Best Practice Software

March 2024 Changes to Reporting Vaccination Encounters to AIR

The Australian Immunisation Register (AIR) is a national, lifelong immunisation register that records the vaccines administered to all Australians, including:

  • COVID-19 vaccines
  • Vaccines given under the National Immunisation Program (NIP)
  • Privately given vaccines, such as for seasonal influenza or travel.

Reporting detailed vaccination information to AIR enables the register to contain a complete and reliable dataset for monitoring immunisation coverage and administration.

From 1 March 2024, AIR will introduce new mandatory reporting requirements to improve the data currently held. The following information will be required to upload an encounter to AIR from 1 March 2024.

Selecting the Vaccine Type will be Mandatory for Selected Vaccines

If a vaccination provider is both the immunisation and the information provider, and the vaccine was administered on or after 1 March 2024, specifying vaccine type will be mandatory for selected vaccines when uploading an encounter to AIR. Vaccine type could be Antenatal, NIP/Commonwealth, private or state program.

Route of Administration will be Mandatory for Selected Vaccines

If a vaccination provider is both the immunisation and the information provider, and the vaccine was administered on or after 1 March 2024, specifying the Route of Administration will be mandatory for selected vaccines when uploading an encounter to AIR.

Batch Numbers will be Mandatory for Selected Vaccines

If a vaccination provider is both the immunisation and the information provider, and the vaccine was administered on or after 1 March 2024, specifying the Batch Number will be mandatory for selected vaccines when uploading an encounter to AIR.

More information regarding these changes will be made available in the near future. These mandatory changes will be included in the next version of Bp Premier, Orchid SP2. We recommend upgrading to Orchid SP2 as soon as it is available so your practice may continue to meet the mandatory AIR reporting requirements.

Authored by:

Suzi Eley Blog Author Image

Suzi Eley
Training and Deployment Team Leader at Best Practice Software

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Data Accuracy in Real Time Prescription Monitoring

Blog graphic RTPM

Real Time Prescription Monitoring (RTPM) is a clinical tool available in most states to practices running Bp Premier that assists healthcare providers and pharmacists in making safer prescribing decisions for certain high-risk medicines. See Real Time Prescription Monitoring availability for more information.

To maintain the highest levels of patient safety, healthcare providers can take key steps within Bp Premier to support and enhance the data quality of the Real Time Prescription Monitoring system.

Validate the Patient's Individual Healthcare Identifier (IHI)

One of the most important steps in ensuring data accuracy is validating the patient’s Individual Healthcare Identifier (IHI) in Bp Premier. Validating the IHI ensures that the correct medical information links with the correct individual. Incorrect or missing IHIs can result in duplicate patient records, risking patient safety and potentially leading to incorrect diagnoses, inappropriate medications, and medical errors.

To assist healthcare providers in improving data quality and patient safety, Bp Premier has several functions that simplify validating patient IHI numbers. In Bp Premier version Orchid, we added functionality to automatically validate a patient’s IHI number when opening the patient record. When saving patient demographic information, a prompt will also display if the IHI number is invalid against the new identifying information.

Patient IHI numbers can also be manually validated for a single patient from the patient demographics screen or validated in a bulk lookup for multiple patients from the appointment book.

You can find more information about Validating Health Identifiers in Bp Premier in our knowledge base.

Maintain Accurate Patient Demographic Information

Real Time Prescription Monitoring does not rely solely on prescription and dispensing records; it also gathers patient information from other sections of Bp Premier. To reduce the risk of data inconsistencies, ensure that patient details such as last name, first name, address, date of birth, gender, and Medicare/DVA number are recorded and kept up to date.

Record the Patient's Date of Birth

When prescribing or dispensing medication, healthcare providers and pharmacists must record the patient’s date of birth. For prescriptions containing Schedule 4 and Schedule 8 medicines, the patient’s date of birth is a required data element. Recording the patient’s date of birth also helps ensure that accurate data is retained in real-time prescription monitoring systems and reduces the chance of duplicate patient records.

