Best Practice develops RACGP Survey

Best Practice Software has developed a survey to gauge industry and customer opinion about the recent exclusive arrangement issue surrounding the RACGP and Canadian software developer of Hello Health.

Best Practice CEO Dr Frank Pyefinch said it was important to find out what the medical community really thinks.

“The RACGP has stated that ”relevant and convenient software that is suitable for the general practice environment and the unique and evolving needs of Australian GPs … is something RACGP members have been asking for”. Dr Pyefinch said. “We would like to know if respondents agree with that statement and whether they think that software could be sourced in Australia”.

 “We are also interested to know whether respondents think the RACGP should have an exclusive commercial partnership with one vendor. The findings of the Survey will form the basis of our communications with the RACGP as we believe our voices should be heard – not only as RACGP members, but also as Australian software providers who have supported the RACGP over many years”.

The survey is open to all and can be accessed here.

DevOps Specialist

Join our Development Operations team in our Brisbane Business Centre.

Our new Development Operations Specialist will be based in our Development Operations branch in our Brisbane Business Centre.

We’re looking for someone with Graduate qualifications in information technology, or equivalent years of practical experience that provides you with the familiarity of the tasks undertaken by a development operations specialist, including 2 years’ experience working with Cloud Services and managing/ monitoring infrastructure environments.

You’ll be working with a great team in our Brisbane Business Centre, located in the Centre of Queensland’s bustling state capital, within walking distance of Central Station and a variety of cafes, restaurants, and CBD-shopping. This office supports a key customer, vendor, government and industry engagement space, providing modern, open and collaborative workspaces for our software development, software support, and customer and commercial group operations.

Find out more here.

Finance Officer

Join our Finance & Reporting team in our Bundaberg Operations Hub.

If you’d like to join us on our quest, consider this exciting career opportunity now available.

Our new Finance Officer is based in our Finance & Reporting branch in our Bundaberg Operations Hub.

The role will be suited to someone who Is comfortable working in a small team and is able to work independently, has recent knowledge & experience of month end duties, account reconciliations and assisting with the preparation of financial reports, accounts processing, payroll processing and legislative requirements, accounts payable and receivable processing standards, knowledge of the current ATO requirements and strong attention to detail and accuracy..

Bundaberg is the original base of Best Practice Software, and now a major operational nerve centre for the company’s operations, our Bundaberg Operations Hub is located in the regional city’s Central Business District, on the central coast of Queensland, just four hours’ drive – or a 40-minute flight – north of Brisbane.

Bundaberg is an important provincial business, government and agricultural service city. Our facilities in Bundaberg form part of one of Australia’s largest health-IT campuses and includes three modern purpose-fit buildings accommodating a busy national support centre, and a variety of software development and commercial operations.

Find out more here.

Communications Specialist

Join our Marketing, Communications & Events team

If you’d like to join us on our quest, consider this exciting career opportunity now available, as part of our Marketing, Communications and Events team – based either in our Bundaberg Operations Hub or Brisbane Business Centre.

We’re looking for a Communications Specialist with at least 5 years graphic design, marketing and strategic communications experience.

They will have experience using a number of different platforms – display advertising, digital advertising, printed material and videos and have proven ability to create high-quality marketing material – from concept design to camera-ready artwork.

Find out more and apply for the Bundaberg-based opportunity here.

Apply for the Brisbane-based opportunity here.

Software Developer

Join our Delivery team in our Brisbane Business Centre.

We’re looking for a Software Developer with skills in most of the following areas: .NET Core, React, Azure, Cloud Application Development, Mobile and Web development, TFS, CI/CD and Test Automation.

If you’d like to join us on our quest, consider this exciting career opportunity. Our new Software Developer will be based in our Delivery branch in our Brisbane Business Centre, located in the centre of Queensland’s bustling state capital, within walking distance of Central Station and a myriad of cafes, restaurants and CBD shopping.

So, are you ready to be a part of this dynamic environment? If so, go click here to find to more.

Be amongst the first to take Bp Premier Indigo SP1 through its paces

You may have heard around the grapevine or seen in our last Evolution e-Newsletter that our next version of Bp Premier, entitled, Indigo SP1, is almost ready for public release.

Before we make Indigo SP1 publicly available, we would like a group of our valued customers to be Release Candidates – to install our pre-release version and provide critical feedback on its use and the upgrade process.

We have opportunities for 12 Release Candidates (RC) available and, to thank those who elect to participate and are successful, we’ll be providing them with 5,000 free SMS credits. That’s a bonus value of $600 (ex GST).

Please note that the list is capped at 12 and applicants will go through a selection process to ensure the release candidate group is diverse in their practice size, infrastructure and way that they use Bp Premier.

UPDATE: this has now closed. Thanks to the many Bp Premier users who nominated. We’ll be in touch with successful candidates soon.

Solution Architect

Join our Solution Architecture team in our Brisbane Business Centre

So, are you ready to be a part of this dynamic environment? If so, let me share with you what we’re looking for to make you successful in this role.

If you’d like to join us on our quest, consider this exciting career opportunity now available.

Our new Solution Architect is based in our Solution Architecture branch in our Brisbane Business Centre.

Our Brisbane Business Centre is located in the Centre of Queensland’s bustling state capital and is within walking distance of Central Station and a variety of cafes, restaurants, and CBD-shopping. This office supports a key customer, vendor, government and industry engagement space, providing modern, open and collaborative workspaces for our software development, software support, and customer and commercial group operations.

Find out more here.

Movember – A Reminder For Us to Change The Face of Men’s Health. View from a Doctor’s Desk – Dr Lisa Surman

The annual charity that was started in 2003 targets the most common health issues for men – prostate cancer, testicular cancer, mental health and suicide and it’s a cause that we can all create awareness of in our Practices.

