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Jayex: Maximising Patient Engagement

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Jayex Maximising Patient Engagement

The current crisis has seen the adoption of digital services faster than ever before and it has proved that in many cases, remote care that’s supported by digital tools can be just as effective as traditional care when seeking to maximise patient engagement. From the moment a patient registers at a practice or hospital to post-treatment, there are a number of interchange points along the way that are key to delivering a positive patient experience. These range from arrival and check-in to engagement during treatment, post-care and telehealth.

Jayex acknowledges that patients who feel engaged and positive about their care are more satisfied and generally experience superior outcomes.

Digital tools mitigate the logistical challenges like organising patient files, appointment management, reporting etc., for staff working remotely. Many cloud-based patient engagement solutions bring a whole host of tools together in one place. Cloud-based digital platforms like Jayex online patient records, appointment booking, campaign management, and more can be accessed from anywhere. The fast adoption of these tools can be attributed to their quick integration with existing Practice Management systems. Moreover, the ability for patients to book online, request scripts and referrals, receive healthcare information and consult with their doctors remotely, reduces the risks of exposure for both staff and patients in the Practice.

If the recent upheavals have taught us anything, it’s that digital technology can be a vital resource in the modern waiting room.

How we handle healthcare has changed irrefutably and benefits of digital care are set to extend far beyond the current crisis and will remain a significant part of healthcare long after it’s over. Acting as the bridge between practice and patient, Jayex provides the Healthcare industry with advanced systems that maximise patient engagement and make patient management, workflow and communication easier, more efficient and more effective. Learn more about Jayex’s complete patient engagement platform.

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World Blood Donor Day – Safe Blood Saves Lives

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World Blood Donor Day Blood Bag

World Blood Donor Day will be celebrated around the world on the 14th of June, and it marks the start of National Blood Donor Week in Australia, to recognise and thank those who voluntarily donate blood, and raise awareness of the critical need for regular donations.  First celebrated in 2004, the 14th of June date was selected to recognise the birth anniversary of Karl Landsteiner who won a Nobel Prize in 1930 for his discovery of human blood groups and development of the ABO blood typing system. 

So thank you, for your life-saving gift, to each of the 500,000 Australians who gave over 1.5 million donations to Lifeblood – and the 110,000 New Zealanders who gave over 150,000 donations to the NZ Blood Service.  Hear from people who donate and the difference this has made in Australia and New Zealand.

Every week, Australia needs 29,000 blood donations. New Zealand needs 3,500.

Throughout the coronavirus restrictions on peoples’ movements, donations are, and remain, an essential health service. However, fewer people are donating than usual and donation centres experienced high rates of cancellations. 

Donation centres are safe places to visit and have taken steps to ensure they stay that way via screening protocols, social distancing and additional hygiene measures to protect donors and staff.  To help replenish and maintain stocks – donated blood has a shelf life of 42-days – new and existing donors are needed now. 

Australians and New Zealanders are known for their generosity in times of need, including the recent requests for support during the bushfires which caused the closure of several donation centres, and the Whakaari/White Island eruption requiring additional universal plasma donations.

In addition to blood, donation centres are now collecting convalescent plasma – the liquid part of blood containing antibodies – from people who have recovered after a confirmed diagnosis of COVID-19 and have been symptom-free for at least 28-days to support clinical trials.

Here’s how you can make a difference:

  • Within Australia, confirm your eligibility here and book an appointment here
  • Within New Zealand, confirm your eligibility here and book an appointment here
  • Become a regular donor
  • Encourage your friends, family and colleagues to become regular donors
  • Raise awareness of World Blood Donor Day and National Blood Donor Week within your social networks

Give blood, and make the world a healthier place.

Authored by:
 

Monique Willis
Lead Business Analyst at Best Practice Software

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Press Release: Australia’s First ePrescription

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Press Release first ePrescription

On the 6th of May, Australia’s first ePrescription was issued and dispensed in Victoria. We are thrilled to announce that the first electronic prescription in Australia was processed through Best Practice Software.

See below for the full press release from Fred IT, which includes a comment from Best Practice Software CEO, Dr. Frank Pyefinch.

Australia’s first electronic prescription successfully dispensed

Leading Australian prescribing and dispensing vendors collaborate to complete electronic prescription

Australia’s first paperless electronic prescription in primary care was successfully prescribed and dispensed in Victoria yesterday, marking a significant first step in the national delivery of electronic prescriptions.

