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Email Template

For information on how to activate Bp SMS please CLICK HERE  and select your relevant software to view complete instructions.

 

Hi

Thanks for asking to trial Bp Premier.

How do I access the software?

For instructions on how to download and run the installation file (ISO) of the software – Click Here

For instructions on how to install Bp Premier for the first time, please Click Here

If you need help or have any questions regarding the installation, please contact our Software Support Team on 1300 40 1111

Please note: the evaluation period expires after 90 days, after which time the software will go into “read only” mode. Please Click Here to view the Best Practice Software End User Licence    Agreement (EULA)

 Where can I get help or user advice during the 90 day trial period?

For technical queries on using Bp Premier in your practice, please contact our Software Support team on 1300 401 111 or email support@bpsoftware.net.

You will also find the Knowledgebase within the Software, which has a wealth of information and hints and tips.

Also, our Bp Forum on our website is a great source of general information, available at https://bpsoftware.net/forums/.

Where can I get more general information?

For information on subscription pricing, please click here.

For more details on the many features and benefits of Bp Premier, click here.

For more information on our various training options, please click here.

To take a test flight to get a more in depth understand of how our software works, click here.

You can request a quote and discuss how you can get started with Bp Premier by contacting our friendly Sales Team on 1300 401 111 or sales@bpsoftware.net.

Good luck with your Bp Premier Trial. Remember – we’re here if you need us!

Best Practice Sales Team

If your details have changed – please complete the Collection of Customer Details form, have it authorised by the Primary Contact for your site, and return it to sales@bpsoftware.net.

Dear (NAME)

 

Thank you for your interest in Bp Allied. Please click here to download and install your FREE, unrestricted 30 day trial of Bp Allied.

Once you begin installation you will be asked to select which professional module to install (Dietitian, Psychologist, Physiotherapist etc).

Click here to watch our Bp Allied installation video.

Click here to download our Bp Allied installation help guide.

Please review our documentation on Getting Started as well as our Quick Start Guides.

Need help installing Bp Allied?

Our friendly support staff are available to help you install Bp Allied during business hours, Monday to Friday 8am to 5pm.  Please contact us on (Australia) 1300 40 1111 or (New Zealand) 0800 401 111 (press option 3, then 1) to book in a time with one of our team members.

Please note:  This Trial of Bp Allied is suitable for Windows 10, 8.1, 7 SP2 and Windows Server 2012 or 2019.  If you are a Mac user wishing to trial Bp Allied Fully Hosted please reply to this email and we will be in touch.

Interested in watching a demo video?

We’ve created a video that highlights the main functionality and features of Bp Allied, please click here to watch our demo video and see what Bp Allied can do for your business.

Should you have any questions, please don’t hesitate to contact us:

  • Email:   sales@bpsoftware.net
  • Phone: (Australia) 1300 40 1111 or (New Zealand) 0800 401 111 (press option 3, then 2)

We look forward to welcoming you to the Best Practice family. 

Best Practice Sales and Customer Enablement Team

This is the first step to get you setup in the system. Please click here to complete the  collection of customer details form so that we can keep your site details up to date. Please return this form via reply email as soon as possible.

Hi {First Name(Contact (Contact));Valued Client},

Congratulations! You are one step closer to joining the Bp Family.

Thanks for asking to trial Bp Premier – First in GP Software in Australia.

Here is a step by step guide on how you can access the full version of Bp Premier – INDIGO.

How do I access the software?

  • Firstly, read instructions on how to download the Bp Premier Indigo ISO Click Here
  • To download the Indigo ISO Click Here
  • You can update to the latest release Indigo SP2 
  • If you need help or have any questions regarding the installation, please contact our Software Support Team on 1300 40 1111 (option 1, option 1).*

Please note: the evaluation period expires after 90 days, after which time the software will go into “read only” mode. Please Click Here to view the Best Practice Software End User Licence Agreement (EULA)

What should I know about installation of Bp Premier?

We recommend that you install the demo version you download on a standalone server or PC. Once installed there will be two Best Practice icons on your desktop.

The ‘Best Practice Samples’ icon contains some sample patient files and you can log in as the sample doctor using the password “samples”.

The ‘Best Practice’ icon accesses an empty database which can be used to either:

  • Set up a Best Practice at a new practice that does not have existing clinical data.
    or
  • Perform a trial conversion of existing clinical data. A trial conversion will allow you to see how the data from your existing clinical package is converted; view the
    converted data and check its integrity. It will also give you an idea of how long the process will take when you “go live” with Best Practice.

Where can I get help or user advice during the 90 day trial period?