Enter Medicine Information Correctly

Medicines prescribed as free text are more difficult to match in the RTPM system. Healthcare providers should take care when selecting medicines, accurately record dosage and quantity information, and avoid free text entries whenever possible. Real Time Prescription Monitoring relies on the accuracy of this information to generate alerts and notifications regarding at-risk patients.

Real-time prescription monitoring is essential for improving patient safety in the healthcare system. Healthcare providers help improve this tool’s accuracy and effectiveness by actively participating in efforts to improve data quality. Validating IHIs, keeping patient information up to date, and correctly recording prescription information are essential steps in ensuring system quality. By implementing these measures, healthcare providers can uphold the highest patient safety standards while providing more reliable and consistent care to their communities.

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Cybersecurity Revisited – Education for Your Practices

This time last year, we posted an article highlighting the dangers of cybersecurity attacks in the healthcare industry, with some practical suggestions for minimising the risk of an attack on your practice around staff training and behaviour. As we approach October again, the National Cybersecurity Awareness Month (NSCAM), we look at what’s changed in the last year, and the work our training team have done to help you introduce your staff to cybersecurity and develop your own practice policies in this critical space.

Healthcare Still The Prime Target

The Notifiable Data Breaches report from the Office of the Australian Information Commissioner (OAIC) for the last half of 2022 still numbers Health Service Providers as the most affected industry sector for notifying data breaches.

Chart from the Notifiable Data Breaches Report

With healthcare still the leader for data breach notifications, it remains more important than ever to consider the value of training your staff on cybersecurity concepts like phishing (and now ‘smishing’), social engineering, password strength, and remote login, as well as updating your practice policies to reflect best practices.

The Australian Competitions and Consumer Corporation’s 2023 report Targeting Scams also highlights some trends in scam-related contacts over the last year. The top contact method for scam attempts is now SMS text message, or ‘smishing’, where scammers attempt to impersonate a government agency, like Medicare or the ATO, or a private company such as Amazon or the tolling company Linkt, with a hyperlink to a scam site to enter credential information and potential access to bank account details or personal data.

With SMS messaging a standard practice-patient communications method, and healthcare a prime target for cybercriminals, it’s inevitable that cyberattacks by SMS will become more and more frequent and both practices and patients will need education on how to spot a scam text message as much as a phishing email attempt.

Partnering With You Legal

To help guide your practice in forming its policies around key concepts and processes, Best Practice Software recently partnered with Sarah Bartholomeusz of You Legal to present a webinar titled Cybersecurity at Your Practice.

Sarah went through You Legal’s five-step process for preparing your practice for a cyberattack event, reducing the chances of an attack, and understanding your legal obligations that constitute your response to an attack, including assessment, remedial action, and notification to the OAIC. This is critical information that your practice must be aware of as key targets of cybercriminal activity.

Also presented in the webinar were demonstrations of the Bp Premier features you can use to implement some of the strategies discussed in the first half, such as the use of the backup schedule for disaster recovery, the comprehensive password management options now on offer, fine-tuning lockdown of the clinical record, and using the audit history tool as part of an incident assessment.

An Introductory eLearning Course For Your Practice

The Bp training team are proud to announce a free education resource for all of our practices, called Practicalities of Cybersecurity at Your Practices.

This is an introductory course that will explain some of the terminology and concepts in cybersecurity that are relevant to medical practices. The course also introduces some best practices around staff training on cybersecurity, including how to spot a phishing email, what a social engineering phone call might sound like, and the importance of due diligence around third party integrations.

We’ve provided plenty of up to date Australian government and peak body resources to start creating and updating your own practice policies on privacy and cybersecurity.

 

If you are interested in your staff undertaking this short elearning course, you can email training@bpsoftware.net for the link to get started!

