Best Practice named a Finalist in the ACS Digital Disruptors Awards

Best Practice Software has been announced as a Finalist in the 2019 Skills Transformation of Work Teams (Small) Category in the Australian Computer Society Digital Disruptors Awards.

The ACS Digital Disruptors Awards showcase the leadership, creativity and innovation of Australia’s ICT sector and has witnessed a 32% increase in nominations since 2017.

Best Practice Software’s General Manager of Innovation and Development, John Rayfield said he was delighted that the Best Practice Team who have been working on the Best Health App have been recognised for their efforts to date.

“We have been told that one of the ACS’ key priorities as the professional association for the ICT sector is to recognise excellence and to raise the standards and professionalism across the industry, so we’re delighted that our Best Health App team have been named Finalists” said John.  “We have some big plans for the future of our Best Health App, so to be recognised at this early stage by the ACS only encourages us to continue to innovate and deliver leading health care experiences to our Bp Premier customers and their patients”.

The Digital Disruptors Awards will be announced at the conclusion of the Reimagination Thought Leaders’ Summit in Melbourne on 4th December 2019.   “We are very proud of our Development Team who have worked so hard on our Best Health App and have fingers crossed for a positive result at the Awards”.

Talking to the right Team Bp member is now easier

When you phone Best Practice from today you’ll notice some changes designed to get you to the right person quickly and easily.

In Australia, the new Interactive Voice Response recording will begin by asking if you would like to speak to someone in:

  • Software Support (Option 1)
  • Sales and General Enquiries (Option 2)
  • Product Training (Option 3)
  • Commercial Partnership (Option 4)

If you choose Option 1 (Software Support) or Option 2 (Sales and General Enquiries) you will be asked which product you use:

  • Bp Premier (Option 1)
  • Bp Allied (Option 2)
  • Bp VIP.net (Option 3)
  • VIP Gold (Option 4)

If you’re phoning for Bp Premier Software Support, further options will include whether you are calling regarding:

  • an existing enquiry (Option 1)
  • or new enquiry (Option 2).

If you choose Option 3 (Product Training) or Option 4 (Commercial Partnership) it will go straight through to someone who can help you.

Similar options are available for our New Zealand callers.

Please keep this handy and distribute to any of your team members who call us.

Bp’s Jessica White features on national Panel

At this week’s Health Informatics Conference, presented by the Health Informatics Society of Australia, Best Practice Software’s Jessica White was part of the Panel “You can’t ask that! – Demystifying the digital health industry”.

Emma Hossack, CEO of the Medical Software Industry Association said it was great to have Jessica on the Panel.   “The MSIA gives it thanks to Best Practice for its involvement with the HIC 2019 Panel “You Cant Ask That!” said Emma.

Lorraine Pyefinch, Secretary of MSIA and Acting COO of Best Practice said it was a great session.  “It was great to have so many of Australia’s health software industry leaders on the one panel explaining why it’s all worthwhile and having a candid discussion about the expenditure, business models, access to data, lessons learned & beauty of health software” Lorraine said.

“Jessica White, Bp’s Manager Commercial & Customer Enablement sat next to CEO of MD and Harry Nespolen President RACGP. Others included the Chair of the ADHA, Elizabeth Deveny and  Paul Naismith CEO of Fred IT. There was no Chatham House Rules and the questions were frank and fearless” Lorraine added.

“Questions posed to the panel included “MyHealth record – what’s the point? Will it ever be useful?”, “Why are the user interfaces of our clinical systems so appalling (cognitive load, difficult to navigate) – to which Dr Nespolen said he liked his Bp Premier system; and other panel members defended the industry and raised the question of more training for practitioners.

Moderator Emma Hossack CEO of MSIA (who will be doing a repeat at the Bp Premier Summit 2020, to be held in May in Brisbane), fielded questions like ‘When the MHR gets hacked, what do I tell my patients?” and “How can we educate clinicians to embrace the efficiencies of technology.”

“All in all the answers showed that, on balance, Australia is punching beyond its weight in digital health, and industry and clinicians are not looking to the government for answers. In the spirit of Best Practice, they are going their own way to make Australia’s health system best in the world” said Lorraine.

Best Practice Software evolves

When Dr Frank and Lorraine Pyefinch began Best Practice Software in Bundaberg in 2004 with a handful of team members, little did they know that it would grow to be an international medical software company with over 150 team members, developing not only General Practice software, but also Allied Health and Specialist software.

Best Practice has undertaken another step in its evolution today, with Lorraine Pyefinch becoming Acting Chief Operating Officer, as COO Craig Hodges leaves Bp to commence work in a new leadership role in public health governance, where he’ll pursue career interests in corporate and board governance, and the Queensland public primary health care sector.

Lorraine said she and Frank supported Craig’s decision and thanked him for his enormous contribution. “We really appreciate Craig’s professional expertise in helping grow the business over the past 7 years” Lorraine said. “I will be taking on the role of Acting COO in the interim while we take our time to recruit the person with the right skills, qualifications, and experience, ideally in our Bundaberg Operations Hub”.

Best Practice’s Operations Hub was purpose-built in Bundaberg in April 2013 – the most sophisticated “nerve centre” dedicated to Medical Information Technology in the nation – and grew its team into a New Zealand Operations Centre in Hamilton; a modern Support Centre in Sydney; and a Business Centre in Brisbane.

