Bp Premier Jade launched

Our new release of popular general practice software Bp Premier – Jade –  has been launched today.

Our General Manager Innovation and Development, John Rayfield, said Jade includes Clinical and Management improvements that will benefit Practices.

“We are very pleased to launch Bp Premier Jade today, with some great new Clinical features including updated BMI calculators, Asthma Care improvements and My Health Record feature enhancements” Mr Rayfield said. “As always, we are committed to continual improvement to Management features as well; and Jade includes enhancements in Appointment Reporting, Multi-location customised layouts and ePIP reporting”.

Bp Premier Jade Snapshot

Clinical Improvements

Improved BMI calculators – Clinicians have access to BMI calculators for patients older than 2 years old including a percentile chart for children and teenagers. The previous Percentile Charts have been updated and enhanced to meet national recommendations.

Asthma Care improvements – Asthma-related enhancements include updating the Asthma Action plan and Symptom sheet, along with a spirometry compliance check.

My Health Record feature improvements – As patients now have the ability to opt out of and/or delete their My Health Record, their status will be regularly checked and the My Health Record button in the patient record will be deactivated if detected.

Management improvements

Improved appointment information – Practice Managers and Administrative Staff can now view valuable patient appointment information from the Follow Up Inbox including location, patient name (if you include family members), type, length and other options.

Multi-location improvements – Practices that operate across locations can create customised location layouts. In the word processor, you can now create location letterheads and include location specific information such as ABN and address fields. The Location ABN information will display on invoices and receipts. Text from PDF documents can now be copied and pasted into the word processor, as well.

ePIP reporting improvements – To assist with ePIP reporting, the Shared Health Summary report identifies the location of the clinician where it was uploaded.

CommBank Health Claim- Provides integrated Easy Claim and Overseas Student Claiming capabilities for Commonwealth Bank customers.

Bp Premier customers can upgrade to Jade directly from the Best Practice website: www.bpsoftware.net.

For more details on Bp Premier email: sales@bpsoftware.net or phone 1300 40 1111 (Option 1, then Option 2).

Best Practice recognised at Business Excellence Awards

At a glittering Awards Ceremony on Saturday night, Best Practice Software was announced as Business of the Year at the Bundaberg and District Chambers Business Excellence Awards.   The company also received the Manufacturer of the Year Award and its Manager, Marketing, Communications and Events, Trish Mears was awarded the Lifetime Achievement Award.   Best Practice Chief Operating Officer Craig Hodges said the entire team was delighted with the result.   “I’m so humbled to accept these awards in manufacturing and business excellence on behalf of a greater team of more than 150 people who make a tireless contribution each and every day” Mr Hodges said.   “More than recognition of our team’s efforts though, I think this award as a major local manufacturing business cements the Bundaberg region’s place as a regional innovation capital in Australia with a strong health-tech focus.  This regional economy has been built on sugar cane, small crops, distilled spirits, and light manufacturing, but we’ve proven its place as an IT and health-technology contributor to Australia and New Zealand.  It also shows that regional Australia has an important place in developing cutting-edge technology with global potential” Mr Hodges added.   Mr Hodges paid tribute to the vision and direction of the business’ founders, Dr Frank & Lorraine Pyefinch and his team of software design, development, sales, and support professionals located throughout Australasia.  “We have assembled a great team, who are entirely focussed on quality innovative health technology products and service, and their contribution underpins our award wins”.   Mr Hodges was especially pleased with the Chambers’ acknowledgement of the efforts of Trish Mears, adding “Trish exemplifies everything that’s great about our values – care for others, engagement within the community, people-focus, and active contribution to medical training and positive clinical outcomes.  Trish is a true local champion, and I’m very proud of everything she contributes to the local communities in which we operate”.   (Photo L to R: Bp’s GM Customer & Commercial Janet Whitmore, BUSY At Work’s Betty Lappin and Bp COO Craig Hodges. Photo thanks to Sabrina Lauriston)

