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AutoMed Systems: Embracing Practice Processes of the Future

Automed Practice Future

What is the Practice of the future?

At a recent webinar conducted in June 2020, 50% of GP-owner attendees indicated that they currently earn less than their subcontractors.

The 5 challenges confronting every Practice Manager today are;

  1. Solvency
  2. Making General Practice the central point of health delivery
  3. The rebate freeze while Practice costs continue to increase by up to 30%
  4. Incursions by pharmacists, health funds and recent popup Telehealth “providers” that remove your patients from comprehensive, quality and continuing healthcare.
  5. The increasing demands for patient education, and involvement in their health care

Is the answer for the GP to work faster, or charge more?

No. The answer is to embrace technology.

The patient journey begins with making a complex, accurate appointment online or via phone, which includes all the necessary resources in the correct sequence with pre-payments where required, and simultaneously being able to provide health information and Practice marketing.

By using integrated caller identification, staff costs can drop by $2 per appointment. Having patients book online, arrive via a concierge and using a comprehensive kiosk will decrease staff requirements by up to 50%, or $120K per annum for a medium sized Practice.

15% of all data is incorrect leading to failed communication, extra staff costs and legal risks.

A kiosk needs to check all demographic data, in multiple languages and be able to process payments efficiently. This eliminates the need for patients to return to the desk to pay for Gap fees, consumables and vaccines, halving staff requirements.

Moving from bulk billing to private billing can be costly with the increase in front desk demands, whereas a billing kiosk can perform the function at no additional cost. Loyalty schemes via the kiosk can increase gross income by up to $80k with just a $10 patient contribution.

AutoMed Systems provides the ability to communicate with patients via a fixed price SMS solution leading to better informed and engaged patients, better utilisation of time and resources, and decreasing DNAs by 90%. One DNA daily adds up to $15k per FTE.

Technology must be flexible, provide access to new services such as Tele/video consultations, eRx, loyalty programmes, vaccination management and include reporting tools to assist with accreditation.

In short, the practice of the future must be flexible, sophisticated, up to date with IT and be completely supported by a reliable and reputable Australian based support team.

Please contact support@automedsystems.com.au for more information.

Index Health: Cataract Surgery Self-Auditing is Here!

Index Health Audit

After examining a 63-year-old patient with a cataract, you discuss the option of surgery.

You include an obligatory statistic informing them of risk. You quote a statistic of 1/400 for the possibility of worse vision. Your patient recoils, exclaiming, “that seems a bit high!”

You now doubt yourself, and question your rate – can it really be that high?

You begin to suspect that your patient is questioning our ability as a surgeon. Do one in 400 of your patients really lose two or more lines of BCVA? Do some patients have a greater likelihood of BCVA loss? Can you identify them?

Are you able to provide a patient with a risk which is specific to their presentation? Is it acceptable to provide patients with a general figure, or can you provide them with a figure that relates to your surgery?

Is your complication rate improving?

We live in a era of data analysis – we have apps to track our heart rate, exercise, diet and sleep. We measure, and then we re-measure – with the aim of improving.

As surgeons, we take great pride in our work. But to improve we need to be able to objectively assess our progress. We are not in a competition. But without analysing our results, we cannot improve. Many of us look at audit as an onerous task, sifting through patient files and entering data into a spreadsheet. But it doesn’t need to be this way. Self-auditing can be a seamless part of your professional growth.

Index Health, in partnership with Best Practice Software, now have an integrated cataract surgery self-audit tool for Bp VIP.net.

When using our tool, your results will not be shared, your privacy will be maintained and we adhere to all Australian privacy laws.  Index Health with Best Practice Software can be seamlessly integrated into your Practice, with minimal changes to your workflow.

Start using our Index Health cataract surgery self-audit tool, and begin assessing your progress today.

