It’s All About You! – Customising Bp

What is so different about Bp that makes it attractive to specialists of varying disciplines? How is it that we can make one product fit different specialties and a diverse set of workflow requirements? In this article, we’ll focus on how customising Bp can make it work exactly the way you need it to.

The ability to customise Bp is what sets it apart from other Practice management systems tailored to specialists.  In this article, we’ll explore how it can benefit your clinic.

It’s not uncommon to hear that some providers offer customisation in their product.

But what does that actually mean? For us, customising Bp means flexibility in how we enable you to capture information about your patients, as we recognise that every clinic has different needs in this area.

Being at the forefront of new Bp sales, as well as project managing new Bp deployments, I regularly engage with our new users to discuss their unique requirements.

Customising Bp can be achieved in a few different areas:

  • Medical desktop screens (where consultation notes are recorded)
  • Patient demographics screens
  • Provider details screens
  • Organisation details screens

To make this level of customisation possible, we use custom screens that can be linked together to form a comprehensive data capturing tool. We call the various screens user-defined forms – or UDFs.

Let’s look at medical desktop screens first.

Medical Desktop Custom Screens

Multiple UDFs can be designed to capture unique information relevant to each clinician’s speciality.

For example, an Ophthalmologist could create a medical desktop screen that records visual acuity and macular degeneration information from the front page, and sub-pages might include fields for recording pre and post-surgery information for cataract surgeries.

An Endocrinologist could create a medical desktop with diabetes-related fields as part of the front page, with sub-pages for cardiovascular risk assessment.

A Gastroenterologist could create a medical desktop with endoscopy and colonoscopy related fields as part of the front page, with sub-pages for recording number, size, type of ulcers, polyps etc. A Cardiologist would have their own data capturing requirements such as ECG, Echo etc.

Custom fields within each form can be added as radio buttons, tick boxes, drop down lists or free text, depending on the clinician’s needs. Each of the fields can be set up to allow only a certain type of data input (such as numeric or text), and each provider in the same Practice can have their own unique set of screens that will load automatically when they log in to the system.

Another significant benefit of custom fields is that they can be reported on. An example of such a report would be to check how many patients with a certain condition, e.g. inter ocular pressure/ulcer type/cholesterol level, in a specified age group were examined by the clinic in a chosen period of time. Also of note is that any data entered into a UDF can automatically populate your letter or report back to a patient’s referring providers, reducing the time you spend creating these reports and eliminating data inaccuracies caused by transcription errors.

Some examples of customised medical desktop screens are displayed below.

A medical desktop for a Cardiologist:

A medical desktop for an Orthopaedic Surgeon:

A Technician screen (sub-page) for an Ophthalmology Practice:

Patient Demographic Custom Screens

In a similar vein to medical desktop screens, customising Bp through patient demographic screens allows a clinic to record additional information when compared to standard demographic screens. Additional information includes data such as warnings, language, smoking or alcohol use, excess and co-payments for health insurance, etc. It can also be used to capture data for marketing purposes – such as how a patient heard about the clinic.

Data from customised patient demographic screens can be used to collect information for clinical research purposes. Multiple sub-screens can also be created to capture and group relevant information together.

Some examples of this are displayed below.

Financial sub-page (Australia):

Financial sub-page (New Zealand):

Provider Custom Screens

Sometimes, a clinic would like to record additional information about a provider  – such as an application form, or information about a provider’s history, education or family. All of this and more can be recorded in a customised screen in the provider’s section of the system.

An example of a customer provider screen is displayed below:

Organisation Custom Screens

Various organisations that are recorded in the Bp system (e.g. hospitals, workover entities, employers or insurance providers) may require the ability to capture multiple entries of contact information, policies, procedures and the like. Customising this section of Bp allows users to do this.
An example of a customised organisation screen is displayed below:
Customising Bp through the editing of custom screens can, at first, appear to be a complex undertaking. However, once you learn the basics, you’ll find that it’s actually quite easy, and the possibilities are endless!
Some of our users take particular pride in creating their own designs which they are more than willing to share with others – one such user is the Barossa Eye Clinic in South Australia. We recently featured them in a Bp case study.
For additional information on how to create UDFs, search for Creating a UDF in the Bp Knowledge Base.
While the initial customisation of Bp for newly deployed clinics is included in the data configuration costs, further customisation for existing clients can be performed by following articles and videos available in the Knowledge Base. Alternatively, customisation can be carried out by Best Practice Software as a paid service.
I hope this article has been useful in explaining the wide range of options available when customising Bp, and hopefully you’ve already got some ideas on how these customisations can help your Practice.
If you’d like to know more, do not hesitate to browse our Knowledge Base for more information, or contact us on 1800 401 111 (Australia), or 0800 401 111 (New Zealand). You can also email us at to discuss your options.

Authored by:

Lucja Author Avatar

Lucja Nowowiejski
Bp Account Specialist at Best Practice Software

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