Bp Premier Indigo Service Pack 1 launched today

Best Practice Software’s new release of our popular general practice software Bp Premier – Indigo Service Pack 1 (SP1), has been launched today. Bp’s General Manager Innovation and Development, John Rayfield, said Indigo SP1 includes significant enhancements to electronic communications; including consent options and patient enrolment features, and Bp SMS functionalities to Bp Premier. “We are very pleased to launch Bp Premier Indigo SP1 today, with many management and clinical changes that will benefit general practice around Australia” Mr Rayfield said. “We have created some invaluable supporting material to help our customers navigate our latest release, including Quick Reference Guides, Videos and updates to our ever popular Bp Premier Knowledge Base” Mr Rayfield said. Be Premier Indigo SP1 Snapshot Enhanced Bp Comms consent and enrolment
  • As part of the enhanced Bp Comms feature, Practices must choose which electronic communication consent options they want to implement in their practice as this determines what is available for the individual patients to consent to
  • Patients must consent to the additional clinical-related consent options and either go through a 2-stage mobile number verification process or 1-stage enrolment.  (All this will be explained in the resource material).
Enhanced SMS functionality
  • The ability to directly SMS patients from the Inbox
  • Be able to send a SMS directly from the Patient record
  • Follow-up of patient results will be made easier with the inclusion of the Bp SMS feature available in the Follow up Inbox
  • Reminders can now be sent to consented patients using Bp SMS
  • Database (Utilities) Search – utilise Bp Premier’s inbuilt search tool to identify groups of patients and contact them using the Bp SMS service
  • Default templates are available for each type of message
Contact notes
  • The ability to record a note for all electronic communications with a patient
  • All messages to an individual patient can be viewed from Patient demographics and the Patient clinical record
  • All messages sent to all patients can be viewed from the main Bp screen (used to check for failed messages)
Access to additional Provider directories
  • HealthLink online directory
  • HealthShare referral directory
  • Integrates with the SafeScript real time prescription monitoring project (Victoria only)
Bp Premier customers can upgrade to Indigo SP1 directly from the Best Practice website: www.bpsoftware.net. Resource materials will also be sent to every customer in the coming weeks. For more details on Bp Premier email: sales@bpsoftware.net or phone 1300 40 1111 (Option 1, then Option 2) or visit: www.bpsoftware.net.

Best Practice launches new Commercial Partner Program

Best Practice Software enters a new era with its partners, with the launch of the Bp Partner Network. Bp CEO Dr Frank Pyefinch said the new Bp Partner Network will formalise arrangements, some of which have been in place since Best Practice Software’s inception in 2004. “We are launching this new program to formalise the terms, conditions, and foundations of the contractual relationship we have with all third party vendors and commercial partners who integrate with our software” Dr Pyefinch said. “We’re seeking to not only grow the number of commercial partners to provide new programmatic and integration features for our software users, but also formalise our internal systems, policies, processes and benefits that underpin our commercial partnership program” said Dr Pyefinch. “Our aim is to put in place simple accreditation steps that help ensure we’re working with vendors who share our philosophies and beliefs, and then celebrate that mutual partnership and collaboration through a new promoted tiered partnership model” he added Another important reason for the new Bp Partner Network is security. “We’re implementing important new security protocols, including the tokenisation of Stored Procedures and Tables, in the Bp Premier database” said Dr Pyefinch. “The new Notifiable Data Breach Scheme requirements are also a key focus of our new Bp Partner Network” he added. Current partners will be receiving information, including a survey, as the new program moves through the planning stages, to ensure it meets partners’ needs. For businesses interested in integrating with Best Practice Software and wanting to know the benefits of being part of the Bp Partner Network, email partners@bpsoftware.net. Pictured: Best Practice Software’s Manager, Commercial & Customer Enablement Jessica White and CEO Dr Frank Pyefinch launching the Bp Partner Network.

