Software Support Specialist

Join our Software Support team in our Bundaberg Operations Hub.

If you’d like to join us on our quest, consider this exciting career opportunity now available.

Our new Support Specialist role is Part-time (20 hours per week) and is based in our Software Support team in our Bundaberg Operations Hub. The original base of Best Practice Software, and now a major operational nerve centre for the company’s operations, our Bundaberg Operations Hub is located in the regional city’s Central Business District, on the central coast of Queensland, just four hours’ drive – or a 40-minute flight – north of Brisbane.

Bundaberg is an important provincial business, government and agricultural service city. Our facilities in Bundaberg form part of one of Australia’s largest health-IT campuses and includes three modern purpose-fit buildings accommodating a busy national support centre, and a variety of software development and commercial operations.

Role Requirements:

The role will be suited to someone who meets the following role requirements:

  • Provide Tier 1 Software application support over the range of Best Practice Software (Bp) products, via a multitude of tools including remote assistance;
  • Utilises their exceptional customer service skills to exceed customer requirements;
  • Identification and communication of areas for improvement;
  • Liaise with internal & external support groups;
  • Provides ‘Incident Ownership’ from point of logging to resolution with customer focus and speed of resolution in mind;
  • Never falters on keeping customers up to date on incidents and actively manages their day to day case load without skipping a beat;
  • Provide professional advice to customers and other stakeholders on Best Practice Software products;
  • Need to participate in an ‘After Hours’ On Call roster;
  • Contribute to the enhancement of the support team via ‘Best in Class’ services and ‘Continuous Improvement opportunities.

Our Support Specialist provides Tier 1 software support services to our customers, effectively and proactively managing each case from the initial point of contact through to resolution. Our Support Specialist will utilise all the available resources, aids and tools to provide high, quality service in the management and resolution of cases.

Our Ideal Applicant:

Naturally, we’re after the best.  We believe our ideal applicant will bring the following attributes:

  • A minimum of 12 months in a ‘Customer Facing’ role, in a call centre or helpdesk environment;
  • A passionate person, that has genuine technical interest and aptitude;
  • Must have good ‘Time Management’ skills and be able to prioritise workload;
  • Understand and can provide professional, friendly and polite customer service over the phone – exceptional phone manner;
  • Strong ability to learn things quickly, especially new software and technologies;
  • Proficient communication skills;
  • Be confident in interacting with people on several different levels;
  • Experience in the Health Industry, specifically medical software – is desirable but not essential.

If you’re ready to soar to new heights, apply here. Please ensure that you complete the screening questions before submitting, as this will form part of your application.

Only people with the rights to work within Australia need apply.  

Third-Party Support Specialist

Join our Commercial Partnerships team in our Brisbane Business Centre

If you’d like to join us on our quest, consider this exciting career opportunity now available.

Our new Third-Party Support Specialist is based in our Commercial and Customer Enablement branch in our Brisbane Business Centre, located in the Centre of Queensland’s bustling state capital, within walking distance of Central Station and a variety of cafes, restaurants, and CBD-shopping. This office supports a key customer, vendor, government and industry engagement space, providing modern, open and collaborative workspaces for our software development, software support, and customer and commercial group operations.

So, are you ready to be a part of this dynamic environment?

Role Requirements:

In this exciting new role, we are looking for an experienced and enthusiastic Third-Party Support Specialist to provide technical support to our large Partnership base.

The focus of this role is to manage and provide technical assistance to both existing and new third-party partners looking to integrate their software with our Products.

Our Third-Party Support Specialist manages requests pertaining to integration enquiries and provides a high level of technical support to assist with the integration process.

As a Third-Party Support Specialist you will:

  • Manage incoming integration requests from third-party partners, and foster the development of strong commercial relationships;
  • Effectively manage our third-party partner industry previewer process to ensure our Partner’s products continue to function with new releases;
  • Implement continual improvements to the vendor integration process;
  • Be an established point of contact and subject matter expert for third-party partner integrations or technical issues;
  • Work with our customer support team and third-party partner’s to triage support related incidents;
  • Ensure the conformance of all third-party partner integration requests to appropriate industry regulations;
  • Use your Technical knowledge to co-design and implement relevant integration and product enhancements;
  • Create and maintain technical documentation relevant to the third-party integration support process.

