Software Support Specialist

Join our Software Support team in our Bundaberg Operations Hub.

If you’d like to join us on our quest, consider this exciting career opportunity now available.

Our new Support Specialist role is Part-time (20 hours per week) and is based in our Software Support team in our Bundaberg Operations Hub. The original base of Best Practice Software, and now a major operational nerve centre for the company’s operations, our Bundaberg Operations Hub is located in the regional city’s Central Business District, on the central coast of Queensland, just four hours’ drive – or a 40-minute flight – north of Brisbane.

Bundaberg is an important provincial business, government and agricultural service city. Our facilities in Bundaberg form part of one of Australia’s largest health-IT campuses and includes three modern purpose-fit buildings accommodating a busy national support centre, and a variety of software development and commercial operations.

Role Requirements:

The role will be suited to someone who meets the following role requirements:

  • Provide Tier 1 Software application support over the range of Best Practice Software (Bp) products, via a multitude of tools including remote assistance;
  • Utilises their exceptional customer service skills to exceed customer requirements;
  • Identification and communication of areas for improvement;
  • Liaise with internal & external support groups;
  • Provides ‘Incident Ownership’ from point of logging to resolution with customer focus and speed of resolution in mind;
  • Never falters on keeping customers up to date on incidents and actively manages their day to day case load without skipping a beat;
  • Provide professional advice to customers and other stakeholders on Best Practice Software products;
  • Need to participate in an ‘After Hours’ On Call roster;
  • Contribute to the enhancement of the support team via ‘Best in Class’ services and ‘Continuous Improvement opportunities.

Our Support Specialist provides Tier 1 software support services to our customers, effectively and proactively managing each case from the initial point of contact through to resolution. Our Support Specialist will utilise all the available resources, aids and tools to provide high, quality service in the management and resolution of cases.

Our Ideal Applicant:

Naturally, we’re after the best.  We believe our ideal applicant will bring the following attributes:

  • A minimum of 12 months in a ‘Customer Facing’ role, in a call centre or helpdesk environment;
  • A passionate person, that has genuine technical interest and aptitude;
  • Must have good ‘Time Management’ skills and be able to prioritise workload;
  • Understand and can provide professional, friendly and polite customer service over the phone – exceptional phone manner;
  • Strong ability to learn things quickly, especially new software and technologies;
  • Proficient communication skills;
  • Be confident in interacting with people on several different levels;
  • Experience in the Health Industry, specifically medical software – is desirable but not essential.

If you’re ready to soar to new heights, apply here. Please ensure that you complete the screening questions before submitting, as this will form part of your application.

Only people with the rights to work within Australia need apply.  

Third-Party Support Specialist

Join our Commercial Partnerships team in our Brisbane Business Centre

If you’d like to join us on our quest, consider this exciting career opportunity now available.

Our new Third-Party Support Specialist is based in our Commercial and Customer Enablement branch in our Brisbane Business Centre, located in the Centre of Queensland’s bustling state capital, within walking distance of Central Station and a variety of cafes, restaurants, and CBD-shopping. This office supports a key customer, vendor, government and industry engagement space, providing modern, open and collaborative workspaces for our software development, software support, and customer and commercial group operations.

So, are you ready to be a part of this dynamic environment?

Role Requirements:

In this exciting new role, we are looking for an experienced and enthusiastic Third-Party Support Specialist to provide technical support to our large Partnership base.

The focus of this role is to manage and provide technical assistance to both existing and new third-party partners looking to integrate their software with our Products.

Our Third-Party Support Specialist manages requests pertaining to integration enquiries and provides a high level of technical support to assist with the integration process.

As a Third-Party Support Specialist you will:

  • Manage incoming integration requests from third-party partners, and foster the development of strong commercial relationships;
  • Effectively manage our third-party partner industry previewer process to ensure our Partner’s products continue to function with new releases;
  • Implement continual improvements to the vendor integration process;
  • Be an established point of contact and subject matter expert for third-party partner integrations or technical issues;
  • Work with our customer support team and third-party partner’s to triage support related incidents;
  • Ensure the conformance of all third-party partner integration requests to appropriate industry regulations;
  • Use your Technical knowledge to co-design and implement relevant integration and product enhancements;
  • Create and maintain technical documentation relevant to the third-party integration support process.

Our Ideal Applicant:

Naturally, we’re after the best.  We believe our ideal applicant will bring the following attributes:

  • 3 to 5 years’ experience in the Information Technology space, specifically Application Support;
  • Proven understanding of Microsoft SQL Server technologies;
  • A high capacity to effectively plan and manage multiple, concurrent engagements and initiatives;
  • High order skills in written and verbal communications, reasoning, judgement and problem solving;
  • Strong ability to collaborate and communicate with a range of stakeholders including customers, external Partners and all levels within the organisation;
  • Top shelf skills in MS Office and experience using CRM or Software Support Systems;
  • Strong troubleshooting and analytical skills;
  • Flexibility to travel locally and domestically;
  • Experience in the Health Industry, specifically medical software – is desirable but not essential.

