HealthShare and Best Practice to deliver integrated practitioner directory inside Bp Premier Indigo SP1

Leading clinical and management software provider Best Practice Software has announced an expanded partnership with digital health company, HealthShare, to deliver an integrated practitioner directory in its upcoming Bp Premier Indigo SP1 version. Bp Premier customers will have free access to HealthShare’s Referrals directory, with the additional option for GPs to make it their default address book for writing referrals inside Bp Premier. The directory has been available to Bp Premier customers as a non-integrated version since 2014. HealthShare’s directory includes comprehensive and up-to-date information about private practising specialists and allied health practitioners, including detailed information about a practitioner’s specialty, sub-specialties, special interest areas, practice locations, hospital affiliations, languages spoken and bio. The new integrated directory will simplify the process of finding a practitioner for GPs, freeing up time for the delivery of care. In addition, the directory allows GPs to search for specialists who participate in “No Gap” and “Known Gap” arrangements, with 30 private health insurers including HCF, Medibank and the member funds of the Australian Health Service Alliance and the Australian Regional Health Group. In a recent survey conducted by HealthShare, over 80% of GPs said having access to health fund Gap scheme participation data helps them make a better referral decision for their patients. Speaking on the partnership, Dr Frank Pyefinch, CEO of Best Practice Software, said HealthShare’s provider directory has been a widely used resource amongst our user community and I am thrilled we can now offer this solution seamlessly as part of our Indigo SP1 release.” “For practice administration staff, using HealthShare’s directory can also reduce their workload as they no longer need to maintain their own healthcare practitioner address book,” Dr Pyefinch added. HealthShare CEO, Rami Weiss, said, “We have had an excellent partnership with Best Practice since integrating our FactSheets patient and doctor education tool inside their software several years ago. It is exciting to expand this partnership to further help streamline clinical workflows for their GP users and practice staff.”

The era of the fax machine in health care could be coming to an end

While secure messaging is a well-established concept in General Practice, reliance on the fax machine to send documents is still common practice when communicating with many other areas of the health care system. The lack of a federated directory has been one of the barriers to seamless connectivity. It is positive to see the ADHA taking a lead role in bringing industry stakeholders together to find a solution. Still a long way to go but it is good to see that the era of the fax machine in health care could be coming to an end. Read more here

New software function for Australian Defence Force Post-discharge General Practitioner Health Assessment launched

A new software function to improve efficiencies for general practices when undertaking Australian Defence Force (ADF) Post-discharge General Practitioner (GP) Health Assessments has been introduced in the latest release of Best Practice Software’s Bp Premier, entitled Indigo. Military service is a unique experience, bringing with it camaraderie, identity and purpose. It is also physically and mentally demanding and can involve stress and risk. DVA funds a range of specialised treatment services to meet the health needs of former serving members of the Australian Defence Force (ADF). The ADF Post-discharge GP Health Assessment is a comprehensive health assessment available to all former ADF members – including former serving members of the permanent and reserve forces. There are no time restrictions for accessing this one-off health assessment. The assessment is funded under the Medicare Benefits Schedule health assessment items 701, 703, 705, 707. The ADF Post-discharge GP Health Assessment assists GPs with the early identification and diagnosis of any mental and physical health concerns for ex-serving personnel. The assessment specifically screens for alcohol use, substance use and, psychological distress, including posttraumatic stress disorder. It also assists with considerations around appropriate treatments and referrals to other services, including DVA services. A detailed Guide to the ADF Post-discharge GP Health Assessment along with a Quick Reference Guide are available online. These resources detail the key actions, treatment options and referral pathways available to doctors following the completion of the assessment. The guides and further information are available on the At-Ease Professional webpage.

Bp Premier – Indigo launched today

Best Practice Software’s new release of our popular general practice software Bp Premier, has been launched today (3pm Thursday 14th June, 2018). Best Practice Software’s General Manager Innovation and Development, John Rayfield, said Indigo includes significant Management and Clinical enhancements to Bp Premier. “We are very pleased to launch Bp Premier Indigo today, with many management and clinical changes that will benefit general practice around Australia” Mr Rayfield said. Bp Premier customers can download Indigo directly from the Best Practice website. Discs and resource material will also be sent to every customer in the coming weeks. “We have created some invaluable supporting material to help our customers navigate our latest release, including Quick Reference Guides, Videos and updates to our ever popular Bp Premier Knowledge Base” Mr Rayfield said. “We have also been conducting free Bp Masterclass webinar sessions, with two more scheduled for tomorrow (Friday 15th June). Book here. And for those who can’t attend, our Bp Learning page features video versions of the popular webinars, available here“. Be Premier Indigo Snapshot The Management changes include:
  • The introduction of Tyro Bulk Billing
  • Additional support for Multi-Location Sites
  • Improvements to the Medicare Online Module, assisting practices with batch reconciliation processes
  • New Reports
  • Work Cover QLD Automated Invoicing Process
The Clinical changes include:
  • Domestic Violence Section has been added to the Family and Social History Screen
  • Improvements to the National Inpatient Medication Chart
  • Inclusion of the AUDIT-C Tool, a three-item alcohol screen that can help identify persons who are hazardous drinkers
  • Graphing Functionality has been added to the inbox to produce graphs for combined data of inbox values and atomised values
  • A Progress Note will be added when sending correspondence
  • Addition of a new Subpoena Tool to assist with providing complete & accurate records when requested
  • Date created and last modified dates included in the Patient Demographics, Family & Social History and Appointment screens
  • Ability to view deleted consultations from the Clinical Record
  • Emergency access to Confidential Material within the Patients Clinical Record via a secure password
  • Enhancements to the My Health Record functionality
  • Enhancements to the Reminder Workflows, including the ability to record a comment against Reminders and flag Reminders as being ‘Clinically Significant’
Other changes:
  • Improvements to the Patient Import/Export Functionality Tool