The first electronic prescribing and dispensing occurred between Anglesea Medical and Anglesea Pharmacy. It used the “token” model where the doctor sends the electronic prescription along with a code or “token” to the patient by SMS or email. The patient then forwards or presents the code to their chosen pharmacy for dispensing.

According to Dr David Corbet at Anglesea Medical who prescribed the first electronic prescription, “The process is as simple as writing the prescription in the usual manner and, with the consent of the patient, selecting that the prescription is generated as an electronic prescription.”

Pharmacist Jason Bratuskins dispensed the first electronic prescription in his Anglesea pharmacy. He commented, “our patients and staff have been profoundly influenced by the isolation requirements of COVID-19, and it has been terrific to be part of efforts to re-define how we support our patients with alternative options for fulfilling prescriptions. I was pleased to see that this could sit comfortably alongside our existing processes.”

This week’s successful electronic prescription occurred using the Best Practice prescribing system, prescription exchange service eRx Script Exchange, Fred NXT Dispense and MedView Flow.

Pharmacist and CEO of Fred IT Group, Paul Naismith said, “the achievement of the first successful electronic prescription in primary care settings is a major step forward in Australia’s provision of a digital network that provides patients with flexibility for how they access their medications. I am very proud of the Fred and eRx teams which, through ongoing innovation and hard work, have achieved this result ahead of schedule in a very challenging work environment.”

CEO of Best Practice, Dr Frank Pyefinch, was thrilled to hear that the first electronic script had been successfully transferred using Best Practice Software, saying, “our team has pulled out all stops to deliver this important functionality as quickly as possible and we expect that it will confirm that electronic prescriptions are the way of the future. It is history in the making!”

The token model will work alongside the Active Script List (ASL) to provide patients with flexibility in how they digitally access their medications. This week’s success covered the entire electronic process of the token model: prescribing electronically in Best Practice, providing the patient with a token with the required number of repeats via eRx, sending the dispensing request to the pharmacy, integrating it into the pharmacy’s workflow, based on MedView Flow, and then dispensing in Fred NXT.

Fred CEO Paul Naismith emphasised that ongoing industry collaboration will be vital to the national delivery of electronic prescriptions. Naismith concluded, “the priority from here is to continue approving participating vendor systems and understand what is needed to prepare patients, prescribers and pharmacies for a national system of electronic prescriptions. The token model and ASL are both important components of a national approach which provides patients with the flexibility and security to manage their electronic prescriptions in collaboration with their local prescriber and pharmacist.”

Media Release originally published 7 May, 2020.

Video: ePrescribing Q & A for Patients

We encourage Practices to share this video with patients and staff, to help them understand the benefits of ePrescribing.

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Managing Patient Records – Bulk Deactivations in Bp Premier

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Managing Patient Records Smiling Faces

As patients skip their regular doctor visit in the current COVID-19 climate, or attend a different clinic they think may be less busy, your Practice may accumulate records from patients that have not visited in a year or more. It is for reasons such as this, amongst others, why effective management of patient records is so crucial to your Practice.

It’s good practice to regularly search for these types of patients and mark their demographic record as ‘inactive’. Inactive patients will not appear by default in patient list screens, which helps to keep these screens limited to active and relevant patients, and reduce operator error. You can run a search and mark patients as inactive in bulk from Bp Premier’s powerful Database Search tool.

What if I need to Include Inactive Patients?

If you need to include inactive patients at any time, tick the Show Inactive Patients filter at the top of patient list screens. Inactive records will be shown with a pink background, to help your operators distinguish between inactive and active patients while managing patient records.

Managing Patient Records Bulk Deactivation 1

Search for Inactive Patients and Mark All as Inactive

You can only mark bulk patients as inactive from the Database Search. If you accidentally mark patients as inactive, you will have to manually reactivate each patient from their demographics.

  • From the Main Screen, select Utilities > Search and click Load Query.
  • Browse to C:\Program Files\Best Practice Software\BPS\SuppliedQueries\Demographics
  • Select Active patients who have no had a visit in the last 12 months, have no future appointments, were not created in the last six months and click Open.
  • In the SQL Query text box, adjust the values indicated in the query text to tweak your search, for example, to search for no visits over the last 24 months instead of the default 12.
Managing Patient Records Bulk Deactivation 2
  • Click Run Query.
  • Select File > Mark as Inactive. Click Yes when Bp Premier prompts you to confirm.
  • If you adjusted the query and want to run it again in the future, click Save Query and save your modified query under a different filename. You can reload your custom query at any time.

