Is Outdated Payments Tech Slowing Your Practice Down? Here’s the Fix

However, there is a solution.

With a modern payment solution, you can transform your practice into a more efficient, patient-focused, and profitable business.

Imagine a practice where patients can pay their bills quickly and easily, allowing your staff to dedicate more time to patient interactions, which can improve overall morale and productivity. A streamlined payments and claims workflow can significantly reduce errors and speed up claim submissions, ultimately supporting your practice’s growth.

For example, the Tyro Pro Key is a next-generation EFTPOS device designed to improve healthcare payment processes. It’s built with a focus on accessibility and user-friendliness, combining a tactile keypad with a touchscreen to accommodate all patients comfortably. This flexibility can minimise confusion and anxiety for patients while helping staff process payments more efficiently, reducing wait times.

This inclusivity is essential in healthcare settings, where diverse patient populations may have varying levels of tech-savviness. By incorporating a device like the Pro Key, which caters to different preferences and abilities, you not only reduce confusion and anxiety for patients but also foster a welcoming environment that prioritises their needs.

The user-friendly design of the Tyro Pro Key doesn’t just help patients; it also significantly enhances the efficiency and productivity of practice staff. With both a tactile keypad and a touchscreen, staff can choose the most convenient method for processing payments, depending on the situation. For instance, a busy front desk can quickly enter transaction details using the keypad while allowing other tasks to be completed using the touchscreen interface when necessary.

“When speaking with our providers, it became clear that practice staff wanted the option of using a physical keypad in addition to a touchscreen. Knowing this, we’ve designed a device that offers both methods, giving staff more flexibility,” says Pete Williams, CTO at Tyro Health.

Staff can easily switch between methods to accommodate patients’ preferences, which minimises wait times and enhances the overall patient experience. Not only that, but less time spent on payment processing means more time available for staff to engage with patients, answer questions, and provide personalised care—key elements that contribute to higher patient satisfaction.

Beyond its user-friendly design, Tyro Pro Key will seamlessly integrate with existing practice management systems (PMS). This integration can streamline payment workflows by reducing the time spent entering and submitting insurance claims, processing gap payments, and handling end-of-day reporting.

Looking ahead, Tyro Pro Key is set to introduce features that further enhance convenience and accessibility, like standalone Private Health and Overseas Visitor claiming (no ethernet cable needed anymore), sign-on-glass, multi-merchant, digital health insurance cards, and options to minimise payment processing costs, such as Dynamic Surcharging1 and Tap & Save2 least-cost routing.

These innovations will help alleviate the stress often associated with payments and claims, allowing you to focus more on patient care. By choosing a modern payment solution, you’re not just improving efficiency; you’re also enhancing the patient experience and supporting your practice’s growth in a meaningful way.

To stay updated on the Tyro Pro Key launch and to learn more about how this device can transform your practice, visit tyrohealth.com/prokey and register your interest.