch the Ruby SP1 release for Bp VIP.net users today, tailored specifically for specialist medical professionals in Australia and New Zealand.

A range of enhancements have been implemented into the software, with a focus on improved stability and performance.

Our General Manager of Innovation & Development John Rayfield said he was pleased with the new release of Bp VIP.net.

“The Bp Vip.net Ruby SP1 release focuses on continual improvements in the financial areas of the system, platform stability and performance – basically speeding up some time intensive work flows and reports” Mr Rayfield said. “Our goal here at Best Practice is to make every user experience enjoyable and as efficient as possible through our continual evolution in producing up-to-date cutting-edge software”.

Other enhancements include:

  • Performance Improvements, particularly in faster loading times for the Financial Summary with large data sets
  • Greater Stability in Financial functionality, including:
    • Improvements in Batch Status Reporting
    • Add location/unit details to weekly/monthly calendar views
    • Financial Summary displays selected filters
    • Add new invoice date field
    • Performance improvements on batch review and decline processing
    • Ability to base one fee scaler on another

For more details on Bp VIP.net visit the Bp VIP.net page or email the Best Practice Sales Team: sales@bpsoftware.net.

Bp runs free webinar on the Practice Incentive Program

With the Practice Incentive Program Quality Improvement Incentive (PIP Q1) coming into effect on 1st August 2019, we have developed a free Be in the Know webinar to give Bp Premier users the latest information.

Best Practice Trainers will go through the changes and the best way to manage the Quality Improvement process using Bp Premier.

Topics will include:

  • What is PIP QI Incentive
  • PIP QI requirements and obligations
  • How to apply for PIP QI
  • Why quality data is crucial
  • Recording Data using Clinical Coding and other standard workflows
  • Checking your data
  • Using data cleansing tools
  • Where to find more information

The free one hour webinars will be held 10am and 2pm Tuesday 30th July and Thursday 1st August. Registrations can be made here.

Bp Premier Jade launched

Our new release of popular general practice software Bp Premier – Jade –  has been launched today.

Our General Manager Innovation and Development, John Rayfield, said Jade includes Clinical and Management improvements that will benefit Practices.

“We are very pleased to launch Bp Premier Jade today, with some great new Clinical features including updated BMI calculators, Asthma Care improvements and My Health Record feature enhancements” Mr Rayfield said. “As always, we are committed to continual improvement to Management features as well; and Jade includes enhancements in Appointment Reporting, Multi-location customised layouts and ePIP reporting”.

Bp Premier Jade Snapshot

Clinical Improvements

Improved BMI calculators – Clinicians have access to BMI calculators for patients older than 2 years old including a percentile chart for children and teenagers. The previous Percentile Charts have been updated and enhanced to meet national recommendations.

Asthma Care improvements – Asthma-related enhancements include updating the Asthma Action plan and Symptom sheet, along with a spirometry compliance check.

My Health Record feature improvements – As patients now have the ability to opt out of and/or delete their My Health Record, their status will be regularly checked and the My Health Record button in the patient record will be deactivated if detected.

Management improvements

Improved appointment information – Practice Managers and Administrative Staff can now view valuable patient appointment information from the Follow Up Inbox including location, patient name (if you include family members), type, length and other options.

Multi-location improvements – Practices that operate across locations can create customised location layouts. In the word processor, you can now create location letterheads and include location specific information such as ABN and address fields. The Location ABN information will display on invoices and receipts. Text from PDF documents can now be copied and pasted into the word processor, as well.

ePIP reporting improvements – To assist with ePIP reporting, the Shared Health Summary report identifies the location of the clinician where it was uploaded.

CommBank Health Claim- Provides integrated Easy Claim and Overseas Student Claiming capabilities for Commonwealth Bank customers.

Bp Premier customers can upgrade to Jade directly from the Best Practice website: www.bpsoftware.net.

For more details on Bp Premier email: sales@bpsoftware.net or phone 1300 40 1111 (Option 1, then Option 2).

