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Customising Bp Allied – Tailoring a Solution for Your Practice

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The allied health industry employs more than 195,000 people within Australia who represent more than a quarter of the health industry.  With such a diverse workforce providing health services via a range of different outlets, including the private sector, government, aged care and educational institutions; it stands to reason that each individual, business or organisation seeking a Practice management software solution will have varying needs and requirements.

As our Support Specialist, Deepika Mukkapati has previously written about in part 1 and part 2 of her blog posts, Bp Allied already provides our customers with “out of the box” solutions for a range of allied health professionals, but what happens when a business has workflows and requirements that are a little different to the standard needs of most businesses? That’s when customising Bp Allied presents itself as an invaluable benefit.

There are a few different options out there for businesses with unique requirements:

  1. Build Bespoke Software – while this might be appealing for some businesses, the cost can run into hundreds of thousands of dollars to build unique software to explicitly suit your business. This option is ruled out for most, simply due to the prohibitive cost.
  2. Square Peg into a Round Hole – make do with an off-the-shelf product. Unfortunately, for most businesses this option causes extra workload, with tasks requiring manual and paper intervention to maintain workflows.  Eventually, the administrative burden this solution causes outweighs the low product cost.
  3. Bp Allied Customisation – with the ability to create your own reportable fields within the Client Details record, you have the power to build and/or replicate workflows to record the information you need to record, how you want to record it. Custom reports can also be created to extract any custom data you have created within Bp Allied.

Being an account specialist for Bp Allied, I regularly engage with clients and guide them on how best to go about the process of customising Bp Allied.  Let’s take an in-depth look at what can be achieved with Bp Allied.

Firstly, customising the Bp Allied client record can be achieved by the end user to ensure you can maintain low setup costs.  While we do offer customisation of Bp Allied as a fee for service, we also provide you with detailed help guides, videos and guidance during deployment so you are empowered with the knowledge to perform the task in house.

Any area within the client record can be edited; fields can be renamed, added and removed.  A selection of date, numeric, tickbox and text fields are available for use which provides you with the flexibility to create a record that is truly bespoke to your business.

Recently I have worked with different organisations to assist with providing solutions to meet their requirements.  Below are some examples of customisation, some are quick and easy “hacks” that have made a huge difference, while Case 3 is a complete overhaul of end to end work flow.

Case 1 – a psychology clinic within a university required the ability for a supervisor to “sign off” on client notes written by students. 

A simple consultation tickbox and accompanying text field was added to the top of the “Consultation” area of Bp Allied.

customise bp allied case 1


A custom report was then written for the university to report on which notes have been approved and to follow up on the notes that had yet to be signed off.

Case 2 – a health clinic working within a school setting had the need to record incidents within Bp Allied.

Using a range of consultation tickboxes and text fields, a form was created for the information to be recorded. 

customise bp allied case 2


A letter template was then created to pull the information from the record and for this information to be easily distributed by email to other staff, the student’s family and GP.

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Case 3 – a group of physiotherapists and exercise physiologists within a football club had specific reporting needs to ensure injury management was maintained. 

This was a significant amount of customisation that required an end-to-end overhaul of existing workflows, customisation of the client record as well as custom reports, however, all of this was achieved without any programmatic changes to Bp Allied.

The result was a custom report that could be pulled from Bp Allied, exported as .xlsx or .csv format and seamlessly uploaded to the injury management portal.

customise bp allied case 3

We recently chatted to Bloomhill Cancer Care who performed a significant amount of customisation to Bp Allied, you can read more about their success story here.

I hope this article has sparked some ideas for how customising Bp Allied might work for you.  If you’d like to learn more about customisation or any other areas of Bp Allied please feel free to contact our sales team at sales@bpsoftware.net, or call us on 1300 40 1111 in Australia, or 0800 40 1111 from New Zealand.

Authored by:

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Melissa Dobell
Bp Allied Account Specialist at Best Practice Software

ScriptCheckSA – Real Time Prescription Monitoring Coming March 2021

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If you were following our blog in the earlier months of 2020, you may recall an article we published on SafeScript, the Victorian government’s real time prescription monitoring solution. The South Australian government has now followed suit with the implementation of ScriptCheckSA, scheduled to be implemented in late March 2021.

ScriptCheckSA is South Australia’s real time prescription monitoring computer system and provides prescribers and pharmacists with real-time information about a patient’s use of monitored and controlled drugs, which is an invaluable resource if they are considering prescribing or dispensing these drugs. Having access to this kind of information ultimately leads to safer clinical decisions.

