Best Practice Software

Harmony Sanderson

Bp Premier Jade Service Pack 2 Update Released

by
Bp Premier Jade Service Pack 2 Update

We’re excited to announce that Bp Premier Jade Service Pack 2 has been released, which features numerous fixes and newly added functionality. Downloading and installing this update will help ensure your access to the most up to date program features and user functionality. This important update continues to provide Practices with more security and control over third-party vendor software solutions accessing your Bp Premier database. Third-party vendors are still being onboarded to the Bp Partner Network so Practices can grant access to their database via the configuration screen within Bp Premier.

The following additional improvements were made as part of this update:

  • Resolution of the freezing that occurred when Practices downloaded more than 100 SMS replies
  • Various improvements to reduce fatal memory-related errors throughout the software
  • The Patient Sex field was renamed to Birth Sex and expanded to include Gender Identity and Pronouns fields
  • Clinical enhancements to the INR Manager that shows who entered the information; Cervical screening summary text has more clarity; and Respiratory Function information includes Change reversibility
  • The issue of antenatal notes being removed from Today’s notes has been resolved
  • Improvements to the third-party integrations screen including setup, searching and general performance
  • New Nutrition Plus patient education icon and fact sheets within the Patient Education materials screen
  • Integration with the Best Health App

Action required:

You will need to download this program update in order to apply it to your version of the software. Download the Jade Service Pack 2 Program Update, selecting Resources / Bp Premier Downloads from the top menu. Expand the Program Updates Heading. Click on the Download button to start downloading the Update.
Please note the following prerequisites:

  • Bp Premier Summit or newer
  • July 2019 data update

Update instructions and release notes should be reviewed prior to installation and can be found here.

Please note, versions prior to Jade Service Pack 1 version 1.10.1.886 will be phased out by 30th June 2020. With the public release of Bp Premier Jade Service Pack 2, Best Practice Software will be ceasing support of all versions prior to Jade Service Pack 1 1.10.1.886 from 30th June 2020.

Support is available:
For further information or advice on this notification, contact our Software Support team on 1300 40 1111 (in Australia), or 0800 40 1111 (in New Zealand), selecting Bp General Products at the menu.

Share this article:

Best Practice releases Best Health App

by

A revolution in patient care takes place today with the launch of the Best Health App, Best Practice Software’s new patient app, available free to patients of Practices using Best Practice’s latest Bp Premier software release, Jade Sp1.

Practices will now be able to go above and beyond in respect of the added value services that they can offer to their patients.

According to Dr Frank Pyefinch, Best Practice’s CEO, “This new and exciting app connects Bp Premier Practices with their patients in a way that will help strengthen relationships, engage patients in their health care journey and empower them towards improving their health outcomes”.

The Best Health App enables a direct mobile connection between Patient and Practice. Uniquely, the Best Help App provides the Patient with Health Fact Sheets relevant to their well-being and Health Summaries.

Phase One of the Best Health App also allows the Patient to:

  • View their upcoming appointments
  • Book online appointments if the Practice uses an online appointment vendor
  • Receive and respond to appointment reminders
  • Check-in for their appointments
  • Receive Clinical Reminders and other messages from their Practice

“All this – and reduced administration time, lower messaging costs and streamlined patient communication! It’s every practitioner’s dream!” said Dr Pyefinch.  “Our team is already working on Phase 2 of the App which will include even more ways to connect practices and their patients”.

The Best Health App has all the bases covered in respect of Practice/Patient confidentiality. Security, privacy and storage of patient’s sensitive data is critical and forms the architectural backbone of the Best Health App. On downloading the App, two verified forms of ID are required to enable account creation – an email address and mobile number. Messages are exchanged using two levels of encryption. Additionally, mobile devices have inbuilt security, meaning that anything stored locally is encrypted. Public access to all data has been blocked. Personally Identifiable Information and Clinical Data cannot be decrypted.

“Getting on board with the Best Help App could not be easier or cheaper for your Practice – we will send you a Welcome Pack with everything you need to activate the App and promote the benefits to your patients including, brochure stand, brochures, posters and instruction sheets” said Dr Pyefinch. “Everything referenced here in relation to the App can be set up with one initial low-cost fee”.

If Practices do not currently use Bp Premier but are excited by the opportunities offered by the Best Health App, they can contact sales@bpsofware.net. Further details can be obtained online as well at https://bpsoftware.net/best-health-app-overview/.

