Best Practice Software Elevates HealthShare to Bp Partner Network Gold Status

bp partner network gold status healthshare blog image

Leading clinical software provider Best Practice has announced an enhanced partnership with digital health company, HealthShare, by elevating its partner status to the top-tier Bp Partner Network Gold status, one of only 6 partners across the entire partner network.

The designation of the Gold partner status is in recognition of the seamless integration with Bp Premier and the strong utilisation of HealthShare’s products – Referrals Directory, BetterConsult and FactSheets – by Bp Premier users.

A recent GP survey showed 71% of GPs used HealthShare’s Referrals Directory within Bp Premier. The Directory includes comprehensive and up-to-date information about private practising specialists and allied health providers, helping the GP quickly and easily make their right referral decision for their patient. It also reduces admin burden for practice staff by ensuring they don’t need to maintain their local address book.

BetterConsult helps provide GPs with a concise clinical summary of the patient’s agenda before the consult begins, helping to streamline consults, reduce admin burden for the GP and improve the GP-patient interaction. With universal COVID-19 screening, it also helps support practice staff with managing their at-risk patient cohort.

With FactSheets, GPs can quickly access a comprehensive collection of evidence-based condition and medication information from leading Australian and international organisations, helping to support patient understanding and improving health literacy.

Speaking on the partnership Dr Frank Pyefinch, CEO of Best Practice, said, “HealthShare has been a trusted partner since 2014 and it is very pleasing to see the continued growth in usage of their products through BP Premier. Their continued investment in product innovation aligns well with Best Practice’s mission to support doctors with quality products that help deliver better patient care.”

HealthShare Co-Founder, Rami Weiss, said, “We have had an excellent partnership with Best Practice and look forward to continue working together to build products that can help support their users.”

See what GPs are saying about BetterConsult – click here.

See what GPs are saying about Referrals – click here.

For any media enquiries, please contact:

Andrew Simpson
Senior Marketing Manager, HealthShare

M: +61 422 134 935

Special Offer for New-to-Tyro Bp Premier Customers

Tyro Eftpos Machine Receipt In Shape Of Heart

The Best Practice Software and Tyro EFTPOS integrated solution can help you to start the new year off right, giving you time back to focus on your patients and Practice.

Best Practice Software and Tyro are offering a Bp Virtual Training session* to the first 24 new-to-Tyro customers who join Tyro by 31 July 2021.

Are you an existing Best Practice Software customer who would benefit from some additional training for your team and practice?

We are offering a whole range of learning opportunities to enable you and your team to get the most from Bp Premier. Choose from a range of online group training courses with one of our experienced trainers who will guide you through content relevant to your role. Bp Virtual online group training brings direct support to your practice and helps to ensure you are maximising the capabilities of Bp Premier. It’s also the perfect opportunity to ask any questions you have.

The added bonus is that all training courses are recorded and will be emailed to you after training, so you can review and playback at a later date or share with new starters that join the team. Bp Virtual courses also come with a certificate of attendance for your records.

Why Tyro:

Tyro’s tailored health solutions are designed to take care of you and your patients. Here are some of the reasons why you’ll love the Best Practice Software and Tyro EFTPOS integrated solution:

  • Seamless integration – give your patients a fast, simple and efficient payment experience with the Tyro and Best Practice Software integrated payment solution
  • Tyro Portal – provides you with customised EFTPOS reporting in one handy location
  • Tyro pricing – competitive pricing tailored for your business
  • Integrated Medicare Easyclaim – offer patients on the spot Medicare rebate with Bp Premier Software
  • Multi-merchant – allowing multiple doctors and bank accounts on the one EFTPOS machine, integrated with your PMS
  • Tyro support – 24/7 Australian-based customer support
  • Lightning-fast speeds – keep queues short with fast transactions
  • Try Tyro for free – no lock-in contract, no set up fees and no cancel/break fees

How Does it Work?

