Best Practice Software

All Posts

Best Practice recognised at Business Excellence Awards

by

At a glittering Awards Ceremony on Saturday night, Best Practice Software was announced as Business of the Year at the Bundaberg and District Chambers Business Excellence Awards.

 

The company also received the Manufacturer of the Year Award and its Manager, Marketing, Communications and Events, Trish Mears was awarded the Lifetime Achievement Award.

 

Best Practice Chief Operating Officer Craig Hodges said the entire team was delighted with the result.

 

“I’m so humbled to accept these awards in manufacturing and business excellence on behalf of a greater team of more than 150 people who make a tireless contribution each and every day” Mr Hodges said.

 

“More than recognition of our team’s efforts though, I think this award as a major local manufacturing business cements the Bundaberg region’s place as a regional innovation capital in Australia with a strong health-tech focus.  This regional economy has been built on sugar cane, small crops, distilled spirits, and light manufacturing, but we’ve proven its place as an IT and health-technology contributor to Australia and New Zealand.  It also shows that regional Australia has an important place in developing cutting-edge technology with global potential” Mr Hodges added.

 

Mr Hodges paid tribute to the vision and direction of the business’ founders, Dr Frank & Lorraine Pyefinch and his team of software design, development, sales, and support professionals located throughout Australasia.  “We have assembled a great team, who are entirely focussed on quality innovative health technology products and service, and their contribution underpins our award wins”.

 

Mr Hodges was especially pleased with the Chambers’ acknowledgement of the efforts of Trish Mears, adding “Trish exemplifies everything that’s great about our values – care for others, engagement within the community, people-focus, and active contribution to medical training and positive clinical outcomes.  Trish is a true local champion, and I’m very proud of everything she contributes to the local communities in which we operate”.

 

(Photo L to R: Bp’s GM Customer & Commercial Janet Whitmore, BUSY At Work’s Betty Lappin and Bp COO Craig Hodges. Photo thanks to Sabrina Lauriston)

Share this article:

Best Practice launches new Commercial Partner Program

by

Best Practice Software enters a new era with its partners, with the launch of the Bp Partner Network.

Bp CEO Dr Frank Pyefinch said the new Bp Partner Network will formalise arrangements, some of which have been in place since Best Practice Software’s inception in 2004.

“We are launching this new program to formalise the terms, conditions, and foundations of the contractual relationship we have with all third party vendors and commercial partners who integrate with our software” Dr Pyefinch said.

“We’re seeking to not only grow the number of commercial partners to provide new programmatic and integration features for our software users, but also formalise our internal systems, policies, processes and benefits that underpin our commercial partnership program” said Dr Pyefinch.

“Our aim is to put in place simple accreditation steps that help ensure we’re working with vendors who share our philosophies and beliefs, and then celebrate that mutual partnership and collaboration through a new promoted tiered partnership model” he added

Another important reason for the new Bp Partner Network is security. “We’re implementing important new security protocols, including the tokenisation of Stored Procedures and Tables, in the Bp Premier database” said Dr Pyefinch. “The new Notifiable Data Breach Scheme requirements are also a key focus of our new Bp Partner Network” he added.

Current partners will be receiving information, including a survey, as the new program moves through the planning stages, to ensure it meets partners’ needs.

For businesses interested in integrating with Best Practice Software and wanting to know the benefits of being part of the Bp Partner Network, email partners@bpsoftware.net.

Pictured: Best Practice Software’s Manager, Commercial & Customer Enablement Jessica White and CEO Dr Frank Pyefinch launching the Bp Partner Network.

Share this article:

Movember – A Reminder For Us to Change The Face of Men’s Health

by
Movember Month

The annual charity that was started in 2003 targets the most common health issues for men – prostate cancer, testicular cancer, mental health and suicide and it’s a cause that we can all create awareness of in our Practices. 

Men – whether they be patients, staff, family or friends – can grow a moustache or , in a newer initiative, commit to walking or running 60 kilometres over the month to raise funds and awareness for men’s health projects.

Men die on average six years earlier than women.

Suicide is a leading cause of death for Australian men. More than 500 000 men take their own lives each year around the world – one man per minute. 75% of suicides are men.