  • For technical queries on using Bp Premier in your practice, please contact our Software Support team on 1300 40 1111 (option 1, option 1) or email support@bpsoftware.net.
  • You will also find the Knowledgebase within the Software, which has a wealth of information and hints and tips.
  • Also, our Bp Forum on our website is a great source of general information, available at https://bpsoftware.net/forums/. You don’t need to be a current Bp user, but you will need to register to participate. We have over 5,000 Forum members, and many report it’s a great place to ask any user questions you may have and hear firsthand from one of our many active users who are happy to share their experience with you.

Yes – I’d like know more!

For information on subscription pricing, please click here.

Take a look at Bp Premier in action by clicking here to view a product demonstration.

Our Sales Team would love to talk to you and talk you through the process on 1300 40 1111 (option 1, option 2) or email sales@bpsoftware.net.

Good luck with you Bp Premier Trial. Remember – we’re here if you need us!

Thanks again for your interest in Bp Premier . We welcome you into our Best Practice “family”.

Bp Premier’s locally based Support Team operate from AEST 7am-6pm weekdays.
* Emergency Support is available outside these hours – charges may apply.

Best Practice Sales Team

{Modified By(Opportunity)}  I Sales Specialist I Best Practice Software
You can contact me on 1300 40 1111 (in Australia) or 0800 40 1111 (in New Zealand)I Visit us
online at http://www.bpsoftware.net
Best Practice Software Pty Ltd I PO Box 1911, Bundaberg Queensland 4670 Australia
Best Practice Software New Zealand Ltd I PO Box 1459, Hamilton 3240 New Zealand

 

 

For information on how to activate Bp SMS please CLICK HERE  and select your relevant software to view complete instructions.

 

Note – Applies to Bp Allied Customers Only (Not for Bp Premier or BP VIP.net customers)

Interested in Automated Reminders or Replies into Bp Allied?

Hosted users of Bp Allied, please click here to submit your details to our Support Team for setup.

Non-Hosted customers, please click here to read details on set up of the Bp Allied Scheduler.


If we can assist further, please do not hesitate to contact us on 1300 401 111 or email at sales@bpsoftware.net.

 

 

 

Congratulations! You are now part of the exciting new evolution in patient care – the Best Health App.

 

Your payment has been received and you will soon be receiving your Best Health App Welcome Pack, which contains a Wi Fi Beacon so patients who have downloaded the App will be checked in automatically, posters, brochure holders and fliers for you to give to patients, as well as a page of helpful hints for your Receptionists to engage with patients.

 

In the meantime, you are welcome to start accessing the Best Health App.  Here are some handy resources to help you get started:

Best Health App Set Up Guide

http://kb.bpsoftware.net/au/bppremier/indigo/content/PDFs/Guides/BpPremier_BestHealthApp_SetupGuide.pdf

 

Frequently Asked Questions

http://kb.bpsoftware.net/au/bppremier/indigo/content/PDFs/Guides/BpPremier_BestHealthApp_FAQ.pdf

 

Bp Comms Guide

http://kb.bpsoftware.net/au/bppremier/indigo/Content/PDFs/Guides/BpPremier_BpComms_Guide_Jade.pdf

 

If you have any questions please contact xxxxxx

 

Once again, thanks for coming on board with the Best Health App.

 

Kind regards

 

Best Practice Sales Team

{Modified By(Opportunity)}  I Sales Specialist I Best Practice Software
You can contact me on 1300 40 1111 (in Australia) or 0800 40 1111 (in New Zealand)I Visit us
online at http://www.bpsoftware.net
Best Practice Software Pty Ltd I PO Box 1911, Bundaberg Queensland 4670 Australia
Best Practice Software New Zealand Ltd I PO Box 1459, Hamilton 3240 New Zealand

Hi , Thank you for your payment. You are now able to use the Best Health App. These resources will help you: You can start using the Best Health App straight away. Your welcome pack will be dispatched soon (please allow 7 business days for delivery) If you require assistance, please don’t hesitate to contact Support Thank you for being part of the Best Health App. Kind regards

Kind regards

 

Best Practice Sales Team

{Modified By(Opportunity)}  I Sales Specialist I Best Practice Software You can contact me on 1300 40 1111 (in Australia) or 0800 40 1111 (in New Zealand)I Visit us online at http://www.bpsoftware.net Best Practice Software Pty Ltd I PO Box 1911, Bundaberg Queensland 4670 Australia Best Practice Software New Zealand Ltd I PO Box 1459, Hamilton 3240 New Zealand

Hi <<Opportunity Contacts First Name>>, 

Great news, your trial conversion was successful.

