Best Practice Software Leadership

In the spirit of knowing our customers and what you need, we’d like you to get to know us.  We are proud to introduce the key members of the Best Practice Software team, working together to support our users and engage Australasian medical communities.

Bp Executive Team

Dr Frank Pyefinch

MBBS, Grad Dip IT

Chief Executive Officer

As CEO, Dr Frank Pyefinch heads up the Executive team, leading the development and implementation of Best Practice Software’s strategy, company vision and mission. Dr Pyefinch founded Best Practice Software in 2004,  bringing a career as a busy General Practitioner and more than a decade’s experience as a pioneer of Australian medical software development.

Lorraine Pyefinch

BHSc (Nursing), MMNT

Executive Director

As co-founder and Director, Lorraine guides strategic and operational decision making, ensuring our team meets regulatory and statutory obligations, whilst fostering key business and government relationships. Her esteemed career includes successes as a registered nurse, business founder, councillor and regional mayor.


Fabrina Hossain


Clinical Advisor, General Practice

Fabrina provides clinical advice to guide the development of our products. Fabrina has a background in software development for nine years, before changing her career to study medicine at the University of QLD. After working for a few years in the hospital environment, she undertook GP training and obtained her specialist qualification in 2017, and works as a GP in Logan, Queensland.

John Rayfield

MBA, BIT, Dip Bus

Chief Innovation & Development Officer

John leads our ICT, solution architecture and development functions. John is a senior ICT and software development executive, having worked as Chief Information Officer at various public and private sector agencies. His comprehensive Australasian experience encompasses implementation of cutting-edge software development lifecycles, and management of various business analysis, programming, software production, and deployment technologies.

Craig Hodges


Chief Corporate Officer

Craig oversees our global executive governance, finance and probity, corporate affairs, legal advisory, people and culture, risk, compliance and organisational support functions.  Craig is an accomplished Australasian healthcare governance leader, having served as Chair, Non-Executive Director, and Committee Member on various boards, driving contemporary strategic planning, performance, compliance and oversight.

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Danielle Bancroft

Dip Soft Dev, M Pharm FAIDH MPS

Chief Product Officer

Danielle leads our Product Management branch, and aims to provide our customers with focused digital solutions that facilitate improved safety and optimal, patient-centred care. She has worked on multiple large-scale digital transformation projects, including the implementation of real-time prescription monitoring and the national ePrescribing rollout. She is a practising pharmacist and has experience in community, hospital and defence sectors.

Bp Management Team

Jessica White

Manager, Commercial and Customer Enablement

Jessica manages the Best Practice Software branch responsible for commercial relationships with integration partners, vendors and government; developing product knowledge and training material for users; and supporting effective deployment of our software to our customers. Jessica brings extensive experience from across the Australasian primary healthcare sector, focusing on eHealth and practice management solutions.

Chris Jenkins


Manager, Software Support

Chris oversees our software support function. He is a knowledgeable leader with a demonstrated history in the software, end-user and enterprise services industries. His expertise encompasses business continuity planning, partnership and channel management, software deployment,  sales and management. Chris is experienced in managing large projects including amalgamations of government departments and telecommunication organisations, and has managed technical requirements for critical biosecurity and border control systems.

David Clarke

Manager, Sales and Account Management

David leads the Sales and Account Management Branch at Best Practice Software. A highly experienced professional with over 25 years’ of experience in sales and marketing across varied industries, David has a proven track record in account management and successfully leading teams with a strong focus on customer service and client satisfaction. Working with all Best Practice Software products, David leads an extremely professional, capable and diverse team that mirror the high standards and core values of Team Bp.

Harmony Sanderson

Harmony Sanderson

Manager, Marketing, Communications and Events

Harmony oversees our marketing, corporate communications, PR, media enquiries and events for Best Practice Software. Harmony is a dynamic leader with a background in digital and traditional marketing and advertising, having worked in numerous industries across Australia with a focus on technology and software. Harmony possesses a well rounded skill set in both B2B and B2C marketing, with a proven track record in delivering results through strategic marketing plans, encompassing all areas of marketing and advertising. 

Best Practice Software Leadership Team Daniel Kerridge Profile Image

Daniel Kerridge


Manager, Solution Architecture

Daniel leads our solution architecture function which is responsible for designing our software solutions, that are built by our development teams. Daniel is an experienced senior developer with extensive industry experience. He possesses over 20 years’ in software development in various industries and has a solid understanding of application architecture and extensive experience designing and developing enterprise applications.