Best Practice announces national partnership with AAPM

Best Practice Software is delighted to announce its new national partnership with the Australian Association of Practice Management. The National Partnership is a first for the two organisations, which will see Best Practice Software support AAPM’s membership of more than 2,700 Practice Managers around Australia. Best Practice Software’s Chief Operating Officer Craig Hodges said the company had been searching for new industry partnerships and believed the AAPM alliance was a great fit for both parties. “When we looked closely at what Bp stands for, and our founding principles of quality, care, customer-mindedness, and trustworthiness, we found what we believe is the perfect partner in the AAPM. The AAPM team – and their wide network of hard-working members – mirror our own beliefs in providing quality support for Australasian healthcare, so there’s a level of connectedness between our two organisations that we think makes for a long and healthy relationship”, Mr Hodges said. “We think our new partnership provides enormous benefits for our users, many of whom are represented in AAPM membership. We’re thrilled with the prospect of further collaboration, and we think AAPM members are going to be very excited to hear some ideas we’ve got in store to maximise member value and benefit” added Mr Hodges. With AAPM celebrating its 40th year in 2019, AAPM’s Chief Executive Officer Nicholas J Voudouris said it will be a big year for the peak body for Practice Managers in Australia and the ideal time to support and promote leading healthcare tools. “As AAPM heads into celebrating its 40th year next year, we are delighted that Best Practice Software has chosen to join our partnership family” Mr Voudouris said. “AAPM partnerships are based on genuine relationships which enhance the association and most importantly its members”.

Be amongst the first to take Bp Premier Indigo SP1 through its paces

You may have heard around the grapevine or seen in our last Evolution e-Newsletter that our next version of Bp Premier, entitled, Indigo SP1, is almost ready for public release. Before we make Indigo SP1 publicly available, we would like a group of our valued customers to be Release Candidates – to install our pre-release version and provide critical feedback on its use and the upgrade process. We have opportunities for 12 Release Candidates (RC) available and, to thank those who elect to participate and are successful, we’ll be providing them with 5,000 free SMS credits. That’s a bonus value of $600 (ex GST). Please note that the list is capped at 12 and applicants will go through a selection process to ensure the release candidate group is diverse in their practice size, infrastructure and way that they use Bp Premier. UPDATE: this has now closed. Thanks to the many Bp Premier users who nominated. We’ll be in touch with successful candidates soon.

Movember – A Reminder For Us to Change The Face of Men’s Health. View from a Doctor’s Desk – Dr Lisa Surman

The annual charity that was started in 2003 targets the most common health issues for men – prostate cancer, testicular cancer, mental health and suicide and it’s a cause that we can all create awareness of in our Practices. Men – whether they be patients, staff, family or friends – can grow a moustache or , in a newer initiative, commit to walking or running 60 kilometres over the month to raise funds and awareness for men’s health projects. Men die on average six years earlier than women. Suicide is a leading cause of death for Australian men. More than 500 000 men take their own lives each year around the world – one man per minute. 75% of suicides are men. The causes of suicide are complex. There is no single reason why men take their own lives, but improving overall mental health will reduce the risk of suicide. Helping men and boys to stay mentally healthy, build strong social connections and take action early when times are tough is important and the Movember Foundation has many projects being funded in this area. Prostate cancer incidence is expected to double in the next 15 years and the rate of testicular cancer is also rising. Mental Health issues are common, 1 in 2 Australian men has had a mental health problem at some point in their lives. The Movember Foundation has encouraged men to speak up, to talk, ask, listen, encourage actions and check in with a friend or seeking professional help and has run campaigns such as Man UP ( a documentary series hosted by Triple M’s Gus Worland) and Real Aussie Blokes ( a photos series that aims to break down stereotypes about what it is to be a man in Australia) New Access is a trial programme designed to encourage men to take action early when it comes to their mental health by accessing NewAccess coaches in their local communities. Beyondblue has produced a guide on How to Have the Conversation, funded by the hairy efforts of the Movember Foundation. The guide explains how, having a conversation can help people feel less alone and more supported in getting help for anxiety and depression and what to do if your attempt to have the conversation is met with a bad reaction. (See https://www.beyondblue.org.au/get-support/have-the-conversation). As GPs, we should be encouraging our male patients to “check-in” with us. To find out their numbers, numbers of cholesterol and blood sugar and after 50 years talk about prostate cancer and whether it is right for them to have a PSA test . By helping with the diagnosis and treatment of mental health conditions and being aware of the local support services we can have conversations about the big things in life and also the concept that there is no one-size fits all for what to do next. And for those needing help immediately, always remember to refer them to Lifeline on 13 11 14 or Suicide Call Back Service on 1300 659 467. Dr Lisa Surman, CBD West Medical Centre, Perth, WA Member of Best Practice Software’s Clinical Leadership Advisory Committee “Often patients spend time talking about current medical and social issues, taking valuable time away from dealing with what they have really come in to discuss. One of our solutions is to direct them to news articles on our website written by a doctor in our Practice that outline current issues and offer strategies to manage the problem and links to relevant, reputable websites”.