The causes of suicide are complex. There is no single reason why men take their own lives, but improving overall mental health will reduce the risk of suicide.

Helping men and boys to stay mentally healthy, build strong social connections and take action early when times are tough is important and the Movember Foundation has many projects being funded in this area.

Prostate cancer incidence is expected to double in the next 15 years and the rate of testicular cancer is also rising.

Mental Health issues are common, 1 in 2 Australian men has had a mental health problem at some point in their lives. The Movember Foundation has encouraged men to speak up, to talk, ask, listen, encourage actions and check in with a friend or seeking professional help and has run campaigns such as Man UP ( a documentary series hosted by Triple M’s Gus Worland) and Real Aussie Blokes ( a photos series that aims to break down stereotypes about what it is to be a man in Australia)

New Access is a trial programme designed to encourage men to take action early when it comes to their mental health by accessing NewAccess coaches in their local communities.

Beyondblue has produced a guide on How to Have the Conversation, funded by the hairy efforts of the Movember Foundation. The guide explains how, having a conversation can help people feel less alone and more supported in getting help for anxiety and depression and what to do if your attempt to have the conversation is met with a bad reaction. (See https://www.beyondblue.org.au/get-support/have-the-conversation).

As GPs, we should be encouraging our male patients to “check-in” with us. To find out their numbers, numbers of cholesterol and blood sugar and after 50 years talk about prostate cancer and whether it is right for them to have a PSA test .

By helping with the diagnosis and treatment of mental health conditions and being aware of the local support services we can have conversations about the big things in life and also the concept that there is no one-size fits all for what to do next.

And for those needing help immediately, always remember to refer them to Lifeline on 13 11 14 or Suicide Call Back Service on 1300 659 467.

Dr Lisa Surman, CBD West Medical Centre, Perth, WA

Member of Best Practice Software’s Clinical Leadership Advisory Committee

“Often patients spend time talking about current medical and social issues, taking valuable time away from dealing with what they have really come in to discuss. One of our solutions is to direct them to news articles on our website written by a doctor in our Practice that outline current issues and offer strategies to manage the problem and links to relevant, reputable websites”.

Share this article:

How to Help Patients Manage Hayfever

by
Hayfever

Hayfever is the most common allergic disorder in Australia. It is estimated to affect 15% of the population. The symptoms can cause significant disruption to sleep, concentration, learning and daily function for children and adults. The cause is a reaction to wind pollinated tress, grasses and weeds, house dust mites, animal dander and mould spores. 

The Australasian Society of Clinical Immunology and Allergy (ASCIA) has new guidelines for managing seasonal allergic rhinitis (hayfever) and offers the following advice for hayfever sufferers:

  • Intranasal corticosteroid sprays are the mainstay of management and have a potent action on inflammation and symptoms when used regularly and need careful attention to the way in which they are used. The different brands vary in strength and effectiveness, A diagram of the effective way to use the inhalers is available at www.allergy.org.au/patients/allergic-rhinitis-haay-fever-and-sinusitis/allergic-rhinitis-treatment-plan.pdf The American Allergy Guidelines published last year recommend intranasal corticosteroids alone should be used to treat hayfever in people 12 years and over as trials have demonstrated no additional benefit from taking oral antihistamines. The earlier the spray is started after symptoms start, the quicker control is gained
  • Combination medications containing antihistamine and intranasal corticosteroid offer combined advantages and usually reduce symptoms faster
  • Antihistamine oral medications help to reduce symptoms such as sneezing, itchy and irritated eyes, but are less effective in controlling nasal blockage and dribble. The advantage of antihistamines is their flexibility
  • Intranasal saline washouts can be useful, removing the allergens, clearing the inflammatory mucus, are safe and effective and inexpensive
  • Oral leukotriene antagonists (eg Singulair) can be used for children who also have asthma, there is no government subsidy for nasal symptoms alone. Studies have also demonstrated no additional benefit in symptoms control when used with oral antihistamines in controlling symptoms than using intranasal steroids alone.
  • Effective management of allergic rhinitis is an important part of asthma management
  • Allergen immunotherapy (desensitisation) is effective in reducing the frequency and severity of the symptoms and requires a referral to a Specialist. The desensitisation involves the regular administration of commercially available allergen extracts to promote tolerance. This can be done by subcutaneous injection or liquid drops or sprays. Treatment usually occurs over 3-5 years to produce long term benefit. Individuals will experience different degrees of benefit. On average there may be a 50% reduction in symptoms and/or medication use.
  • A brief course of oral steroids (3 to 7 days) is rarely required, but may be considered with severe nasal obstruction or short term rescue from severe symptoms.
  • Depo corticosteroids are not recommended due to their short duration of effect and potential for local and systemic side-effects (eg depo-Medrol injection). These were used commonly some years ago in Australia and are still given in some countries.
  • Oral or intranasal decongestant can be used short term to control symptoms, but after 3 days can cause a rebound nasal obstruction