  • Be an existing Best Practice Software customer who signs up to become a new-to-Tyro EFTPOS customer by 31 July 2021; and
  • If eligible, receive a free Best Practice Software Bp Virtual training session of their choice, valued at $275, which can be attended by one Practice staff member*.
  • For more information on Bp Virtual training sessions, click here.

To find out more information about Tyro or the offer, click here and a Tyro payments specialist will be in touch to talk about how Tyro can help your Practice.

*Best Practice Software and Tyro Campaign (Offer) Terms and Conditions

Important information

These Terms and Conditions together with the relevant Best Practice Software Terms and Conditions available at ( and the relevant Tyro Terms and Conditions available at  govern this Offer. By providing your details to Best Practice Software Pty Ltd (ABN 92 104 808 988) (Best Practice Software) and Tyro Payments Limited (ABN 49 103 575 042) (Tyro), in connection with this Offer, you agree to be legally bound by these Terms and Conditions. ‘you’ and ‘your’ mean the person or persons in whose name the account will be held with Best Practice Software and Tyro.

This Offer is available to existing Best Practice Software customers and new-to-Tyro customers who sign up with Tyro between 9.00am 04 January 2021 (Sydney time) and 5.00pm 31 July 2021 (Sydney time) (Offer Period) (New Customer). This Offer is not applicable in conjunction with any other Best Practice Software and/or Tyro offer. Best Practice Software and Tyro reserve the right to extend or withdraw this Offer at any time at their sole discretion. If Best Practice Software and Tyro withdraw the Offer, Best Practice Software will honour the Offer in respect of all New Customers that have their applications approved by Tyro before the Offer is withdrawn, provided the applicants satisfy all of the Eligibility Criteria. New Customers can cancel a live application at any time in the event that Best Practice Software and Tyro withdraw the Offer.

Subject to the remainder of these Terms and Conditions, the New Customer will receive a free Bp Virtual training session if the New Customer:

  • is an existing Best Practice Software customer located in Australia; and

  • is referred to Tyro by Best Practice Software; and

  • submits their new Tyro EFTPOS Banking Application to Tyro during the Offer Period; and

  • is approved as a Tyro EFTPOS Banking merchant within 30 days of submitting their application; and

  • is one of the first 24 customers to complete the above before 31 July 2021,

(the ‘Eligibility Criteria’). Best Practice Software and Tyro may, in their sole discretion, determine whether or not the Eligibility Criteria are met.

The New Customer is ineligible for the Offer if the New Customer:

  • has previously been a Tyro customer at any time within 6 months prior to the commencement date for the Offer;

  • is an additional terminal or MID (additional account for Tyro) to an existing location that already has a Tyro machine; or

  • is an additional location to an existing ABN.

Provided the Eligibility Criteria are met, the New Customer will be offered one (1) Bp Virtual Training Session valued at $275 (inc. GST) (as detailed here) per ABN per Practice, which can be attended by one staff member of the Practice. The Bp Virtual Training session must be undertaken by 31 December 2021.

Tyro Payments Limited ACN 103 575 042 AFSL 471951 is the issuer of its own financial products. As Tyro does not take into account your personal circumstances, please consider if these products are suitable for you. You can contact Tyro on 02 8907 1700 or and access Tyro’s dispute resolution process at Tyro may pay financial benefits and/or referral fees to its partners. 2021 © Tyro Payments Limited. All rights reserved

Free Access: New Australian Healthcare Index Report

Australian Healthcare Index Report

No COVID slump as majority of Australians satisfied with healthcare system new report finds.

Patients weigh in on GPs, dentists, private health insurance, healthcare costs and more.

Despite a once-in-a-century pandemic still lingering one year on, Australians have given a vote of confidence to the Australian healthcare system, with 65.5% rating it a score of 8 or above out of 10, in a new report capturing the mood of Australian patients. 

The first Australian Healthcare Index report seeks to elevate patient perspectives and experiences on overall healthcare in Australia, based on responses from over 8,000 adults. 