Authored by:

Jay Rose Author Image

Jay Rose
Lead Content Developer at Best Practice Software

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Preparing Your Practice for MyMedicare

MyMedicare is the new voluntary patient registration initiative recently announced by the Department of Health and Aged Care (DoHAC). Registration in MyMedicare is voluntary for patients, practices, and providers, and aims to strengthen the relationships between patients and their primary care teams.

MyMedicare is a hot topic, and information on items like patient eligibility criteria, and workflows for registration is expected to be available soon from DoHAC. Bp Software is closely monitoring this space, and we are committed to keeping you informed along this journey.

What Does MyMedicare Mean For Your Practice?

MyMedicare is progressing with staggered phasing for availability of benefits for your practice and your registered patients. Some key milestones that have been shared are:

  • Practice registrations commenced 1st July 2023,
  • Patient registration commences 1st October 2023,
  • New MBS funding for registered patients for longer telehealth consults commences 1st November 2023,
  • Restructured aged care incentives, chronic disease management, and funding for frequent hospital from mid-2024 onwards.

What Can I Do Now?

While some information is still to come, there are things that you can do today. You can confirm your practice’s eligibility, register providers for MyMedicare, and prepare for questions that patients may have right now.

Practices do not have to actively register with MyMedicare. A practice will be available for selection as the regular practice for a registering patient if some simple eligibility criteria available on DoHAC’s MyMedicare information page are met. If your practice fits the criteria, no other action is necessary.

Providers must be linked to your practice in the Organisation Register for patients to register with them. This Services Australia checklist walks you through the steps to ensure both your practice and providers are registered correctly in preparation for patient enrolments.

Patient eligibility criteria, and instructions for patient registration will be released by DoHAC closer to the 1st October date for registration commencement. It’s expected that to register with your practice, a patient must have visited two times in the last two years and hold a Medicare or DVA card.

In preparation for MyMedicare in October, you may wish to generate lists of patients who would benefit from MyMedicare registration, such as aged care residents, long telehealth consult users, frequent hospital visitors, and patients with chronic and complex conditions.

How Will Registration Work?

Patient registration commences on 1st October 2023, and is a key area where further information is expected to come soon. So far, it’s known that:

  • Patients will be able to register through MyGov,
  • Practices will be able to invite a patient to register through PRODA via the Medicare App,
  • Paper registration forms will be available for patients to complete, and practices to submit through PRODA and retain,
  • Confirmation of a patient’s registration will be visible as a document in My Health Record.

All registration methods will require consent from both parties: a practice must agree to the patient’s request, and the patient must agree to any invitation sent from a practice to register.

For More Information

We understand that MyMedicare is a very new initiative, and that new information and announcements can naturally bring questions. While there may be questions that we are unable to answer at this stage, Bp Software is committed to keeping you up to date with information, and resources that we create to support our practices as they are made available. Access the Bp Premier Knowledge Base, and search for ‘MyMedicare’ to find our resources at any time.

The following Department of Health and Aged Care resources provide more information about MyMedicare, and the upcoming changes regarding telehealth, aged care incentives, and chronic condition items:

Department of Health and Aged Care MyMedicare information page and eligibility

MyMedicare and Practice Registration Frequently Asked Questions (PDF)

Services Australia MyMedicare Overview multimedia (go to eLearning > MyMedicare – Overview)

DOHAC Checklist of Steps to Register for MyMedicare in the Organisation Register (PDF)

Authored by:

Jay Rose Author Image

Jay Rose
Lead Content Developer at Best Practice Software

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The National Prescription Delivery Service is here! What does it mean for you?

The Australian electronic prescribing ecosystem has evolved significantly over the last decade. From the introduction barcodes for paper prescriptions, Real Time Prescription Monitoring, token-based electronic prescriptions, and all the way to the new My Script List functionality in Bp Premier Orchid SP1, the positive innovation has been continuous.