Best Practice recognised at Business Excellence Awards

At a glittering Awards Ceremony on Saturday night, Best Practice Software was announced as Business of the Year at the Bundaberg and District Chambers Business Excellence Awards.   The company also received the Manufacturer of the Year Award and its Manager, Marketing, Communications and Events, Trish Mears was awarded the Lifetime Achievement Award.   Best Practice Chief Operating Officer Craig Hodges said the entire team was delighted with the result.   “I’m so humbled to accept these awards in manufacturing and business excellence on behalf of a greater team of more than 150 people who make a tireless contribution each and every day” Mr Hodges said.   “More than recognition of our team’s efforts though, I think this award as a major local manufacturing business cements the Bundaberg region’s place as a regional innovation capital in Australia with a strong health-tech focus.  This regional economy has been built on sugar cane, small crops, distilled spirits, and light manufacturing, but we’ve proven its place as an IT and health-technology contributor to Australia and New Zealand.  It also shows that regional Australia has an important place in developing cutting-edge technology with global potential” Mr Hodges added.   Mr Hodges paid tribute to the vision and direction of the business’ founders, Dr Frank & Lorraine Pyefinch and his team of software design, development, sales, and support professionals located throughout Australasia.  “We have assembled a great team, who are entirely focussed on quality innovative health technology products and service, and their contribution underpins our award wins”.   Mr Hodges was especially pleased with the Chambers’ acknowledgement of the efforts of Trish Mears, adding “Trish exemplifies everything that’s great about our values – care for others, engagement within the community, people-focus, and active contribution to medical training and positive clinical outcomes.  Trish is a true local champion, and I’m very proud of everything she contributes to the local communities in which we operate”.   (Photo L to R: Bp’s GM Customer & Commercial Janet Whitmore, BUSY At Work’s Betty Lappin and Bp COO Craig Hodges. Photo thanks to Sabrina Lauriston)

Bp Premier Indigo Service Pack 1 launched today

Best Practice Software’s new release of our popular general practice software Bp Premier – Indigo Service Pack 1 (SP1), has been launched today. Bp’s General Manager Innovation and Development, John Rayfield, said Indigo SP1 includes significant enhancements to electronic communications; including consent options and patient enrolment features, and Bp SMS functionalities to Bp Premier. “We are very pleased to launch Bp Premier Indigo SP1 today, with many management and clinical changes that will benefit general practice around Australia” Mr Rayfield said. “We have created some invaluable supporting material to help our customers navigate our latest release, including Quick Reference Guides, Videos and updates to our ever popular Bp Premier Knowledge Base” Mr Rayfield said. Be Premier Indigo SP1 Snapshot Enhanced Bp Comms consent and enrolment
  • As part of the enhanced Bp Comms feature, Practices must choose which electronic communication consent options they want to implement in their practice as this determines what is available for the individual patients to consent to
  • Patients must consent to the additional clinical-related consent options and either go through a 2-stage mobile number verification process or 1-stage enrolment.  (All this will be explained in the resource material).
Enhanced SMS functionality
  • The ability to directly SMS patients from the Inbox
  • Be able to send a SMS directly from the Patient record
  • Follow-up of patient results will be made easier with the inclusion of the Bp SMS feature available in the Follow up Inbox
  • Reminders can now be sent to consented patients using Bp SMS
  • Database (Utilities) Search – utilise Bp Premier’s inbuilt search tool to identify groups of patients and contact them using the Bp SMS service
  • Default templates are available for each type of message
Contact notes
  • The ability to record a note for all electronic communications with a patient
  • All messages to an individual patient can be viewed from Patient demographics and the Patient clinical record
  • All messages sent to all patients can be viewed from the main Bp screen (used to check for failed messages)
Access to additional Provider directories
  • HealthLink online directory
  • HealthShare referral directory
SafeScript
  • Integrates with the SafeScript real time prescription monitoring project (Victoria only)
Bp Premier customers can upgrade to Indigo SP1 directly from the Best Practice website: www.bpsoftware.net. Resource materials will also be sent to every customer in the coming weeks. For more details on Bp Premier email: sales@bpsoftware.net or phone 1300 40 1111 (Option 1, then Option 2) or visit: www.bpsoftware.net.