Our Ideal Applicant:

Naturally, we’re after the best.  We believe our ideal applicant will bring the following attributes:

  • 3 to 5 years’ experience in the Information Technology space, specifically Application Support;
  • Proven understanding of Microsoft SQL Server technologies;
  • A high capacity to effectively plan and manage multiple, concurrent engagements and initiatives;
  • High order skills in written and verbal communications, reasoning, judgement and problem solving;
  • Strong ability to collaborate and communicate with a range of stakeholders including customers, external Partners and all levels within the organisation;
  • Top shelf skills in MS Office and experience using CRM or Software Support Systems;
  • Strong troubleshooting and analytical skills;
  • Flexibility to travel locally and domestically;
  • Experience in the Health Industry, specifically medical software – is desirable but not essential.

If you’re ready to soar to new heights, then hit that button below marked Apply For This Job. Please ensure that you complete the pre-screening question before submission and this will be included as a part of your application.

Only people with the rights to work within Australia need to apply.

Find out more and apply here.

Bp’s Jessica White features on national Panel

At this week’s Health Informatics Conference, presented by the Health Informatics Society of Australia, Best Practice Software’s Jessica White was part of the Panel “You can’t ask that! – Demystifying the digital health industry”.

Emma Hossack, CEO of the Medical Software Industry Association said it was great to have Jessica on the Panel.   “The MSIA gives it thanks to Best Practice for its involvement with the HIC 2019 Panel “You Cant Ask That!” said Emma.

Lorraine Pyefinch, Secretary of MSIA and Acting COO of Best Practice said it was a great session.  “It was great to have so many of Australia’s health software industry leaders on the one panel explaining why it’s all worthwhile and having a candid discussion about the expenditure, business models, access to data, lessons learned & beauty of health software” Lorraine said.

“Jessica White, Bp’s Manager Commercial & Customer Enablement sat next to CEO of MD and Harry Nespolen President RACGP. Others included the Chair of the ADHA, Elizabeth Deveny and  Paul Naismith CEO of Fred IT. There was no Chatham House Rules and the questions were frank and fearless” Lorraine added.

“Questions posed to the panel included “MyHealth record – what’s the point? Will it ever be useful?”, “Why are the user interfaces of our clinical systems so appalling (cognitive load, difficult to navigate) – to which Dr Nespolen said he liked his Bp Premier system; and other panel members defended the industry and raised the question of more training for practitioners.

Moderator Emma Hossack CEO of MSIA (who will be doing a repeat at the Bp Premier Summit 2020, to be held in May in Brisbane), fielded questions like ‘When the MHR gets hacked, what do I tell my patients?” and “How can we educate clinicians to embrace the efficiencies of technology.”

“All in all the answers showed that, on balance, Australia is punching beyond its weight in digital health, and industry and clinicians are not looking to the government for answers. In the spirit of Best Practice, they are going their own way to make Australia’s health system best in the world” said Lorraine.

Best Practice Software evolves

When Dr Frank and Lorraine Pyefinch began Best Practice Software in Bundaberg in 2004 with a handful of team members, little did they know that it would grow to be an international medical software company with over 150 team members, developing not only General Practice software, but also Allied Health and Specialist software.

Best Practice has undertaken another step in its evolution today, with Lorraine Pyefinch becoming Acting Chief Operating Officer, as COO Craig Hodges leaves Bp to commence work in a new leadership role in public health governance, where he’ll pursue career interests in corporate and board governance, and the Queensland public primary health care sector.

Lorraine said she and Frank supported Craig’s decision and thanked him for his enormous contribution. “We really appreciate Craig’s professional expertise in helping grow the business over the past 7 years” Lorraine said. “I will be taking on the role of Acting COO in the interim while we take our time to recruit the person with the right skills, qualifications, and experience, ideally in our Bundaberg Operations Hub”.

Best Practice’s Operations Hub was purpose-built in Bundaberg in April 2013 – the most sophisticated “nerve centre” dedicated to Medical Information Technology in the nation – and grew its team into a New Zealand Operations Centre in Hamilton; a modern Support Centre in Sydney; and a Business Centre in Brisbane.

Craig Hodges has overseen major growth at Best Practice Software, which was awarded Business of the Year in May this year at the Bundaberg and Districts’ Chambers of Commerce Business Excellence Awards.

“I’m very appreciative for the opportunities provided to me at Best Practice Software, and I’m very proud of my team’s efforts in building a world-class medical technology business – with its registered office and major operations centre based here in Bundaberg”.

Product Marketing Specialist

Join our Product Management team in our Brisbane Business Centre

If you’d like to join us on our quest, consider this exciting career opportunity now available.

