Best Practice Software

The Smart Way to Handle Online Bookings

Best Health Booking features are simple, intuitive, and designed to streamline your practice’s booking workflow while simultaneously providing your patients an easy and convenient booking process.

The Smart Way to Handle Online Bookings

Best Health Booking features are simple, intuitive, and designed to streamline your practice’s booking workflow while simultaneously providing your patients an easy and convenient booking process.

Keep Your Patients Connected Engaged Linked With Your Practice

At the core of Best Health Booking is the belief that your patients deserve simple, convenient access to the healthcare services they need. Best Health Booking features are designed to help your team spend less time on time-consuming administration tasks, and more time on delivering exceptional patient care.

With Best Health Booking, patients stay effortlessly connected to your practice, resulting in a stronger practice-patient relationship and improved health outcomes.

Better Patient Care

Spend Less Time on Admin

By simplifying your practice's booking workflow and streamlining your practice-patient communications, Best Health Booking helps you spend less time on administrative tasks, and more time on looking after your patients.

Simple Setup

Be up and running in minutes

Once the Best Health Booking Site Manager has been installed, your practice profile can be configured and live in minutes, allowing your patients to instantly book their online appointments.

24/7 Bookings

Bookings Anywhere, Anytime

Your practice's unique link allows patients to book an appointment 24 hours a day, 7 days a week - no matter where they are. With freedom and flexibility over their health journey, patients are more likely to attend their appointments.

You're Always Available, Even On Sunday Night. At Easter. On Anzac Day. At 4am. On Christmas Day.

Patients aren’t always able to book an appointment on your schedule. Best Health Booking lets them book an appointment on theirs.

Your practice’s unique booking link is available 24/7, and can be accessed from anywhere in the world on any computer, phone, or tablet with an internet connection. Once your practice profile is configured, your patients can book an appointment for the service they require, at a time that’s convenient to them, with the provider of their choice.

Patients with flexibility and control over their health journey are more likely to attend their appointments, minimising no-shows and reducing the frequency of cancellations or rescheduling.

Find Out How Best Health Booking Can Help Your Practice

Setting up and maintaining BHB is easy, thanks to an intuitive user interface that is simple to navigate, understand and configure.

Better resource management for your staff. Focus on the patients in the waiting room, rather than coordinating appointments over the phone.

When your patients book appointments online, updates are made in the Bp Premier Appointment Book live. This prevents double bookings, avoids the need to reschedule patient appointments, and reduces administrative tasks overall.

Your patients can book or reschedule their appointments when, where, and how they want. More flexibility for them, fewer no-shows for you.

Easily activate your online bookings, configure settings for cancelling and rescheduling of appointments, determine your rules for patient matching, how far in advance an appointment can be booked online, how close to an appointment time a booking can be made and limit how many online bookings an account holder can make daily.

Want to make sure everyone knows your booking policy? We make that simple!

By completing the practice profile, you can prepare your patients for their appointment by providing important information prior to their arrival. What’s the parking situation? Do you bulk bill? Does your clinic have elevators or stairs for those who require accessibility? Is your clinic closed or partially closed on certain dates for holidays, renovations or staff training? No problems. You can notify patients.

Identify online bookings in Bp Premier Appointment Book at a glance, by customising or utilising a default tag.

Restrict certain patients from booking online via the Bp Premier patient demographic file. Patients will be prompted to contact the clinic instead.

Available with Orchid SP2.

By filling out practitioner profiles, your patients are able to choose the right provider for them based on their own preferences, such as: gender, languages spoken, or areas of interest.

If your practice offers services such as pre-natal clinics or vaccination clinics, you can choose how that information is displayed for bookings, including the clinic name, room name, or provider responsible.

Quickly and easily select which providers are available for which appointments, allowing your patients to clearly see who in your practice is available to offer the specific services they require.

Are there practitioners in your clinic who prefer to avoid using online appointment booking but still want to maintain an online presence to avoid losing patients? Our platform offers a solution by allowing these practitioners to be listed as part of your clinic while prompting patients to call in to book appointments.