Produced by the Australian Patients Association and HealthEngine, the report captures learnings from patients on the public and private healthcare ecosystem including primary care, private health insurance (PHI), emergency departments, elective surgery, prescription medicine and more.  

Designed to provide a pulse check on healthcare in Australia, key findings include:

  • Patients rated Australian Healthcare 7.8 out of 10
  • Patients are more likely to recommend their GPs than their dentist to friends and colleagues
  • While 55.1% of respondents have private health insurance (PHI), the majority are not recommending their PHI and many feel it costs too much
  • 36.6% think prescription medicine is too expensive
  • Nearly 95% embrace the intersection of healthcare and technology, with the use of, and interest in, telehealth, health apps, online booking, e-scripts and more
HealthEngine CEO, founder and medical director Dr Marcus Tan says the report is testament to the robustness of the healthcare system. 
“The fact a majority of Australians have a favourable opinion of the healthcare system after COVID-19 caused disruption, is a credit to the thousands of healthcare professionals with a commitment to patient-centred care.” said Dr Tan.  “With the release of the Australian Healthcare Index, we can identify, share and champion people’s perspectives on healthcare, as well as provide a baseline of learnings to establish a report that will come out twice a year.” 
Tan added, “Working closely with the APA, we hope the report drives conversation and consideration for the continued support of a patient-centric approach to healthcare.”  
Stephen Mason, CEO of the Australian Patients Association hopes the report will help strengthen patient-centred care in the healthcare system.  
“As we advocate for improved patient care and health outcomes, the Australian Healthcare Index is an important pulse check on the patient experience for organisations like ours as well as the greater healthcare community, peak bodies and government at all levels, who are contributing to and leading public and private healthcare in Australia,” said Mason. 
“The APA became involved with the Australian Healthcare Index to hear the patient’s voice. Although we are comforted by the knowledge that our healthcare system has coped well during the pandemic, we are concerned about dental care and the cost of medicines.” 
“As for the perceived lack of value from PHI, we are working closely with Private Healthcare Australia and its members to address this concern and in particular to prevent excessive out of pocket costs. “We hope the report’s findings make a positive contribution to shaping national healthcare policy, on behalf of patients across the country.” 
View or download the the Australian Healthcare Index at  An interactive dashboard is available to explore the national survey results and view data at a state level or other demographics. 
Article contributed by HealthEngine.

Bp Allied Look Behind the Scenes: Physitrack Exercise Video Shoots

Physitrack Filming for Education Guides

Physitrack exercises are used by over 40,000 practitioners in Australia (100,000+ world-wide) to prescribe engaging exercise programs to clients, track their progress and have secure Telehealth video calls.

With 5,500 exercise videos available in the Physitrack library we caught up with Physitrack’s Clinical Lead Rosalind Heys-Limonard to find out how exactly these videos are created (spoiler alert: it involves stuffed toys).

“When we launched Physitrack seven years ago we started out with only 200 exercise videos and a handful of features. Fast forward seven years, add a ton of user feedback and Physitrack now features 5,500+ exercise videos, all shot in our London studio by a former BBC crew.”

Physitrack for Bp Allied | Behind the Scenes

All our exercise content is created by relevant clinical specialists including high end sports scientists, neuro physiotherapists, paediatric experts and TMJ specialists. Decisions to add new content are based on both gaps that we identify ourselves, new research available and specific user requests.

The first step in content creation is authoring the exercise instructions. Key here is to make sure instructions are crystal clear to patients of all levels of health literacy. This is all collated in our custom-built content management system where we can then view all of these new inputs and begin planning a shoot.

Typically we get through around 80 exercises a day in our London studio. This of course may vary depending on what content we are filming and the models we have on set (paediatric filming days are certainly the most exhausting for all and involve a range of stuffed toys!).

Physitrack for Bp Allied | Behind the Scenes

On set, the carefully scripted exercise instructions are then read out while our models demonstrate the exercises. This ensures that the movement demonstrated marries up as closely to the narration as possible. Adjustments to the script may occur at this stage.

