Software Support Specialist

If you’d like to join us on our quest, consider this exciting career opportunity now available.
Our new Support Specialist is based in our Software Support team in our Hamilton Operations Centre which serves as our company’s New Zealand national headquarters, and home to our local software development, software support, and customer and commercial group operations, closely engaged in New Zealand healthcare interactions.
Find out more here.

Lead Software Support Specialist

Join our Software Support team in our Bundaberg Operations Hub

Our new Lead Support Specialist role is based in our Software Support team in our Bundaberg Operations Hub. The original base of Best Practice Software, and now a major operational nerve centre for the company’s operations, our Bundaberg Operations Hub is located in the regional city’s Central Business District, on the central coast of Queensland, just four hours’ drive – or a 40-minute flight – north of Brisbane.

Bundaberg is an important provincial business, government and agricultural service city. Our facilities in Bundaberg form part of one of Australia’s largest health-IT campuses and includes three modern purpose-fit buildings accommodating a busy national support centre, and a variety of software development and commercial operations.

Find our more here.

Software Support Specialist

Join our Software Support team in our Bundaberg Operations Hub.

Our new Support Specialist role is based in our Software Support team in our Bundaberg Operations Hub. The original base of Best Practice Software, and now a major operational nerve centre for the company’s operations, our Bundaberg Operations Hub is located in the regional city’s Central Business District, on the central coast of Queensland, just four hours’ drive – or a 40-minute flight – north of Brisbane.

Bundaberg is an important provincial business, government and agricultural service city. Our facilities in Bundaberg form part of one of Australia’s largest health-IT campuses and includes three modern purpose-fit buildings accommodating a busy national support centre, and a variety of software development and commercial operations.

Find our more here.

Training and Deployment Specialist (Medical Software)

Join our Product Knowledge, Training & Deployment team in our Brisbane Business Centre.

We are looking for an experienced, enthusiastic and passionate Training and Deployment Specialist to join our Product Knowledge, Training and Deployment Team. The training specialist will plan, develop and deliver system training to a range of users including internal staff and customers on our suite of medical software. You’ll liaise with customers to identify their training requirements and develop a training plan to suit their needs.

Find out more here.

Bp Premier Indigo Service Pack 1 launched today

Best Practice Software’s new release of our popular general practice software Bp Premier – Indigo Service Pack 1 (SP1), has been launched today.

Bp’s General Manager Innovation and Development, John Rayfield, said Indigo SP1 includes significant enhancements to electronic communications; including consent options and patient enrolment features, and Bp SMS functionalities to Bp Premier.

“We are very pleased to launch Bp Premier Indigo SP1 today, with many management and clinical changes that will benefit general practice around Australia” Mr Rayfield said.

“We have created some invaluable supporting material to help our customers navigate our latest release, including Quick Reference Guides, Videos and updates to our ever popular Bp Premier Knowledge Base” Mr Rayfield said.

Be Premier Indigo SP1 Snapshot


Enhanced Bp Comms consent and enrolment

  • As part of the enhanced Bp Comms feature, Practices must choose which electronic communication consent options they want to implement in their practice as this determines what is available for the individual patients to consent to
  • Patients must consent to the additional clinical-related consent options and either go through a 2-stage mobile number verification process or 1-stage enrolment.  (All this will be explained in the resource material).

Enhanced SMS functionality

  • The ability to directly SMS patients from the Inbox
  • Be able to send a SMS directly from the Patient record
  • Follow-up of patient results will be made easier with the inclusion of the Bp SMS feature available in the Follow up Inbox
  • Reminders can now be sent to consented patients using Bp SMS
  • Database (Utilities) Search – utilise Bp Premier’s inbuilt search tool to identify groups of patients and contact them using the Bp SMS service
  • Default templates are available for each type of message

Contact notes

  • The ability to record a note for all electronic communications with a patient
  • All messages to an individual patient can be viewed from Patient demographics and the Patient clinical record
  • All messages sent to all patients can be viewed from the main Bp screen (used to check for failed messages)

Access to additional Provider directories

  • HealthLink online directory
  • HealthShare referral directory

SafeScript

  • Integrates with the SafeScript real time prescription monitoring project (Victoria only)

Bp Premier customers can upgrade to Indigo SP1 directly from the Best Practice website: http://www.bpsoftware.net. Resource materials will also be sent to every customer in the coming weeks.

For more details on Bp Premier email: sales@bpsoftware.net or phone 1300 40 1111 (Option 1, then Option 2) or visit: http://www.bpsoftware.net.

Best Practice launches new Commercial Partner Program

Best Practice Software enters a new era with its partners, with the launch of the Bp Partner Network.

Bp CEO Dr Frank Pyefinch said the new Bp Partner Network will formalise arrangements, some of which have been in place since Best Practice Software’s inception in 2004.