You’ve successfully cleared a group of inactive patients from your patient lists!

MORE INFORMATION ON MANAGING PATIENT RECORDS

For more information on managing patient records, the Bp Premier online help Knowledge Base contains more information on running queries and marking a single patient as inactive or deceased. Select Help > Online from the menu and type ‘inactive’ into the search bar to see more articles on this topic.

Authored by:

Jay Rose - Bp Software

Jay Rose
Technical Writer at Best Practice Software

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COVID-19 Resource Updates in Bp Knowledge Base

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COVID-19 Knowledge Base Virus

For anyone currently working in the medical industry, being aware of the impacts of COVID-19 is a top priority, and that goes for us here at Best Practice Software as well. Our knowledge base is an incredibly useful repository of guides and videos, and we’ve endeavoured to keep it up to date as COVID-19 has been developing.

New COVID-19 Knowledge Base Content

We’ve been working hard to find ways that you can use Bp Premier to maximise your Practice’s efficiency when it comes to COVID-19 treatment, and you can now access some invaluable tips and tricks around managing COVID-19 in your Practice through the Bp Premier Knowledge Base.

Some of these include:

  • Managing COVID-19 in the appointment book: Keep track of any appointments made for patients with COVID-19 symptoms to ensure they’re distanced from regular patients or are offered telehealth appointments.
  • Managing telehealth and telephone appointments: With telehealth temporarily becoming the new norm, find out the best way to make telehealth work with Bp Premier in your practice, wither you’re using third-party integrated software, or non-integrated software.
  • Adding COVID-19 tests to your favorites: Request COVID-19 tests quickly by setting them up as pathology favorites.
  • Creating a COVID-19 clinical screening assessment: Save time in your consults by setting up an Autofill clinical screening assessment for potential COVID-19 patients.
  • Managing COVID-19 patient education: Don’t let your patients rely on dubious COVID-19 information circulating on the internet. Instead, provide them with verified, reputable information available from Bp Premier’s patient education library or create your own collection of COVID-19 patient education materials.
  • COVID-19 letters and templates: Download the May data update to access new predefined COVID-19 templates to be used in a variety of scenarios.
  • COVID-19 database queries: You can now run a query to find out which of your patients fall into categories that are considered at risk, so you can act accordingly to ensure they remain safe.
  • COVID-19 diagnoses and reasons for visit: A range of new diagnoses and reasons for visit have been added to Bp Premier. These can be added to the patient record when finalising a patient’s visit.
  • COVID-19 clinical reminders: Remind patients who require testing to follow correct procedures by setting up clinical reminder messages.
  • COVID-19 data updates: We’re constantly updating Bp Premier with new data and features, such as MBS numbers and templates, to help you combat COVID-19. Make sure you’ve downloaded the latest data update to take advantage of these.
  • COVID-19 bulk billing incentives for at risk patients: Confused about the new bulk billing incentive numbers for at risk patients? Find out how these should be used.

Instructional Videos

We also understand that different people process information in different ways, with some preferring videos over written instructions. With this in mind, we’ve been working on adding more video content to the knowledge base, to ensure processes are as easy to follow as possible.

We’ve recently added video for topics such as:

  • Creating customised COVID-19 patient education
  • Adding a current prescription
  • Accessing Bp Utilities
  • COVID-19 appointment booking process
  • Creating custom fee schedules
  • Cloning pathology or radiology preferences
  • Paying for services with a deposit
  • Reconciling online claiming batches with rejections
  • Reversing unbanked payments

Select the ‘video’ link in the Bp Premier knowledge base header to view our collection of instructional videos.

Step-by-Step Articles

Finally, we’ve been working on creating articles in the new step-through format that documents a process from end-to-end. These are designed to guide you seamlessly through some of the more complex or lengthy processes in Bp Premier.

We’ve added step-through articles for topics such as:

  • Managing pathology and radiology results
  • Setting up the clinical module
  • Setting up the management module
  • Merging Bp Premier databases
  • Configuring medicare certificates
  • Setting up a multiple-location practice.

