Manager, Marketing, Communications & Events

Join our Marketing, Communications & Events team in our Bundaberg Operations Hub or Brisbane Business Centre.

 If you’d like to join us on our quest, consider this exciting career opportunity now available.

Our new Manager, Marketing, Communications & Events can be based in our Marketing, Communications & Events team at either our Bundaberg Operations Hub or Brisbane Business Centre.

So, are you ready to be a part of this dynamic environment?

Role Requirements:

The focus of this role is to lead, manage and implement the marketing and communication strategies and tactics to focus on maximising positive brand exposure, build product awareness and stimulate customer sales activity, thereby, contributing to the company’s objectives for profitable revenue growth, brand recognition and reputation, and customer advocacy.

Responsibilities include:

  • Development and implementation of the Marketing, Communications and Events strategy, plans and budget in collaboration with key stakeholders.
  • Contribute to, coordinate and manage the scope definition, design, production and delivery of marketing and sales material such as brochures, flyers, advertising, website, video, publication features, editorial and media content.
  • Evaluate customer feedback/research, market conditions and competitor data to provide qualitative input into strategic marketing plans.
  • Monitor, assess and distil various customer, government and industry publications and communication channels and drive the requisite actions across the organisation.
  • Manage the planning and logistics for customer and promotional events.
  • In partnership with key stakeholders, drive the deployment of successful marketing campaigns from ideation through to execution and measure and report on their success.
  • Own and drive our website strategy, working with key stakeholders.
  • Drive and manage the creation of valuable and engaging content for our website, including blogs, to drive customer leads, promote our brand and engage our customers.
  • Manage internal and external creative stakeholders to deliver all creative assets and content.
  • Organise and complete photo shoots, video material and pod cast scripts.

Our Ideal Applicant:

Naturally, we’re after the best.  We believe our ideal applicant will bring the following attributes:

  • Bachelor degree in marketing, communications or related field;
  • Demonstrated senior level experience in delivering dynamic and successful marketing strategies and plans;
  • Demonstrated experience in building successful brands using current best practice approaches and technologies;
  • Broad digital marketing skills with proven ability to develop and implement multichannel campaign strategies and create insights to evolve digital/social strategies to drive customer acquisition and engagement;
  • Demonstrated experience in the successful preparation and delivery of print and electronic marketing collateral including the delivery of briefs;
  • Strong management skills, with a demonstrated ability to inspire staff, key stakeholders and external service providers, providing them with a clear sense of direction;
  • Strong interpersonal skills with the ability to establish professional strategic relationships with internal and external stakeholders;
  • Highly developed and engaging oral and written communication skills, particularly with regard to developing marketing copy and proof-reading;
  • A creative mind-set, with an adaptable and flexible approach in a fast paced environment;
  • Ability to think creatively, laterally and logically to develop solutions;
  • An understanding of and interest in the Healthcare Industry.

If you’re ready to soar to new heights, then hit that button below marked Apply for This Job.  Please ensure that you complete the screening questions before submitting, as this will form part of your application.

Only people with the rights to work within Australia need apply.

Apply for the Bundaberg role here.          Apply for the Brisbane role here.

Software Support Specialist

Join our Software Support team in our Bundaberg Operations Hub.

If you’d like to join us on our quest, consider this exciting career opportunity now available.

Our new Support Specialist role is Part-time (20 hours per week) and is based in our Software Support team in our Bundaberg Operations Hub. The original base of Best Practice Software, and now a major operational nerve centre for the company’s operations, our Bundaberg Operations Hub is located in the regional city’s Central Business District, on the central coast of Queensland, just four hours’ drive – or a 40-minute flight – north of Brisbane.

Bundaberg is an important provincial business, government and agricultural service city. Our facilities in Bundaberg form part of one of Australia’s largest health-IT campuses and includes three modern purpose-fit buildings accommodating a busy national support centre, and a variety of software development and commercial operations.

Role Requirements:

The role will be suited to someone who meets the following role requirements:

  • Provide Tier 1 Software application support over the range of Best Practice Software (Bp) products, via a multitude of tools including remote assistance;
  • Utilises their exceptional customer service skills to exceed customer requirements;
  • Identification and communication of areas for improvement;
  • Liaise with internal & external support groups;
  • Provides ‘Incident Ownership’ from point of logging to resolution with customer focus and speed of resolution in mind;
  • Never falters on keeping customers up to date on incidents and actively manages their day to day case load without skipping a beat;
  • Provide professional advice to customers and other stakeholders on Best Practice Software products;
  • Need to participate in an ‘After Hours’ On Call roster;
  • Contribute to the enhancement of the support team via ‘Best in Class’ services and ‘Continuous Improvement opportunities.

Our Support Specialist provides Tier 1 software support services to our customers, effectively and proactively managing each case from the initial point of contact through to resolution. Our Support Specialist will utilise all the available resources, aids and tools to provide high, quality service in the management and resolution of cases.

Our Ideal Applicant:

Naturally, we’re after the best.  We believe our ideal applicant will bring the following attributes:

  • A minimum of 12 months in a ‘Customer Facing’ role, in a call centre or helpdesk environment;
  • A passionate person, that has genuine technical interest and aptitude;
  • Must have good ‘Time Management’ skills and be able to prioritise workload;
  • Understand and can provide professional, friendly and polite customer service over the phone – exceptional phone manner;
  • Strong ability to learn things quickly, especially new software and technologies;
  • Proficient communication skills;
  • Be confident in interacting with people on several different levels;
  • Experience in the Health Industry, specifically medical software – is desirable but not essential.

If you’re ready to soar to new heights, apply here. Please ensure that you complete the screening questions before submitting, as this will form part of your application.

Only people with the rights to work within Australia need apply.