Talking About Suicide Does Not Make It Happen – View from a Doctor’s Desk – Dr Lisa Surman

Beyond Blue have released a media statement following the recent news of high profile suicides, encouraging anybody affected to reach out for support, talk to someone you trust, speak to your GP or a mental health professional or call beyondblue Support Service on 1300 22 4636.  “Don’t stay silent if you are concerned about somebody. Ask how they are really feeling. Ask if they have been thinking about taking their own lives”. “Mental health issues can affect anyone at any time: No one is immune,” said beyondblue Chair, The Hon Julia Gillard AC. International recognition, excellence in your chosen career, respect from your peers and public admiration are no defence when it comes to developing a mental health condition. Talking openly about depression, anxiety and other mental health conditions helps reduce stigma, tackles discrimination and encourages those at risk of self-harm and suicide to seek support. Eight Australians of all ages, ethnicity, religion, gender identity and socioeconomic circumstances die by suicide every day. Suicide prevention starts with recognising the warning signs and taking them seriously. Beyondblue also advises us about people who have thought about suicide have told them that the most important thing family, friends and colleagues can do is listen, show they care and offer support. The signs beyondblue lists might include: – expressing sense of hopelessness or no hope for the future – isolation or feeling alone – ” No one understands me” – aggressiveness and irritability – “leave me alone” – possessing lethal means – medication, weapons – negative view of self -“I’m worthless” – drastic changes in mood and behaviour – frequently talking about death – “If I dies would you miss me?” – self-harming behaviours like cutting – risk-taking behaviours – “I’ll try anything, I’m not afraid to die” – getting affairs in order, such as making funeral arrangements – giving away things, clothes, expensive gifts – substance abuse – feeling like a burden to others – “you’d be better off without me” – talking about suicide – “sometimes I feel like I just want to die” Visit beyondblue.org.au/get-support/have-the-conversation Dr Lisa Surman, CBD West Medical Centre, Perth, WA Member of Best Practice Software’s Clinical Leadership Advisory Committee “Often patients spend time talking about current medical and social issues, taking valuable time away from dealing with what they have really come in to discuss. One of our solutions is to direct them to news articles on our website written by a doctor in our Practice that outline current issues and offer strategies to manage the problem and links to relevant, reputable websites”.

Best Practice Software Support Member recognised for customer service

Luke Daldy-Rowe, a Software Support Specialist in Best Practice Software’s Bundaberg Operations Hub, was the recipient of the Bundaberg and District Chamber of Commerce Customer Service Award at the Chamber’s June Breakfast. Luke was nominated by Patricia Tracey, Practice Manager at O Plus Health in Grafton. “I’d like to offer a big thank you to your staff member Luke. He went above and beyond to assist our staff. His professionalism and knowledge were well worth the time he spent on the phone with us. He covered a myriad of problems. He also lent his expertise to our own IT support who was in the practice this morning. We are very grateful for his patience and knowledge” Ms Tracey said. Best Practice Software Chief Operating Officer Craig Hodges said it was gratifying for Luke to be given the Chamber Customer Service Award. “We are very proud of Luke and pleased that he has been recognised for his outstanding customer service” Craig said. “Our local Support team do a fantastic job looking after our customers around Australia and New Zealand. We know they offer great support services, but for Luke to be recognised by the Chamber of Commerce really takes it to a new level” Mr Hodges said. Luke received his Trophy at the Bundaberg and District Chamber of Commerce Breakfast today. Runner Up was Leanne Jones from Sweet Lucy Cakes. Luke said he was very happy with the Award. “I feel I am being given the opportunity to do my job in the best possible way and Best Practice Management has given me lots of encouragement to give my best” said Luke.

Bp Premier sponsor GPDU 2018

Team Bp’s Jess and Will attended the inaugural GPDU18 Conference at the Gold Coast and were most impressed with the organisation and learnings.  We were pleased to sponsor the Conference App. It was a fantastic tool for delegates and Best Practice was pleased to be partnering with Avant, particularly as our upcoming Indigo release of Bp Premier will feature subpoena tools and other features that are becoming increasingly important to doctors.  Once again, we ran a competition to win a Google Home Mini. Congratulations to Leilani Corbett from Northpoint Medical for being our lucky winner.  

Bp Premier at GPCE

Bp Premier’s Will, Chris and Sue-Ellen represented Team Bp at the GPCE Sydney. Lots of great feedback, including from some of our Release Candidate customers trialling the new release of Bp Premier “Indigo”.  Winner of our Competition to win a Google Home Mini was Megan Barrett from Mount Martha Village Clinic. Congratulations Megan!

Bp Allied at APNA Conference

We started off this May’s Conference Marathon with the APNA Conference in Brisbane from 10th to 12th May. Bp Allied’s Shar and Amie had a great time, with lots of user feedback and ideas and industry insights. The winner of our Conference Competition to win a Google Home Mini was Nicky from Winchelsea Medical Clinic. Congratulations Nicky!