Visit the knowledge base by selecting ‘Help’, and then clicking ‘Online’, or by pressing F1 on your keyboard from within Bp Premier.

Authored by:

Jennifer Stewart
Technical Writer at Best Practice Software

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A Masterclass in Electronic Prescribing

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A Masterclass in Electronic Prescribing

Yes! Electronic Prescribing is nearly here!

For those who may not be aware, the Australian Government has fast-tracked ePrescribing legislation in an effort to assist Practices and patients with quickly and safely receiving prescription medication, and without exposing either party to unnecessary risk due to the COVID-19 pandemic.

Best Practice Software is excited to be a part of the electronic prescribing revolution. In fact, the first electronic prescription issued in Australia was processed through Bp Premier!

However, a lot of people are asking us all sorts of questions around the implementation of electronic prescribing, and what they need to do or know in order to be prepared for the rollout.

If you count yourself among those unsure of what to do, don’t worry. Our Bp Learning team has put together an incredibly valuable, FREE Masterclass webinar focused on the Bp Premier JADE SP3 update, which includes electronic prescribing functionality.

What Will be Covered in the Electronic Prescribing Masterclass Webinar?

Great question! Firstly, two guest presenters from the Australian Digital Health Agency (ADHA) will be introducing electronic prescribing, and will cover answers to common asked questions such as:
 
  • What is electronic prescribing?
  • What is a token, and what does it look like?
  • How does a patient receive a token?
  • How does a patient get their medication?
  • What if the patient loses their token?

Following on from that, our expert trainers will take you through how to use the eScript functionality in Bp Premier. This is a must see if you would like to know more about:

  • How to enable and configure your system
  • The costs involved
  • Patient consent requirements
  • How to generate an eScript
  • What to do if a patient loses the token
  • What to do if the token is sent to an incorrect mobile number or email
  • How to cancel an eScript
  • Turning on electronic prescriptions in Bp Premier

Finally, we invite you to stay on at the end when we open the floor to your questions.

But wait, there’s more! We’ll also be covering some handy resources that you can use to educate your Practice staff and patients about electronic prescribing. If you’d like to take a look at some of these resources early, we’ve provided some links below for you:

A video of the recorded Masterclass Webinar is available above.

Video: ePrescribing Q & A for Patients

We encourage Practices to share this video with patients and staff, to help them understand the benefits of ePrescribing.

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World MS Day – A Personal Perspective

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World MS Day

World MS Day is officially marked on 30th May. It brings the global Multiple Sclerosis (“MS”) community together to share stories, raise awareness and campaign for everyone that MS affects. MS is the invisible disease, the one that sufferers deal with silently and courageously every day.

I’ve witnessed how life can turn on a coin in a matter of seconds with an MS diagnosis – from the initial fatigue, balance issues and flu like symptoms to the knowledge that you know life is never going to be the same again. There is no cure and there is no list of standard symptoms. It truly affects everyone in its own unique and cruel way. 

They say only the strong are afflicted – and I think that phrase was handcrafted for Mum. From day one of her MS diagnosis in 1992, she never once complained, and strove on when many around her were moaning about the minutiae of life. Her strength knew no bounds.

That is why the new theme for World MS Day 2020 – 2022 of “Connections” resonates so clearly today in 2020 more than ever. From a personal standpoint, and because of the times that we are living through right now. 

It’s a three-year theme with the aim of tackling social isolation for people living with MS; building community connection, self-connection and connections to quality care.

This is a massive step forward as MS is quite literally “the forgotten” disease (which is staggering when you look at the number of people affected across the globe). Social isolation and loneliness can have a seriously damaging effect on health and quality of life. People with MS need better services, access to support networks and the tools to help them champion self-care.

World MS Day Saturday 30th May 2020 is the dawning of a new era – it’s a time when people living with MS can start using the online platforms and resources created to keep the MS community feeling connected and supported – with the additional benefit of being able to share tips that can help others in the same predicament. Anything that helps generate a feeling of togetherness is something to get behind in my book. Even seeing someone’s face or hearing a friendly voice online can truly make someone living with MS smile. Let’s make everyone whose lives have been affected by MS feel brighter and happier through the power of connection.

Social interaction is part of the MS coping strategy, but so is a good dose of knowing yourself and connecting with yourself. Knowing what helps you cope, really assists in giving you the tools to live your best possible life – Mum taught me that. Her endless trust in life’s journey: that no matter what you face, human connection, kindness and knowing yourself is all that truly matters; these are the best golden tickets to help cope with the challenges that MS presents every day.