If there is variation in needs across different providers for the same appointment type you can configure:
  • When your providers’ appointments can be booked online, so they are only bookable on set dates, days and times. (i.e ‘Skin Checks’ every Tuesday between 3-5pm, or an ‘Antenatal Clinic’ every 4 weeks on a Monday between 9-11am).
  • A provider to accept new and/or existing patients and adjust the appointment duration (ie Dr Jones only wants to see existing patients for 15 mins, Dr Johnson is happy to see existing and new patients however wants to spend 20 and 30 mins respectively with them).

Exclusion periods allow you to set dates and times when providers cannot be booked online, allowing them time to complete standard activities.

Patients can view, reschedule, and cancel upcoming appointments. They can also view and re-book past appointments with their preferred provider via the Best Health Patient Portal. Patients can add future appointments to their preferred calendar and reschedule or cancel any appointments from their appointment confirmation email.

If your practice offers vaccine clinics or similar services, ‘Multiple Appointments’ allows you to set the maximum number of appointments patients can book online in one appointment slot within your provider’s Bp Premier appointment book.

Available with Orchid SP2.

Make your new patients feel welcome with clear booking options including different appointment types, for which you can customise the length accordingly.

Configure any appointment type to enable patients the ability to indicate what they’d like to discuss at their appointment (patients are advised of the visibility of their comments). Providers will then see any notes made by your patients within the details window of an appointment.

Set customised appointment titles, and include thorough descriptions for complete transparency on what your patients can expect when they arrive for their appointment. 

Create your own automated email responses for each appointment type. With each of these responses, patients will receive a calendar link, meaning they’re more likely to remember and attend their appointment.

Once you’re up and running with Best Health Booking, your Bp Premier appointment book will be synchronised to reflect your practice’s availability. Patients will know exactly which appointments are available right away.

Big on Features, Big on Value

Best Health Booking’s pricing is simple, straightforward, and affordable. One price gets you access to all of the features that Best Health Booking offers, and our pricing model is based on the number of providers that use the software.

Visit our pricing page for more information on Best Health Booking pricing.

Frequently Asked Questions

Best Health Booking integrates with Bp Premier, Bp SMS and the Best Health App.

Of course! Please fill out our Contact Us form, or call us on 1300 401 111.

It will typically take 5 – 10 working days to gain access to Best Health Booking after subscribing and will depend on your IT provider or team member successfully installing the Site Manager. 

Once the Site Manager has been successfully installed, you can begin configuring your Best Health Booking profile.

A practice website is recommended, however it isn’t a must.  Your unique booking link can be added anywhere your patients interact with your practice online, such as your social media pages or your Google My Business listing. You can also connect your booking link to a QR code.

You aren’t required to pay for each new patient that comes through online booking, nor do you pay for each appointment booked online.

We only charge per provider that allows online appointment booking, so you will know exactly how much this will cost each month. Our pricing is available here.

Appointments for your practice are accessible online via the unique booking link provided once you are up and running with Best Health Booking.

You can use this link in multiple locations, such as your practice website, social media pages, and Google My Business listing.

The Best Health Booking Knowledge Base and Interactive Help Screens are available via the Best Health Booking portal.

Best Health Booking offers the same level of practice support that you’ve come to expect with your Bp Premier subscription. Our Support Team is available on 1300 401 111 or at

Best Health Booking is a month-to-month subscription with no lock-in contracts; you can cancel anytime.

To cancel, contact our Sales Team.  All we require is 30 days’ notice.

We take privacy very seriously, you can view our full Privacy Policy here .

Recommended system requirements:   

To determine whether your operating system, server and hardware have the right specifications to support the running of Bp Premier and BHB, visit our system requirements document as follows –

Note:  Availability of online bookings is dependent on your infrastructure being connected to a stable internet connection 24/7.  Interruptions to BHB will occur if your device/hardware running Bp Premier is shut down, suspended or enters sleep mode.  

Want to know more?

Still have questions about Best Health Booking features?
We’re here to answer them!

To find out how BHB can help your practice, fill out a contact form or contact us on the numbers below.

Our Sales & Licensing team is available between 8am – 5pm AEST, from Monday to Friday.

AU: 1300 40 1111
NZ: 0800 40 1111

Callers outside Australia & New Zealand can call +61 7 3223 7700.

Please note: We’re closed on Australian national and New Zealand national public holidays.