If you’re ready to soar to new heights, then hit that button below marked Apply For This Job. Please ensure that you complete the pre-screening question before submission and this will be included as a part of your application.

Only people with the rights to work within Australia need to apply.

Find out more and apply here.

Product Marketing Specialist

Join our Product Management team in our Brisbane Business Centre

If you’d like to join us on our quest, consider this exciting career opportunity now available.

Our new Product Marketing Specialist role is part-time, 20 hours per week and is based in our Product Management branch in our Brisbane Business Centre.

Role Requirements:

Our Product Marketing Specialist will use their extensive product knowledge, empathy and insights about our customers, users and industry to find opportunities to add value to our interactions throughout the customer lifecycle.

The Position:

This role will ensure an effective capture of customer testing and broader market data that leads to the generation of high value, internal and external marketing artefacts.

The role will include such areas as:

  • An approved Product Marketing Strategy and Plan for each product in your portfolio and reviewed annually;
  • Products are positioned and released to market successfully, with effective organisational and customer readiness in place;
  • Clarity and consistency of communications and alignment with product initiatives and brand messaging;
  • Effective relationships with internal and external key stakeholders are developed, fostered and maintained;
  • The achievement of financial and non-financial measures; and
  • Enhanced relevant knowledge and skills.

Our Ideal Applicant:

Naturally, we’re after the best.  We believe our ideal applicant will bring the following attributes:

  • 2+ years’ experience in a similar role with a strong preference for complex products, B2B solutions and cloud transitions;
  • Strong analytical skills that are matched with great written and verbal communication abilities;
  • Building strong and mutually respected relationships with all other business branches;
  • Ability to take the lead on tasks, whilst having others in the team joining you;
  • A finger on the pulse of the SaaS landscape with a focus on great experiences as well as finding and keeping users;
  • Post-secondary qualifications in marketing or a related discipline;
  • Flexibility to travel within Australia and New Zealand; and
  • Experience in the Health Industry is a bonus.

If you’re ready to soar to new heights, then hit that button below marked Apply for This Job.  Please ensure that you complete the screening questions before submitting, as this will form part of your application.

Only people with the rights to work within Australia need apply.

Find out more and apply here.

Software Developer (Front End)

Join our Delivery team in our Hamilton Operations Centre

If you’d like to join us on our quest, consider this exciting career opportunity now available.

Our new Software Developer role is based in our Delivery team in our Hamilton Operations Centre. Our Hamilton Operations Centre serves as our company’s New Zealand national headquarters, and home to our local software development, software support, and customer and commercial group operations, closely engaged in New Zealand healthcare interactions. The office features purpose-fit open space in a modern building on the banks of the Waikato River in this thriving business and technology hub on New Zealand’s North Island.

Role Requirements:

The role will be suited to someone who meets the following role requirements:

  • Possesses Front-end web development skills in Typescript/React, HTML, CSS/Less;
  • Ideally, possesses additional development skills in one or more of .NET Core, Azure, CI/CD, Test Automation;
  • Willing to learn new things with good problem solving skills;
  • Able to work within agile development teams alongside architects, analysts, product managers and testers to develop software solutions that are scalable, intuitive and user-friendly;
  • Prepared to contribute to and communicate ideas and recommendations on the use of technology;
  • Can enhance individual and team knowledge across the delivery teams through cross skilling and ideas sharing;
  • Able to act as a technical expert to resolve technical issues, questions, or hurdles faced by our supporting teams.

Our Ideal Applicant:

Naturally, we’re after the best.  We believe our ideal applicant will bring the following attributes:

  • Ability to communicate effectively (written and verbal) at a technical and business level;
  • Good time management skills and the ability to self manage their tasks and meet deadlines;
  • A collaborative working style that fosters good teamwork;
  • Graduate qualifications in an appropriate software development discipline or equivalent experience;
  • A minimum of 2 years’ experience working in an Agile software development environment;
  • Good appreciation of software development, security, development tools and techniques.

If you’re ready to soar to new heights, then find out more here.  Please ensure that you complete the screening questions before submitting, as this will form part of your application.

Only people with the rights to work within New Zealand need apply.

Sales Leader

Join our Sales & Account Management team in our Bundaberg Operations Hub.

If you’d like to join us on our quest, consider this exciting career opportunity now available.

Our new Sales Leader is based in our Sales & Account Management team in our Bundaberg Operations Hub.

Role Requirements:

In this role you will lead and inspire the inbound Sales team to effectively and proactively manage leads, opportunities, customer acquisition and retention, and the on-boarding and enablement of customers during their first 90 days, resulting in a positive customer experience.

