Best Practice named a Finalist in the ACS Digital Disruptors Awards

Best Practice Software has been announced as a Finalist in the 2019 Skills Transformation of Work Teams (Small) Category in the Australian Computer Society Digital Disruptors Awards.

The ACS Digital Disruptors Awards showcase the leadership, creativity and innovation of Australia’s ICT sector and has witnessed a 32% increase in nominations since 2017.

Best Practice Software’s General Manager of Innovation and Development, John Rayfield said he was delighted that the Best Practice Team who have been working on the Best Health App have been recognised for their efforts to date.

“We have been told that one of the ACS’ key priorities as the professional association for the ICT sector is to recognise excellence and to raise the standards and professionalism across the industry, so we’re delighted that our Best Health App team have been named Finalists” said John.  “We have some big plans for the future of our Best Health App, so to be recognised at this early stage by the ACS only encourages us to continue to innovate and deliver leading health care experiences to our Bp Premier customers and their patients”.

The Digital Disruptors Awards will be announced at the conclusion of the Reimagination Thought Leaders’ Summit in Melbourne on 4th December 2019.   “We are very proud of our Development Team who have worked so hard on our Best Health App and have fingers crossed for a positive result at the Awards”.

Best Practice to run free Masterclasses on Best Health App and Bp Comms

In October, Best Practice will be launching the Best Health App, a patient app that all patients of Practices using Bp Premier can download for free.

When the Best Health App is released, Bp Premier users will have two ways to communicate with their patients via their mobile phones, under the “umbrella” brand of Bp Comms.

Best Practice will be running a series of free Masterclasses covering Patient Communication using Bp Comms; and Navigating Best Health – an introduction to Bp’s new Patient App:

Tuesday 8th of October:

10.00am: Patient Communication using Bp Comms

2.00pm: Navigating Best Health, an introduction to Bp’s new Patient App

 

Thursday 10th of October:

10.00am: Patient Communication using Bp Comms

2.00pm: Navigating Best Health, an introduction to Bp’s new Patient App

 

Tuesday 15th of October:

10.00am: Patient Communication using Bp Comms

2.00pm: Navigating Best Health, an introduction to Bp’s new Patient App

 

Thursday 17th of October:

10.00am: Patient Communication using Bp Comms

2.00pm: Navigating Best Health, an introduction to Bp’s new Patient App

 NB: Session times are being run at AEST times (not AESDT daylight savings times)

 

Registration is free for the Bp Masterclasses and can be made here. Details on prerequisites are also detailed on the registration site. For more details phone Best Practice Software’s Learning team on 1300 40 1111.

Registrations now open for Australia’s leading Medical IT Summit

Registrations are now open for the Bp Premier Summit 2020, Best Practice Software’s popular event that brings Bp Premier users together with the Best Practice team, vendors, health providers, medical organisations and a world class group of presenters. It will be held from Friday 22nd May to Sunday 24th May 2020 at the Brisbane Exhibition and Convention Centre at South Bank.

Best Practice CEO Dr Frank Pyefinch said it will be a tremendous event.

“This is our 6th Bp Summit and we believe we’ve excelled ourselves with an excellent program” Dr Pyefinch said. “Bp Premier Summit 2020 will provide delegates with a wealth of experience, new skills and new ideas from inspiring speakers, plus they’ll still have time to unwind and catch up with colleagues, which is always a great part of our Summits”.

With so many exciting developments to showcase, Bp Premier Summit 2020 is an event not to be missed.

“Bp Premier’s functionality now goes beyond the Practice, becoming the digital nerve centre linking our customers to an ever-widening network of medical services, health providers and government institutions, which will be covered in detail in world class presentations” said Dr Pyefinch. “With Bp Premier users also connecting to patients like never before with the Best Health App there is much to celebrate”.

The 2020 Summit will also give Bp Premier users a unique opportunity to engage with many more of Bp Premier’s partners and vendors of integrated and compatible technologies.

“But it won’t be all business” said Dr Pyefinch. “Delegates will enjoy a Brisbane River cruise on the amazing Yot Club Super Yacht on the Saturday night”.

Full details of the action-packed Bp Premier Summit 2020 program can be found here.

Registrations are now open, with Early Bird rate available until the end of the 2019 and can be made directly here.  And for a full rundown and the latest news visit the dedicated Bp Premier Summit 2020 website here.

Talking to the right Team Bp member is now easier

When you phone Best Practice from today you’ll notice some changes designed to get you to the right person quickly and easily.

In Australia, the new Interactive Voice Response recording will begin by asking if you would like to speak to someone in:

  • Software Support (Option 1)
  • Sales and General Enquiries (Option 2)
  • Product Training (Option 3)
  • Commercial Partnership (Option 4)

If you choose Option 1 (Software Support) or Option 2 (Sales and General Enquiries) you will be asked which product you use:

  • Bp Premier (Option 1)
  • Bp Allied (Option 2)
  • Bp VIP.net (Option 3)
  • VIP Gold (Option 4)

If you’re phoning for Bp Premier Software Support, further options will include whether you are calling regarding:

  • an existing enquiry (Option 1)
  • or new enquiry (Option 2).