David Woodard


Manager, Finance & Reporting

David’s responsibility at Team Bp is to manage everything Finance and Reporting, with over 25 years’ experience in Finance-related sectors. For the past 14 years David has been working at Independent Fund Administrators & Advisers, where he has held roles such as Project Manager, Manager Financial Services, and most recently the roles of CFO, Company Secretary and GM Operational Services.

Brendon Croft


Manager, People, Culture & Capability

Brendon manages our team recruitment, selection, performance and professional development for Team Bp. Brendon brings many years of experience and has worked in key HR roles across multiple industries such as vocation training and accreditation, and disability support. Brendon enjoys helping organisations build a skilled, agile, capable and engaged workforce.

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Evan Wood

B Eng (Elec)/B InfoTech

Manager, Delivery

Evan’s role in Team Bp is managing product delivery across the full software development lifecycle, from planning through to design and implementation. He brings with him over 15 years of experience in software development, spanning various industries in both public and private sectors.

Mitchell Grotherr

Manager, Delivery

Mitchell’s focus at Bp is to manage product delivery, working across multiple software development areas. His wealth of experience ensures a smooth workflow is maintained through the release cycles. Mitchell drives and promotes continuous improvement initiatives that safeguards the quality of our products. Mitchell brings more than 20 years of experience in the Australian Medical Software Industry.

Greg Wood

BComp & MS

Manager, Delivery

Greg is instrumental in managing the product delivery process at Bp, throughout each step of the development cycle. Greg brings significant project management experience to Bp, and has held roles as a senior technical advisor in New Zealand’s public and private sectors. He is also ITIL certified.

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Katrina Penfold

Manager, Delivery

Katrina manages product delivery as part of Team Bp, and has a well rounded skill set in all aspects of software delivery – from requirements gathering through to delivery and support. She is equipped with over 20 years’ experience in software project development and delivery in both the private and public sectors, including six years in health software.

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Ian Zahn

BIT, Assoc Dip IT, Adv Cert App Bus

Manager, Technical Operations

Ian is an accomplished IT professional who oversees all of Bp’s Technical Operations. Ian joined Bp with senior IT industry leadership experience and has worked through the ranks in our business, from customer-facing software support through to network, server, telecommunications, desktop support, and systems technology leadership.

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Geoff Rich


Manager, Development Operations

Geoff oversees the Development Operations team and is responsible for the creation, management and operations of our cloud infrastructure, and the monitoring of our upcoming Titanium release. A key part of Geoff’s role is to incorporate development work into our production system. Geoff has more than 10 years’ experience in software development, and has worked in the technology industry his entire career.

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Teena Walsh

MProjMgt, MInfSys, AdvDipBus (HR)

Manager, Business Systems

Teena manages our group’s internal focus on business process analysis to design, develop, implement, and maintain our various business systems. Teena brings extensive experience in ICT leadership, having worked across the public/private sector as a skilled specialist in business process engineering, business and systems analysis, and Information Systems strategy, stakeholder and project management.

Henry Vesander


Manager, Product Management

Henry manages product management functions at Team Bp, spearheading product design & development. Responsible for end-to-end software development life cycle to ensure that our products meet user needs. Henry’s career has been focused on digital products with experience in cloud-based software and commercial product management. Henry is highly skilled in driving product vision, roadmaps and leading a team to achieve strategic direction.
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Felicity Betschart

BSc (Biomed), GradDipInfectDis, MPH

Manager, Product Management

Felicity manages product management functions at Team Bp, leading and managing every element of our software products from their conceptualisation, to their launch and post-launch performance. Felicity brings more than 10 years experience from a variety of roles, many of which span the Australasian primary healthcare sector.

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Peter Polacek

BBusSys, MBA

Manager, Product Management

Peter manages product management functions at Team Bp, and is responsible for the product life cycle management of Bp’s Best Health, Premier and cloud-based third party integration portfolios. He is passionate about identifying ways technology can solve primary health care problems that lead to positive patient and practitioner outcomes. Peter has over fifteen years’ experience across B2C and B2B technology business with a proven track record in developing and management products and services that are valuable, feasible and useable.