How to help your patients manage Hayfever in 2018. View from a Doctor’s Desk – Dr Lisa Surman

Hayfever is the most common allergic disorder in Australia. It is estimated to affect 15% of the population. The symptoms can cause significant disruption to sleep, concentration, learning and daily function for children and adults. The cause is a reaction to wind pollinated tress, grasses and weeds, house dust mites, animal dander and mould spores. The Australasian Society of Clinical Immunology and Allergy (ASCIA) has new guidelines for managing seasonal allergic rhinitis (hayfever) and offers the following advice for hayfever sufferers:
  • Intranasal corticosteroid sprays are the mainstay of management and have a potent action on inflammation and symptoms when used regularly and need careful attention to the way in which they are used. The different brands vary in strength and effectiveness, A diagram of the effective way to use the inhalers is available at www.allergy.org.au/patients/allergic-rhinitis-haay-fever-and-sinusitis/allergic-rhinitis-treatment-plan.pdf The American Allergy Guidelines published last year recommend intranasal corticosteroids alone should be used to treat hayfever in people 12 years and over as trials have demonstrated no additional benefit from taking oral antihistamines. The earlier the spray is started after symptoms start, the quicker control is gained
  • Combination medications containing antihistamine and intranasal corticosteroid offer combined advantages and usually reduce symptoms faster
  • Antihistamine oral medications help to reduce symptoms such as sneezing, itchy and irritated eyes, but are less effective in controlling nasal blockage and dribble. The advantage of antihistamines is their flexibility
  • Intranasal saline washouts can be useful, removing the allergens, clearing the inflammatory mucus, are safe and effective and inexpensive
  • Oral leukotriene antagonists (eg Singulair) can be used for children who also have asthma, there is no government subsidy for nasal symptoms alone. Studies have also demonstrated no additional benefit in symptoms control when used with oral antihistamines in controlling symptoms than using intranasal steroids alone.
  • Effective management of allergic rhinitis is an important part of asthma management
  • Allergen immunotherapy (desensitisation) is effective in reducing the frequency and severity of the symptoms and requires a referral to a Specialist. The desensitisation involves the regular administration of commercially available allergen extracts to promote tolerance. This can be done by subcutaneous injection or liquid drops or sprays. Treatment usually occurs over 3-5 years to produce long term benefit. Individuals will experience different degrees of benefit. On average there may be a 50% reduction in symptoms and/or medication use.
  • A brief course of oral steroids (3 to 7 days) is rarely required, but may be considered with severe nasal obstruction or short term rescue from severe symptoms.
  • Depo corticosteroids are not recommended due to their short duration of effect and potential for local and systemic side-effects (eg depo-Medrol injection). These were used commonly some years ago in Australia and are still given in some countries.
  • Oral or intranasal decongestant can be used short term to control symptoms, but after 3 days can cause a rebound nasal obstruction
Unproven tests and inappropriate methods include IgG testing, cytotoxic food testing kinesiology, Vega testing, electrodermal testing, pulse testing and costly avoidance strategies. There is no Medicare rebate for these tests, these methods are not recommended by ASCIA or the WHO. Dietary manipulation has no evidence of benefit for hayfever, food elimination eg cow’s milk or wheat is not recommended and can result in serious nutritional deficiencies in young children. Restricting dairy products is popular, but no study has demonstrated any reduction in mucus production with dairy elimination. Some cases of rhinitis associated with preservatives have been described, no diagnostic testing are available to confirm this. Alternative medicines are not regulated in Australia. There is no Medicare or Pharmacological rebate available and no evidence to support the accuracy in diagnosing allergic disorders. The therapeutic effectiveness of acupuncture, vitamin supplements, homeopathy and physical treatments such as chiropractic manipulation has not been demonstrated. For more detailed information about specific areas relating to allergies, see allergy.org.au Dr Lisa Surman, CBD West Medical Centre, Perth, WA Member of Best Practice Software’s Clinical Leadership Advisory Committee “Often patients spend time talking about current medical and social issues, taking valuable time away from dealing with what they have really come in to discuss. One of our solutions is to direct them to news articles on our website written by a doctor in our Practice that outline current issues and offer strategies to manage the problem and links to relevant, reputable websites”.