For more information see the Index Health website or contact Index Health at ben@indexhealth.com.au

Jayex: Maximising Patient Engagement

Jayex Maximising Patient Engagement

The current crisis has seen the adoption of digital services faster than ever before and it has proved that in many cases, remote care that’s supported by digital tools can be just as effective as traditional care. From the moment a patient registers at a practice or hospital to post-treatment, there are a number of interchange points along the way that are key to delivering a positive patient experience. These range from arrival and check-in to engagement during treatment, post-care and telehealth.

Jayex acknowledges that patients who feel engaged and positive about their care are more satisfied and generally experience superior outcomes.

Digital tools mitigate the logistical challenges like organising patient files, appointment management, reporting etc., for staff working remotely. Many cloud-based patient engagement solutions bring a whole host of tools together in one place. Cloud-based digital platforms like Jayex online patient records, appointment booking, campaign management, and more can be accessed from anywhere. The fast adoption of these tools can be attributed to their quick integration with existing Practice Management systems. Moreover, the ability for patients to book online, request scripts and referrals, receive healthcare information and consult with their doctors remotely, reduces the risks of exposure for both staff and patients in the Practice.

If the recent upheavals have taught us anything, it’s that digital technology can be a vital resource in the modern waiting room.

How we handle healthcare has changed irrefutably and benefits of digital care are set to extend far beyond the current crisis and will remain a significant part of healthcare long after it’s over. Acting as the bridge between practice and patient, Jayex provides the Healthcare industry with advanced systems that make patient management, workflow and communication easier, more efficient and more effective. Learn more about Jayex’s complete patient engagement platform.

Managing Pandemic-Related Pressures with New Cubiko Assist

Cubiko Assist

Leading practice business analytics platform, Cubiko, releases a free dashboard to help practices continue patient care and manage the business impact of COVID-19.

Brisbane-based start-up, Cubiko, is releasing Cubiko Assist, a free distilled version of its main Practice intelligence software, to help Australian healthcare practices deal with the impact of COVID-19 and to reduce avoidable hospital admissions.

The pandemic has created a range of pressures for Practices including collapsing revenue as patients stay away (meaning some miss out on vital care), reduced income due to bulk billing arrangements for telehealth, unmanageable workload in some practices and workforce difficulties when staff are in quarantine or isolation.

‘It’s definitely not business as usual – it’s practice management in a pandemic,’ says Cubiko CEO, Chris Smeed. ‘We knew practices would need different tools for that. So we asked what they needed and then we built Cubiko Assist.’

Cubiko Assist enables Practices to identify and continue treating patients with high care needs to prevent them crash landing in hospital. It provides insights that equip Practices to make best use of available staff and resources, identifying the billing impact of lockdown measures and telehealth appointments. It also ensures coverage for upcoming appointments despite changes in doctors’ availability due to being quarantined or homeschooling children.

Cubiko Assist is designed to ensure there is no extra work, or spreadsheets or uploads required. The data is automated and integrates seamlessly with Bp Premier.

Many practices have already registered for the new software, which will roll out in April and be free for the next 6 months or until the pandemic is over.

‘It’s our contribution to fighting COVID-19,’ explains Smeed. ‘We can’t do what the doctors and practice managers on the frontline do. But we can equip them to do it well by giving them easy access to meaningful data so they can respond to COVID-19’s unprecedented impact on their practice.’

Cubiko Assist is proudly backed by a growing partnership that includes AAPM, AGPAL, Microsoft, Splice Marketing and Best Practice Software. These companies have galvanised around Cubiko Assist and committed to providing practices with insights and support to find effective responses to their Practice metrics.

Cubiko is a leading Practice business analytics platform, effortlessly combining all a Practice’s different data sources – Bp Premier, Xero and Tanda – into one easy-to-use platform to simplify task prioritisation, process improvement and profit growth.

Helping Patients Locate Practitioners Offering Virtual Consultations

As the government continues to expand funding for telehealth services in an effort to prevent the spread of COVID-19, practices are shifting to telehealth consultations to protect their practitioners and Practice staff.