  • Extensive experience in successfully managing and developing a team of sales specialists in a busy call centre environment.
  • Great interpersonal and leadership skills.
  • Proven record of sales and team achievement.
  • Advanced skills in CRM data management, preferably using MS Dynamics.
  • Good analytical, conceptual and problem-solving abilities.
  • Proven ability to build and maintain rapport with customers.
  • Exceptional time-management skills with a proven ability to plan ahead for self and the team.
  • Flexible and adaptable.
  • Sound reasoning and judgement skills.
  • High degree of common sense and nous.
  • High level of empathy.
  • Self-motivated and hard working.

Find out more here.

Training Specialist (Medical Software)

Join our Product Knowledge, Training & Deployment team in our Brisbane Business Centre At Best Practice Software, we’re focused on enabling better healthcare across Australasia.  Our clinical and practice management software solutions are designed for simplicity, feature-rich application, and real-world dependability, built by doctors for doctors. Our Bp Premier, Bp Allied, and Bp VIP.net software ranks amongst Australasia’s most popular medical software products, and we provide regular updates and enhancements to suit today’s practice management environment, backed up with great human support and tailored user training and engagement options. If you’d like to join us on our quest, consider this exciting career opportunity now available as our new Training and Deployment Specialist is based in our Commercial and Customer Enablement branch in our Brisbane Business Centre. So, are you ready to be a part of this dynamic environment? Role Requirements: We are looking for an experienced, enthusiastic and passionate trainer to join our Product Training and Knowledge Team. The training and deployment specialist will plan, develop and deliver system training to a range of users including internal staff and customers on our suite of medical software. You will liaise with customers to identify their training requirements and develop a training plan to suit their needs. You will contribute to the creation of training material across multiple channels including LMS/e-learning platforms, video and instructional design for workshops and remote training. Find out more here.

Manager, Finance & Reporting

Join our Finance & Reporting team in our Bundaberg Operations Hub or Brisbane Business Centre. At Best Practice Software, we’re focused on enabling better healthcare across Australasia.  Our clinical and practice management software solutions are designed for simplicity, feature-rich application, and real-world dependability, built by doctors for doctors. Our Bp Premier, Bp Allied, and Bp VIP.net software ranks amongst Australasia’s most popular medical software products, and we provide regular updates and enhancements to suit today’s practice management environment, backed up with great human support and tailored user training and engagement options. If you’d like to join us on our quest, consider this exciting career opportunity now available. Our new Manager, Finance & Reporting is based in our Finance & Reporting team in either our Bundaberg Operations Hub or Brisbane Business Centre. So, are you ready to be a part of this dynamic environment? Role Requirements: The focus of this role is to lead, manage and monitor all aspects of the group’s accounting and financial operations, ensuring quality control over financial transactions and reporting and providing professional advice and support to organisational leaders and the Board. Key responsibilities:
  • Manage the financial reporting for the organisation, including Executive and Board level;
  • Oversee the financial operations of organisation;
  • Manage the planning, analysis, forecasting and reporting of cash flow;
  • Manage the planning, analysis and preparation of the annual budget;
  • Development of a business partnership model with Branch Managers to improve budgeting and forecasting;
  • Undertake due diligence and develop cost benefit proposals for new initiatives;
  • Coordinating audit of accounts and resolving queries raised by auditors;
  • Providing specialist financial advice on policy matters as well as development and review of policies;
  • Developing, documenting and maintaining financial systems, processes and reports in line with best practice;
  • Providing advice and review in relation to taxation and statutory obligations;
  • Undertaking complex detailed financial investigations or reviews as requested;
  • Management of the organisation’s insurance policies, loans and lease obligations; and
  • Leading, mentoring, inspiring and developing the Finance & Reporting
Our Ideal Applicant: Naturally, we’re after the best.  We believe our ideal applicant will bring the following attributes:
  • Minimum of 3 years’ experience in a senior finance manager role;
  • Graduate qualifications in Accounting, Business or Commerce;
  • Post-graduate current professional membership as a CPA/CA;
  • Strong business acumen with a commercial background;
  • Well-developed stakeholder engagement and business partnering skills;
  • Exceptional people and leadership skills with a collaborative, supportive, mentoring style to drive system and process improvement across the team;
  • Superior analytical skills to be able to tell the meaning behind the numbers;
  • Exceptional communication skills with the ability to interact with all levels of the organisation and with a high customer service orientation;
  • High proficiency in using software particularly MS Excel. Previous MYOB Advanced experience highly desirable;
  • Flexible and adaptable to changing needs of the business;
  • Experience in the Health Industry, specifically medical software – is desirable but not essential.
If you’re ready to soar to new heights, then hit that button below marked Apply for This Job.  Please ensure that you complete the screening questions before submitting, as this will form part of your application. Only people with the rights to work within Australia need apply. Please apply here for the position based in our Bundaberg Operations Hub.   Please apply here for the Brisbane position based in our Brisbane Business Centre.