Best Practice Software Leadership
Bp Executive Team
Dr Frank Pyefinch
MBBS, Grad Dip IT
Chief Executive Officer
As CEO, Dr Frank Pyefinch heads up the Executive team, leading the development and implementation of Best Practice Software’s strategy, company vision and mission. Dr Pyefinch founded Best Practice Software in 2004, bringing a career as a busy General Practitioner and more than a decade’s experience as a pioneer of Australian medical software development.
BHSc (Nursing), MMNT
As co-founder and Director, Lorraine guides strategic and operational decision making, ensuring our team meets regulatory and statutory obligations, whilst fostering key business and government relationships. Her esteemed career includes successes as a registered nurse, business founder, councillor and regional mayor.
MBBS BIT MIT FRACGP
Clinical Advisor, General PracticeFabrina provides clinical advice to guide the development of our products. Fabrina has a background in software development for nine years, before changing her career to study Medicine at the University of QLD. After working for a few years in the hospital environment, she undertook GP training and obtained her specialist qualification in 2017, and works as a GP in Logan, Queensland.
Chief Customer & Commercial Officer
Janet heads up our customer sales and account management, software support, marketing, customer enablement and commercial partnerships functions. Janet is a senior Australasian technology and business executive, with extensive experience in leading large-scale, end-to-end service delivery for IT, product development and program delivery.
MBA, BIT, Dip Bus
Chief Innovation & Development Officer
John leads our ICT, solution architecture and development functions. John is a senior ICT and software development executive, having worked as Chief Information Officer at various public and private sector agencies. His comprehensive Australasian experience encompasses implementation of cutting-edge software development lifecycles, and management of various business analysis, programming, software production, and deployment technologies.
FCPA FAHRI GAICD
Chief Corporate Officer
Craig oversees our global executive governance, finance and probity, corporate affairs, legal advisory, people and culture, risk, compliance and organisational support functions. Craig is an accomplished Australasian healthcare governance leader, having served as Chair, Non-Executive Director, and Committee Member on various boards, driving contemporary strategic planning, performance, compliance and oversight.
Chief Product Officer
Our People, Culture & Capability branch is currently in the midst of recruiting for this newly appointed role.
Bp Management Team
BAppSc, PGrad Dip (Med Imag), MBA
Acting Manager, Commercial and Customer Enablement
Monica manages the Bp branch responsible for commercial relationships with integration partners, vendors and government; developing product knowledge and training material for users; and supporting effective deployment of our software to our customers. Monica has a background in clinical nuclear medicine and extensive experience as a senior business manager in the UK and the Australasian healthcare IT industry.
Manager, Software Support
Chris oversees our software support function. He is a knowledgeable leader with a demonstrated history in the software, end-user and enterprise services industries. His expertise encompasses business continuity planning, partnership and channel management, software deployment, sales and management. Chris is experienced in managing large projects including amalgamations of government departments and telecommunication organisations, and has managed technical requirements for critical biosecurity and border control systems.
Manager, Sales & Account Management
David manages the Sales and Account Management Branch at Best Practice Software. A highly experienced professional with over 25 years’ of experience in sales and marketing across varied industries, David has a proven track record in account management and successfully leading teams with a strong focus on customer service and client satisfaction. Working with all products at Best Practice Software, David leads an extremely professional, capable and diverse team that mirror the high standards and core values of Team Bp.
Manager, Marketing, Communications and Events
Harmony oversees our marketing, corporate communications, PR, media enquiries and events for Best Practice Software. Harmony is a dynamic leader with a background in digital and traditional marketing and advertising, having worked in numerous industries across Australia with a focus on technology and software. Harmony possesses a well rounded skill set in both B2B and B2C marketing, with a proven track record in delivering results through strategic marketing plans, encompassing all areas of marketing and advertising.
B TECH, MBA, DIP HRM
Manager, Product Management
At the helm of our development, Andre oversees the product management function at Bp. Andre has extensive technical expertise and product management experience, with over 10 years working in the healthcare sector. He has a range of skills in business process design and analysis, requirements elicitation and management, enterprise analysis using formal architecture frameworks and tools, as well as the design of functional, information and logical architectures.
CERT IV PROG TECH
Manager, Solution Architecture
Daniel leads our solution architecture function which is responsible for designing our software solutions, that are built by our development teams. Daniel is an experienced senior developer with extensive industry experience. He possesses over 20 years’ in software development in various industries and has a solid understanding of application architecture and extensive experience designing and developing enterprise applications.
Manager, Finance & Reporting
David’s responsibility at Team Bp is to manage everything Finance and Reporting, with over 25 years’ experience in Finance-related sectors. For the past 14 years David has been working at Independent Fund Administrators & Advisers, where he has held roles such as Project Manager, Manager Financial Services, and most recently the roles of CFO, Company Secretary and GM Operational Services.
Manager, People, Culture & Capability
Brendon manages our team recruitment, selection, performance and professional development for Team Bp. Brendon brings many years of experience and has worked in key HR roles across multiple industries such as vocation training and accreditation, and disability support. Brendon enjoys helping organisations build a skilled, agile, capable and engaged workforce.
B Eng (Elec)/B InfoTech
Evan’s role in Team Bp is managing product delivery across the full software development lifecycle, from planning through to design and implementation. He brings with him over 15 years of experience in software development, spanning various industries in both public and private sectors.
Mitchell’s focus at Bp is to manage product delivery, working across multiple software development areas. His wealth of experience ensures a smooth workflow is maintained through the release cycles. Mitchell drives and promotes continuous improvement initiatives that safeguards the quality of our products. Mitchell brings more than 20 years of experience in the Australian Medical Software Industry.
BComp & MS
Greg is instrumental in managing the product delivery process at Bp, throughout each step of the development cycle. Greg brings significant project management experience to Bp, and has held roles as a senior technical advisor in New Zealand’s public and private sectors. He is also ITIL certified.
Katrina manages product delivery as part of Team Bp, and has a well rounded skill set in all aspects of software delivery – from requirements gathering through to delivery and support. She is equipped with over 20 years’ experience in software project development and delivery in both the private and public sectors, including six years in health software.
BIT, Assoc Dip IT, Adv Cert App Bus
Manager, Technical Operations
Ian is an accomplished IT professional who oversees all of Bp’s Technical Operations. Ian joined Bp with senior IT industry leadership experience and has worked through the ranks in our business, from customer-facing software support through to network, server, telecommunications, desktop support, and systems technology leadership.
Manager, Development Operations
Geoff manages the Development Operations team at Bp, and is responsible for the creation, management and operations of our cloud infrastructure, and the monitoring of our upcoming Titanium release. A key part of Geoff’s role is to incorporate development work into Bp’s production system. Geoff has more than 10 years’ experience in software development, and has worked in the technology industry for his entire career.
MProjMgt, MInfSys, AdvDipBus (HR)
Manager, Business Systems
Teena manages our group’s internal focus on business process analysis to design, develop, implement, and maintain our various business systems. Teena brings extensive experience in ICT leadership, having worked across the public/private sector as a skilled specialist in business process engineering, business and systems analysis, and Information Systems strategy, stakeholder and project management.