In Australia, MS Connections has a clear focus for the sub-themes it wants to address over the next 3 years.

Year One | 30 May 2020 | Saturday

Sub-theme: Connect to Self

Year Two | 30 May 2021 | Sunday

Sub-theme: Connect to Friends/Family

Year Three | 30 May 2022 | Monday

Sub-theme: Connect to Community

There are many options you could choose to focus on when celebrating World MS Day and here are a few ideas to get you thinking:

  • Challenge social barriers and stigma that can leave people with MS feeling alone and isolated;
  • Help build communities that support and nurture people affected by MS;
  • Promote self-care and healthy living for people with MS;
  • Lobby decision makers for better services and effective treatment for people with MS; and
  • Educate people affected by MS by connecting them to all the research and guidance materials available.

Please get behind this amazing initiative and raise awareness for MS in any way you can. MS Connections is such a diverse and flexible theme, and even small ripples of change can have a massive impact.

I Connect. We Connect.

#MSConnections #WorldMSDay

Authored by:

Deborah Stockings
Product Manager at Best Practice Software

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Supporting a Frontline Practice in the Battle Against COVID-19

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Since mid-March, when warnings against overseas travel began, over 200,000 citizens and residents have returned home to Australia, with thousands more arriving by plane each week. An enforced, 14-day hotel quarantine required significant resources to be deployed by State Governments Agencies from organising the Hotels willing to provide the services to a massive logistical operation to provide healthcare resources in a very short space of time.

In Victoria the Department of Health and Human Services (DHHS)  sought out Dr. Nathan Pinskier, Director and Co-owner of the Medi 7 group of practices, and Clinical Advisor for the Australian Digital Health Agency to assist and manage the provision of medical services to the quarantined travellers. Working with DHHS, a group of Doctors was put together to support the healthcare needs of newly arrived quarantined Australians in hotels around Melbourne. 

Shortly after the medical service commerced, Dr. Pinskier contacted Dr. Frank and Lorraine Pyefinch at 4:00 pm on Thursday, 9th April with an urgent request for assistance. He explained, “what started as a requirement for one doctor the previous Saturday has rapidly expanded into the provision of five doctors today and possibly even more in the next week or so, as more and more repatriation flights arrive from overseas. Our team of doctors has been providing consults through both telehealth and face-to-face appointments.”

Initially, this rapidly formed and mobilised team did not have a practice management system to capture clinical notes electronically, therefore raising the issues of data privacy, record retention, long term storage, archiving and the decision support provided by Bp Premier when it comes to allergies and medication. Here enters Team Bp.

Within an hour of the request, our team had provided 15 Bp Premier licences and enablement material, which allowed Dr. Pinskier’s in house IT team to configure the software over the Easter long weekend. On Wednesday, 15th April, we issued Dr. Pinskier with a further 10 licences to support the expanding group of doctors. 

“We think it is fantastic that Nathan and his team have stepped up to help in this unprecedented public health emergency,” said Dr. Frank Pyefinch.  “So we were delighted to quickly deliver a solution that will ensure accurate recording of patient encounters and provide for a safe clinical handover when their isolation periods have completed”.

Dr Pinskier has provided a hosted environment to access Bp Premier. The doctors access the software via a remote desktop login using either wifi or 4G. They have full functionality including the ordering of pathology online and also prescriptions. “This is great solution for doctors working across a number of hotels. It allows for the provision of safer and better coordinated healthcare,” Dr Pinskier said. “We thank Frank and Lorraine and their team for their fantastic assistance.”

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COVID-19 and Calm Efficiencies in your Practice

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COVID-19

We were very fortunate this week to have two industry experts, Katrina Otto and Margaret Windsor, present the “COVID-19 and Calm Efficiencies in your Practice” webinar via our Be In The Know platform.

During the presentation, Katrina and Margaret shared numerous tips and tricks for Bp Premier and offering potential workflow solutions as you navigate this new and evolving landscape.

As a valued member of our extended Best Practice family, we would like to support your Practices during these difficult times by sharing with you the following resources.

1. The Webinar Recording

If you missed either session, we’ve uploaded a copy of the video to our Bp Learning Vimeo Channel which can be found here. Feel free to share the Vimeo link with other Practice staff who might benefit from the information.