Prescription drug dependence, misuse and diversion are an increasing concern in Australia. A real time monitoring system such as ScriptCheckSA helps to alleviate misuse, while still ensuring that patients who genuinely require access to these medications can still obtain them.

How Will ScriptCheckSA Impact Prescribers?

ScriptCheckSA is not intended to prevent doctors or pharmacists from prescribing or dispensing monitored or controlled drugs – whether it is appropriate to prescribe a particular medication remains the clinical decision of the treating prescriber or pharmacist.

For our South Australian Practices, the implementation of ScriptCheckSA will allow you to safely prescribe and dispense high-risk medication, and transmit that information in real time to a centralised database, which can then be accessed by other doctors and pharmacists in subsequent consultations. This provides access to valuable information for prescribers and dispensers to facilitate the early identification, treatment and support for patients who may be starting to show signs of drug dependence.

What Can You Do To Prepare Now?

In preparation for ScriptCheckSA, a legislative change was made to the Controlled Substances (Poisons) Regulations 2011, including mandatory Drugs of Dependency reporting to the Department of Health SA from 1st November 2020. You can read more about this here

If your Patient Management System has integration with a Prescription Exchange service and you have this enabled the reporting will be done automatically.

For Bp Premier Practices:

  • Ensure that you upgrade to Bp Premier Saffron edition when it is released.
  • Ensure that your Practice has activated either eRx or Medisecure as a prescription exchange service. For more information on this please refer to our Knowledge Base, which can be accessed in Bp Premier by selecting Help > Online, and searching for either eRx or Medisecure.
  • View our Real-Time Prescription Monitoring setup guide available on our Knowledge Base, which can be accessed in Bp Premier by selecting Help > Online, and searching for real time prescription monitoring.

For Bp VIP.net Practices:

  • Ensure that you are using the latest release of Bp VIP.net.
  • Ensure the eRx prescription exchange service is activated. For more information on this, please refer to our Knowledge Base by selecting Help > Online from within Bp VIP.net.

Where Can You Find More Information?

A list of frequently asked questions is available on the SAHealth website here. If you have a specific enquiry pertaining to the rollout and implementation of ScriptCheckSA, get in contact here.

2020 Mental Health | COVID-19 – A Year In Review

Mental Health 2020 Blog Article Image

Our mental health is something that we’re all aware of, but far too often we don’t do enough to look after it. Mental health during COVID-19 has been something that deserves far more attention than many of us have given it.

If someone asked you to list five words that described how you feel about the year 2020, what would you say? How different would they be, compared to describing your feelings about previous years? Maybe you cannot settle on five words, you keep swapping out one for another as you go through the extent of what has occurred this year.

Twelve months ago, Australia was in the midst of fighting the most extensive bushfires in recent times, colloquially known as Black Summer. The expanse of devastation and death of one billion wildlife animals generated worldwide support and acknowledgement. Australians and International supporters rallied to raise money to assist those affected by the bushfires and frontline firefighters were the heroes of our nation.  The resilient Australian spirit kicked in and individuals, families and communities faced the mammoth task of rebuilding and hoping to return to a normal life. Towards the end of the bushfires, storms and flooding affected some parts of NSW, which was a relief for those suffering from some of the still-burning fires, but introduced more stress for communities that were already exhausted by the bushfire crisis.

Within a month of the flooding and weeks of the final fires being extinguished, the World Health Organisation declared COVID-19 a global pandemic, and Australia began shutdown measures. Australians began living under strict lockdown rules and restrictions that have not been experienced in more than a century.  International travel to and from Australia was limited with many people still trapped overseas. People were afraid of being locked in their homes without food and supplies so supermarket shelves were stripped bare due to panic-buying.  Non-essential services were closed which led to economic and social stress; this saw the cessation of all forms of entertainment, sport, pubs, cinemas, and houses of worship.

Travel within Australia was restricted by internal domestic border controls which caused distress and further strain on mental health during COVID-19 for people separated from their family and friends. Businesses were encouraged to work remotely where possible, and online commerce escalated. Schools were closed and all students were introduced to eLearning which suited some but caused many students and families additional stress. Frontline health care workers became the new heroes of our nation, while acknowledging the efforts of everyone involved in essential services such as emergency personnel, teachers, food supply chain personnel, and cleaning services.

Healthcare organisations and aged care residences restricted entry to visitors, so much so that children could not visit patients, family could not visit their elderly family and women who had birthed were not allowed visitors, including the other parent of the newborn. Not only did these restrictions heighten the strain on mental health already being felt by those affected, but people were also afraid to go to healthcare organisations, in case they became infected themselves.