We use two cameras (4K Ultra HD) and discuss the optimal position to pick up both shots prior to filming an exercise. This way, during the final edit, we are able to choose between 2 frames to optimally demonstrate correct technique of the exercise. Our scripts are then sent for professional voice-overs.

Once a shoot is completed, our editing elves get busy putting the visuals and the narration together.

Physitrack for Bp Allied | Filming Behind the Scenes

The last step in this journey, before you are able to see the glossy new finished exercises in your Physitrack exercises library, are for our content team to review all of the videos one more time to ensure they are ready to be published.

As you may or may not know, we’ve been busy back in the studio with 10 days of filming completed in the past two months and more to come! We’re looking forward to publishing more MSK, Senior Health, Sports and Paediatric content from the last couple of months filming. Soon you will be able to see exactly what exercise content has been added to your library recently

And watch this space! We will be back in the studio throughout 2021 to record more exercises.

Post written and contributed by Physitrack


Bp Allied users save 40% and pay only $8.99p/m to subscribe to Physitrack. For more details see

AutoMed Systems: Embracing Practice Processes of the Future

Automed Practice Future

AutoMed Systems: What is the Practice of the future?

At a recent webinar conducted in June 2020, 50% of GP-owner attendees indicated that they currently earn less than their subcontractors.

The 5 challenges confronting every Practice Manager today are;

  1. Solvency
  2. Making General Practice the central point of health delivery
  3. The rebate freeze while Practice costs continue to increase by up to 30%
  4. Incursions by pharmacists, health funds and recent popup Telehealth “providers” that remove your patients from comprehensive, quality and continuing healthcare.
  5. The increasing demands for patient education, and involvement in their health care

Is the answer for the GP to work faster, or charge more?

No. The answer is to embrace technology.

The patient journey begins with making a complex, accurate appointment online or via phone, which includes all the necessary resources in the correct sequence with pre-payments where required, and simultaneously being able to provide health information and Practice marketing.

By using integrated caller identification, staff costs can drop by $2 per appointment. Having patients book online, arrive via a concierge and using a comprehensive kiosk will decrease staff requirements by up to 50%, or $120K per annum for a medium sized Practice.

15% of all data is incorrect leading to failed communication, extra staff costs and legal risks.

A kiosk needs to check all demographic data, in multiple languages and be able to process payments efficiently. This eliminates the need for patients to return to the desk to pay for Gap fees, consumables and vaccines, halving staff requirements.

Moving from bulk billing to private billing can be costly with the increase in front desk demands, whereas a billing kiosk can perform the function at no additional cost. Loyalty schemes via the kiosk can increase gross income by up to $80k with just a $10 patient contribution.

AutoMed Systems provides the ability to communicate with patients via a fixed price SMS solution leading to better informed and engaged patients, better utilisation of time and resources, and decreasing DNAs by 90%. One DNA daily adds up to $15k per FTE.

Technology must be flexible, provide access to new services such as Tele/video consultations, eRx, loyalty programmes, vaccination management and include reporting tools to assist with accreditation.

In short, the practice of the future must be flexible, sophisticated, up to date with IT and be completely supported by a reliable and reputable Australian based support team – which is exactly what AutoMed Systems prides themselves on being.

Please contact for more information.

Cataract Surgery Self-Auditing is Here with Index Health!

Cataract Surgery Image

Consider the following within the context of auditing your Cataract Surgery history. After examining a 63-year-old patient with a cataract, you discuss the option of surgery.

You include an obligatory statistic informing them of risk. You quote a statistic of 1/400 for the possibility of worse vision. Your patient recoils, exclaiming, “that seems a bit high!”

You now doubt yourself, and question your rate – can it really be that high?

You begin to suspect that your patient is questioning our ability as a surgeon. Do one in 400 of your patients really lose two or more lines of BCVA? Do some patients have a greater likelihood of BCVA loss? Can you identify them?

