If you have unique training requirements outside of our pre-set curriculums, Bp Remote is the perfect option. Enquire about our customised training for Bp Allied, Bp VIP.net, Bp Premier and Bp Comms.
Even with the best preparation and training, there are always some teething issues which can be stressful and time-consuming in the absence of any live support.
To ensure our new customer’s transition to Bp Premier as seamlessly as possible, our training and support team now offer go-live support. Even with the best preparation and training, there are always some teething issues which can be stressful and time-consuming in the absence of any dedicated support.
Why should your Practice consider having
Go-Live Support?
Our new go-live support offering involves a dedicated training specialist and support specialist being available to practices remotely, so any issues can be quickly and easily resolved. To relieve the burden on both practices and our support team, we’ve decided to offer a service where our customers receive the help they need, as soon as they need it.
To maximise the support we can offer, we conduct Go-Live Support through Microsoft Teams which allows us to videoconference and share screens to quickly identify any issues you may be experiencing. You’ll need to have Microsoft Teams installed on the machines you wish users to join the session.
Bp Go-Live Support is offered at an hourly rate of $198 per hour including GST. If your practice would prefer to receive real-time support for the entire first day of their transition, this can be organised at a cost of $1,320 including GST between the hours of 8:30am and 4:30pm AEST.
Bp Go-Live Support was created for practices going live with Bp Premier for the first time. This included both brand-new practices and practices converting from a different practice management or clinical software.
Even with the best preparation and training, there are always some teething issues that can be stressful and time-consuming. Bp Go-Live Support is here to help make your transition to Bp Premier as seamless as possible.
Our team is generally available between 8:30am and 4:30pm Monday to Friday AEST (Queensland time). Get in touch, and we can work together to find the best schedule for you and your team.
No, your team can join from any desktop!
All practice staff can join the meeting and participate on their individual machines. Your IT Providers can also join the session to assist in troubleshooting any networking or data conversion issues.
Bp Virtual training courses are scheduled at a set time, cover a set agenda, are delivered in small groups and are open to all for enrollment. Bp Remote training is customised to exactly your needs, and run exclusively for you and your team.
Bp Go-Live Support involves a dedicated training specialist and support specialist being available to practices remotely, so any issues can be quickly and easily resolved. To curve the burden on both practices and our support team, we’ve decided to offer a service where our customers receive the help they need, as soon as they need it.
To maximise the support we can offer, we conduct Bp Go-Live Support through Microsoft Teams which allows us to videoconference and share screens to quickly identify any issues you may be experiencing.
You’ll need to have Microsoft Teams installed on the machines you wish users to join the session.
If you decide to proceed with Bp Go-Live Support, we can coordinate with your IT Providers to ensure Microsoft Teams is installed and working correctly. For further instructions on installing Microsoft Teams, please click here.
Bp Go-Live Support is offered at an hourly rate of $198 per hour including GST, or if your practice would prefer to receive real-time support for the entire first day of their transition, this can be organised at a cost of $1,320 including GST between 8:30am and 4:30pm AEST.