The Psychological Consequences on Mental Health during COVID-19

The following emotions and numerous others may be experienced by people during the COVID19 outbreak: anger, annoyance, anxiety, confusion, depression, distress, distrust, fear, frustration, helplessness, hopelessness, isolation, loneliness, panic, sadness, uncertainty, and worry.

  • People:
    • In affected communities following the Black Summer bushfires were in a heightened state of anxiety and struggled with additional uncertainty, and were prone to more stresses on mental health during COVID-19.
    • Are afraid of infection, either getting themselves sick or infecting others, especially the elderly and vulnerable.
    • Worry about not having enough information, or being given the wrong information, therefore high quality, factual information should be accessed from a trusted source.
    • Experience a variety of stressors, such as financial stress from losing or having reduced employment or retirees’ superannuation funds decreasing; limited social contact leads to feeling isolated, lonely, and not socially connected.
    • Who are isolated or quarantined, including the elderly and vulnerable population, feel combinations of any of the emotions, particularly depressed, confusion, frustration, anger, boredom, lonely and become worried about having inadequate supplies.
    • Those with pre-existing anxiety disorders, depression, post-traumatic stress or health anxiety are at risk of experiencing higher anxiety levels and poorer mental health during COVID19, and may require additional psychological support during this time.
  • Health care workers have experienced increased anxiety and can feel overwhelmed due to possible direct contact with affected patients, lack of personal protective equipment, increased workload, and changing their care delivery from in-person to telehealth.
  • Students impacted by changing to and from online learning, as well as individuals working remotely from home can experience distress, anxiety, frustration, uncertainty, confusion, worry and become depressed.
  • Families have faced numerous challenges including working remotely while supervising children and students, being geographically separated, or denied contact with elderly family members. Family events have been impacted such as weddings being postponed and being unable to attend funerals. Family and domestic violence, and child abuse has escalated due to increased household tension, cabin fever, isolation, increased alcohol consumption, and stress. The pandemic is another barrier for people who are exiting abusive relationships, where women and children are forced to remain in violent and unsafe homes.

Think back to those five feelings of 2020 that you identified earlier, and which would you swap out regarding your hopes of 2021? Have you replaced distress with acceptance; fear with determination; isolation with feeling connected; fear with hope; or are you stuck and not optimistic about the future?

Looking After Yourself and Coping With the Rest of 2020

1. Look after yourself physically and mentally
After a year of challenges and uncertainty as to when the pandemic will end, current life in Australia is the new normal. At any time, restrictions and health directions may be lifted or imposed so here are some practical things that you can do to help your mood and reduce stress levels. You’ll cope better if you place importance on getting quality sleep, eating healthy, exercising daily, attending to physical health issues, having regular periods of relaxation, ensuring regular self-care and reducing alcohol consumption.

2. Live in the present
The uncertainty of the future and concerns whether life will return to pre-COVID normal, can cause varying levels of distress. Focusing on living in the present and taking each day as it comes will reduce the distress about the future and increase appreciation for current activities.

A simple mindfulness exercise is to notice what you are experiencing right now, whether it is doing a task or doing nothing, and using all of your five senses: sound, sight, touch, taste, and smell.

Take a few slow breaths and ask yourself:

What can I hear? (for example, clock on the wall, car going by, music in the next room, my breath)

What can I see? (for example, this table, that sign, that person walking by)

What can I feel? (for example, the chair under me, the floor under my feet, my phone in my pocket)

What can I smell? (for example, flowers in the room, air freshener, the soap on my hands)

What can I taste? (for example, my tea, a cracker, a grape, nothing)

Think of these answers to yourself slowly, one sense at a time and you will be mindfully present.

3. Allow yourself to grieve for what has been lost or what you wish you had
Border closures, restrictions on gatherings and physical distancing requirements mean a lack of freedoms that we took for granted pre-COVID. For many, this means separation from family and friends, an inability to travel, being unable to celebrate events how you would like, and feel lonely, isolated and disconnected.  It is normal to feel sad during this time as grieving for the loss of something or someone confirms that it, or they, are important to you.

4. Be flexible and creative
This year the Christmas and holiday period will not be the same as previous years due to COVID restrictions. At any time, restrictions and new health directions are enacted so expectations need to be flexible, which may be difficult to accept. Identify what is the most significant aspect of this time or event and find a way to maintain it. This might require some creative problem-solving such as moving an event outside, have multiple smaller gatherings or include a digital option.

Everyone has been affected by the challenges of 2020, either directly or indirectly, so people need to acknowledge that everyone is feeling a degree of stress. It is important to not expect too much and be kind to yourself, also, think about what you value in life. Be kind and tolerant of others as you do not know how they have been affected by this year. If you maintain good physical and mental health during COVID-19, and accept the future for what is, the resilient Australian spirit will cope with adversity.