Amongst patients, however, there still exists widespread confusion around what constitutes telehealth.

Is it bulk billed?
Do I need to pay a gap?
How do I get my scripts?
What if I need a physical examination?

These are all questions that frequently arise.

Whitecoat has recently launched a Telehealth Hub that connects practitioners with patients requiring telehealth services. Patients can view practitioner profiles, including customer reviews, and book a telehealth consultation directly with their chosen practitioner or Practice.

It’s particularly useful for those unable to access their regular GP, as a key feature is the ability to connect with practitioners offering virtual consultations Australia-wide.

The service also helps to de-mystify telehealth for patients with answers to frequently asked questions. These topics are being expanded as new threads arise and include links to relevant government resources.

Whitecoat is currently giving Best Practice Software customers the opportunity to offer a listing on the Whitecoat Telehealth hub for free. Doing so provides your Practice with access to the Whitecoat’s annual audience of 2.5 million users.

To list your Practice on the Whitecoat Telehealth directory, simply fill out this short form.

 

Limiting the Spread of COVID-19 with BetterConsult Technology

What if you were able to identify potentially at-risk COVID-19 patients before they step foot inside your practice?

For many people, COVID-19 has necessitated change in daily routines, whether it be stocking up on home essentials, socializing, or working from home. General practice, however, has been put into a unique position, needing to provide care for patients, while also looking after the wellbeing of doctors and Practice staff.

But if you were able to identify potentially at-risk COVID-19 patients before they step foot inside your practice?

HealthShare, a Bp Partner, offers a system aptly dubbed BetterConsult. The solution merges technology with the desire for better information, and it couldn’t come at a more appropriate time, given the current circumstances.

BetterConsult is a digital questionnaire that patients can fill out from the safety of their homes. It allows them to provide relevant details about any current symptoms, recent travel or even potential contact with anyone else who may have been infected by COVID-19. It then produces a simple, easy-to-read report for your Practice to review and plan for accordingly.

So how does this help your Practice? The Australian Government Department of Health is advising that anyone with suspected COVID-19 symptoms notify their GP before attending an appointment. BetterConsult takes that advice and improves upon it by not just being aware of any symptoms, but by assessing how likely it is that a patient might actually be carrying the COVID-19 virus.

BetterConsult also sends an email alert to your Practice so you can call the patient and offer them a telehealth appointment or other protocol that your Practice has implemented.

It makes the patient’s life easier as well. By answering just a few questions prior to attending your Practice, it ensures a more effective consultation, allowing the GP to know the agenda of the patient before the consultation begins.

BetterConsult can be activated within 24 hours at no additional cost for Bp Premier Practices.

Learn more or request a demonstration by calling Healthshare on 1300 787 522

Enhanced Reporting and Evidence-Based Decision Making With Cubiko

Cubiko seamlessly integrates with Bp Premier, to allow Practices to quickly and easily filter and interpret large amounts of data, to enable evidence-based decision making. Cubiko combines data sets to facilitate enhanced reporting and evidence-based decision making for Australian Practices. Dashboard insights allow change to be tracked and monitored to ensure desired results are achieved through an easy to understand, intuitive platform.

Popular Cubiko Metrics

Since Cubiko’s launch in October 2019, the platform has been gaining momentum across the country. Subscribers have embraced new, progressive ways of driving business insight into their Practice every day.

In this feature, we’ll show you some popular metrics that detail how subscribers are transforming their Practices through leveraging the power of their data.

Busiest Booking Time

Cubiko quickly shows the busiest time when the Practice reception team and online booking engine are making appointments in the Diary.

Unbilled Appointments Metric

Early on, Practices were adopting a new focus on data, specifically around the identification of unbilled appointments.

Through this metric, Practices can monitor any unbilled appointments, complete the billing and effectively track as the number of unbilled appointments reduces over time.