At its core, electronic prescribing in all its forms aims to benefit patients, prescribers, and dispensers alike. Just some of the many ways that this is achieved is through reductions in errors, and improvements in efficiency for prescribing and dispensing medicines, and by providing more modern and secure options for patients to better manage their prescriptions.

The National Prescription Delivery Service Is Available Now

In May this year, the Department of Health and Aged Care announced that Fred IT’s eRx Script Exchange (eRx) was engaged as the single provider for the National Prescription Delivery Service (NPDS). The intention of moving to a single NPDS is to provide streamlined prescription delivery management, and to continue to keep the transfers of prescription information cost-neutral for prescribers and practices, pharmacists, and patients alike into the future.

The NPDS commenced on 1st July 2023, and the deadline of 30th September 2023 for prescribers in your practice to connect to this is rapidly approaching.

What Does the National PDS Mean for my Practice?

To continue prescribing PBS medications, all prescribers in your practice must be registered with eRx Script Exchange, and be configured to use eRx in Bp Premier before the 30th September 2023 deadline.

This advice applies to all prescriptions created in Bp Premier, whether they be:

  • A traditional paper-based prescription that contains a barcode,
  • An end-to-end electronic prescription sent as a QR code via the Best Health App, an SMS or email to your patient, or printed as a paper token.

If prescribers in your practice are yet to register for eRx, you can begin the process today by visiting this website.

It’s also vital that you install the upgrade to Bp Premier Orchid SP1 in time for the 30th September deadline. The new NPDS also includes ongoing funding for providing electronic prescriptions to patients via SMS delivery, with the current funding arrangements set to cease alongside the deadline.

Orchid SP1 contains the necessary changes to switch to this new funding arrangement, so ensure that you upgrade before 30th September to continue to offer SMS delivery of electronic prescriptions at no cost. From 1st October onwards, if you’ve not upgraded to Orchid SP1, each SMS for an electronic prescription will be charged at 4c, and will be deducted from your Bp Comms balance.

What are my next steps?

To be prepared for the 30th September deadline, you should complete the following steps:

  1. Register all prescribers in your clinic with eRx as soon as possible,
  2. Configure all prescribers to use eRx in Bp Premier,
  3. Upgrade to Orchid SP1 to avoid fees for sending electronic prescriptions via SMS.

For More Information

Help, and any further information that you may require is available.

You can access the Bp Premier Knowledge Base at any time by clicking Help, then Online, or by hitting the F1 shortcut key. Simply search for the keyword ‘eRx’ and you’ll find detailed instructions on configuring each of your prescribers in Bp Premier to use eRx, or search ‘upgrade’ to find instructions on installing the upgrade to Orchid SP1. Bp’s Support team are also available to assist on 1300 401 111.

For questions around the NPDS in general, the transition process and timeframe, or anything further in relation to this topic, you can reach the Department of Health and Aged Care directly via EPtransitions@health.gov.au for assistance.

 

Authored by:

Lais Miyasava
Training & Deployment Specialist at Best Practice Software

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Are You Still Using a Medicare SHA-1 PKI Certificate?

Medicare SHA-1 PKI certificates are used for online claiming purposes only. As claiming has transitioned to web services using PRODA, these certificates are no longer required. These certificates are set to expire on 25th June 2024.

eRX Script Exchange also now accepts NASH SHA-2 PKI Certificates.

Services Australia has transitioned away from Medicare SHA-1 PKI certificates due to security concerns. SHA-1 encryption is now considered insecure and poses potential risks of cyber threats and fraudulent activities.

Services Australia has recently communicated with practices who are still in possession of current Medicare SHA-1 PKI certificates. Services Australia has requested these practices participate in a survey to determine how these certificates are being used, so they can understand any potential business impacts when the certificate expires or if they revoke it early.

How do we know if we are using a Medicare SHA-1 PKI Certificate?

To determine whether your practice is using a Medicare SHA-1 PKI certificate, perform the steps below on the Bp Premier Server:

Note: This only applies to active, non-expired Medicare SHA-1 PKI certificates. If your certificate has expired, you are not required to take any action.