If at any point you feel overwhelmed and unable to cope, please contact Lifeline (13 11 14), Beyond Blue (1300 22 4636), your local GP, or a mental health professional for support and assistance.

Authored by:

Gina Clement Avatar Picture

Gina Clement (MProfPsych, MMid, BNsgInform, DipHlthSc(Nsg)
Provisional Psychologist and Product Manager at Best Practice Software

SQL Server Express and You – Planning a Smooth Transition to Full SQL

SQL and You Blog Image

Recently, our Support team received a number of calls relating to an issue with Bp Premier’s SQL Server Express component, which can result in a very large, unexpected expense for Practices. As such, we felt it was important to flag this scenario with our customers.

Experiencing either performance issues, warning messages about low diskspace or a notification from Microsoft about the need to upgrade their SQL Server Express licence, several Practices contacted our Support team to seek an explanation and guidance on how to resolve the issue. Upon further investigation, we found that some Practices have outgrown their free SQL Server Express licence that comes packaged with your Bp Premier installation, requiring an upgrade to Microsoft’s SQL Server Standard Edition or even their Enterprise edition. Depending on the Practice’s size and licensing requirements, this can be anywhere from $4,000 to $14,000.

To find out how you can reduce the risk of being stuck with a large, unexpected and unwelcome bill – read on.

SQL Server Express edition, included with your Bp Premier installation, has a limit of 10GB of storage for a single database. For Practices in this situation, an upgrade to SQL Standard edition will allow for your patient database to exceed the 10GB limit, and allow for the the use of 4 sockets / 24 cores from 1 socket / 4 cores and an increased Buffer Pool Memory from 1410MB to 128GB.  In simple terms, SQL Standard edition will allow you to utilise far more of your server’s processing power.
 

However, upgrading from SQL Server Express is not as simple as flicking a switch, there are considerations you will need to make to ensure you are prepared for a smooth transition.

Given the costs involved with the move to SQL Server Standard Edition (or “Full SQL), a proper succession plan is vital to the smooth operation and transition of your systems.  The key part of this is to know your current limitations and track your Practice’s growth against these to identify your target time frame.

The key metrics to be aware of that effect Bp Premier when used with SQL Express are:

  • 1GB maximum memory used by the SQL Server Database Engine
  • The maximum size of each relational database is 10GB (this refers to the BPSPatients database)
  • The limit on the buffer cache for a single SQL instance is 1MB of RAM
  • The relational database engine is restricted to the lesser of 1 socket or 4 cores

Please note these limitations are governed by Microsoft for this free edition of SQL Server.  As this version suits the needs of a vast majority of sites Best Practice chooses to ship and deploy this for your Practice to assist in the reduction of costs.

The following actions will help you determine if you have a need to upgrade to “Full SQL”:

Monitoring and tracking of performance:

You may want to speak with your IT regarding monitoring your Express instance during your busy periods, to track your performance.

Database size:

By monitoring your back-up sizes for the “BPSPatients” file, you can plot out your Practice’s growth over a period of time and work out an average growth rate, as well as when you would expect to hit your limitations.

When planning for an upgrade to “Full SQL” due to file size growth, you should ensure that you allow enough time before you reach the file size restriction to avoid any downtime for your Practice. As a rule of thumb, you should aim to upgrade with at least 20% of your file size restriction remaining.  It would be recommended to seek advice on costs for “Full SQL” and allow for this in your budget so that funds may be available should you reach this limitation.

Should you need to upgrade your SQL Server version or edition, you can refer to the relevant online knowledge base article titled Upgrade SQL Server. For more information on Microsoft’s SQL Server pricing, visit their product page.

Authored by:

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Scott Everist
Support Leader at Best Practice Software

Stay Secure With Bp VIP.net Password Updates in Ruby SP3

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In a 2019 study conducted by Google, LastPass and OneLogin, a few alarming statistics were discovered:

  • 51% of people use the same passwords across work and personal accounts.
  • 57% of people who have had their security compromised don’t change their passwords.
  • ‘123456’, ‘iloveyou’ and ‘sunshine’ were among some of the most popular passwords used.

Passwords can be a simple and effective security method when used correctly, and are often the first line of defence when protecting Practices and their data. However, as we can see in the statistics above – we’re not always as diligent as we should be when choosing and managing our passwords.

In our new Ruby SP3 release, a password functionality update is front and centre, enabling you to impose stricter measures around password requirements, and retain more control when controlling who can log into Bp VIP.net.

These settings can be configured for all clinical users at once, enabling you to increase security around logging-in to Bp VIP.net.