“We are launching this new program to formalise the terms, conditions, and foundations of the contractual relationship we have with all third party vendors and commercial partners who integrate with our software” Dr Pyefinch said.

“We’re seeking to not only grow the number of commercial partners to provide new programmatic and integration features for our software users, but also formalise our internal systems, policies, processes and benefits that underpin our commercial partnership program” said Dr Pyefinch.

“Our aim is to put in place simple accreditation steps that help ensure we’re working with vendors who share our philosophies and beliefs, and then celebrate that mutual partnership and collaboration through a new promoted tiered partnership model” he added

Another important reason for the new Bp Partner Network is security. “We’re implementing important new security protocols, including the tokenisation of Stored Procedures and Tables, in the Bp Premier database” said Dr Pyefinch. “The new Notifiable Data Breach Scheme requirements are also a key focus of our new Bp Partner Network” he added.

Current partners will be receiving information, including a survey, as the new program moves through the planning stages, to ensure it meets partners’ needs.

For businesses interested in integrating with Best Practice Software and wanting to know the benefits of being part of the Bp Partner Network, email partners@bpsoftware.net.

Pictured: Best Practice Software’s Manager, Commercial & Customer Enablement Jessica White and CEO Dr Frank Pyefinch launching the Bp Partner Network.

Bp Classroom kicks off in February

Make 2019 the year you and your team get the most from Bp Premier, with these fabulous training courses in a capital city near you.

Whether you want to know about Management Essentials, Clinical Essentials, Advanced Management, or the new Bp Comms features coming out in Bp Premier Indigo SPI – there’s a course for you.

Check the dates and locations here

Our Support Team will be here for you over the Christmas/New Year period:

WORK DAYS (27th, 28th and 31st December)

AUSTRALIA

Bp Premier: 7am to 6pm (AEST)

Bp VIP.net: 8am to 6pm (AEDT)

Bp Allied: 8am to 5pm (AEDT)

NEW ZEALAND

Bp VIP.net and VIP Gold: 7am to 6pm (NZDT)

 

PUBLIC HOLIDAYS

AUS: 25th & 26th December, 1st January

NZ: 25th & 26th December, 1st & 2nd January

Available for Emergency Calls:

Australia: 1300 40 1111

New Zealand: 0800 40 1111

 

Our Sales Team will be here for you on workdays from 8am to 5pm between Christmas and New Year (27th, 28th and 31st December)

Email: sales@bpsoftware.net

Australia: 1300 40 1111 (AEST)

New Zealand: 0800 40 1111

 

New reporting tool for Aboriginal Community Controlled Health Services

Best Practice has completed the development of a direct load reporting tool for nKPI, HCP, and certain OSR data for our Aboriginal Community Controlled Health Services.

The new Bp Premier Reporting Tool is currently being tested by a number of our beta sites and will be available for the December 2018 reporting period.

All  sites will be emailed instructions on installing and using the tool prior to the reporting date for the December 2018 reporting period.

The benefits of this tool include:

  • Reduce the time your staff spend on producing reports for your practice.
  • Send reports directly to the Federal Department of Health’s Health Data Portal.
  • Preview summary and detailed data before submitting the report through the easy-to-use wizard interface.

Sites need to be running Bp Premier Indigo or higher to install and run the reporting tool.

You can find the step-by-step user guide on how to install & use the nKPI tool here.

If you would like any further information about the new reporting tool, you can contact us and request more information.

 

 

Best Practice announces national partnership with AAPM

Best Practice Software is delighted to announce its new national partnership with the Australian Association of Practice Management.

The National Partnership is a first for the two organisations, which will see Best Practice Software support AAPM’s membership of more than 2,700 Practice Managers around Australia.

Best Practice Software’s Chief Operating Officer Craig Hodges said the company had been searching for new industry partnerships and believed the AAPM alliance was a great fit for both parties.

“When we looked closely at what Bp stands for, and our founding principles of quality, care, customer-mindedness, and trustworthiness, we found what we believe is the perfect partner in the AAPM. The AAPM team – and their wide network of hard-working members – mirror our own beliefs in providing quality support for Australasian healthcare, so there’s a level of connectedness between our two organisations that we think makes for a long and healthy relationship”, Mr Hodges said.

“We think our new partnership provides enormous benefits for our users, many of whom are represented in AAPM membership. We’re thrilled with the prospect of further collaboration, and we think AAPM members are going to be very excited to hear some ideas we’ve got in store to maximise member value and benefit” added Mr Hodges.

With AAPM celebrating its 40th year in 2019, AAPM’s Chief Executive Officer Nicholas J Voudouris said it will be a big year for the peak body for Practice Managers in Australia and the ideal time to support and promote leading healthcare tools.

“As AAPM heads into celebrating its 40th year next year, we are delighted that Best Practice Software has chosen to join our partnership family” Mr Voudouris said. “AAPM partnerships are based on genuine relationships which enhance the association and most importantly its members”.