  1. Click the Windows logo in the bottom left of the toolbar, or click the Windows logo button on the keyboard.

  2. Click the Search icon (magnifying glass) in the top right to slide in the Search bar.

  3. Type internet options into the Search bar and select Internet Options from the list. The Internet Properties screen will appear.
Medicare SHA-1 PKI Certificate Screenshot

4. In the Internet Properties screen, select the Content tab. Click Certificates. The Certificates screen will appear.

Medicare SHA-1 PKI Certificate Screenshot

5. The Medicare SHA-1 PKI site certificate has the name of the practice in the Issued To column (the first column).

a) If you do not have a certificate with the Practice Name in the Issued to Column, your practice is not utilising a Medicare SHA-1 PKI site certificate and no action is required.

b) If you have a Medicare SHA-1 PKI site certificate and the certificate is expired, your practice is not utilising the certificate and no action is required.

c) If you have a Medicare SHA-1 PKI site certificate and the certificate has not expired, your practice may still be using the certificate. Complete the Services Australia survey and contact Best Practice Software Support on 1300 401 111 for assistance.

How do we know if we are using a NASH SHA-1 PKI Certificate?

  1. Click the Windows logo in the bottom left of the toolbar or click the Windows logo button on the keyboard.

  2. Click the Search icon (magnifying glass) in the top right to slide in the Search bar.

  3. Type internet options into the Search bar and select Internet Options from the list. The Internet Properties screen will appear.
Medicare SHA-1 PKI Certificate Screenshot

4. In the Internet Properties screen, select the Content tab. Click Certificates. The Certificates screen will appear.

5. The NASH certificate is named ‘general’ followed by your practice’s HPI-O number. In 2023, support for NASH SHA-1 PKI certificates will also be discontinued. You can determine if your practice is using a NASH SHA-1 PKI certificate by double-clicking on the Nash certificate and selecting the Details tab.

Medicare SHA-1 PKI Certificate Screenshot

a. The Signature Hash Algorithm field should contain sha256; this shows that your practice uses a SHA-2 Nash Certificate, and no action is necessary.

Medicare SHA-1 PKI Certificate Screenshot

b. If the Signature Hash Algorithm field displays SHA1, this indicates that your practice utilises a SHA-1 Nash Certificate and that you need to transition to a SHA-2 Nash Certificate. Please refer to the Australian Digital Health Agencies’ guide on revoking your NASH SHA-1 and upgrading to a SHA-2.

Medicare SHA-1 PKI Certificate Screenshot

What do we need to do?

If you are no longer using your Medicare SHA-1 PKI certificate, there’s no need for any action on your part. Services Australia will automatically revoke your certificate from 31st of October 2023.

For those using their Medicare SHA-1 PKI certificate with the eRX Script Exchange, the option to acquire a NASH PKI is available through HPOS in the Healthcare Identifiers Service. See the Australian Digital Health Agency’s instructions for requesting or renewing a NASH PKI certificate.

If your Medicare SHA-1 PKI certificate is used for other purposes, Services Australia requires that you participate in their PKI certificate survey by August 31, 2023. Important information is supplied at the beginning of the survey to ensure that you are well-informed if action is required.

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Cardiovascular Risk Assessment in Bp Premier

Cardiovascular Disease (CVD) is responsible for significant morbidity and premature mortality in Australia. An individual’s risk of developing CVD depends on the combined effect of multiple risk factors. Risk assessment, therefore, remains fundamental to the primary prevention of CVD (Heart Foundation, n.d.).

Bp Premier offers a Cardiovascular Risk Assessment tool and the ability to access the Online Cardiovascular Disease Check from the patient’s clinical record.

Cardiovascular Risk Tool

Bp Premier’s Cardiovascular risk tool calculates a percentage probability of developing cardiovascular disease in the next five years based on measurements of several known risk factors.