10997 Eligible Patients Metric

This metric makes it easier for nurses to provide every opportunity for care. Provide your nurses with a list of today’s patients who qualify for 10997, with a deeper view on appointment data and time per patient.

Special Offer

Between now and 22nd May, Cubiko are offering all new subscribers a $500 credit towards getting Cubiko set-up and running in your practice.

To take advantage of the special offer, book in for a one-on-one demo, or contact the team on 1300 CUBIKO.

Offer ends 22nd May. T’s & C’s apply.

Animated and Interactive Healthcare Tools Launched for Bp Premier Customers

Best Practice has partnered with 3DAnatomica (3DA) to deliver the latest technology in animated and interactive healthcare tools, designed to support the delivery of health information and patient engagement.  

In 2014, the Australian Commission on Safety and Quality in Health Care published a report showing 60% of the Australian population aged 15 to 74 years of age do not achieve an adequate level of health literacy. This report also suggests that health literacy may be a stronger predictor of health status than socioeconomic status. There is also now a growing body of research which supports the retention of medical information and health literacy when delivered via animation.  
 

3DA is an accomplished medical media company with over 20 years’ experience in the production of digital media for the communication of complex health information using 3D, AR & 360 technology. 3DA’s interactive content is anatomically accurate and housed in a fully functional self-contained application, covering the human body’s essential anatomy, its functioning organs, with demonstrations of the effects of disease and treatment. 

Alongside the base 3DA application featuring interactive GlassMan and the body systems, the 3DA Clinic offers a subscription version containing interactive tools and common health conditions for download. The program offers a free 14-day evaluation period and subscribers will benefit from bestinclass health animations and interactive tools, designed to engage your patients and simplify the delivery of complex health information.   
 

Application features include: 
•   360º anatomical viewing 
•   Interactive labelling and annotation  
•   Share and save functions 
•   Augmented Reality (AR) 
•   Device agnostic 
•   Online and offline functionality  
•   Regular release of new conditions 
•   Microsoft and iOS functionality  

Given the increasing demands being placed on clinics for the delivery of health information and services, the 3DA Clinic program is highly applicable to doctors and their practices. The program assists in the delivery of complex health information via easy to understand animationfollow up factsheets and links for patients. Animations are delivered conveniently via a desktop program and iPad.  

3DA Premium will be available at the introductory annual subscription price of $200, which represents a 20% discount, exclusive to Best Practice Bp Premier subscribers. There are also discounted packages for multilicence practices.  
 
3DAnatomica is a trusted partner for the delivery of animated and interactive healthcare tools supporting patient engagement and health literacy.  
3DAnatomica GlassMan

Physitrack: Engaging Patients Through Smart Technology

Physitrack

Home exercise programs often form a fundamental part of patient treatment plans for good reason. Studies show they can help increase muscle strength, improve physical function and prevent the need for surgical intervention. They’ve also been shown to improve patients’ quality of life, glycemic control and weight. Yet the effectiveness of the programs, and the impact they have on treatment outcomes, is almost wholly dependent on how well patients adhere to them. 

Until recently, to prescribe home exercise programs, allied health practitioners had no choice other than to give patients paper handouts carrying printed instructions and either stick figures, or at best, grainy photos.

While these can be adequate for explaining basic exercises, they’re limited in their ability to explain the correct technique for more complex exercises. They also frequently prove inadequate where patients have a limited understanding of exercise techniques in general.

Exercise drawings

Another significant drawback of these traditional home exercise prescription methods is the lack of insight into patient adherence, progress, pain experienced during exercises or other, more specific feedback.

Not having this insight prevents practitioners from being able to adjust a patient’s exercise program should it be proving too easy or hard, or collect valuable outcomes data for payers like WorkCover or the TAC.

Physitrack, one of Bp Allied’s latest integration partners, is changing this with their comprehensive patient engagement solution.