What’s next?

Please find linked ‘Completion of Trial Conversion’ document.

It is very important that the principal doctor/s, practice manager/s and general practice perform a thorough check of the converted data in Best Practice before completing the attached form.

We recommend that they check as many patient records as possible to ensure that all data is present and accessible. Please refer to the first page of the attached document for the suggested areas to check.

Only when are you are confident that all the data has been converted correctly and you are wishing to proceed with the Live Conversion,  please have the principal doctor/s or Data owner sign the attached form and return to us via email or fax.  

A day or two before the Live Conversion date, we will email a 30 day invoice and licence key to the main contact on the form.  This licence key is entered into the system at the start of the Live Conversion.

If you have any questions or require further assistance please contact Sales on 1300 40 1111 or email sales@bpsoftware.net

 

Bp Premier’s locally based Support Team operate from AEST 7am-6pm weekdays.
* Emergency Support is available outside these hours – charges may apply. 

 

Best Practice Sales Team

 

 

Hi,

Thank you for your interest in Bp Premier integrated software.

If you are converting from another software package, please click here for an onboarding pack that contains useful information to help your transition to Bp Premier.

If you are completing a fresh installation, please click here for an onboarding pack that provides information on getting started with Bp Premier.

Please don’t hesitate to contact us if you have any questions.

When you are ready to take up Best Practice, please contact the Sales Team on 1300 401 111 or sales@bpsoftware.net to access the full functionality of the software.

Looking forward to hearing from you.

Best Practice Sales Team

 

If your details have changed – please complete the Collection of Customer Details form, have it authorised by the Primary Contact for your site, and return it to sales@bpsoftware.net.

 

 

If you want to change your Primary Contact, you will need to complete the Change to Primary Contact form. 

As advised in the Elevate email notification sent 18 December 2019, regarding the Bp SMS service degradation we have performed a thorough review of the issue and its impact to your Practice.

The team at Best Practice Software would like to apologise again for any inconvenience you may have experienced as a result of this recent Bp SMS service degradation.

Due to the nature of the performance degradation, it has not been easy to ascertain the degree of impact your Practice may have experienced; however, the intermittent issues may have resulted in:

  • some messages being successfully sent and received;
  • some messages being successfully sent, with a delay in being received;
  • some messages being successfully sent and received, with a delay in the reply;
  • some messages unable to be sent.

We acknowledge and understand the inconvenience this may have had on your Practice, and as such, we have prepared a compensation package.  In determining your compensation package, we:

  • calculated your daily average SMS usage over the period of September to December;
  • multiplied your daily average SMS usage by the number of days of disruption;
  • doubled the number of credits you’ve been allocated.

Using this calculation method, we are providing you with <> SMS credits to add to your account.

Please noted that this credit code can only be applied once.

Best Practice Site ID:  00000 

Credit Code: <>

 

For information on how to activate Bp SMS please CLICK HERE and select your relevant software to view complete instructions.

Once again, we apologise for any performance degradation of our Bp SMS service, and subsequent flow-on effect experienced by your Practice.

If we can assist further, please feel free to contact us on 1300 401 111 or email at sales@bpsoftware.net

Kind Regards

The Best Practice Software Team

Hi << Contacts First Name>>,

Thank you for sending your signed contract for SMS registration.

We have issued your invoice in a separate email.

Once payment has been received for this invoice, you will receive an activation code and documentation with instructions on how to activate the SMS facility within Best Practice Software.

Please ensure when making payments electronically you use the INVOICE NUMBER or SITE ID as a reference.
All payments are non-refundable.
Please see your invoice for payment options.

If we can assist further, please do not hesitate to contact us on 1300 401 111 or email at sales@bpsoftware.net.

Best Practice Sales Team

{Modified By(Opportunity)}  I Sales Specialist I Best Practice Software
You can contact me on 1300 40 1111 (in Australia) or 0800 40 1111 (in New Zealand)I Visit us
online at http://www.bpsoftware.net
Best Practice Software Pty Ltd I PO Box 1911, Bundaberg Queensland 4670 Australia
Best Practice Software New Zealand Ltd I PO Box 1459, Hamilton 3240 New Zealand

 

 

please CLICK HERE  

Note – Applies to Bp Allied Customers Only (Not for Bp Premier or BP VIP.net customers)

Interested in Automated Reminders or Replies into Bp Allied?

Hosted users of Bp Allied, please click here to submit your details to our Support Team for setup.

Non-Hosted customers, please click here to read details on set up of the Bp Allied Scheduler.