ACC Digital Services – An Update for Our New Zealand Customers

As you may be aware, ACC is upgrading the current technology used by Practice management software to connect to critical ACC Digital services such as eLodgement and eSchedule. 

You may have already started receiving information about this change from ACC, stating that the current methods for accessing ACC Digital services will no longer be available later in the year.

The good news is that Best Practice Software is already working on making the programmatic changes to our software to conform with the new connection requirements, and these will be made available to you later this calendar year.

What does this mean for your Practice?

To ensure that your Practice is not impacted by the ACC connection changes, you will need to upgrade your software when we make it available to you later this year. 

From a software workflow perspective, we expect minimal change, and for the transition to using eLodgement and eSchedule API equivalent, to be non-disruptive. We will be providing you with training and enablement material to equip you.

What can you do now to prepare? 

  • If you are using the latest version of Bp, Version Ruby SP3 (525.018), no action is required at this time.
  • If you are on a lower version, we strongly recommend you commence planning now to upgrade to the latest version of the software. This will lessen the impact to your Practice operations when you upgrade to the ACC version of the software later in the year.
  • We also recommend you notify your staff of the impending ACC software change, in particular, your IT provider.

As soon as we have more information, and our Training team has published enablement resources related to the ACC software update, we’ll notify you through another formal email communication.

Questions? Contact our Support team by phone at 0800 40 1111 or by email at

Are you interested in becoming an early adopter of our ACC Digital Services API Integration or do you have further questions?

Contact our team on and we will register your interest and provide further information as we progress our development.

Authored by:

Michael Toulsen
Product Manager at Best Practice Software

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