If you choose Option 3 (Product Training) or Option 4 (Commercial Partnership) it will go straight through to someone who can help you.

Similar options are available for our New Zealand callers.

Please keep this handy and distribute to any of your team members who call us.

Bp’s Jessica White features on national Panel

At this week’s Health Informatics Conference, presented by the Health Informatics Society of Australia, Best Practice Software’s Jessica White was part of the Panel “You can’t ask that! – Demystifying the digital health industry”.

Emma Hossack, CEO of the Medical Software Industry Association said it was great to have Jessica on the Panel.   “The MSIA gives it thanks to Best Practice for its involvement with the HIC 2019 Panel “You Cant Ask That!” said Emma.

Lorraine Pyefinch, Secretary of MSIA and Acting COO of Best Practice said it was a great session.  “It was great to have so many of Australia’s health software industry leaders on the one panel explaining why it’s all worthwhile and having a candid discussion about the expenditure, business models, access to data, lessons learned & beauty of health software” Lorraine said.

“Jessica White, Bp’s Manager Commercial & Customer Enablement sat next to CEO of MD and Harry Nespolen President RACGP. Others included the Chair of the ADHA, Elizabeth Deveny and  Paul Naismith CEO of Fred IT. There was no Chatham House Rules and the questions were frank and fearless” Lorraine added.

“Questions posed to the panel included “MyHealth record – what’s the point? Will it ever be useful?”, “Why are the user interfaces of our clinical systems so appalling (cognitive load, difficult to navigate) – to which Dr Nespolen said he liked his Bp Premier system; and other panel members defended the industry and raised the question of more training for practitioners.

Moderator Emma Hossack CEO of MSIA (who will be doing a repeat at the Bp Premier Summit 2020, to be held in May in Brisbane), fielded questions like ‘When the MHR gets hacked, what do I tell my patients?” and “How can we educate clinicians to embrace the efficiencies of technology.”

“All in all the answers showed that, on balance, Australia is punching beyond its weight in digital health, and industry and clinicians are not looking to the government for answers. In the spirit of Best Practice, they are going their own way to make Australia’s health system best in the world” said Lorraine.

Best Practice Software evolves

When Dr Frank and Lorraine Pyefinch began Best Practice Software in Bundaberg in 2004 with a handful of team members, little did they know that it would grow to be an international medical software company with over 150 team members, developing not only General Practice software, but also Allied Health and Specialist software.

Best Practice has undertaken another step in its evolution today, with Lorraine Pyefinch becoming Acting Chief Operating Officer, as COO Craig Hodges leaves Bp to commence work in a new leadership role in public health governance, where he’ll pursue career interests in corporate and board governance, and the Queensland public primary health care sector.

Lorraine said she and Frank supported Craig’s decision and thanked him for his enormous contribution. “We really appreciate Craig’s professional expertise in helping grow the business over the past 7 years” Lorraine said. “I will be taking on the role of Acting COO in the interim while we take our time to recruit the person with the right skills, qualifications, and experience, ideally in our Bundaberg Operations Hub”.

Best Practice’s Operations Hub was purpose-built in Bundaberg in April 2013 – the most sophisticated “nerve centre” dedicated to Medical Information Technology in the nation – and grew its team into a New Zealand Operations Centre in Hamilton; a modern Support Centre in Sydney; and a Business Centre in Brisbane.

Craig Hodges has overseen major growth at Best Practice Software, which was awarded Business of the Year in May this year at the Bundaberg and Districts’ Chambers of Commerce Business Excellence Awards.

“I’m very appreciative for the opportunities provided to me at Best Practice Software, and I’m very proud of my team’s efforts in building a world-class medical technology business – with its registered office and major operations centre based here in Bundaberg”.

Ruby SP1 version released for Bp VIP.net users

Team Bp is proud to launch the Ruby SP1 release for Bp VIP.net users today, tailored specifically for specialist medical professionals in Australia and New Zealand.

A range of enhancements have been implemented into the software, with a focus on improved stability and performance.

Our General Manager of Innovation & Development John Rayfield said he was pleased with the new release of Bp VIP.net.

“The Bp Vip.net Ruby SP1 release focuses on continual improvements in the financial areas of the system, platform stability and performance – basically speeding up some time intensive work flows and reports” Mr Rayfield said. “Our goal here at Best Practice is to make every user experience enjoyable and as efficient as possible through our continual evolution in producing up-to-date cutting-edge software”.

Other enhancements include:

  • Performance Improvements, particularly in faster loading times for the Financial Summary with large data sets
  • Greater Stability in Financial functionality, including:
    • Improvements in Batch Status Reporting
    • Add location/unit details to weekly/monthly calendar views
    • Financial Summary displays selected filters
    • Add new invoice date field
    • Performance improvements on batch review and decline processing
    • Ability to base one fee scaler on another

For more details on Bp VIP.net visit the Bp VIP.net page or email the Best Practice Sales Team: sales@bpsoftware.net.