To access and use the Cardiovascular Risk Assessment:

  1. From the patient record, select Clinical > Cardiovascular Risk.

The Cardiovascular risk screen will appear.

2. Some of the fields in this screen will be prepopulated based on existing observations recorded in the patient’s record. Edit the existing observations or complete the remaining fields.

3. Bp Premier will display the percentage probability the patient has of developing cardiovascular disease.

4. Click Reference to view the formula used to calculate the probability.

5. Click Save and these results will appear in the Observations tab under ’CV risk’ in the patient’s clinical record.

Online CVD Check

The Australian Chronic Disease Prevention Alliance’s CVD risk calculator has been available in Bp Premier since Saffron SP2. AusCVDRisk is a risk assessment, communication, and management tool for health professionals. To learn more about how this calculator works, refer to the Australian Guidelines for assessing and managing cardiovascular risk.

To access and use The Online CVD Check via Bp Premier:

1. From the patient record, select Clinical > Cardiovascular Risk. The Cardiovascular risk screen will appear.

2. Click Online CVD Check.

Selecting this button will open a browser window displaying the calculator.

3. Fill in the fields and click Calculate to display the percentage probability the patient has of developing cardiovascular disease in the next five years.

4. Once completed, the results and further information can be printed by selecting ‘Print these results’ or ‘Print info’ or manually copied into Today’s Notes.

Note: Only results from the Bp Premier Cardiovascular tool will appear under Observations > CV risk. Online CVD check results cannot be added to the CV risk section under Observations.

For more information on the Cardiovascular Risk Tool in Bp Premier, visit our knowledge base article here.

Resources/References

Authored by:

Sarah Mortensen
Training & Deployment Specialist at Best Practice Software

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Bp Premier Appointment Book Shortcuts

Bp Premier Appointment Book Tips & Tricks

Prioritising patient appointments and managing appointment attendance is a juggling act for many practices. Bp Premier has a multitude of tools to help increase your appointment book efficiency.

With numerous patients to schedule and limited time available, effectively managing appointments becomes crucial for providing quality care. In this article, we will explore various tools and strategies that can enhance your practice’s appointment management system, allowing you to streamline processes, improve patient satisfaction, and optimise overall efficiency.

Bp Comms - Schedule Appointment Reminders

Automate sending appointment reminders by setting up a Schedule on the Bp Premier server.

  1. Select Setup > Configuration > Bp Service.

2. Tick Use Bp Service for sending automated appointment reminders and click Configure Appointment Reminders. Click Add.

3. In the example above, reminders will be sent out at 9 am each Monday using the Overnight Appointment reminder template for appointments in the current week for two providers for all appointment types at the Greenslopes Clinic.

Bp Comms – Update Appointment Status Automatically

You can configure the system to check and update the appointment status based on replies received.

1. From the main screen, select Setup > Configuration > Appt Reminders tab.

2. Both checkboxes under Appointment attendance automation must be ticked to enable appointment updates by SMS reply. Click Configure appointment attendance replies to open the Automatic Confirmation Options window.

3. Click Add next to the Confirm or Decline list of keywords. Keywords are only accepted as an exact match of whole words. Click Ok to save.

Bp Comms - Check Appointment Reminder Replies

While checking for replies to Bp Comms appointment reminders, you can cancel, move, edit, or change the status of related appointments.

1. From the appointment book, select Utilities > Check Appointment Reminder Replies.

2. Search for replies using the fields at the top left and filter the appointments shown using the checkboxes at the top right. The middle section of the screen shows the appointment reminders that have been sent and the status. Select a message to see the sent text of the reminder and the reply text, if any. Utilities > Check Appointment Reminder Replies.

On The Day Appointments

As part of the Sessions setup, there is an option to schedule recurring On The Day Appointments for either the whole practice or per provider.

1. From the Main Screen, click Setup > Sessions. Make a selection from the Provider dropdown > click the On the day appointments radio checkbox > click Edit.