 

Photo: Some of the Best Practice team who have developed and worked on the Best Health App

BACK ROW L to R – Niraj Bhatt, Dr Frank Pyefinch, Meg Gugenberger, Landon Reilly

FRONT ROW L to R – Honey Sivan Kutty, Lorraine Pyefinch, Toseef Ajmeri, Vinay Kumar

Share this article:

Best Practice announces growth in HealthShare Referrals uptake

by

Best Practice Software has announced that, since integrating the HealthShare referrals functionality earlier this year in Bp Premier’s Indigo SP1 release, there has been consistent growth, with over 50% of Bp Premier subscribers now using the HealthShare Referrals directory on a monthly basis.

 Dr Frank Pyefinch, CEO of Best Practice, said it was pleasing to see many Bp Premier users now using the Referrals Directory.  “We originally decided to offer our subscribers access to HealthShare’s directory because it had been one of our most requested additions to the product. It is very pleasing to see the most recent results, reinforcing the value the directory provides to GPs and Practice admin staff.”

 HealthShare CEO, Rami Weiss, said, “We are thrilled to hear Best Practice Software’s news about the strong uptake from Bp Premier users, reinforcing the anecdotal feedback we consistently receive from GPs and practices. We are proud to partner with Best Practice to offer our directory to support GPs in their referral-making decision process.”

 Available for free to Bp Premier subscribers, the integrated Referrals directory provides GPs with comprehensive and up-to-date information about private practising specialists and allied health professionals, and includes detailed information about a health professional’s specialty, sub-specialties, special interest areas, practice locations, hospital affiliations, languages spoken and bio.

 In addition, the directory allows GPs to search for specialists who participate in “No Gap” and “Known Gap” arrangements, with 29 private health insurers including HCF, nib and the member funds of the Australian Health Service Alliance and the Australian Regional Health Group.

 As part of the integration, GPs are prompted to make the Referrals directory their default address book for writing referrals inside Bp Premier. The seamless integration simplifies the referral process for GPs, freeing up time for the delivery of care.

 Since the Indigo SP1 release, Best Practice has developed further enhancements in its Bp Premier GP software, with JADE SP2 currently in development. For more details on Bp Premier visit here. More details on HealthShare integration in Bp Premier can be found here.

Share this article:

Best Practice named a Finalist in the ACS Digital Disruptors Awards

by

Best Practice Software has been announced as a Finalist in the 2019 Skills Transformation of Work Teams (Small) Category in the Australian Computer Society Digital Disruptors Awards.

The ACS Digital Disruptors Awards showcase the leadership, creativity and innovation of Australia’s ICT sector and has witnessed a 32% increase in nominations since 2017.

Best Practice Software’s General Manager of Innovation and Development, John Rayfield said he was delighted that the Best Practice Team who have been working on the Best Health App have been recognised for their efforts to date.

“We have been told that one of the ACS’ key priorities as the professional association for the ICT sector is to recognise excellence and to raise the standards and professionalism across the industry, so we’re delighted that our Best Health App team have been named Finalists” said John.  “We have some big plans for the future of our Best Health App, so to be recognised at this early stage by the ACS only encourages us to continue to innovate and deliver leading health care experiences to our Bp Premier customers and their patients”.

The Digital Disruptors Awards will be announced at the conclusion of the Reimagination Thought Leaders’ Summit in Melbourne on 4th December 2019.   “We are very proud of our Development Team who have worked so hard on our Best Health App and have fingers crossed for a positive result at the Awards”.

Share this article:

Bp Partner Network welcomes health start-up ‘Cubiko’

by

Best Practice Software has announced that Brisbane health start-up ‘Cubiko’ has joined its Bp Partner Network as a Gold Partner.

Best Practice CEO Dr Frank Pyefinch said it was perfect timing. “With Cubiko launching its revolutionary new tool at the AAPM Conference it’s timely that they have become a Gold Partner in our Bp Partner Network” said Dr Pyefinch. “By joining the Bp Partner Network they are a recognised and approved integrator with Best Practice”.

Cubiko is the first business insights tool that harnesses fragmented streams of practice information to improve performance. The platform displays data in easy-to-understand dashboards, providing visual representations of practice data alongside selected metrics and key performance indicators (KPIs).

“We’re so pleased to be recognised as a Gold Partner across the Bp Partner Network. Having come from the business of General Practice ourselves, we truly understand the role Bp plays in supporting practices right across the country in delivering optimal patient care. We look forward to continuing to partner with the Bp team as we launch Cubiko, giving practices access to exciting new and powerful data insights,” Cubiko Founder & CEO, Chris Smeed, said.

