Bp Leadership

In the spirit of knowing our customers and what you need, we’d like you to get to know us.  We are proud to introduce the key members of the Best Practice team, working together to support our users and engage Australasian medical communities.

Bp Executive Team

Dr Frank Pyefinch

MBBS , Grad Dip IT

Chief Executive Officer

Dr Pyefinch launched Best Practice in 2004, bringing a career as a busy General Practitioner and more than a decade’s experience as a pioneer of Australian medical software development.

Lorraine Pyefinch

BHSc (Nursing), MMNT


Lorraine’s esteemed career includes successes as a registered nurse, business founder, councillor & regional mayor, and now includes coordination of key business, government & customer relationships as a Director of the Bp board.



Chief Operating Officer

With accomplished business, board and financial management experience, and lengthy involvement in public and private healthcare governance, Craig coordinates operations across the global group and is the company’s senior-most employee.

Janet Whitmore


General Manager, Customer & Commercial

Janet is a senior Australasian technology industry executive, having coordinated multi-national business units with an IT, consumer and business, strategic projects, and commercial services focus. As a member of the Executive team, Janet coordinates customer sales management, software support, finance and reporting, and product direction streams.


MBA, BIT, Dip Bus

General Manager, Innovation & Development

John joins Bp with an extensive career as a senior Australasian ICT and software development executive, having worked as Chief Information Officer at various public and private sector agencies, and having implemented cutting-edge software development lifecycles, and managed various business analysis, programming, software production, and deployment technologies.

Bp Leadership Team

Jessica White


Manager, Commercial and Customer Enablement

Jessica manages the Bp branch responsible for commercial relationships with integration partners, vendors and government; developing product knowledge and training material for users; and supporting effective deployment of our software to our customers. Jessica brings extensive experience across the Australasian primary healthcare sector, focussing on eHealth and practice management solutions..

Christopher Jenkins


Manager, Software Support

Chris joins Team Bp with a wealth of experience in application support management, and manages a busy and diverse team across Australia and New Zealand supporting users with technical advice and resources.

Laurent Bordes

BSc, BBus, Dip BM

Manager, Finance & Reporting 

Laurent joins Team Bp with experience as Chief Financial Officer of a regional medical business​ and Regional Finance & Business Manager of Australia’s largest regional media organisation. Laurent brings graduate qualifications in commerce, and is a graduate member of CPA Australia, one of the world’s foremost post-graduate business leadership organisations.

Mitchell Grotherr


Manager, Delivery

Mitchell’s focus is to manage product delivery into production, working across multiple software development areas. His wealth of experience ensures a smooth workflow is maintained through the release cycles. Mitchell drives and promotes continuous improvement initiatives that safeguards the quality of our products, while creating a team culture that thrives on innovation.

Trish Mears

BBComm, Dip RSM, Dip Man

Manager, Marketing, Communications & Events

Trish is an experienced marketing and corporate communications professional and manages Bp’s branch responsible for product and corporate brand strategy, promotions, media and stakeholder relations, and customer events. Trish is a passionate advocate for Bp being the medical software provider most connected with its users.

Brendon Croft


Manager, People, Culture & Capability

As a qualified and experienced human resources and team training manager, Brendon manages our team recruitment, selection, performance and professional development focus. Brendon has worked in key HR roles across industries, and enjoys the opportunity to help build our skilled, agile, capable and engaged workforce.

To be announced

Manager, Sales & Account Management


Kieran Creagh


Group Manager, Infrastructure

Kieran  leads Bp’s extensive Infrastructure branch, which incorporates development operations, business application support, and business support functions across our global business.  Kieran’s extensive career experience has focussed on development operations and technical services management, including roles as Technical Services Manager, IT Service Delivery Coordinator, and Infrastructure Services Leader for a range of private and public sector agencies.

Greg Wood

BComp & MS

Manager, Delivery infrastructure

Greg joins Team Bp with significant leadership experience in software development and project management, including management responsibility for a New Zealand IT group involved in hosted infrastructure and software development, as a senior technical advisor in the public and private sectors in New Zealand. Greg brings graduate qualifications in IT and Mathematical Science, and ITIL foundational certification.

Peter Dickinson


Manager, Product Management

Peter joins Team Bp with extensive experience on cloud platforms with a focus on transitioning legacy software, machine learning and complex integration. Peter also has more than 6 years’ experience working as CTO and Co-founder commercialising CSIRO optimisation technology in the U.S. Peter brings post-secondary qualifications with a Bachelor of Engineering with Honours in Mechanical/ Electrical/ Electronic Systems.

Daniel Kerridge


Manager, Solution Architecture

Daniel joins Team Bp with experience as a senior developer and programmer at a gaming organisation. He has over 20 years in software development in various industries and has a solid understanding of application architecture and extensive experience designing and developing enterprise applications.