In the bustling heart of Forest Hill, where healthcare meets community, Forest Hill Family Clinic has been a beacon of care for its local community. With a mission to provide top-quality healthcare, they recognise the need to provide efficient access to care through their hands-on approach to chronic disease management (CDM).
The Challenge: Creating a Simple and Reliable Process for CDM
For years, Forest Hill Family Clinic has been providing care for a growing population of patients dealing with chronic diseases. However, their approach to identifying care opportunities wasn’t one that enabled the team to do their best work. As one of their team members put it, “For us, CDM was very ad hoc, if we worked with the nurses they would pick it up, but it would drop off throughout the year.” Forest Hill Family Clinic needed to work with the team to create a simple, repeatable process for easily verifying CDM eligibility and booking those eligible appointments.
Discovering a Solution: What is Everyone Else Doing?
The practice owner, Cass Quilty, began searching for a solution that could align with their goals. Cass had heard whispers of Cubiko’s success from other practices online and decided to investigate further. They were intrigued by the prospect of a software solution that could help them streamline their processes.
Structured Care Opportunities with Cubiko
Forest Hill Family Clinic decided to put Cubiko to the test. They employed Cubiko’s QuickCheck tool to assess patient eligibility before consultations. The results were astonishing. Chronic disease management billings, once a mere 5% of their total billings, surged to an impressive 21%. As Cass enthusiastically described it, “Then along came QuickCheck. Which has been fantastic, a game changer.”
For Cass and her dedicated team, QuickCheck became their trusted ally in verifying patient eligibility before consultations, ensuring that no care opportunity was missed. As Cass elaborated, “What we created is an opportunistic appointments list in Bp. We run QuickCheck each morning, and anyone who is eligible, we make a note on the file what the patient is due for.”
This routine use of QuickCheck goes hand in hand with a thoroughly planned process for providing amazing CDM care, ensuring no patient misses out on the care they are eligible to receive.
Seamless Implementation: Simplifying the Process
The implementation of Cubiko was a breeze for Forest Hill Family Clinic. They simply signed up and began training their team using the comprehensive resources provided by Cubiko. The software seamlessly integrated into their daily workflows, making it an invaluable part of their practice.
User-Friendly Experience: Empowering Healthcare Providers
Cubiko’s user-friendly interface made it easy for the staff at Forest Hill Family Clinic to embrace and utilise the software effectively. Its simplicity amplified the effectiveness of the software, enabling the team to focus on delivering exceptional care.
The Results: Streamlined and Efficient Workflow
Cubiko has not only assisted in growing Forest Hill Family Clinic’s CDM billings but also streamlined their entire workflow. As Cass expressed, “If I don’t have to check PRODA for an item number ever again, that would be heaven. It’s been fantastic; the time we get back from rejections and checking PRODA is so valuable.” Forest Hill Family Clinic saves hours each week through a streamlined process and ensures they are able to bill for the work their team puts in by cutting down on costly rejections.
A Bright Future with Cubiko
In conclusion, Forest Hill Family Clinic’s journey with Cubiko has been nothing short of remarkable. By adopting this innovative solution, they have increased their chronic disease management billings fourfold and transformed their care delivery process. Cubiko has not only helped them improve patient outcomes but also simplified their workflows.
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