Our new Product Marketing Specialist role is part-time, 20 hours per week and is based in our Product Management branch in our Brisbane Business Centre.

Role Requirements:

Our Product Marketing Specialist will use their extensive product knowledge, empathy and insights about our customers, users and industry to find opportunities to add value to our interactions throughout the customer lifecycle.

The Position:

This role will ensure an effective capture of customer testing and broader market data that leads to the generation of high value, internal and external marketing artefacts.

The role will include such areas as:

  • An approved Product Marketing Strategy and Plan for each product in your portfolio and reviewed annually;
  • Products are positioned and released to market successfully, with effective organisational and customer readiness in place;
  • Clarity and consistency of communications and alignment with product initiatives and brand messaging;
  • Effective relationships with internal and external key stakeholders are developed, fostered and maintained;
  • The achievement of financial and non-financial measures; and
  • Enhanced relevant knowledge and skills.

Our Ideal Applicant:

Naturally, we’re after the best.  We believe our ideal applicant will bring the following attributes:

  • 2+ years’ experience in a similar role with a strong preference for complex products, B2B solutions and cloud transitions;
  • Strong analytical skills that are matched with great written and verbal communication abilities;
  • Building strong and mutually respected relationships with all other business branches;
  • Ability to take the lead on tasks, whilst having others in the team joining you;
  • A finger on the pulse of the SaaS landscape with a focus on great experiences as well as finding and keeping users;
  • Post-secondary qualifications in marketing or a related discipline;
  • Flexibility to travel within Australia and New Zealand; and
  • Experience in the Health Industry is a bonus.

If you’re ready to soar to new heights, then hit that button below marked Apply for This Job.  Please ensure that you complete the screening questions before submitting, as this will form part of your application.

Only people with the rights to work within Australia need apply.

Find out more and apply here.

Ruby SP1 version released for Bp VIP.net users

Team Bp is proud to launch the Ruby SP1 release for Bp VIP.net users today, tailored specifically for specialist medical professionals in Australia and New Zealand.

A range of enhancements have been implemented into the software, with a focus on improved stability and performance.

Our General Manager of Innovation & Development John Rayfield said he was pleased with the new release of Bp VIP.net.

“The Bp Vip.net Ruby SP1 release focuses on continual improvements in the financial areas of the system, platform stability and performance – basically speeding up some time intensive work flows and reports” Mr Rayfield said. “Our goal here at Best Practice is to make every user experience enjoyable and as efficient as possible through our continual evolution in producing up-to-date cutting-edge software”.

Other enhancements include:

  • Performance Improvements, particularly in faster loading times for the Financial Summary with large data sets
  • Greater Stability in Financial functionality, including:
    • Improvements in Batch Status Reporting
    • Add location/unit details to weekly/monthly calendar views
    • Financial Summary displays selected filters
    • Add new invoice date field
    • Performance improvements on batch review and decline processing
    • Ability to base one fee scaler on another

For more details on Bp VIP.net visit the Bp VIP.net page or email the Best Practice Sales Team: sales@bpsoftware.net.

Bp runs free webinar on the Practice Incentive Program

With the Practice Incentive Program Quality Improvement Incentive (PIP Q1) coming into effect on 1st August 2019, we have developed a free Be in the Know webinar to give Bp Premier users the latest information.

Best Practice Trainers will go through the changes and the best way to manage the Quality Improvement process using Bp Premier.

Topics will include:

  • What is PIP QI Incentive
  • PIP QI requirements and obligations
  • How to apply for PIP QI
  • Why quality data is crucial
  • Recording Data using Clinical Coding and other standard workflows
  • Checking your data
  • Using data cleansing tools
  • Where to find more information

The free one hour webinars will be held 10am and 2pm Tuesday 30th July and Thursday 1st August. Registrations can be made here.

Software Developer (Front End)

Join our Delivery team in our Hamilton Operations Centre

If you’d like to join us on our quest, consider this exciting career opportunity now available.

Our new Software Developer role is based in our Delivery team in our Hamilton Operations Centre. Our Hamilton Operations Centre serves as our company’s New Zealand national headquarters, and home to our local software development, software support, and customer and commercial group operations, closely engaged in New Zealand healthcare interactions. The office features purpose-fit open space in a modern building on the banks of the Waikato River in this thriving business and technology hub on New Zealand’s North Island.