2. A copy of the Presentation

A copy of the PDF PowerPoint slides used during the presentation can be found here.

3. COVID-19 Related Information

Katrina has a wealth of COVID-19 related information available here on her website, including fact sheets, webinars, and a number of fantastic eLearning modules which can be accessed here.

4. Additional Resources

Margaret also has some fantastic additional resources from our Western QLD PHNs that she mentioned during the presentation which you can find here.

5. Best Practice Knowledge Base

Best Practice also has a number of COVID-19 specific resources at your disposal on our Knowledge Base. Look out for the COVID-19 banner to access these resources, including:

  • COVID-19 and Calm Efficiencies in your Practice FAQ
  • Most recent COVID-19 data updates
  • Grouping COVID-19 patients in your appointment book
  • COVID-19 database queries
  • Guidance on telehealth and telephone consultations
  • COVID-19 diagnosis and reason for visit
  • COVID-19 letter and Bp Comms templates

The Knowledge Base can be accessed from within Bp Premier from the Help menu > Online. Click here to watch a short demo on the help and training options available.

COVID-19

As mentioned in the webinar, if you’re not on the latest Jade version of Bp Premier, we strongly recommend upgrading NOW so you’re ready when Fast Tracked ePrescribing is released in the coming weeks. There are significant differences between older versions like Summit and Lava, so it’s a good idea to get up to speed on what’s changed between your current version and Jade SP2. To help make the transition as smooth and seamless as possible, Best Practice has prepared comprehensive Upgrade Guides for each version going back as far as Summit. The documents consolidate all changes to features, functions and workflows into one digestible list, with links to all available collateral.

To answer any upgrade related questions you might have, we’re also running free FAQ sessions four times a week in the lead up to the Jade SP3 release. Take advantage of 15 minutes of uninterrupted access to a Lead Support Specialist which you can register for here.

Should you have any further questions, please do not hesitate to email us at BpTraining.

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The Value of a Business Analyst – from the Product Management Team

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Business Analyst - Jo Burton - Best Practice Software

Business Analyst is one of those job titles that you hear often, but many people aren’t really sure what it is that they do exactly. So if you’re left scratching your head when you hear the term, don’t worry – you’re certainly not alone.

A Business Analyst is someone who uses analysis to help guide organisations in the pursuit of improving their processes, products and services through the use of technology. We are the people who work in the background, ensuring that the technology you use every single day works seamlessly; we try to ensure that no matter the system you engage with, you are provided with a convenient and efficient user experience.

A day in the life of a Business Analyst often involves using a range of different software packages, each of which are integral to the success of our projects. Just as important, is the feedback and enhancement requests we receive directly from Best Practice Software customers.

Traditionally, a Business Analyst also acts as a conduit between business streams, Product Managers and Development teams to capture, define and translate business requirements in preparation for a development cycle. It is crucial that we understand the granular details of each potential business decision, and are able to translate how proposed changes could impact our products, processes and services. It is then our responsibility to present our findings to leadership and decision-making bodies, who will decide on the viability of these findings. If approved, it will find its way into our release cycle.

On a personal note, the work I find most challenging in e-health is distinguishing between clinical and non-clinical needs of our customers. Understanding this part of the process isn’t always easy, nor is it straight forward, and that can create a lot of ambiguity. This is where a Business Analyst shines; by applying analysis in a ‘grey area’ situation. The analysis we submit helps Best Practice Software make informed decisions to improve their products, processes and services for health Practices; it also helps the project team to improve communication, which is a win-win for all involved!

One of the most interesting things about working at Best Practice Software is understanding the ecosystems and product integrations within our e-health solutions. From a Business Analyst perspective, the health industry is one that is fast-paced and rapidly evolving as a result of becoming increasingly competitive. Competition breeds opportunity, and the prospect of improved systems and technology is one that is deeply exciting.

There is an immense sense of pride in being part of the Best Practice Software team, especially as the world is fighting to overcome the COVID-19 pandemic, which is proving to be one of the most significant health crises of the modern era. The project team at Best Practice recognises the importance of effective technology solutions for Practices during this time, and we are working very hard to provide our customers with telehealth products and services, so that they can provide their patients with the best quality ‘contactless’ care.

Authored by:
 
 
Joanne Burton
Business Analyst at Best Practice Software
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