When you phone Best Practice from today you’ll notice some changes designed to get you to the right person quickly and easily.
In Australia, the new Interactive Voice Response recording will begin by asking if you would like to speak to someone in:
- Software Support (Option 1)
- Sales and General Enquiries (Option 2)
- Product Training (Option 3)
- Commercial Partnership (Option 4)
If you choose Option 1 (Software Support) or Option 2 (Sales and General Enquiries) you will be asked which product you use:
- Bp Premier (Option 1)
- Bp Allied (Option 2)
- Bp VIP.net (Option 3)
- VIP Gold (Option 4)
If you’re phoning for Bp Premier Software Support, further options will include whether you are calling regarding:
- an existing enquiry (Option 1)
- or new enquiry (Option 2).
If you choose Option 3 (Product Training) or Option 4 (Commercial Partnership) it will go straight through to someone who can help you.
Similar options are available for our New Zealand callers.
Please keep this handy and distribute to any of your team members who call us.