“The Bp Partner Network is governed by a commercial and technical framework that provides added value for the Partners whilst ensuring they comply with relevant legislation; and that their offering has been assessed for impact or risk to the products and services Best Practice Software provides. The security of our Customers’ data is important to them, their Patients and, in turn, Best Practice and our Partners” said Dr Pyefinch.
After a 12 month trial with leading general practices across Australia, including many Bp Premier users, Cubiko was officially launched this week at the AAPM Conference in Brisbane. Cubiko, a joint venture between data analytics specialist, ‘Aginic’, and award-winning general practice, ‘Inala Primary Care’, will stimulate improvements to productivity, profitability and reduce day-to-day operational challenges facing the general practice community.

“Best Practice was pleased to be part of the 12 month trial and it’s great to see the public launch by our Gold Partner Cubiko” Dr Pyefinch said.

Anyone wanting more information on the Bp Partner Network can call into the Best Practice display at the AAPM Conference (finishing today, Friday 4th October at 3pm at the Brisbane Convention and Exhibition Centre) or email Partners@bpsoftware.net

Share this article:

Best Practice to run free Masterclasses on Best Health App and Bp Comms

by

In October, Best Practice will be launching the Best Health App, a patient app that all patients of Practices using Bp Premier can download for free.

When the Best Health App is released, Bp Premier users will have two ways to communicate with their patients via their mobile phones, under the “umbrella” brand of Bp Comms.

Best Practice will be running a series of free Masterclasses covering Patient Communication using Bp Comms; and Navigating Best Health – an introduction to Bp’s new Patient App:

Tuesday 8th of October:

10.00am: Patient Communication using Bp Comms

2.00pm: Navigating Best Health, an introduction to Bp’s new Patient App

 

Thursday 10th of October:

10.00am: Patient Communication using Bp Comms

2.00pm: Navigating Best Health, an introduction to Bp’s new Patient App

 

Tuesday 15th of October:

10.00am: Patient Communication using Bp Comms

2.00pm: Navigating Best Health, an introduction to Bp’s new Patient App

 

Thursday 17th of October:

10.00am: Patient Communication using Bp Comms

2.00pm: Navigating Best Health, an introduction to Bp’s new Patient App

 NB: Session times are being run at AEST times (not AESDT daylight savings times)

 

Registration is free for the Bp Masterclasses and can be made here. Details on prerequisites are also detailed on the registration site. For more details phone Best Practice Software’s Learning team on 1300 40 1111.

Share this article:

Registrations now open for Australia’s leading Medical IT Summit

by

Registrations are now open for the Bp Premier Summit 2020, Best Practice Software’s popular event that brings Bp Premier users together with the Best Practice team, vendors, health providers, medical organisations and a world class group of presenters. It will be held from Friday 22nd May to Sunday 24th May 2020 at the Brisbane Exhibition and Convention Centre at South Bank.

Best Practice CEO Dr Frank Pyefinch said it will be a tremendous event.

“This is our 6th Bp Summit and we believe we’ve excelled ourselves with an excellent program” Dr Pyefinch said. “Bp Premier Summit 2020 will provide delegates with a wealth of experience, new skills and new ideas from inspiring speakers, plus they’ll still have time to unwind and catch up with colleagues, which is always a great part of our Summits”.

With so many exciting developments to showcase, Bp Premier Summit 2020 is an event not to be missed.

“Bp Premier’s functionality now goes beyond the Practice, becoming the digital nerve centre linking our customers to an ever-widening network of medical services, health providers and government institutions, which will be covered in detail in world class presentations” said Dr Pyefinch. “With Bp Premier users also connecting to patients like never before with the Best Health App there is much to celebrate”.

The 2020 Summit will also give Bp Premier users a unique opportunity to engage with many more of Bp Premier’s partners and vendors of integrated and compatible technologies.

“But it won’t be all business” said Dr Pyefinch. “Delegates will enjoy a Brisbane River cruise on the amazing Yot Club Super Yacht on the Saturday night”.

Full details of the action-packed Bp Premier Summit 2020 program can be found here.

Registrations are now open, with Early Bird rate available until the end of the 2019 and can be made directly here.  And for a full rundown and the latest news visit the dedicated Bp Premier Summit 2020 website here.

Share this article:

Talking to the right Team Bp member is now easier

by

When you phone Best Practice from today you’ll notice some changes designed to get you to the right person quickly and easily.

In Australia, the new Interactive Voice Response recording will begin by asking if you would like to speak to someone in:

  • Software Support (Option 1)
  • Sales and General Enquiries (Option 2)
  • Product Training (Option 3)
  • Commercial Partnership (Option 4)

If you choose Option 1 (Software Support) or Option 2 (Sales and General Enquiries) you will be asked which product you use:

  • Bp Premier (Option 1)
  • Bp Allied (Option 2)
  • Bp VIP.net (Option 3)
  • VIP Gold (Option 4)

If you’re phoning for Bp Premier Software Support, further options will include whether you are calling regarding:

  • an existing enquiry (Option 1)
  • or new enquiry (Option 2).