Already used by 40,000+ practitioners and over 4 million patients, Physitrack lets practitioners prescribe crystal-clear exercise programs, track patient outcomes in real-time, educate patients and have secure Telehealth video calls.

Exercise Prescription: Choose from over 4,300 clinically validated, fully narrated exercise videos recorded in Ultra HD to build your own exercise program in seconds. Alternatively, upload your own exercise videos or photos to make your Physitrack library your own.

Outcomes Tracking: Track your patients’ compliance and pain scores / RPE in real-time thanks to the free PhysiApp patient app. Always know how your patients are tracking to have more meaningful conversation with them and keep them on track. Choose from 60+ clinical outcome measures and assign them to your patients. Reminders keep your patients on track and motivated.

Patient Education: Educate your patients and help them manage their condition with clear and engaging educational content. Upload your own patient leaflets or other content and share with your patients through the PhysiApp patient app, great for marketing purposes as well.

Secure Telehealth: Schedule consultations via Telehealth video calls and engage your patients remotely. Includes secure messaging and crystal-clear video calling powered by Dolby. Includes screen sharing and live exercise video streaming to educate patients remotely about correct exercise technique.

Thanks to the integration with Physitrack, BP Allied users can open their patient information from their Bp Allied screen directly into Physitrack. Uploading an exercise program from Physitrack into Bp Allied is extremely easy as well.

For more details see http://kb.bpsoftware.net/bpallied/physitrack_integration.htm.

Bp Allied users subscribe to Physitrack at only $8.99p/m (normally $13.99).

Note: does your clinic have 10+ users? Contact us for a group account.

New Dietary Education Sheets Added to Bp Premiere by Nutrition Plus

Dietary Education Sheets Added to Bp Premier

We’re excited to announce that our newest partner, Nutrition Plus Enterprises, has provided Bp Premier users with complimentary access to over 150 new dietary education fact sheets to benefit patients. 

Nutrition Plus is a team of dietitians who specialise in reproductive conditions, fertility, pregnancy, postpartum and paediatrics.

Dietitian and company founder, Melanie McGrice said, “for years the media has been asking health professionals what Australians could be doing about the rising rates of obesity, the diabetes epidemic and the soaring rates of food allergies. Now I have an answer!  Research has found that the food men and women eat leading up to conception, during pregnancy and breastfeeding, and what is fed to their little one in the first few years of life, all impact genetic programming.  By helping people to eat well during this 1000-day period, we can finally start reining in the tsunami of chronic disease.”

Unfortunately, many people eat worse than ever during this important time.  “The stress of trying to conceive or of being pregnant can cause people to turn to emotional eating,” McGrice explains.  Furthermore, lethargy and nausea caused by hormonal fluctuations when taking IVF medications or pregnancy can cause people to turn to highly processed, nutrient-poor junk foods.  “People think that if they’re taking a pregnancy supplement, they’ve got nutrition covered.  Supplements are there to complement a healthy diet, not to replace it”.

As part of their service offering, Nutrition Plus run free quarterly webinars focused on nutrition for fertility, pregnancy and postpartum care.  The next webinar in February 2020 will focus on the management of IBS during pregnancy.  Perth Dietitian, Christie Austine-Hore, who will be presenting the webinar explained, “rates of IBS increase during pregnancy, which can cause expectant mothers to cut out essential food groups and compromise their pregnancy nutrition.”

With over thirty specialised dietitians around Australia and New Zealand (and growing), their dietitians are the most qualified professionals to see when it comes to providing nutritional advice relating to fertility or pregnancy.  Nutrition Plus dietitians provide workshops, online programs and personalised consultations for patients who are trying to conceive, are pregnant or experiencing postpartum.

For more information see www.nutritionplus.com.au or to save a complimentary seat for the upcoming webinar, see www.melaniemcgrice.com/webinar7. Please note that spots are limited, so book early to ensure you don’t miss out.

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