Are you able to provide a patient with a risk which is specific to their presentation? Is it acceptable to provide patients with a general figure, or can you provide them with a figure that relates to your surgery?

Is your complication rate improving?

We live in a era of data analysis – we have apps to track our heart rate, exercise, diet and sleep. We measure, and then we re-measure – with the aim of improving.

As surgeons, we take great pride in our work. But to improve we need to be able to objectively assess our progress. We are not in a competition. But without analysing our results, we cannot improve. Many of us look at audit as an onerous task, sifting through patient files and entering data into a spreadsheet. But it doesn’t need to be this way. Self-auditing can be a seamless part of your professional growth.

Index Health, in partnership with Best Practice Software, now have an integrated cataract surgery self-audit tool for Bp

When using our tool, your results will not be shared, your privacy will be maintained and we adhere to all Australian privacy laws.  Index Health with Best Practice Software can be seamlessly integrated into your Practice, with minimal changes to your workflow.

Start using our Index Health cataract surgery self-audit tool, and begin assessing your progress today.

For more information see the Index Health website or contact Index Health at

Jayex: Maximising Patient Engagement

Jayex Maximising Patient Engagement

The current crisis has seen the adoption of digital services faster than ever before and it has proved that in many cases, remote care that’s supported by digital tools can be just as effective as traditional care when seeking to maximise patient engagement. From the moment a patient registers at a practice or hospital to post-treatment, there are a number of interchange points along the way that are key to delivering a positive patient experience. These range from arrival and check-in to engagement during treatment, post-care and telehealth.

Jayex acknowledges that patients who feel engaged and positive about their care are more satisfied and generally experience superior outcomes.

Digital tools mitigate the logistical challenges like organising patient files, appointment management, reporting etc., for staff working remotely. Many cloud-based patient engagement solutions bring a whole host of tools together in one place. Cloud-based digital platforms like Jayex online patient records, appointment booking, campaign management, and more can be accessed from anywhere. The fast adoption of these tools can be attributed to their quick integration with existing Practice Management systems. Moreover, the ability for patients to book online, request scripts and referrals, receive healthcare information and consult with their doctors remotely, reduces the risks of exposure for both staff and patients in the Practice.

If the recent upheavals have taught us anything, it’s that digital technology can be a vital resource in the modern waiting room.

How we handle healthcare has changed irrefutably and benefits of digital care are set to extend far beyond the current crisis and will remain a significant part of healthcare long after it’s over. Acting as the bridge between practice and patient, Jayex provides the Healthcare industry with advanced systems that maximise patient engagement and make patient management, workflow and communication easier, more efficient and more effective. Learn more about Jayex’s complete patient engagement platform.

Managing Pandemic-Related Pressures with New Cubiko Assist

Cubiko Assist

Leading practice business analytics platform, Cubiko, releases a free dashboard to help practices continue patient care and manage the business impact of COVID-19.

Brisbane-based start-up, Cubiko, is releasing Cubiko Assist, a free distilled version of its main Practice intelligence software, to help Australian healthcare practices deal with the impact of COVID-19 and to reduce avoidable hospital admissions.

The pandemic has created a range of pressures for Practices including collapsing revenue as patients stay away (meaning some miss out on vital care), reduced income due to bulk billing arrangements for telehealth, unmanageable workload in some practices and workforce difficulties when staff are in quarantine or isolation.

‘It’s definitely not business as usual – it’s practice management in a pandemic,’ says Cubiko CEO, Chris Smeed. ‘We knew practices would need different tools for that. So we asked what they needed and then we built Cubiko Assist.’

Cubiko Assist enables Practices to identify and continue treating patients with high care needs to prevent them crash landing in hospital. It provides insights that equip Practices to make best use of available staff and resources, identifying the billing impact of lockdown measures and telehealth appointments. It also ensures coverage for upcoming appointments despite changes in doctors’ availability due to being quarantined or homeschooling children.

