Bp Partner Network Quarterly Newsletter – December 2022 Edition

Welcome to the December Edition of the
Bp Partner Network Newsletter

Please use the buttons below to navigate this edition.

Welcome new and existing Partners to the final instalment of the Bp Partner Network Newsletter for 2022. As we lead into the festive period, the Commercial Partnerships Team would like to thank you for being a valued member of the Network.  

Health Service Providers were by far the most affected industry sector to notify data breaches between July and December 2021, and cyber security has remained top of mind. Health innovation can pose a cyber security risk to general practice and primary care. This is why the Bp Partner Network has proven critical. Governed by a robust quality, commercial and technical framework, the Bp Partner Network provides Bp customers access to third-party applications that are compliant, safe, and approved for use within their practice management software.

Best Practice Software champions all practices to be cyber security informed, educated, and vigilant of unapproved third-party requests for database access. We encourage all practices to regularly review applications and tools used within their practice. Ensuring the Bp Partner Network has approved all applications connected to their database.

We encourage practices to view our list of approved Bp Partners. Likewise, we encourage all Bp Partners to regularly review their profiles for accuracy and currency. Please report all updates to Partners@bpsoftware.net.


Cheryl Barnevald

Cheryl Barneveld
Partnership Leader

Banner_Halo Connect

Feedback Requested - Halo Connect API Development

In August, Best Practice Software announced a significant investment in Halo Connect, a modern cloud-based interoperability platform designed for clinical software. Halo Connect will provide Bp Premier integrators with a single integration point that allows health data to be accessed safely and securely in real time via an API.

Best Practice Software and Halo Connect look forward to working with industry partners to provide a seamless API that progresses standards and better integrations.

We encourage all new and existing Bp Partners to provide suggestions and feedback using this form to help shape the development of Halo Connect’s Bp Premier API.

Banner_Coming Soon

Best Practice Software Updates & Coming Features

Bp Premier – Orchid Release

The latest Industry Preview is available for testing – Click here to preview.

  • Legacy eOrdering setup functionality has been partially removed.As of the Orchid release, eOrdering providers must be configured in the ‘Setup E-Ordering’ screen accessed via View > Contacts > Setup > E-ordering.
  • eOrdering contacts can no longer be set up via View > Contacts > Add new.
  • eOrdering will continue to function for any providers that had been configured for eOrdering prior to the upgrade. However, the eOrder path for the provider can no longer be changed by editing the contact.
  • To change settings for an existing provider, you must merge the provider using the enhanced eOrdering functionality. Instructions on merging providers for eOrdering are provided in the Bp Premier Orchid Knowledge Base.

Other New Features

  • Multiple Observations can now be recorded to a patient within the same day.
  • Upload medical contraindications and natural immunities for immunisations to the Australian Immunisation Register.
  • Improved patient search.
  • Internal message search functionality added.
  • Set custom text to the body for outgoing emails.

**Important Reminder** Bp Partners have 14 days to test and provide feedback once an Industry Preview release has been made available. Feedback can be provided by emailing partnersupport@bpsoftware.net or on the Partner Forum.

Testing by Partners during this time is imperative as it will allow Bp to undertake bug fixing before public release.

Bp Premier – Orchid Service Pack 1 (SP1)

In the Bp Premier Orchid SP1 release, legacy eOrdering functionality will be fully removed. In this version, legacy eOrderering labs will no longer generate eOrders. Only providers configured through the ‘Setup E-Ordering’ screen will have the functionality to generate eOrders.

Banner_Industry News

Industry News

Medicare Web Services (MWS)

We are pleased to inform that 99% of all Bp Premier practices have now transitioned to MWS. With claiming via the client adaptor is expected to be disabled by the end of the year.

National Real Time Prescription Monitoring (RTPM)

RTPM in Tasmania and Western Australia is expected to be available in the first half of 2023.


The Department of Health and Aged Care has extended SMS funding until the end of March 2023.

Development is underway for ePrescribing 2.3 in Bp Premier and is expected to be available in the first half of 2023 in the Orchid SP1 release.

Development is also underway to enable ePrescribing in VIP.net.

My Health Record

Bp Premier’s Orchid SP1 release will allow practices to upload an Advance Care Planning document to the My Health Record.


Get To Know Our Team - Mariela

Mariela joined TeamBp back in July as Product Owner within the Commercial Team. The focus of her role is to lead the capture, analysis, documentation, and delivery of business requirements across our suite of medical products where they relate to government, industry, third-party integrations, customer, and general software requirements.

Born and raised in Ecuador, Mariela began her career at IBM after completing a Systems Engineering degree. In 2013, she and her family decided it was time for a change. They moved to New Zealand, where she started working in the health industry. At home, Mariela is a proud wife and a busy mum of three. In her free time, she enjoys going out for walks, baking healthy treats for her family, and trying new algorithms to resolve the rubik’s cube faster!

Banner_Get the Most

Getting the Most Out of Your Bp Partnership

Gold and Silver members of the Bp Partner Network are eligible to submit one educational Bp Newsroom article for digital publication per year. This is a fantastic tool to educate our mutual customers on how your solution may better their practice. Articles submitted should explore a common issue that practices may be experiencing and then address how your solution solves their problem, adds value, serves a purpose, or provides benefit to their patients. For more information or to request our Bp Newsroom submission guide, please contact the Commercial Partnerships Team at partners@bpsoftware.net

The Commercial Partnerships Team looks forward to working collaboratively with all Bp Partners as we move into 2023. We are excited to build upon our industry relationships, uphold strong governance frameworks for third-party integrations, and provide our mutual customers with safe, compliant, and valuable applications that will assist practice workflows and enhance patient care.


Partner Support & Close Out

Christmas & New Years Operating Hours & Support

Partner support will be unavailable on the following public holidays:

  • Monday 26th of December (Boxing Day Public Holiday)
  • Tuesday 27th of December (Christmas Day Public Holiday)
  • Monday 2nd of January (New Year’s Day Public Holiday)

Please note that the Partnership team will be operating on reduced staff during the Christmas and New Year periods. There may be a slight delay when responding to Support Cases.

Partner Support is here to assist all Bp Partners. Please note that Partner Support does not engage with practices directly. If a practice is experiencing any issues, they should contact Bp Software Support. If the issue is identified as a third-party integration issue, this will be escalated internally by the Bp Support with the Partner Support team.

When Contacting Bp Partner Support

To expedite a resolution to your issue. Please keep the following information handy when contacting Partner Support:

  • What version of Best Practice is the customer using, and what is the most recent data update they installed.
  • Screenshots of the issue.
  • Error logs.
  • What steps were taken prior to the error occurring.

Remember, Bp Partners should contact the practice initially to assist in identifying the issue before engaging Best Practice Software.

For technical questions regarding the integration, email our Partner Support team on partnersupport@bpsoftware.net or call us on 1300 40 1111 option 4.

Members of the Bp Partner Network can also access our Partner Knowledge Base for technical documentation and our Partner Forum for additional support.

For enquiries regarding the Bp Partner Network or access to any of the links above, email our Partnerships Team on partners@bpsoftware.net.