Best Practice launches new Commercial Partner Program

Best Practice Software enters a new era with its partners, with the launch of the Bp Partner Network. Bp CEO Dr Frank Pyefinch said the new Bp Partner Network will formalise arrangements, some of which have been in place since Best Practice Software’s inception in 2004. “We are launching this new program to formalise the terms, conditions, and foundations of the contractual relationship we have with all third party vendors and commercial partners who integrate with our software” Dr Pyefinch said. “We’re seeking to not only grow the number of commercial partners to provide new programmatic and integration features for our software users, but also formalise our internal systems, policies, processes and benefits that underpin our commercial partnership program” said Dr Pyefinch. “Our aim is to put in place simple accreditation steps that help ensure we’re working with vendors who share our philosophies and beliefs, and then celebrate that mutual partnership and collaboration through a new promoted tiered partnership model” he added Another important reason for the new Bp Partner Network is security. “We’re implementing important new security protocols, including the tokenisation of Stored Procedures and Tables, in the Bp Premier database” said Dr Pyefinch. “The new Notifiable Data Breach Scheme requirements are also a key focus of our new Bp Partner Network” he added. Current partners will be receiving information, including a survey, as the new program moves through the planning stages, to ensure it meets partners’ needs. For businesses interested in integrating with Best Practice Software and wanting to know the benefits of being part of the Bp Partner Network, email partners@bpsoftware.net. Pictured: Best Practice Software’s Manager, Commercial & Customer Enablement Jessica White and CEO Dr Frank Pyefinch launching the Bp Partner Network.

Best Practice announces national partnership with AAPM

Best Practice Software is delighted to announce its new national partnership with the Australian Association of Practice Management. The National Partnership is a first for the two organisations, which will see Best Practice Software support AAPM’s membership of more than 2,700 Practice Managers around Australia. Best Practice Software’s Chief Operating Officer Craig Hodges said the company had been searching for new industry partnerships and believed the AAPM alliance was a great fit for both parties. “When we looked closely at what Bp stands for, and our founding principles of quality, care, customer-mindedness, and trustworthiness, we found what we believe is the perfect partner in the AAPM. The AAPM team – and their wide network of hard-working members – mirror our own beliefs in providing quality support for Australasian healthcare, so there’s a level of connectedness between our two organisations that we think makes for a long and healthy relationship”, Mr Hodges said. “We think our new partnership provides enormous benefits for our users, many of whom are represented in AAPM membership. We’re thrilled with the prospect of further collaboration, and we think AAPM members are going to be very excited to hear some ideas we’ve got in store to maximise member value and benefit” added Mr Hodges. With AAPM celebrating its 40th year in 2019, AAPM’s Chief Executive Officer Nicholas J Voudouris said it will be a big year for the peak body for Practice Managers in Australia and the ideal time to support and promote leading healthcare tools. “As AAPM heads into celebrating its 40th year next year, we are delighted that Best Practice Software has chosen to join our partnership family” Mr Voudouris said. “AAPM partnerships are based on genuine relationships which enhance the association and most importantly its members”.

Be amongst the first to take Bp Premier Indigo SP1 through its paces

You may have heard around the grapevine or seen in our last Evolution e-Newsletter that our next version of Bp Premier, entitled, Indigo SP1, is almost ready for public release. Before we make Indigo SP1 publicly available, we would like a group of our valued customers to be Release Candidates – to install our pre-release version and provide critical feedback on its use and the upgrade process. We have opportunities for 12 Release Candidates (RC) available and, to thank those who elect to participate and are successful, we’ll be providing them with 5,000 free SMS credits. That’s a bonus value of $600 (ex GST). Please note that the list is capped at 12 and applicants will go through a selection process to ensure the release candidate group is diverse in their practice size, infrastructure and way that they use Bp Premier. UPDATE: this has now closed. Thanks to the many Bp Premier users who nominated. We’ll be in touch with successful candidates soon.