2. Select the Day of week from the dropdown and simply check each appointment slot that you would like to mark as an On The Day Appointment. Click Save and repeat the process to add more days and more appointments.

3. These slots will be seen in the appointment book on future days as On the Day and coloured pink. Once the day starts, the placeholders will revert to available appointment slots ready for booking. Note: only users with the Override On the day appointments permission level can book these appointments before the day.

Non-Patient Appointment Placeholders

1. When booking an appointment, there are multiple non-patient appointment types available to choose from. Leave the Search for field blank > select Other in the appointment type > Enter the appointment information into the Details field – the details will appear in the appointment book > Click on the Book Appointment button as usual.

2. This appointment type will act like usual and must either be double booked with a patient appointment or cancelled when needed.

Waiting List for Cancellation

Patients with or without an existing appointment can be added to the cancellation list. To ensure the cancellation list automatically appears whenever an appointment is cancelled, from the Main Screen, Select Setup > Configuration > Appointments > Tick Show Cancellation list when an appointment is cancelled checkbox > Click Save.

1. From the appointment book, select View > Waiting list for cancellations. Click Add to cancellation list.

2. Fill in the cancellation list item details – this screen has similar fields to the Add Appointment screen. Ensure you select the date the patient needs the appointment from the Date required by: field. The cancellation list item will expire at the end of the day selected. Click Add.
3. Note: Use the Details section to add extra information or annotate a triage priority level.

Optimising patient appointment scheduling and attendance is vital for running a smooth and efficient medical practice. By utilising the tools available within Bp Premier, you can streamline your appointment book, reduce no-shows, and enhance patient satisfaction. We encourage you to visit our comprehensive knowledge base for more in-depth information and practical guidance. Together, let’s revolutionise your appointment management system and provide exceptional care to your patients.

Authored by:

Nicole Findlay
Training & Deployment Specialist at Best Practice Software

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Introducing Bp Omni

Bp Omni

Beta testing is underway for Best Practice Software’s new cloud-based solution.

The highly anticipated cloud-based practice management and clinical solution from Best Practice Software is now live in beta testing in New Zealand.

Bp Omni, previously known as Project Titanium, is an all-in-one solution which supports seamless integration between providers. The solution is designed to streamline and simplify the daily operations of healthcare providers; creating efficiencies in the management of patient records, scheduling appointments and billing.

“We are thrilled to be live in beta testing in New Zealand,” said Dr Frank Pyefinch, Founder and CEO of Best Practice Software. “We have spent time to understand the needs of health professionals and have developed a solution that is both powerful and user-friendly.”

The all-in-one solution is currently live in testing with a physiotherapy practice and is soon to be rolled out to beta with five additional practices over the coming months.

For Best Practice Software, who is Australia’s market-leading provider of medical software, this is the first step in Bp Omni’s release to market after six years of design and development.

The launch of Bp Omni to the allied health market in New Zealand was a conscious choice by the software developer; who has an existing customer base.

“The way in which we are developing Bp Omni means that the solution is perfect for initial release to allied health professionals, and it offers our existing customers a new cloud platform to move onto.” said Dr Pyefinch.

Further development of features and integrations will see Bp Omni become available to other allied health disciplines, general practitioners, and specialists both within New Zealand and Australia in the future.

Bp Software is moving forward with a singular focus of promoting a united front for Australasian healthcare providers. Bp Omni aims to provide a better future for healthcare providers and patients alike.

The future is one solution. The future is Bp Omni.

For more information on Bp Omni, please visit www.bpomni.co.nz

Media enquiries:

Danielle Bancroft
Chief Product Officer
Best Practice Software

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Tips & Tricks for a Paperless Practice

There are many benefits of having a paperless practice, from saving resources to boosting security. We’ve come a long way since the days of paper-stacked cubicles and filing cabinets, but there’s still a long way to go.