The new Password Policy tab has been added to the Facility Preferences.

  • To access, click Set Up > Facility Preferences > General Preferences
  • Click on the Password Policy tab at the end.

The new settings will enable you to:

  • Set rules around password complexity, such as a minimum length and the inclusion of symbols.
  • Set a maximum number of login attempts.
  • Enforce users to change their password after a defined period.
  • Enforce an automatic logout period when a user login in Bp VIP.net becomes inactive.

password features vip ruby sp3

We recommend that you familiarise yourself with the full set of Bp VIP.net Ruby SP3 release notes, to confirm you are completing all required tasks prior to running the update – which includes this new password functionality.

The Bp VIP.net Ruby Sp3 release notes are available on our knowledge base, which you can reach from within Bp VIP.net by selecting Help > Online.

In addition, you can read about other functionality being included in the Bp VIP.net Ruby SP3 update here.

Authored by:

Jo Monson Bp Staff Pic

Johanna Monson
Training & Deployment Specialist at Best Practice Software

My Health Record for Specialists: A Co-designed Approach With ADHA

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Best Practice Software is in the final phases of getting ready to release My Health Record functionality for specialists through Bp VIP.net – a software solution that serves the needs of medical specialists such as ophthalmologists and cardiologists.

During 2019, the Australian Digital Health Agency (ADHA) invited leading software vendors for specialists to co-produce design improvements to their experience with My Health Record (MHR).  Bp VIP.net was accepted as a software vendor to participate in joint workshops organised by the ADHA to improve MHR functionality and overall usability for all specialists in Australia.

The end-result of the collaboration is a dedicated Bp VIP.net software release for My Health Record functionality, due for public release in early 2021.

The media release published by the ADHA is available here.

From Understanding Specialist Workflows to Improving User Experience and Patient Discovery

One of the key drivers behind the My Health Record for specialists initiative, and for software vendors to participate in joint workshops, was to increase a joint understanding of specialist needs. The goal of the joint understanding is to improve overall My Health Record functionality with software vendors and to avoid disrupting specialist and Practice workflows by providing a better user experience.

Taking this approach, Best Practice Software wanted to streamline all integration points in Bp VIP.net to My Health Record to ensure ease of access for viewing, accessing and downloading patient records. With the design improvements, we also wanted to ensure the same streamlined approach for uploading clinical documents back to My Health Record. This will ultimately lead to improving the overall shared electronic patient record in Australia and bettering the care of patients.

One of the long-term goals for the ADHA is to continue to increase the overall uptake of My Health Record amongst medical specialists. As the uptake for MHR has been significant over the years through our Best Practice GP software, Bp Premier, we also needed to ensure an integrated design approach for specialists. This ultimately leads to offering a great user experience to all users of Bp VIP.net software. Access to electronic patient records through MHR has been streamlined in all relevant specialist’s features to blend into existing Practice workflows. The release provides access to new MHR functionality while minimising disruption to Practices and increasing ease of access and uploads to MHR.

Patient discovery is another crucial aspect for a successful MHR user experience. One of the outcomes of the My Health Record design process, has led to helping specialists identify whether a patient has a MHR and whether they are actively participating in the program. Bp VIP.net users can easily identify patient participation through improved MHR status updates in the software.

When is This Becoming Available for Specialists?

Bp VIP.net is in the final stages of development and are getting ready for general release in the beginning of 2021, to offer specialists an integrated and seamless experience with My Health Record.

Offering a great user experience has been at the heart of the design process, while ensuring a safe and secure approach to managing patient privacy and consent to MHR. Improved healthcare outcomes have already been proven by the uptake of MHR and the improved functionality for specialists will hopefully keep us moving in the right direction with the technology available to all of us today for managing a shared health record.

Authored by:

Henry Vesander Blog Author Image

Henry Vesander
Product Management Leader at Best Practice Software

 

Bp in the Barossa Valley – a Bp VIP.net Case Study

Barossa Eye Clinic Team Photo Blog Image

In South Australia, approximately 60 kilometres northeast of Adelaide sits the well-known region of the Barossa Valley – the location of the clinic we’ve chosen to feature in our Bp VIP.net case study.

Normally known as a region that produces some of the country’s best wine, the Barossa Valley is also home to the Barossa Eye Clinic. Here, Dr Deric De Wit and wife Tanya, along with an efficient support staff, operate an ophthalmic clinic that services the greater community of the Barossa Valley.

The Challenge

Prior to the adoption of Bp VIP.net, Dr Deric De Wit, who now owns the Barossa Eye Clinic in South Australia, had been working in other clinics operating without a digitised Practice management system. Despite the wide acceptance of paper-based medical records, Dr. De Wit had many concerns around a lack of privacy, safety and security with paper-based records, and the potential risk of a data breach.