Craig Hodges has overseen major growth at Best Practice Software, which was awarded Business of the Year in May this year at the Bundaberg and Districts’ Chambers of Commerce Business Excellence Awards.

“I’m very appreciative for the opportunities provided to me at Best Practice Software, and I’m very proud of my team’s efforts in building a world-class medical technology business – with its registered office and major operations centre based here in Bundaberg”.

Bp runs free webinar on the Practice Incentive Program

With the Practice Incentive Program Quality Improvement Incentive (PIP Q1) coming into effect on 1st August 2019, we have developed a free Be in the Know webinar to give Bp Premier users the latest information.

Best Practice Trainers will go through the changes and the best way to manage the Quality Improvement process using Bp Premier.

Topics will include:

  • What is PIP QI Incentive
  • PIP QI requirements and obligations
  • How to apply for PIP QI
  • Why quality data is crucial
  • Recording Data using Clinical Coding and other standard workflows
  • Checking your data
  • Using data cleansing tools
  • Where to find more information

The free one hour webinars will be held 10am and 2pm Tuesday 30th July and Thursday 1st August. Registrations can be made here.

Best Practice recognised at Business Excellence Awards

At a glittering Awards Ceremony on Saturday night, Best Practice Software was announced as Business of the Year at the Bundaberg and District Chambers Business Excellence Awards.   The company also received the Manufacturer of the Year Award and its Manager, Marketing, Communications and Events, Trish Mears was awarded the Lifetime Achievement Award.   Best Practice Chief Operating Officer Craig Hodges said the entire team was delighted with the result.   “I’m so humbled to accept these awards in manufacturing and business excellence on behalf of a greater team of more than 150 people who make a tireless contribution each and every day” Mr Hodges said.   “More than recognition of our team’s efforts though, I think this award as a major local manufacturing business cements the Bundaberg region’s place as a regional innovation capital in Australia with a strong health-tech focus.  This regional economy has been built on sugar cane, small crops, distilled spirits, and light manufacturing, but we’ve proven its place as an IT and health-technology contributor to Australia and New Zealand.  It also shows that regional Australia has an important place in developing cutting-edge technology with global potential” Mr Hodges added.   Mr Hodges paid tribute to the vision and direction of the business’ founders, Dr Frank & Lorraine Pyefinch and his team of software design, development, sales, and support professionals located throughout Australasia.  “We have assembled a great team, who are entirely focussed on quality innovative health technology products and service, and their contribution underpins our award wins”.   Mr Hodges was especially pleased with the Chambers’ acknowledgement of the efforts of Trish Mears, adding “Trish exemplifies everything that’s great about our values – care for others, engagement within the community, people-focus, and active contribution to medical training and positive clinical outcomes.  Trish is a true local champion, and I’m very proud of everything she contributes to the local communities in which we operate”.   (Photo L to R: Bp’s GM Customer & Commercial Janet Whitmore, BUSY At Work’s Betty Lappin and Bp COO Craig Hodges. Photo thanks to Sabrina Lauriston)

A Crisis for Rural and Regional Communities. A Personal Message from Bp COO Craig Hodges

You may be aware that much of rural Australia is now experiencing one of the worst droughts on record. Rainfalls have been very low – if at all – during 2017/18, and the dry forecast ahead for states including New South Wales and Queensland is very concerning. Recent analysis shows this may be the worst drought in more than a century (or on record) and is estimated to impact hundreds of rural communities – and thousands of very decent people – before it breaks. The effect from this drought flows through our community. Farmers have no crop, or food/water for their herd; farming families lose their income; local businesses face significant downturn because trade decreases; charity and community groups are inundated with requests for assistance, some of them quite dire; and those people living on, or supported by, the land are faced with enormous personal anxiety or depression due to debt, helplessness, despair, uncertainty or loneliness. This leaves a huge personal and human “cost” in communities that we may never fully realise, but the stories emanating from the despair are truly heartbreaking. Some of the people working in local communities to help pick up the pieces of shattered lives are Best Practice customers – the community-spirited doctors, nurses, public health, counselling, and allied health practitioners that make up the heart and pulse of rural and regional Australia. There is throughout our country – which I know extends to New Zealanders as well – a sense of care and spirit that means many people are searching for some way to help, no matter how small. If you would like more information on how you can assist, please feel free to visit one of these great services, where your contribution would be most gratefully received: https://www.ruralaid.org.au/ https://www.buyabale.com.au/ https://aussiehelpers.org.au/ https://www.droughtangels.org.au/ http://www.needforfeed.org/ Let’s hope for good rain soon, but, in the meantime, let’s hope that our support today is felt by those who need it most.

Beware of Hoax Calls

Best Practice is aware of a medical practice receiving unsolicited contact from an IT technician purporting to represent Bp. Best Practice COO Craig Hodges said it was important that all our software users are aware of our procedures. “It is important to remember that we will never contact our Bp users with a request to log in to their network or PC for an unreported issue”. Said Mr Hodges. “Furthermore, any user logging a support query will receive a unique case number, which any authorised Bp represent will quote in future contact”. “And, as a final check, any user receiving a call from anybody purporting to representing Best Practice Software should validate their identity by contacting our Software Support team”. To contact Bp Support phone 1300 40 1111 in Australia, or 0800 40 1111 in New Zealand (Option1, then Option 1).