Transitioning to a more paperless practice doesn’t have to be difficult. Bp Premier has a multitude of tools to help increase your efficiency, reduce your costs and be more environmentally friendly.

Think Before You Print - Print to PDF (Where Possible)

If you are wondering how to reduce paper waste in the office, just printing less is an obvious choice. Have you considered changing your printer settings to Microsoft print to PDF? This will give you the option to save your document to your computer rather than printing it.

From the main screen of Bp Premier, go to Setup > Printers. You can change your printer settings from here.

If you are missing the Microsoft print to PDF option, you can download it manually.

Set Up E-Ordering for Pathology and Imaging Requests

E-Ordering, also known as Electronic Requesting, is a fast and easy digital process for ordering pathology and imaging tests. Bp Premier supports E-Ordering for pathology and imaging investigations from laboratories that accept E-Orders. Once E-Ordering has been configured from your server, you can send pathology and imaging requests directly to the nominated lab rather than just printing the request.

Our step-by-step setup guides are linked below –
Set up Pathology eOrdering (bpsoftware.net)
Set up Imaging eOrdering (bpsoftware.net)

Use Electronic Prescriptions, Rather than Paper-Based Scripts

An electronic prescription is a digital version of a paper prescription. They are a safe and convenient alternative to paper prescriptions.

Once configured, the process of creating an electronic prescription is the same. However, when printing the script, you can choose to send the patient an ‘electronic script token’ by SMS, email or Best Health App. More information on setting up electronic prescriptions is available in Set up electronic prescribing (bpsoftware.net)

Bp Premier Screenshot

Email Your Invoices and Receipts

Did you know that you can now email invoices and receipts directly from Bp Premier? Invoices and receipts for privately billed accounts can now be emailed directly to patients and contacts as a PDF attachment from the patient billing history and account holder screens.

You must have email configured for the practice and for any users who want to send email messages. Once configured, simply find the invoice or receipt in the patient’s billing history and right click > Email Copy to display the Bp Premier email screen.

Bp Premier Screenshot

Sign Documents Digitally

Another tip for transitioning to a paperless practice is adding a signature to your word processor templates. This eliminates the need to print and scan your documents. To add your signature to a template, you will need to create a good quality digital image of your signature. Some word processors have tools to capture a signature drawn on the screen or by mouse, or you could use a scanner to scan in a high resolution copy of a signature and save as a common image file type. It’s a good idea to keep a secure backup of your digital signature image.

From the main Bp Premier screen, click the  icon or select Utilities > Word processor from the menu. Select Templates > Edit template. Place your cursor at the location in the template that you wish to insert the signature.

Select Insert > Picture > As Character. Navigate to the signature image and click Open. The signature will appear in the template. Resize the image as required. Select Save as. The template detail screen will appear. Give the template a name and ensure Available to all users is not ticked. Click Save.

Take Green Notes

If employees are taking notes on paper, have them switch it up. Bp Premier has some great alternatives available to allow you to work without pen and paper, and it’s a simple way to reduce paper wastage.

Bp Premier has a ‘To Do List’ that can be used as a personal reminder system. Your practice staff can use the To Do List to set custom reminders for themselves. You can configure the To Do list to display on log on, on log off, or on closing Bp Premier via Setup > Preferences > General.

TIP: You can also press F6 from the main screen, the appointment book, and the patient record at any time to open the To Do list.

You can also create a daily message in Bp Premier that is displayed in the Appointment Book for all users. If you just want to send internal messages to individual users, use Bp Premier’s internal messaging instead.

Keep Your Recycling Bins Handy

While it’s great to limit our paper usage, there will always be paper products in need of proper disposal. Put recycling bins in strategic locations like near the copier machines. Separate and recycle glass, plastic, and paper.

For more tips and tricks for a paperless practice, check out our Bp Premier Knowledge Base!

Authored by:

Sophie Saul
Training & Deployment Specialist at Best Practice Software

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