Security of sensitive patient data wasn’t Dr. De Wit’s only concern. A paper-based recordkeeping system also operates in absence of clinical decision-making support tools, lacks clinical governance, and doesn’t offer the ability to quickly and easily obtain a full view of a patient’s history, thereby increasing the risk of clinical error.

Physical recordkeeping and paper-based correspondence were also costly. The organisation and administration of patient records monopolised several hours each day and cost the Practice in terms of physical storage space and the ongoing expense of office supplies. Having to manually lodge Medicare claims meant staff were also commonly spending time on the phone with Medicare. There was excessive duplication of commonly used tests, which would have to be printed and sent in paper envelopes, adding to expenses, and not uncommonly, there was the possibility of incorrect filing with paper-based systems also. Operating in this manner inevitably resulted in a backlog of requests, which could lead to a delay of hours or even days before a decision could be made, which greatly impacted their efficiency and ability to deliver exceptional services to their patients.

Dr. De Wit believed that a digital Practice management system would solve these issues and concerns and would provide many additional cost savings and efficiencies when he opened his own new Practice.

The Practice

Barossa Eye Clinic is a private ophthalmology clinic servicing the communities of the Barossa Valley and Northern Adelaide. However, the reputation of the clinic is such that they regularly field patients from Perth and Sydney who travel for specialised glaucoma treatments. Since opening in 2018, the Barossa Eye Clinic operates with 10 staff and has served approximately 4,000 unique patients in that time.

Dr Deric De Wit serves as the clinic’s lead ophthalmologist. Dr De Wit is the clinic’s Clinical Lead and takes responsibility for all medical issues, medical pathways, clinical governance, research and technical issues within the clinic. His wife Tanya is the Practice Manager, and together they are supported by a team of administration staff and ophthalmic technicians.

Selecting Bp VIP.net

As part of their selection and evaluation process, Dr De Wit and Tanya had numerous concerns front of mind. They were aware of the fact that older staff may take some time to adapt to an electronic system, and that some users may not be able to type quickly enough. There was the ever-present risk around network security, and the worry that the IT support rendered by the software provider may not be sufficient. In addition, there was a lingering concern that the software would not be adaptable enough for each of the clinic’s staff or compatible with the external systems that the clinic used on a regular basis such as the PBS, accounting packages and third-party integrations. They were also mindful of the overall cost of the system.

After taking this into consideration and evaluating several other products, Tanya and Dr. De Wit ultimately decided to choose Bp VIP.net as their Practice management system of choice.

“It was the best overall performer by far – it was sleek, user friendly, it had such depth and excellent programming behind it – almost everything I could have thought of was already in place along with many other well thought out strategies for safe and efficient medical practice. The pricing was good and the team behind it nimble and transparent.”

One other significant advantage of Bp VIP.net that Dr. De Wit felt was of particular value was that while it’s an incredibly customisable solution, the base product works ‘out of the box’ and integrates with a range of well-known and commonly used platforms such as the PBS, EFTPOS and Medicare.

Both Tanya and Dr. De Wit felt that after considering all available options, Bp VIP.net was the only solution that truly ticked all their boxes, and that they were fully committed to using it above any other platform they had trialed.

bp vip.net case study dr de wit in consult

Since Using Bp VIP.net

The Barossa Eye Clinic staff still held some reservations over the impact of their decision during the early stages of the installation and onboarding process, however these dissipated quickly once they started using the software.

“We were worried about the implementation of the software and whether or not we would make a serious mistake in the first few weeks of using the product. We have been given excellent in-house support which made it completely seamless from day one of opening. We have never looked back and we have grown to passionately love Bp VIP.net for its simplicity and robustness.”

In addition to the general fluidity and ease-of-use, Dr. De Wit also praised the positive impact Bp VIP.net has had on the Practice’s measured results.

“There are huge savings from a staffing point of view. From memory in other Practices we always had one dedicated staff member that used to have to pull files every morning which would take two hours. This is definitely a realised benefit, together with all the time saved when people are trying to find a file that has been misplaced which was incredibly common. With Bp VIP.net I am always a few clicks away from the complete medical record of my patients – I already start dialling the telephone to speak to other doctors about my patients (or take their call directly) before I have even typed my patient’s name into the system – I am that confident I will have the information I need instantaneously. This is incredibly empowering.”

By Dr. De Wit’s estimation, his new clinic has also saved thousands of dollars per year in physical mail costs and is reassured by the instant correspondence that emails and faxes provide over paper mail. He also makes special mention of the electronic benefits with regards to billing and Medicare processing, as this was previously a task that consumed many hours of staff time on the phone, which is no longer an issue for them.