Unproven tests and inappropriate methods include IgG testing, cytotoxic food testing kinesiology, Vega testing, electrodermal testing, pulse testing and costly avoidance strategies. There is no Medicare rebate for these tests, these methods are not recommended by ASCIA or the WHO.

Dietary manipulation has no evidence of benefit for hayfever, food elimination eg cow’s milk or wheat is not recommended and can result in serious nutritional deficiencies in young children. Restricting dairy products is popular, but no study has demonstrated any reduction in mucus production with dairy elimination. Some cases of rhinitis associated with preservatives have been described, no diagnostic testing are available to confirm this.

Alternative medicines are not regulated in Australia. There is no Medicare or Pharmacological rebate available and no evidence to support the accuracy in diagnosing allergic disorders. The therapeutic effectiveness of acupuncture, vitamin supplements, homeopathy and physical treatments such as chiropractic manipulation has not been demonstrated.

For more detailed information about specific areas relating to allergies, see allergy.org.au

Dr Lisa Surman, CBD West Medical Centre, Perth, WA

Member of Best Practice Software’s Clinical Leadership Advisory Committee

“Often patients spend time talking about current medical and social issues, taking valuable time away from dealing with what they have really come in to discuss. One of our solutions is to direct them to news articles on our website written by a doctor in our Practice that outline current issues and offer strategies to manage the problem and links to relevant, reputable websites”.

Share this article:

Do You Know What Mental Health Is? View from a Doctor’s Desk – Dr Lisa Surman

by
Mental health of patients

World Mental Health Day is today (October 10th) – a chance to look at how we can support our patients’ mental health. 

The Do You See What I See? campaign aims to challenge perceptions about mental illness, encouraging everyone to look at mental illness with a more positive light to reduce stigma and make it easier to seek support and help for the one in five Australians affected by mental illness every year.

The campaign has enrolled over 700 organisations asking everyone to make a #MentalHealthPromise and to take a more positive view . The promises that have been made by individuals are at 1010.org.au The website has some suggestions for promises you may like to make and a page to post your own promise and associated image.

Stigma around mental illness remains an issue for Australians, delaying or preventing people from seeking help. The misconceptions and misrepresentations about those who experience mental illness can be damaging, including references about those suffering from mental illness as being incompetent, weak or scary and appear in the media, the arts and conversations at school, work and in the home.

The majority of people affected by mental illness are able to lead contributing and independent lives in the community with treatment and support. The website encourages a different light to look at mental illness, colour and life, resilience, bravery, recovery, hopefulness, courage, contribution and more.

To learn more about mental illness, and provide valuable resources for your patients, there are several organisations with easily accessible online information:

SANE Australia at https://www.sane.org/mental-health-and-illness

Beyondblue at https://www.beyondblue.org.au/the-facts/what-is-mental-health

Headspace at https://www.headspace.org.au/young-people/what-is-mental-health/

World health Organisation at http://www.who.int/features/factfiles/mental_health/en/

To find help: see Mental Health Australia https://1010.org.au/need-help

or mindhealthconnect Guided Search Tool: https://www.mindhealthconnect.org.au/

Dr Lisa Surman, CBD West Medical Centre, Perth, WA

Member of Best Practice Software’s Clinical Leadership Advisory Committee

“Often patients spend time talking about current medical and social issues, taking valuable time away from dealing with what they have really come in to discuss. One of our solutions is to direct them to news articles on our website written by a doctor in our Practice that outline current issues and offer strategies to manage the problem and links to relevant, reputable websites”.