Get your Practice Ready for Storm Season

Storm season is back with a boom and it’s more important than ever to ensure your Practice is prepared by taking all precautions to protect both your data and hardware.  The best way to protect both your data and hardware from the effects of a storm is to have an Uninterruptible Power Supply (UPS) in place and to perform your Bp backups regularly.  If you do not have these available, the next best precaution is to shut down your systems and disconnect power/ethernet cables to prevent damage.  If you usually leave the server on, we recommended disconnecting this when finishing for the day if no UPS/Surge protection is setup and storms are predicted! Be safe and be prepared!  

Do You Know What Mental Health Is? View from a Doctor’s Desk – Dr Lisa Surman

World Mental Health Day is today (October 10th) – a chance to look at how we can support our patients’ mental health. The Do You See What I See? campaign aims to challenge perceptions about mental illness, encouraging everyone to look at mental illness with a more positive light to reduce stigma and make it easier to seek support and help for the one in five Australians affected by mental illness every year. The campaign has enrolled over 700 organisations asking everyone to make a #MentalHealthPromise and to take a more positive view . The promises that have been made by individuals are at 1010.org.au The website has some suggestions for promises you may like to make and a page to post your own promise and associated image. Stigma around mental illness remains an issue for Australians, delaying or preventing people from seeking help. The misconceptions and misrepresentations about those who experience mental illness can be damaging, including references about those suffering from mental illness as being incompetent, weak or scary and appear in the media, the arts and conversations at school, work and in the home. The majority of people affected by mental illness are able to lead contributing and independent lives in the community with treatment and support. The website encourages a different light to look at mental illness, colour and life, resilience, bravery, recovery, hopefulness, courage, contribution and more. To learn more about mental illness, and provide valuable resources for your patients, there are several organisations with easily accessible online information: SANE Australia at https://www.sane.org/mental-health-and-illness Beyondblue at https://www.beyondblue.org.au/the-facts/what-is-mental-health Headspace at https://www.headspace.org.au/young-people/what-is-mental-health/ World health Organisation at http://www.who.int/features/factfiles/mental_health/en/ To find help: see Mental Health Australia https://1010.org.au/need-help or mindhealthconnect Guided Search Tool: https://www.mindhealthconnect.org.au/   Dr Lisa Surman, CBD West Medical Centre, Perth, WA Member of Best Practice Software’s Clinical Leadership Advisory Committee “Often patients spend time talking about current medical and social issues, taking valuable time away from dealing with what they have really come in to discuss. One of our solutions is to direct them to news articles on our website written by a doctor in our Practice that outline current issues and offer strategies to manage the problem and links to relevant, reputable websites”.