Another unmeasured, but very realistic saving is that the clinic has not missed an important patient follow up appointment as they use the excellent recall and follow-up system in the software with ease.

Dr. De Wit touts the system’s flexibility to customise workflows and templates as a significant benefit to the way he operates. In addition, his staff’s general feedback on Bp VIP.net is glowing, especially from staff who are old enough to remember how cumbersome and awkward it was to operate in a busy Practice with a paper-based system. He explains that each of his staff feel a peace of mind when using the software each day, knowing that nothing is going to slip through the cracks which, in his experience, is one of the biggest potential stressors in any medical Practice.

The Barossa Eye Clinic also uses Bp SMS to complement Bp VIP.net. They praise the additional functionality for its efficiency, commenting on the excellent feedback they receive from their staff and patients alike.

Overall, Dr. De Wit has nothing but praise when discussing the benefits that Bp VIP.net has brought to the Barossa Eye Clinic.

“I am one of your strongest supporters, and I never hesitate to show my colleagues in the UK and Germany the excellence of this program. Somehow, I get to feel like I am responsible for some of its brilliance when I am showing them, and I get a real buzz and ego boost when I show other people how wonderful our software is. In fact, I view Bp VIP.net as the gold standard out of all the electronic medical software solutions that I’ve seen – I have worked in England, Northern Ireland, Scotland, Germany and other parts of Australia – no medical software I have used has ever been so streamlined and comprehensive.”

You can find out more about the Barossa Eye Clinic at their website.

Bp VIP.net Ruby SP3 – Take a Peek at What’s Inside!

Bp VIP.net Ruby SP3 Blog Cat Peeking

Exciting news – Bp VIP.net Ruby SP3 is now available for download!

Some of you may have attended the Masterclass for Bp VIP.net’s Ruby SP3 update in August, which showcased the Online Provider Directory for Secure Messaging. That release was unfortunately delayed due to the imminent release of Active Ingredient Prescribing functionality, which in turn was also delayed due to the release of the compliant MIMS version.

We’re now excited to be able to release both of these great new features simultaneously, and we have a range of fantastic resources to ensure you’re able to educate and prepare yourself, and your staff, prior to the release. We’ve also included Quick Reference Guides to help you when you upgrade to Bp VIP.net Ruby SP3.

Prior to upgrading to Bp VIP.net Ruby SP3, ensure you download the most up-to-date version of MIMS from Live Update. This will ensure that all the medications are updated and compliant with the Active Ingredient Prescribing functionality.

Meanwhile – take some time to familiarise yourself with features outlined in our Masterclass video on Secure Messaging, and our pre-release video on Active Ingredient Prescribing at the end of this article.

A range of Quick Reference Guides are available on the Bp VIP.net Knowledge Base, accessible from within Bp VIP.net. In addition, we’ve uploaded a number of invaluable articles on useful topics such as Active Ingredient Prescribing, installing your new NASH certificate, configuring your Bp VIP.net database and using the Online Provider Directory.

All of these guides and articles can be accessed in the Knowledge Base within Bp VIP.net by selecting Help > Online.

 

Authored by:

Jo Monson Bp Staff Pic

Jo Monson
Training & Deployment Specialist at Best Practice Software

Bp Allied – Version 7 SP1 Is Here and It Packs a Punch!

Bp Allied Version 7

Hot off the press, our Bp Allied team has just released Version 7 SP1, which includes a number of exciting updates! Bp Allied Version 7 SP1 focuses on adding product enhancements requested by our customers and other small improvements – with the main features being integration with both Zoom and Xero.

Zoom Integration for Telehealth Appointments

COVID-19’s significant and ongoing impact on day-to-day routines has seen Zoom gain immense popularity. This exciting new integration will allow you to create and manage your Zoom meetings from within the appointment book, enabling straightforward telehealth consultations within Bp Allied. Practices will also be able to easily send an SMS or email with the appointment details directly to clients, for simple communication.

Xero Integration Upgrade

Xero has published new upgrades to their API connections, therefore in turn, we have updated our integration with Xero as well. This will ensure more secure authentication when communicating with Xero, as well as updating the management and processing of payments – an example being that Overpayments and Prepayments will now be clearly identified from standard payments.

Referral Enhancements

Our referral functionality has been updated to allow the calculation of expiry dates based on the referral date for DVA referrals. We have also changed the layout of the referral card, making it easier to read, as the last few releases have introduced a number of new fields into the referral form.

Below is a preview of the new referral form that you can expect to see once SP1 goes live.