Share this article:

Mental Health Remains the Most Common Reason for a GP Visit

by
Mental Health

With this month being Mental Health Month, the focus is on the importance of the mental health of our patients and the resources we can provide, which was highlighted in the Australian Health of the Nation Report. 

The recently released annual Royal Australian College of General Practitioners (RACGP) Health of the Nation Report identified the current health trends and issues for General Practice .

Patients see GPs more than any other health professional and 84% visit their GP multiple times a year. Three in every four patents report that their GP always listens carefully, shows respect and spends enough time with them.

Mental health issues such as depression, mood disorders and anxiety remain the most common health issue managed by GPs and was also identified as the health issue causing GPs the most concern for the future, followed by obesity. Mental health and obesity were the key areas the federal government should prioritise for action.

One in four Australians will face a major mental health problem in their life, mental health being the ability to think, feel and behave in a way that allows us to perform at our best – in our personal lives with family and friends, at university at work and in the community. The most common issues are anxiety and depression.

Learning to manage anxiety and/or depression can make a difference to how your patients react to stresses in life and feel calmer. There are many levels and different techniques and tips on how to achieve this :

  • Exercise regularly
  • Eat well
  • Get enough sleep
  • Practice relaxation exercises
  • Reduce alcohol and drug use
  • Spend time with friends
  • Ensure work/study/life balance
  • Use cognitive strategies to deal with stressful thoughts
  • Practice mindfulness to let go of worries
  • Engage in enjoyable and fun activities

Take the opportunity during Mental Health Month to encourage patients to reach out for further assessment, support and referral if required. There are also a host of great resources you can refer them to on the Australian Government’s Head To Health website.

Dr Lisa Surman, CBD West Medical Centre, Perth, WA

Member of Best Practice Software’s Clinical Leadership Advisory Committee

“Often patients spend time talking about current medical and social issues, taking valuable time away from dealing with what they have really come in to discuss. One of our solutions is to direct them to news articles on our website written by a doctor in our Practice that outline current issues and offer strategies to manage the problem and links to relevant, reputable websites”.

Share this article:

How Successful is Australian IVF? View from a Doctor’s Desk – Dr Lisa Surman

by
IVF Treatment

As health professionals, it’s important to have the latest information and resources on IVF. 

A recent report published by the University of New South Wales announced that 18% of IVF cycles in Australia and New Zealand result in a live birth Of the just over 81 000 initiated IVF cycles in 2016-2017, 82.2% resulted in either a successful embryo transfer or all oocytes/embryos being preserved at subzero temperatures for use in IVF ( cryopreservation) In 2016-2017 the highest annual number of births in Australia and New Zealand IVF’s history were recorded, 15,198 babies. The proportion of IVF cycles resulting in twins and triplets is now one of the lowest rates in the world, 3.8%. The average age of women being treated with IVF is 36 years.

The report was produced after the Victorian Government announced a review into the state’s IVF laws to ensure women were getting accurate information from IVF and fertility doctors about success rates and treatment options. Each cycle is expensive, with IVF Australia figures showing patients are out of pocket as average of $ 4,707 for their first IVF cycle and $4,151 for subsequent cycles.

The IVF success rates published for Australian Fertility Clinics can be misleading The rates are given as live birth per pregnancy or per embryo transfer and do not take into account all those whose cycles did not result in an embryo transfer or those pregnancies that do not go to term. Different countries have differing laws regarding public access to fertility treatment outcomes.

Australia’s IVF success rates are assumed to be similar to those of the UK. According to the UK’s National Health Service, between 2014 and 2016 the percentage of IVF treatments that resulted in a live birth was 29% for women under 35, 23% for women aged 35 to 37, 3% for women aged 43 to 44. The Human Fertilisation & Embryology Authority is the UK Government’s independent regulator overseeing fertility treatment and research. This site provides clear outlines about the different treatments available and the associated options, including risks and results.  The HFEA is a very useful reference for Australian women as the fine details are not easily available and not mandated by laws.

The IVF success rates published for US Clinics are higher than Australian rates possible because there was a much higher rate of multiple births from the US Clinics.

