Support Specialist

Join our Software Support team in our Sydney Support Centre

At Best Practice Software, we’re focused on enabling better healthcare across Australasia.  Our clinical and practice management software solutions are designed for simplicity, feature-rich application, and real-world dependability, built by doctors for doctors. Our Bp Premier, Bp Allied, and Bp VIP.net software ranks amongst Australasia’s most popular medical software products, and we provide regular updates and enhancements to suit today’s practice management environment, backed up with great human support and tailored user training and engagement options.

If you’d like to join us on our quest, consider this exciting career opportunity now available.

Our new Support Specialist role is based in our Software Support team in our Sydney Support Centre. Our Sydney Support Centre provides Best Practice Software with a strategic operating presence on Australia’s south-east coast and is located in Sydney’s growing transport, logistics and technology precincts near Kingsford Smith Airport. This office accommodates a busy software support centre and provides flexible meeting space for interactions with vendors and key customers in New South Wales.

Role Requirements:

The role will be suited to someone who meets the following role requirements:

  • Provide Tier 1 Software application support over the range of Best Practice Software (Bp) products, via a multitude of tools including remote assistance;
  • Utilises their exceptional customer service skills to exceed customer requirements;
  • Identification and communication of areas for improvement;
  • Liaise with internal & external support groups;
  • Provide ‘Incident Ownership’ from point of logging to resolution with customer focus and speed of resolution in mind;
  • Never falters on keeping customers up to date on incidents and actively manages their day to day caseload without skipping a beat;
  • Provide professional advice to customers and other stakeholders on Best Practice Software products;
  • Need to participate in an ‘After Hours’ On Call roster;
  • Contribute to the enhancement of the support team via ‘Best in Class’ services and ‘Continuous Improvement’ opportunities.

Our Support Specialist provides Tier 1 software support services to our customers, effectively and proactively managing each case from the initial point of contact through to resolution. Our Support Specialist will utilise all the available resources, aids and tools to provide high, quality service in the management and resolution of cases.

Our Ideal Applicant:

  • Naturally, we’re after the best.  We believe our ideal applicant will bring the following attributes:
  • A minimum of 12 months in a ‘Customer Facing’ role, in a call centre or helpdesk environment;
  • A passionate person, that has genuine technical interest and aptitude;
  • Must have good ‘Time Management’ skills and be able to prioritise workload;
  • Understand and can provide professional, friendly and polite customer service over the phone – exceptional phone manner;
  • Strong ability to learn things quickly, especially new software and technologies;
  • Proficient communication skills;
  • Be confident in interacting with people on several different levels;
  • Experience in the Health Industry, specifically medical software – is desirable but not essential.
  • If you’re ready to soar to new heights, then hit that button below marked Apply for This Job.  Please ensure that you complete the screening questions before submitting, as this will form part of your application.

Only people with the rights to work within Australia need apply.

 

Commercial Partnerships Coordinator

Join our Commercial Partnerships team in our Brisbane Business Centre

If you’d like to join us on our quest, consider this exciting career opportunity now available.

Our new Commercial Partnerships Coordinator is based in our Commercial and Customer Enablement branch in our Brisbane Business Centre.

Our Brisbane Business Centre is located in the Centre of Queensland’s bustling state capital, and is within walking distance of Central Station and a variety of cafes, restaurants, and CBD-shopping. This office supports a key customer, vendor, government and industry engagement space, providing modern, open and collaborative work spaces for our software development, software support, and customer and commercial group operations.

Role Requirements:

In this exciting new role, we are looking for an experienced business support specialist to join us in the role of Commercial Partnership Coordinator to assist with coordinating the day to day administration and business activities for our large Partner Program.

Our Commercial Partnership Coordinator supports the effective running of the team and provides a professional level of service across the Commercial team functions which include:

  • Maintenance and support of our Partnership network to ensure that our partner program is managed, and relevant business processes delivered and maintained;
  • Effective support provided for all new and existing business opportunities throughout the Commercial Partnership Lifecycle;
  • Managing the end to end onboarding process for all new Partners;
  • The meeting of reasonable internal and external stakeholder expectations on the responsiveness, appropriateness and professionalism involving both customer and partner engagements;
  • Administration of new Partner contracts and invoicing, including record keeping and reporting;
  • Managing the subscription lifecycle to ensure that all subscriptions and quarterly revenue reports are received and paid;
  • General reporting and administrative assistance to the Commercial Team as required.

Our Ideal Applicant:

Naturally, we’re after the best.  We believe our ideal applicant will bring the following attributes:

  • 3+ Years’ experience in a similar role, providing business or program support;
  • High order skills in written and verbal communications, reasoning and analytical thinking;
  • An ability to work autonomously and in a team-based environment;
  • Proven advanced competencies in Data analytics and advanced MS Excel skills;
  • Solid skills in Windows desktop software;
  • Effective time management skills and the ability to set and meet deadlines;
  • Post-secondary qualifications in business, business administration or IT;
  • Flexibility to travel locally and domestically;
  • Experience in the Health Industry, specifically medical software – is desirable but not essential.

If you’re ready to soar to new heights, then apply here.  Please ensure that you complete the screening questions before submitting, as this will form part of your application.

Only people with the rights to work within Australia need apply.