Permission to Customise Client Details

We’re excited to share that a feature frequently requested by our customers has now been added! New permissions levels have been added to allow Practices to manage which users can customise Client Details.

Bp Allied’s Version 7 SP1 Release Notes are now available in our Knowledge Base library. Our team has developed a number of helpful videos and step-by-step articles to help you learn about the new functionality and put it to use.

Best Practice Software Community Partnership – Matthew Talbot Primary Health Clinic

Community Partnership Matthew Talbot Collage

If you are an avid reader of our website blog, or are subscribed to our Evolution newsletter, you would remember that back in August we shone a light on a community partnership that Best Practice Software is engaged in with the Yotkom Medical Centre in Uganda.

Today we’re doing something similar – looking at one of the Best Practice Software community partners who is doing incredible work in and around their community, and this one is a little closer to home.

For the past eleven years, Best Practice Software has been involved in an ongoing community partnership with the Matthew Talbot Primary Health Clinic and hostel, located in Woolloomooloo, Sydney. The Matthew Talbot Primary Health Clinic is a Practice that exists to support homeless men in and around the Woolloomooloo locality. For many years, the area has been a hotspot for homeless activity, with around 100 men living in the available crisis accommodation. The clinic’s patients sleep rough or reside locally in unstable, unreliable accommodation.

The clinic is a non-government organisation run by the St Vincent de Paul Society. Their staff consists of their nursing team, a general practitioner, two psychiatrists, an optometrist, and a roster of visiting clinicians and allied health professionals. Nurse Manager, Julie Smith, stresses the importance of the work that the clinic performs.

“The homeless are not served well by mainstream healthcare services. Typically, they die 25 years before an average Australian. They experience higher rates of mental illness, metabolic disease, chronic illness, and cancer. Accessing healthcare is difficult. We provide advocacy and break down those barriers to receiving a service wherever we can.”

community partnership matthew tablot Julie bill
Nurse Manager Julie Smith with Bill, one of the clinic’s beloved patients.

The clinic offers several essential and preventive health services including specialist clinics in smoking cessation, metabolic health, Hepatitis C, and chronic disease management. A point of pride for the clinic is their work in assisting patients with their NDIS funding applications, of which they have been involved in nearly 100. Of these 100, not a single application has been knocked back, meaning that once housed, the patients are able to access lifelong help and support, which in-turn sustains their tenancies and is instrumental in preventing their relapse into homelessness. For these people, these successful applications mean that their homelessness is effectively ended.

Julie explains that the core ethos behind the Matthew Talbot Primary Healthy Clinic is to help those who have trouble helping themselves.

“Supporting and advocating on behalf of people who have difficulty assisting themselves is an important way that we can create and sustain safer and healthier communities. In our hostel, we have a substantial Case Management team who provide comprehensive social welfare services. We partner with them every day and we are instrumental in providing the treating doctors with reports and supportive letters that are crucial elements in obtaining the right benefits or access to housing services.”

To further assist those who are impacted by homelessness, in addition to the medical support and advocacy for housing, the Matthew Talbot Primary Health Clinic also has an onsite learning centre. The centre welcomes those struggling with homelessness, and the wider community.

“It’s a place where you can learn, gain qualifications, meet people, make new friends and obtain assistance.”

The centre’s COMPEER program, which is an initiative backed by Vinnies, is a program that matches community members with people who have a mental illness, but who would benefit from having regular friendships within the community. The centre also provides supportive services for refugees and homeless families, and they run programs which keep homeless children connected to education, which is something that many displaced children struggle with.

While the clinic does offer medical support services, the entire initiative is so much more, aiding with a holistic approach to health, both for individuals and the wider community. Health is very much connected to all aspects of homelessness and being able to assist those in need by considering all aspects of where they may be struggling is crucial to long-term success.

As part of the community partnership agreement, Best Practice Software proudly provides the Matthew Talbot Primary Health Clinic with significantly discounted Bp Premier licences, which benefits the clinic’s staff, but more importantly, allows the clinic to provide, in many cases, lifesaving care and assistance to its patients and the wider community.

Here at Best Practice Software, we are proud to be an integral part of the work that all our customers are undertaking. Though it is especially important that we take steps to assist those who are helping the most vulnerable in our communities, Best Practice Software is particularly proud to have maintained such an important and valuable community partnership with the Matthew Talbot Primary Health Clinic and look forward to continued partnership.

To find out more about the Matthew Talbot Primary Health Clinic, visit their section of the St Vincent de Paul website.

If you are involved with a charitable or non-profit cause, you believe may qualify for Best Practice Software’s Community Partnership program, and can get in touch with us here.