For your patients planning or currently trying to start a family, a valuable resource could be The Fertility Coalition, formed by four organisations in Australia – the Victorian Assisted Reproduction Treatment Authority, Andrology Australia, Jean Hailes Research Unit and The Robinson Research Institute; and funded by the Australian Government Department of Health and the Victorian Government Department of Health and Human Services. The site provides facts about fertility for men, women, trans and gender diverse people to make the best possible decisions about having children for your circumstances, the most up to date scientific information to improve fertility. See yourfertility.org.au

For your patients choosing an IVF Clinic and about to attend the first appointment a useful guide is available here.

Dr Lisa Surman, CBD West Medical Centre, Perth, WA

Member of Best Practice Software’s Clinical Leadership Advisory Committee

“Often patients spend time talking about current medical and social issues, taking valuable time away from dealing with what they have really come in to discuss. One of our solutions is to direct them to news articles on our website written by a doctor in our Practice that outline current issues and offer strategies to manage the problem and links to relevant, reputable websites”.

Share this article:

Women’s Health Week – by Dr Lisa Surman

by
Women's Health

For everyone working in health, Women’s Health Week is a chance for us to take stock, look at trends and find new resources to help female patients.

The Women’s Health Survey of more than 15,000 Australian women is a valuable “snapshot” of women’s health in Australia.

It reveals that while they are juggling children, the digital world, career and ageing parents,  more women are exercising ( 70.3% are doing more than 2 hours of moderate exercise weekly)  and less are smoking ( 90.5%).

However, there are concerning statistics regarding their wellbeing that, as health professionals, we need to be aware of:

  • 50.8% of surveyed women describe themselves as overweight or obese
  • 9.5% of women drink daily
  • 46.1% of surveyed women have been diagnosed with depression or anxiety by a doctor or psychologist
  • 34.5% of women reported not getting enough time to themselves on a weekly basis
  • 66.9% of women reported feeling nervous, anxious or on edge nearly every day or on more than seven days in the past few weeks

Jean Hailes for Women’s Health conducted the survey and Director, Janet Michelmore says the data demonstrates the complex demands on modern women who are either trying, or think they are expected, to do so much.

She says that time is the biggest barrier for women who are trying to make health a priority, but finding that a challenge. Social media also plays a part in the expectations of women to always appear as perfect.

You can read the whole report here.

The Jean Hailes Women’s Health Week runs all this week (3rd to 7th September) and for more information visit www.womenshealthweek.com.au.

The organisation provides free daily videos, podcasts, stories, recipes and more throughout the week.

The Jean Hailes Organisation provides practical, accessible evidence-based and reliable  information on the website and in 2016 was recognised officially as the Federal Government’s national digital gateway for women’s health.

A valuable resource, indeed, for giving the best possible care to Australian female patients.

Dr Lisa Surman, CBD West Medical Centre, Perth, WA

Member of Best Practice Software’s Clinical Leadership Advisory Committee

“Often patients spend time talking about current medical and social issues, taking valuable time away from dealing with what they have really come in to discuss. One of our solutions is to direct them to news articles on our website written by a doctor in our Practice that outline current issues and offer strategies to manage the problem and links to relevant, reputable websites”.

Share this article:

Headcoach for Young Men. View from a Doctor’s Desk – Dr Lisa Surman

by
Maintaining mental health

One of the challenges facing GPs is keeping up to date with programs that can help our patients. 

One that we have found useful for our young male patients is a new program launched by Headspace, called headcoach, which helps them understand that mental health is just as important to understand as physical health.

Headspace has worked with some of Australia’s best athletes to find out what strategies they use to help manage difficult thoughts and feelings.  The strategies are many are varied –meditation, taking a digital detox, listening to music, spending time outdoors and writing things down.

Another great resource we have found is a newly launched podcast from ABC called Mindfully, with Sydney Swans legend, Brett Kirk exploring how to use mindfulness in different areas to become calmer and happier.

As we all know, alcohol and other drugs may feel like they help in difficult times, but can interfere with your mental health and make you feel worse in the long run.

We also know there is a strong link between what we eat and how we feel. A poor diet can increase symptoms of anxiety and depression compared with a healthy diet of wholegrains, fruit, vegetables and nuts.