Bp runs free webinar on the Practice Incentive Program

With the Practice Incentive Program Quality Improvement Incentive (PIP Q1) coming into effect on 1st August 2019, we have developed a free Be in the Know webinar to give Bp Premier users the latest information.

Best Practice Trainers will go through the changes and the best way to manage the Quality Improvement process using Bp Premier.

Topics will include:

  • What is PIP QI Incentive
  • PIP QI requirements and obligations
  • How to apply for PIP QI
  • Why quality data is crucial
  • Recording Data using Clinical Coding and other standard workflows
  • Checking your data
  • Using data cleansing tools
  • Where to find more information

The free one hour webinars will be held 10am and 2pm Tuesday 30th July and Thursday 1st August. Registrations can be made here.

Bp Premier Jade launched

Our new release of popular general practice software Bp Premier – Jade –  has been launched today.

Our General Manager Innovation and Development, John Rayfield, said Jade includes Clinical and Management improvements that will benefit Practices.

“We are very pleased to launch Bp Premier Jade today, with some great new Clinical features including updated BMI calculators, Asthma Care improvements and My Health Record feature enhancements” Mr Rayfield said. “As always, we are committed to continual improvement to Management features as well; and Jade includes enhancements in Appointment Reporting, Multi-location customised layouts and ePIP reporting”.

Bp Premier Jade Snapshot

Clinical Improvements

Improved BMI calculators – Clinicians have access to BMI calculators for patients older than 2 years old including a percentile chart for children and teenagers. The previous Percentile Charts have been updated and enhanced to meet national recommendations.

Asthma Care improvements – Asthma-related enhancements include updating the Asthma Action plan and Symptom sheet, along with a spirometry compliance check.

My Health Record feature improvements – As patients now have the ability to opt out of and/or delete their My Health Record, their status will be regularly checked and the My Health Record button in the patient record will be deactivated if detected.

Management improvements

Improved appointment information – Practice Managers and Administrative Staff can now view valuable patient appointment information from the Follow Up Inbox including location, patient name (if you include family members), type, length and other options.

Multi-location improvements – Practices that operate across locations can create customised location layouts. In the word processor, you can now create location letterheads and include location specific information such as ABN and address fields. The Location ABN information will display on invoices and receipts. Text from PDF documents can now be copied and pasted into the word processor, as well.

ePIP reporting improvements – To assist with ePIP reporting, the Shared Health Summary report identifies the location of the clinician where it was uploaded.

CommBank Health Claim- Provides integrated Easy Claim and Overseas Student Claiming capabilities for Commonwealth Bank customers.

Bp Premier customers can upgrade to Jade directly from the Best Practice website: www.bpsoftware.net.

For more details on Bp Premier email: sales@bpsoftware.net or phone 1300 40 1111 (Option 1, then Option 2).

Best Practice recognised at Business Excellence Awards

At a glittering Awards Ceremony on Saturday night, Best Practice Software was announced as Business of the Year at the Bundaberg and District Chambers Business Excellence Awards.   The company also received the Manufacturer of the Year Award and its Manager, Marketing, Communications and Events, Trish Mears was awarded the Lifetime Achievement Award.   Best Practice Chief Operating Officer Craig Hodges said the entire team was delighted with the result.   “I’m so humbled to accept these awards in manufacturing and business excellence on behalf of a greater team of more than 150 people who make a tireless contribution each and every day” Mr Hodges said.   “More than recognition of our team’s efforts though, I think this award as a major local manufacturing business cements the Bundaberg region’s place as a regional innovation capital in Australia with a strong health-tech focus.  This regional economy has been built on sugar cane, small crops, distilled spirits, and light manufacturing, but we’ve proven its place as an IT and health-technology contributor to Australia and New Zealand.  It also shows that regional Australia has an important place in developing cutting-edge technology with global potential” Mr Hodges added.   Mr Hodges paid tribute to the vision and direction of the business’ founders, Dr Frank & Lorraine Pyefinch and his team of software design, development, sales, and support professionals located throughout Australasia.  “We have assembled a great team, who are entirely focussed on quality innovative health technology products and service, and their contribution underpins our award wins”.   Mr Hodges was especially pleased with the Chambers’ acknowledgement of the efforts of Trish Mears, adding “Trish exemplifies everything that’s great about our values – care for others, engagement within the community, people-focus, and active contribution to medical training and positive clinical outcomes.  Trish is a true local champion, and I’m very proud of everything she contributes to the local communities in which we operate”.   (Photo L to R: Bp’s GM Customer & Commercial Janet Whitmore, BUSY At Work’s Betty Lappin and Bp COO Craig Hodges. Photo thanks to Sabrina Lauriston)