Cubiko Assist is designed to ensure there is no extra work, or spreadsheets or uploads required. The data is automated and integrates seamlessly with Bp Premier.

Many practices have already registered for the new software, which will roll out in April and be free for the next 6 months or until the pandemic is over.

‘It’s our contribution to fighting COVID-19,’ explains Smeed. ‘We can’t do what the doctors and practice managers on the frontline do. But we can equip them to do it well by giving them easy access to meaningful data so they can respond to COVID-19’s unprecedented impact on their practice.’

Cubiko Assist is proudly backed by a growing partnership that includes AAPM, AGPAL, Microsoft, Splice Marketing and Best Practice Software. These companies have galvanised around Cubiko Assist and committed to providing practices with insights and support to find effective responses to their Practice metrics.

Cubiko is a leading Practice business analytics platform, effortlessly combining all a Practice’s different data sources – Bp Premier, Xero and Tanda – into one easy-to-use platform to simplify task prioritisation, process improvement and profit growth.

Helping Patients Locate Practitioners Offering Virtual Consultations

As the government continues to expand funding for telehealth services in an effort to prevent the spread of COVID-19, practices are shifting to telehealth consultations to protect their practitioners and Practice staff.

Amongst patients, however, there still exists widespread confusion around what constitutes telehealth.

Is it bulk billed?
Do I need to pay a gap?
How do I get my scripts?
What if I need a physical examination?

These are all questions that frequently arise.

Whitecoat has recently launched a Telehealth Hub that connects practitioners with patients requiring telehealth services. Patients can view practitioner profiles, including customer reviews, and book a telehealth consultation directly with their chosen practitioner or Practice.

It’s particularly useful for those unable to access their regular GP, as a key feature is the ability to connect with practitioners offering virtual consultations Australia-wide.

The service also helps to de-mystify telehealth for patients with answers to frequently asked questions. These topics are being expanded as new threads arise and include links to relevant government resources.

Whitecoat is currently giving Best Practice Software customers the opportunity to offer a listing on the Whitecoat Telehealth hub for free. Doing so provides your Practice with access to the Whitecoat’s annual audience of 2.5 million users.

To list your Practice on the Whitecoat Telehealth directory, simply fill out this short form.


Limiting the Spread of COVID-19 with BetterConsult Technology

What if you were able to identify potentially at-risk COVID-19 patients before they step foot inside your practice?

For many people, COVID-19 has necessitated change in daily routines, whether it be stocking up on home essentials, socializing, or working from home. General practice, however, has been put into a unique position, needing to provide care for patients, while also looking after the wellbeing of doctors and Practice staff.

But if you were able to identify potentially at-risk COVID-19 patients before they step foot inside your practice?

HealthShare, a Bp Partner, offers a system aptly dubbed BetterConsult. The solution merges technology with the desire for better information, and it couldn’t come at a more appropriate time, given the current circumstances.

BetterConsult is a digital questionnaire that patients can fill out from the safety of their homes. It allows them to provide relevant details about any current symptoms, recent travel or even potential contact with anyone else who may have been infected by COVID-19. It then produces a simple, easy-to-read report for your Practice to review and plan for accordingly.

So how does this help your Practice? The Australian Government Department of Health is advising that anyone with suspected COVID-19 symptoms notify their GP before attending an appointment. BetterConsult takes that advice and improves upon it by not just being aware of any symptoms, but by assessing how likely it is that a patient might actually be carrying the COVID-19 virus.

BetterConsult also sends an email alert to your Practice so you can call the patient and offer them a telehealth appointment or other protocol that your Practice has implemented.

It makes the patient’s life easier as well. By answering just a few questions prior to attending your Practice, it ensures a more effective consultation, allowing the GP to know the agenda of the patient before the consultation begins.

BetterConsult can be activated within 24 hours at no additional cost for Bp Premier Practices.

Learn more or request a demonstration by calling Healthshare on 1300 787 522