Sleep improves mood, concentration and increases resilience. Reducing the things that interfere with sleep, such as noise, light and social media help improve sleep quality

Each of the various strategies have further tips and suggestions for how to achieve the goals and can be useful to refer to when talking to our young male patients:  taking time to do the things they enjoy, strategies to manage difficult thoughts and feelings, reducing alcohol, improving diet, improving sleep quality, staying connected to friends and family and staying active.

Another campaign we have found useful is, #YouCanTalk, a suicide prevention campaign aimed at giving people the confidence to respond to friends and family when they need help and guide them to the right support services. The campaign is a powerful union of beyondblue, Black Dog institute, Everymind, headspace, reachOut and R U OK?  #YouCanTalk highlights the resources available to support and access current information, programs, services and research within suicide prevention in Australia.

For more details visit headspace.org.au; and lifeinmindaustralia.com.au, the digital gateway that provides organisations and communities with the services and programs.

Dr Lisa Surman, CBD West Medical Centre, Perth, WA

Member of Best Practice Software’s Clinical Leadership Advisory Committee

“Often patients spend time talking about current medical and social issues, taking valuable time away from dealing with what they have really come in to discuss. One of our solutions is to direct them to news articles on our website written by a doctor in our Practice that outline current issues and offer strategies to manage the problem and links to relevant, reputable websites”.

Share this article:

Is Breast Best? A Look at Breast Feeding by Dr Lisa Surman

by
Breast Feeding

Public health officials around the globe were stunned when the American delegation attending the World Health Assembly in Geneva sought to soften the resolution to encourage breast feeding, after decades of research has demonstrated that mother’s milk is healthiest for children and countries should strive to limit the inaccurate or misleading marketing of breast milk substitutes. It is believed that the US delegation was influenced by the interests of infant formula manufacturers, seeking to remove language that called for governments to ” protect, promote and support breastfeeding” and for policy makers to restrict the promotion of inappropriate food products to infants and children. When Equador tried to save the proposal, the US threatened trade sanctions and diminished military aid. In the end Russia introduced the measures which were introduced with most of the original wording.

Breast feeding is the optimal way to feed neonates and infants. Breast milk provides complete nutrition, is readily available, helps prevent infection and has long term benefits such as improved cognitive and neurological development and reduced likelihood of obesity. Benefits to mothers include weight loss, reduced risk of osteoporosis, ovarian cancer and breast cancer.

A study published in the Lancet in 2016 announced that “breastmilk makes the world healthier, smarter and more equal” and predicted that 800 000 child deaths a year across the world could be prevented and $300 billion in savings from reduced health care costs and improved economic outcomes for those reared on breast milk.

There is some nuance to the evidence for the benefits of breastfeeding as the benefits are not possible to disentangle from socioeconomic factors in observational studies. Scientists are not ethically able to conduct double-blind studies providing one group of infants with breast milk and the other breast milk substitute.

A small number of women are unable to breastfeed their baby and breast feeding can be difficult for many reasons. Support for breast feeding is critical, including institutional provisions, emotional support, reassurance, practical help and information. Importantly parents need support, advice, practical assistance and no judgement from professionals, community and peers.

Resources, an online forum and links to social media or a local group for breast feeding women are available at breastfeeding.asn.au

More fact sheets are also available at https://www.thewomens.org.au/health-information/breastfeeding/breastfeeding-overview

Reliable sources of information about medicine use in breastfeeding are LactMed http://toxnet.nlm.nih.gov/cgi-bin/sis/htmlgen?LACT and Infant Risk Centre at www.infantrisk.com/categories/breastfeeding

For those who are unable or who chose not to breastfeed the online group at  fearlessformulafeeder.com is dedicated to providing non-judgemental support for all new parents at #ISupportYou

Dr Lisa Surman, CBD West Medical Centre, Perth, WA

Member of Best Practice Software’s Clinical Leadership Advisory Committee

“Often patients spend time talking about current medical and social issues, taking valuable time away from dealing with what they have really come in to discuss. One of our solutions is to direct them to news articles on our website written by a doctor in our Practice that outline current issues and offer strategies to manage the problem and links to relevant, reputable websites

Share this article:
BestPractice_Logo_Large - White with Transparent Background
Facebook Linkedin Vimeo

Subscribe to Our Important Communications

Newsletter Subscription

  • This field is for validation purposes and should be left unchanged.