Men – whether they be patients, staff, family or friends – can grow a moustache or , in a newer initiative, commit to walking or running 60 kilometres over the month to raise funds and awareness for men’s health projects.

Men die on average six years earlier than women.

Suicide is a leading cause of death for Australian men. More than 500 000 men take their own lives each year around the world – one man per minute. 75% of suicides are men.

The causes of suicide are complex. There is no single reason why men take their own lives, but improving overall mental health will reduce the risk of suicide.

Helping men and boys to stay mentally healthy, build strong social connections and take action early when times are tough is important and the Movember Foundation has many projects being funded in this area.

Prostate cancer incidence is expected to double in the next 15 years and the rate of testicular cancer is also rising.

Mental Health issues are common, 1 in 2 Australian men has had a mental health problem at some point in their lives. The Movember Foundation has encouraged men to speak up, to talk, ask, listen, encourage actions and check in with a friend or seeking professional help and has run campaigns such as Man UP ( a documentary series hosted by Triple M’s Gus Worland) and Real Aussie Blokes ( a photos series that aims to break down stereotypes about what it is to be a man in Australia)

New Access is a trial programme designed to encourage men to take action early when it comes to their mental health by accessing NewAccess coaches in their local communities.

Beyondblue has produced a guide on How to Have the Conversation, funded by the hairy efforts of the Movember Foundation. The guide explains how, having a conversation can help people feel less alone and more supported in getting help for anxiety and depression and what to do if your attempt to have the conversation is met with a bad reaction. (See

As GPs, we should be encouraging our male patients to “check-in” with us. To find out their numbers, numbers of cholesterol and blood sugar and after 50 years talk about prostate cancer and whether it is right for them to have a PSA test .

By helping with the diagnosis and treatment of mental health conditions and being aware of the local support services we can have conversations about the big things in life and also the concept that there is no one-size fits all for what to do next.

And for those needing help immediately, always remember to refer them to Lifeline on 13 11 14 or Suicide Call Back Service on 1300 659 467.

Dr Lisa Surman, CBD West Medical Centre, Perth, WA

Member of Best Practice Software’s Clinical Leadership Advisory Committee

“Often patients spend time talking about current medical and social issues, taking valuable time away from dealing with what they have really come in to discuss. One of our solutions is to direct them to news articles on our website written by a doctor in our Practice that outline current issues and offer strategies to manage the problem and links to relevant, reputable websites”.

Opportunity for 20 Practices to lead the way

After announcing their joint venture partnership at the recent AAPM Conference in Canberra, leading Brisbane-based Data Analytics specialists ‘Aginic’ and award-winning general practice provider ‘Inala Primary Care’ this week launched their latest product offering ‘Cubiko’ and Best Practice is pleased to be teaming up with them on this exciting new venture that will create real efficiencies in general practice.

Cubiko is set to revolutionise the way General Practices across Australia are managed, creating operational and cost saving efficiencies across all facets of practice management.  By centralising data from practice management, accounting and rostering systems, Cubiko establishes itself as an instant market-leader, filling a need in the practice management market by consolidating data into a series of user-friendly, real-time interactive dashboards accessible to all members of the General Practice.

Cubiko Director Rob Mackay and his team said that they were excited to play a role in a solution that addresses a critical requirement to streamline practice management operations across the country.  “Providing a user-friendly series of visually interactive dashboards that instantly creates operational and cost savings efficiencies to general practices of all sizes is a huge milestone product delivery for Cubiko,” said Mackay.  “We’re proud to consider ourselves early innovators in this space, addressing a critical need in the practice environment and providing a cost-effective management solution that allows general practices to focus on the most important priority of all – delivering excellent patient care.”

Having already offered pilot access to the Cubiko functionality to two lead practices, Cubiko is quickly establishing itself as a market-leader in practice management solutions, providing unprecedented efficiencies to solo GP environments, right through to practices with twenty-plus General Practitioners.

Partner investors and co-owners of Cubiko, Inala Primary Care are one of those practices to have piloted Cubiko. IPC have been using a data driven approach to managing their practice for over 5 years.

Inala Primary Care CEO Tracey Johnson admitted that the ever-tightening Medicare environment means the data dashboards have become even more critical to the efficiency of day to day practice operations.

“They help save costs from overstaffing, generate revenue from identification of patients eligible for additional care, and better manage diaries to boost utilisation of the team,” Johnson says.  “Without the data from the dashboards (which now form the basis of the Cubiko product), the leadership team of the practice would never have been able to evolve fast enough to have achieved AGPAL Australian Practice of the Year in May 2016.”

At Best Practice we’ve thrown our support behind Cubiko via a formal partnership arrangement due to be announced shortly. Best Practice and Cubiko will be working together to design a seamless access point from our Bp Premier GP software. This further extends Cubiko’s ability to save practices time and bring information to the people needing information to act. Such built in functionality means staff will not have to switch screens or remember to login to see what needs to be actioned to keep patients and practice owners happy. This positions Best Practice, another Queensland software success story, to further cement its status as the dominant player in medical practice software.

Best Practice Software’s General Manager, Innovation and Development John Rayfield said the beauty of partnering with Cubiko was dealing with someone who already understands the challenges of running a Practice.

“This initiative supports efficiency in Practices that enable better healthcare and we fully support that” said Rayfield. “This arrangement is unique as it has the capability to bring together and analyse data from different sources other than just Bp Premier and present it in a way that is easily understood and interpreted to make good business decisions”.

Cubiko is currently offering pilot access to the platform for 20 lead practices. Early adopters of the pilot program will join a community of practices actively engaged in refining Cubiko to improve Practice operations and profitability across the broader general practice community of Australia. Practices wishing to be part of the Cubiko pilot can apply here.