If you choose Option 3 (Product Training) or Option 4 (Commercial Partnership) it will go straight through to someone who can help you.

Similar options are available for our New Zealand callers.

Please keep this handy and distribute to any of your team members who call us.

Share this article:

Bp’s Jessica White features on national Panel

by

At this week’s Health Informatics Conference, presented by the Health Informatics Society of Australia, Best Practice Software’s Jessica White was part of the Panel “You can’t ask that! – Demystifying the digital health industry”.

Emma Hossack, CEO of the Medical Software Industry Association said it was great to have Jessica on the Panel.   “The MSIA gives it thanks to Best Practice for its involvement with the HIC 2019 Panel “You Can’t Ask That!” said Emma.

Lorraine Pyefinch, Secretary of MSIA and Acting COO of Best Practice said it was a great session.  “It was great to have so many of Australia’s health software industry leaders on the one panel explaining why it’s all worthwhile and having a candid discussion about the expenditure, business models, access to data, lessons learned & beauty of health software” Lorraine said.

“Jessica White, Bp’s Manager Commercial & Customer Enablement sat next to CEO of MD and Harry Nespolen President RACGP. Others included the Chair of the ADHA, Elizabeth Deveny and  Paul Naismith CEO of Fred IT. There was no Chatham House Rules and the questions were frank and fearless” Lorraine added.

“Questions posed to the panel included “MyHealth record – what’s the point? Will it ever be useful?”, “Why are the user interfaces of our clinical systems so appalling (cognitive load, difficult to navigate) – to which Dr Nespolen said he liked his Bp Premier system; and other panel members defended the industry and raised the question of more training for practitioners.

Moderator Emma Hossack CEO of MSIA (who will be doing a repeat at the Bp Premier Summit 2020, to be held in May in Brisbane), fielded questions like ‘When the MHR gets hacked, what do I tell my patients?” and “How can we educate clinicians to embrace the efficiencies of technology.”

“All in all the answers showed that, on balance, Australia is punching beyond its weight in digital health, and industry and clinicians are not looking to the government for answers. In the spirit of Best Practice, they are going their own way to make Australia’s health system best in the world” said Lorraine.

Share this article:

Best Practice recognised at Business Excellence Awards

by

At a glittering Awards Ceremony on Saturday night, Best Practice Software was announced as Business of the Year at the Bundaberg and District Chambers Business Excellence Awards.

 

The company also received the Manufacturer of the Year Award and its Manager, Marketing, Communications and Events, Trish Mears was awarded the Lifetime Achievement Award.

 

Best Practice Chief Operating Officer Craig Hodges said the entire team was delighted with the result.

 

“I’m so humbled to accept these awards in manufacturing and business excellence on behalf of a greater team of more than 150 people who make a tireless contribution each and every day” Mr Hodges said.

 

“More than recognition of our team’s efforts though, I think this award as a major local manufacturing business cements the Bundaberg region’s place as a regional innovation capital in Australia with a strong health-tech focus.  This regional economy has been built on sugar cane, small crops, distilled spirits, and light manufacturing, but we’ve proven its place as an IT and health-technology contributor to Australia and New Zealand.  It also shows that regional Australia has an important place in developing cutting-edge technology with global potential” Mr Hodges added.

 

Mr Hodges paid tribute to the vision and direction of the business’ founders, Dr Frank & Lorraine Pyefinch and his team of software design, development, sales, and support professionals located throughout Australasia.  “We have assembled a great team, who are entirely focussed on quality innovative health technology products and service, and their contribution underpins our award wins”.

 

Mr Hodges was especially pleased with the Chambers’ acknowledgement of the efforts of Trish Mears, adding “Trish exemplifies everything that’s great about our values – care for others, engagement within the community, people-focus, and active contribution to medical training and positive clinical outcomes.  Trish is a true local champion, and I’m very proud of everything she contributes to the local communities in which we operate”.

 

(Photo L to R: Bp’s GM Customer & Commercial Janet Whitmore, BUSY At Work’s Betty Lappin and Bp COO Craig Hodges. Photo thanks to Sabrina Lauriston)

Share this article:
BestPractice_Logo_Large - White with Transparent Background
Facebook Linkedin Vimeo

Subscribe to Our Important Communications

Newsletter Subscription

  • This field is for validation purposes and should be left unchanged.