Role Requirements:

The role will be suited to someone who meets the following role requirements:

  • Possesses Front-end web development skills in Typescript/React, HTML, CSS/Less;
  • Ideally, possesses additional development skills in one or more of .NET Core, Azure, CI/CD, Test Automation;
  • Willing to learn new things with good problem solving skills;
  • Able to work within agile development teams alongside architects, analysts, product managers and testers to develop software solutions that are scalable, intuitive and user-friendly;
  • Prepared to contribute to and communicate ideas and recommendations on the use of technology;
  • Can enhance individual and team knowledge across the delivery teams through cross skilling and ideas sharing;
  • Able to act as a technical expert to resolve technical issues, questions, or hurdles faced by our supporting teams.

Our Ideal Applicant:

Naturally, we’re after the best.  We believe our ideal applicant will bring the following attributes:

  • Ability to communicate effectively (written and verbal) at a technical and business level;
  • Good time management skills and the ability to self manage their tasks and meet deadlines;
  • A collaborative working style that fosters good teamwork;
  • Graduate qualifications in an appropriate software development discipline or equivalent experience;
  • A minimum of 2 years’ experience working in an Agile software development environment;
  • Good appreciation of software development, security, development tools and techniques.

If you’re ready to soar to new heights, then find out more here.  Please ensure that you complete the screening questions before submitting, as this will form part of your application.

Only people with the rights to work within New Zealand need apply.

Bp Premier Jade launched

Our new release of popular general practice software Bp Premier – Jade –  has been launched today.

Our General Manager Innovation and Development, John Rayfield, said Jade includes Clinical and Management improvements that will benefit Practices.

“We are very pleased to launch Bp Premier Jade today, with some great new Clinical features including updated BMI calculators, Asthma Care improvements and My Health Record feature enhancements” Mr Rayfield said. “As always, we are committed to continual improvement to Management features as well; and Jade includes enhancements in Appointment Reporting, Multi-location customised layouts and ePIP reporting”.

Bp Premier Jade Snapshot

Clinical Improvements

Improved BMI calculators – Clinicians have access to BMI calculators for patients older than 2 years old including a percentile chart for children and teenagers. The previous Percentile Charts have been updated and enhanced to meet national recommendations.

Asthma Care improvements – Asthma-related enhancements include updating the Asthma Action plan and Symptom sheet, along with a spirometry compliance check.

My Health Record feature improvements – As patients now have the ability to opt out of and/or delete their My Health Record, their status will be regularly checked and the My Health Record button in the patient record will be deactivated if detected.

Management improvements

Improved appointment information – Practice Managers and Administrative Staff can now view valuable patient appointment information from the Follow Up Inbox including location, patient name (if you include family members), type, length and other options.

Multi-location improvements – Practices that operate across locations can create customised location layouts. In the word processor, you can now create location letterheads and include location specific information such as ABN and address fields. The Location ABN information will display on invoices and receipts. Text from PDF documents can now be copied and pasted into the word processor, as well.

ePIP reporting improvements – To assist with ePIP reporting, the Shared Health Summary report identifies the location of the clinician where it was uploaded.

CommBank Health Claim- Provides integrated Easy Claim and Overseas Student Claiming capabilities for Commonwealth Bank customers.

Bp Premier customers can upgrade to Jade directly from the Best Practice website: www.bpsoftware.net.

For more details on Bp Premier email: sales@bpsoftware.net or phone 1300 40 1111 (Option 1, then Option 2).

Sales Leader

Join our Sales & Account Management team in our Bundaberg Operations Hub.

If you’d like to join us on our quest, consider this exciting career opportunity now available.

Our new Sales Leader is based in our Sales & Account Management team in our Bundaberg Operations Hub.

Role Requirements:

In this role you will lead and inspire the inbound Sales team to effectively and proactively manage leads, opportunities, customer acquisition and retention, and the on-boarding and enablement of customers during their first 90 days, resulting in a positive customer experience.

  • Extensive experience in successfully managing and developing a team of sales specialists in a busy call centre environment.
  • Great interpersonal and leadership skills.
  • Proven record of sales and team achievement.
  • Advanced skills in CRM data management, preferably using MS Dynamics.
  • Good analytical, conceptual and problem-solving abilities.
  • Proven ability to build and maintain rapport with customers.
  • Exceptional time-management skills with a proven ability to plan ahead for self and the team.
  • Flexible and adaptable.
  • Sound reasoning and judgement skills.
  • High degree of common sense and nous.
  • High level of empathy.
  • Self-motivated and hard working.

Find out more here.